MB2-718: Microsoft Dynamics 365 for Customer Service Exam - Certification Training Course

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MB2-718: Microsoft Dynamics 365 for Customer Service Training Course
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MB2-718: Microsoft Dynamics 365 for Customer Service

PDFs and exam guides are not so efficient, right? Prepare for your Microsoft examination with our training course. The MB2-718 course contains a complete batch of videos that will provide you with profound and thorough knowledge related to Microsoft certification exam. Pass the Microsoft MB2-718 test with flying colors.
145 Students Enrolled 30 Lectures 02:29:50 Hours

Curriculum For This Course

Course Overview
Time 00:06:13
Register for Microsoft Dynamics 365
Time 00:07:29
Microsoft Dynamics 365 Sales Module Overview
Time 00:19:42
Microsoft Dynamics 365 Marketing Module Overview (Not Adobe Marketing Cloud)
Time 00:12:47
Microsoft Dynamics 365 Service Module Overview
Time 00:18:52
Microsoft Dynamics 365 Project Service Automation Module Overview
Time 00:23:21
Microsoft Dynamics 365 Field Service Module Overview
Time 00:12:37
Register for Microsoft Dynamics 365 For Financials
Time 00:07:10
Microsoft Dynamics 365 For Financials Module Overview
Time 00:18:02
Register for Microsoft Dynamics 365 For Operations
Time 00:06:50
Microsoft Dynamics 365 For Operations Overview
Time 00:09:48
Next Steps
Time 00:06:59

About This Course

Would you like to get ready for the MB2-718: Microsoft Dynamics 365 for Customer Service exam? If yes, then this course is for you as it allows to learn and be prepared for the topics of this certification test. The candidates taking the exam prepare for the following topics and skills: managing entitlements and queues, implementing voice of the customer surveys and service management analysis, managing the Dynamics field service, managing the Unified Service Desk. The test contains questions about creating cases and managing them, managing the knowledge base, installing Microsoft Dynamics CRM Server, managing SLAs. The student s abilities and knowledge in performing service management analysis, implementing hosted controls, managing the Field Service mobile app are also tested. The video course covers the management of entitlements, service level agreements, and queues, which are much helpful in passing the exam with ease.


Microsoft Dynamics 365 for Customer Service is one of the essential focal points of Microsoft, and a great deal of development is occurring towards the enhancement of this item and the organizations that use Dynamics 365. If you are a service scheduler, a customer service manager, an administrator, an office manager, an executive, a partner, a sales operations manager, or consultant, the course must be interesting for you to demonstrate your understanding of the functionality of the application.


The course presupposes a fundamental prerequisite that is to have some essential information about Microsoft Office. In addition, the student ought to have the capacity to use a PC or a laptop, and utilize the Internet. Besides, the basic understanding of Microsoft Dynamics 365 is equally important.

Exam details
  • The exam paper comes with a total number of 40-60 questions. 
  • The time period given to the candidates for completing the test is 90-120 minutes. 
  • The students need to score 700 points out of 1000 to pass the exam. 
  • The test can be taken in English or Japanese.
Exam topics
  • Managing cases, knowledge base, and Interactive Service Hub
  • Management of queues, service level agreements, and entitlements
  • Implementation of service management analysis and voice of customer surveys
  • Management of unified service desk
  • Management of Dynamics field service and interactive service hubs
Target audience
  • Microsoft Dynamics experts hoping to learn Microsoft Dynamics 365 Customer Service and get ready for the MB2-718 certification exam
  • Experts who need to enhance their vocation development by passing the MB2-718 certification test
  • Microsoft partners who need their workers to know more about Microsoft Dynamics 365 Customer Service and pass the MB2-718 exam with good results

In the event that you want to increase your knowledge in Microsoft Dynamics 365, this course will enable you to comprehend Customer Service of Dynamics 365 and get ready for the MB2-718 exam.

Career path:
  • Networking Administrators 
  • Network Managers 
  • Solutions Architects 
  • Functional Consultants 
  • Project Managers 
  • Partners

Passing the MB2-718 exam will lead you to the Microsoft certification, and you as a certificate holder will be able to earn a salary ranging from $87,500 to $154,800 on an annual basis.

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Free MB2-718 Exam Questions & Microsoft MB2-718 Dumps

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Student Feedback

Comments * The most recent comment are at the top

terrell suggs
Jan 23, 2019
The course itself was excellent! It gave all the information required in order to pass the Microsoft MB2-718 certification test. I am so thankful to you!
Jan 22, 2019
The course was greatly valuable for me. I started taking it to get some answers concerning the web-based sending, and later I decided to get the certificate. I found the preparation tests outstandingly strong for the certification exam preparation.
South Africa
Jan 22, 2019
I enjoyed learning with this course. My first language isn’t English, but I managed to understand 100% of what the educator said. The elucidations were clear, and the instructor was particularly responsive when I asked him something. I take the preparation test to start practicing. I will keep you in contact in case I pass my test. You are the best.
jimmy graham
Hong Kong
Jan 21, 2019
This is an incredible course, clear, and easy to get it. I will recommend to any person who needs to pass the MB2-718 test and lifts his/her competence.
Jan 20, 2019
What bewildered me most about the tutor was that I sent him a question, and he answered immediately. Well done!
South Africa
Jan 15, 2019
The information so far is actually what I need to have for work. The point-by-point rules is particularly valuable. It was truly pleasant to learn.
lavonte david
United States
Jan 12, 2019
I am glad to continue learning with this course. I’m waiting for the next parts of it. I’m so thankful to PrepAway.
navorro bowman
Jan 07, 2019
I have learned Dynamics 365 Management and I’m learning Security now. It's exceptionally entrancing, and everything is cleared up with down to business in Dynamics 365. I am sure it will help me in passing the tests. I’m looking forward to completing this course.
Jan 05, 2019
I liked the smart and brief concentrations in the midst of the presentation. The most basic for me is to seek after the Microsoft instructive modules, so I don't get clear spots in the midst of the test.
United States
Dec 26, 2018
Direction by the tutor ROCKS!!! The course is worth every penny!! Much appreciated again.
muhammad wilkerson
United States
Dec 03, 2018
I have completed this course. It is really edifying with every single viewable prompt. I had some experience in customization, and anyway, this training gave me an idea with respect to setting up an organization with regards to the client.

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