MS-100: Microsoft 365 Identity and Services Certification Video Training Course
The complete solution to prepare for for your exam with MS-100: Microsoft 365 Identity and Services certification video training course. The MS-100: Microsoft 365 Identity and Services certification video training course contains a complete set of videos that will provide you with thorough knowledge to understand the key concepts. Top notch prep including Microsoft 365 MS-100 exam dumps, study guide & practice test questions and answers.
MS-100: Microsoft 365 Identity and Services Certification Video Training Course Exam Curriculum
Creating the Tenant
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03:07
1. The Course overview
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02:28
2. Planning Your Network with Office 365
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04:31
3. Creating the Tenant Account
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08:03
4. Overview of Exchange Online (Part One)
Configuring Your Microsoft 365 Tenant
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05:31
1. Creating Users
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06:26
2. Modify an Office 365 Installation and Deployment
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02:46
3. Planning Hybrid Environment
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03:02
4. Planning Migration to Office 365
Configuring Office 365
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04:06
1. Manage User Rights to Install Office 365 ProPlus
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02:21
2. Installing Office 365 ProPlus from the Microsoft 365 Portal
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02:35
3. Managing Office Licenses
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02:42
4. Reactivating Office 365 ProPlus
About MS-100: Microsoft 365 Identity and Services Certification Video Training Course
MS-100: Microsoft 365 Identity and Services certification video training course by prepaway along with practice test questions and answers, study guide and exam dumps provides the ultimate training package to help you pass.
MS-100: Microsoft 365 Identity and Services Exam Prep
Course Overview
The Microsoft MS-100 Certification Training focuses on Microsoft 365 Identity and Services. This course provides the skills and knowledge required to manage Microsoft 365 environments efficiently. Students will learn to plan, deploy, and manage identities, security, and cloud services within Microsoft 365.
This training is ideal for IT professionals seeking to enhance their expertise in cloud identity management. The course prepares learners for the MS-100 exam, which validates their ability to implement Microsoft 365 services in enterprise environments.
Course Description
This course offers in-depth instruction on Microsoft 365 services and identity management. Learners will gain hands-on experience in configuring and managing Microsoft 365 services. The program emphasizes real-world scenarios to help professionals succeed in cloud-based enterprise environments.
The training covers Microsoft 365 deployment, user and group management, security and compliance, and service health monitoring. Students will also explore best practices for identity synchronization, authentication, and license management.
Learning Objectives
Students completing this course will be able to manage Microsoft 365 tenants, implement identity management, configure and manage access, and plan Microsoft 365 workloads. They will understand how to secure Microsoft 365 environments and ensure regulatory compliance.
The course provides the knowledge to support hybrid environments and integrate Microsoft 365 with on-premises services. It also covers troubleshooting strategies for common Microsoft 365 issues.
Who This Course Is For
This training is designed for IT administrators, systems engineers, and cloud solution architects. Professionals responsible for managing Microsoft 365 services will benefit from this course. It is also suitable for individuals preparing for the MS-100 certification exam.
Learners should have experience in IT infrastructure, networking, and cloud services. Familiarity with Windows Server, Azure Active Directory, and Microsoft 365 services is recommended.
Course Requirements
Students should have a basic understanding of Microsoft 365 and cloud concepts. Prior experience with identity management and security concepts will help. Knowledge of Windows Server, networking, and virtualization is advantageous.
Access to a Microsoft 365 tenant for hands-on practice is recommended. Participants should be comfortable using PowerShell and Microsoft 365 admin portals.
Module 1: Microsoft 365 Fundamentals
This module introduces Microsoft 365 services, workloads, and architecture. Learners will explore Microsoft 365 subscription options and licensing models. The module emphasizes tenant management and service health monitoring.
Students will understand Microsoft 365 core services, including Exchange Online, SharePoint Online, and Teams. The module provides a foundation for managing users, groups, and roles.
Module 2: Planning and Implementing Microsoft 365 Services
This module covers deployment strategies and planning Microsoft 365 workloads. Students learn to configure domains, plan network connectivity, and manage identity services.
The module addresses hybrid deployment options and migration strategies. Students will explore identity synchronization using Azure AD Connect and manage single sign-on for Microsoft 365 users.
Module 3: Managing User Identity and Roles
This module focuses on creating and managing users, groups, and devices. Students learn role-based access control and license assignment.
The module explores multi-factor authentication and self-service password management. Students will understand user lifecycle management and group-based security policies.
Module 4: Managing Access and Authentication
This module teaches access management using Azure Active Directory. Students will configure conditional access policies and identity protection.
The module explores device management, authentication methods, and security defaults. Learners will understand how to monitor and mitigate access risks.
Module 5: Microsoft 365 Governance and Compliance
This module covers security, compliance, and monitoring in Microsoft 365. Students learn about data loss prevention, auditing, and retention policies.
The module emphasizes regulatory compliance and security best practices. Students will understand service health monitoring, alerts, and reporting for Microsoft 365 environments.
Module 6: Microsoft 365 Troubleshooting
This module provides strategies for troubleshooting Microsoft 365 services. Students learn to identify common issues and resolve identity and service problems.
The module covers monitoring tools, reporting, and advanced troubleshooting techniques. Students gain confidence in maintaining Microsoft 365 services and supporting end users.
Hands-On Labs
Students perform practical exercises in Microsoft 365 tenant configuration. Labs include user and group management, conditional access setup, and service health monitoring.
Hands-on practice ensures learners can apply theoretical knowledge. Labs cover real-world scenarios to prepare students for the MS-100 exam and professional responsibilities.
Advanced Identity Management in Microsoft 365
Identity management is a core component of Microsoft 365 administration. Students will explore advanced concepts in Azure Active Directory. This includes managing user identities, configuring hybrid identity solutions, and integrating on-premises directories with Microsoft 365. Advanced identity management ensures secure access and simplifies administration in complex environments.
Hybrid identity enables seamless sign-on experiences for users. Students will learn how to implement directory synchronization using Azure AD Connect. The course also covers password hash synchronization, pass-through authentication, and federation options. Learners will understand how to select the appropriate method based on organizational requirements.
Managing Groups and Roles
Managing groups and roles is essential for access control. Students will explore different types of groups in Microsoft 365, including security groups, Microsoft 365 groups, and dynamic groups. They will learn to assign roles, manage permissions, and implement role-based access control for efficient administration.
Dynamic groups allow automatic membership based on attributes. Students will learn to configure rules and evaluate membership changes. Role-based access control ensures that administrators have only the permissions they need. This reduces risk and simplifies governance.
Planning and Implementing Device Management
Device management is a critical aspect of securing Microsoft 365 environments. Students will learn to configure Intune for mobile device management. This includes enrollment, configuration profiles, and compliance policies. Device management ensures that devices accessing Microsoft 365 meet organizational security requirements.
Conditional access policies can enforce device compliance. Students will configure policies to require compliant devices for access to sensitive resources. The course covers monitoring device health and integrating Intune with Azure Active Directory for identity-driven device management.
Authentication Methods and Security Enhancements
Authentication is a key area of Microsoft 365 security. Students will explore multi-factor authentication, passwordless authentication, and advanced security options. Implementing strong authentication reduces the risk of account compromise and data breaches.
Passwordless authentication includes methods like Windows Hello for Business, FIDO2 security keys, and Microsoft Authenticator. Students will configure these methods for secure and convenient access. They will also understand how to monitor authentication events and mitigate suspicious activities.
Microsoft 365 Compliance Solutions
Compliance is a significant part of Microsoft 365 administration. Students will learn to implement solutions for data protection and regulatory compliance. This includes data loss prevention policies, information governance, and retention labels.
Data loss prevention ensures that sensitive information is protected across Microsoft 365 services. Students will configure policies to monitor and prevent accidental data leaks. Information governance helps organizations manage data lifecycle, from creation to deletion, ensuring compliance with regulations.
Security and Threat Protection
Microsoft 365 provides multiple security layers to protect organizational data. Students will explore Microsoft Defender for Office 365, threat protection policies, and security reporting tools. They will learn to identify and respond to security threats effectively.
Threat protection covers phishing, malware, and ransomware attacks. Students will configure policies to detect and respond to suspicious activity. Security reports provide administrators with visibility into risks and help enforce best practices across the organization.
Monitoring Microsoft 365 Services
Monitoring is crucial for maintaining service reliability. Students will learn to use Microsoft 365 admin center, security and compliance centers, and reporting tools. They will monitor service health, usage trends, and security alerts.
Alerts help administrators take proactive actions before issues impact users. Monitoring tools provide insights into performance, compliance, and security. Students will learn to generate reports and analyze trends to maintain optimal service delivery.
Planning Microsoft 365 Workloads
Planning workloads ensures efficient deployment and management. Students will explore Exchange Online, SharePoint Online, Teams, and OneDrive for Business. They will learn workload planning, resource allocation, and migration strategies.
Planning includes configuring service settings, security, and compliance for each workload. Students will understand best practices for collaboration and data sharing. Workload planning ensures that Microsoft 365 services align with business needs and user expectations.
Microsoft 365 Migration Strategies
Migrating to Microsoft 365 requires careful planning. Students will explore migration strategies for email, files, and collaboration tools. They will learn to assess source environments, plan migration batches, and validate data integrity post-migration.
Migration can be staged, cutover, or hybrid. Students will determine the appropriate method based on organizational requirements. They will also learn to troubleshoot common migration issues and optimize the transition to Microsoft 365.
Microsoft 365 Licensing and Subscriptions
Licensing is a critical aspect of Microsoft 365 management. Students will learn about subscription types, license assignment, and compliance. Proper license management ensures cost efficiency and compliance with Microsoft agreements.
Students will explore tools for license tracking, reporting, and automated assignment. They will learn to assign licenses to users and groups efficiently. Understanding Microsoft 365 licensing models helps administrators plan for current and future needs.
Security Baselines and Best Practices
Security baselines provide preconfigured settings for secure Microsoft 365 deployments. Students will learn to implement Microsoft security baselines for workloads and devices. Best practices include conditional access policies, device compliance rules, and privileged access management.
Baseline configurations help maintain consistent security across the organization. Students will learn to customize baselines based on business requirements. Implementing best practices reduces risk and improves overall security posture.
Managing Exchange Online
Exchange Online is a core Microsoft 365 service. Students will explore mailbox management, policies, and security. They will learn to configure mail flow, retention policies, and data loss prevention rules.
Students will also learn to monitor message trace, transport rules, and email encryption. Exchange Online administration ensures secure communication and compliance with organizational policies.
SharePoint Online Administration
SharePoint Online provides collaboration and document management services. Students will learn to create sites, manage permissions, and configure sharing settings. They will also explore governance, compliance, and security in SharePoint.
Managing SharePoint includes site lifecycle management, content classification, and data retention policies. Students will understand how to optimize SharePoint for collaboration and compliance requirements.
Teams Administration and Collaboration
Microsoft Teams is a critical communication tool. Students will learn to configure Teams settings, manage users, and control access. They will explore policies for messaging, meetings, and app integration.
Teams administration includes managing external access, guest users, and compliance features. Students will understand how to implement governance policies for Teams to ensure secure collaboration.
OneDrive for Business Management
OneDrive provides personal cloud storage for users. Students will learn to configure storage limits, sharing permissions, and sync settings. They will explore policies for backup, recovery, and compliance.
Managing OneDrive ensures secure access to files and seamless integration with other Microsoft 365 workloads. Students will also learn to monitor usage and troubleshoot sync issues for end users.
Advanced Security and Conditional Access
Conditional access enables administrators to enforce policies based on user, device, and location conditions. Students will learn to configure policies for secure access to Microsoft 365 services.
Advanced security covers monitoring risk events, implementing identity protection, and managing privileged accounts. Students will gain practical knowledge in protecting Microsoft 365 environments from internal and external threats.
PowerShell for Microsoft 365 Administration
PowerShell provides powerful tools for automating Microsoft 365 tasks. Students will learn cmdlets for user management, license assignment, and policy configuration.
Using PowerShell enables bulk operations and scripting for repetitive tasks. Students will explore practical scenarios and create scripts to simplify administration. Hands-on exercises reinforce skills and prepare learners for real-world tasks.
Exam Preparation and Practice
The MS-100 exam tests knowledge across identity, services, security, and compliance. Students will review practice questions, scenarios, and case studies. They will learn exam strategies and time management techniques.
Practice labs simulate real-world Microsoft 365 environments. Students will gain confidence in applying theoretical knowledge. The course ensures readiness for certification and professional responsibilities.
Hands-On Labs and Scenarios
Hands-on labs cover advanced Microsoft 365 tasks. Students will configure hybrid identities, conditional access, and multi-factor authentication. They will implement compliance policies and monitor service health.
Scenarios simulate organizational challenges. Students will troubleshoot issues, optimize workloads, and apply best practices. Labs provide practical experience to reinforce learning and exam preparation.
Reporting and Analytics
Microsoft 365 provides reporting tools for usage, security, and compliance. Students will learn to generate reports, analyze trends, and implement corrective actions.
Reporting helps administrators understand service adoption, monitor security risks, and ensure compliance. Students will explore Power BI integration for advanced analytics and visualization of Microsoft 365 data.
Advanced Hybrid Identity Management
Hybrid identity integrates on-premises Active Directory with Azure Active Directory. Students will learn to plan and implement hybrid identity strategies. This includes directory synchronization, federation, and single sign-on. Hybrid identity ensures consistent authentication and access management across cloud and on-premises environments.
Azure AD Connect is a core tool for hybrid identity. Students will configure synchronization options, password hash synchronization, pass-through authentication, and federation with AD FS. Best practices include monitoring synchronization health and handling conflicts or errors during user synchronization.
Hybrid identity also enables secure access to Microsoft 365 workloads. Students will learn to configure conditional access policies for hybrid users. This ensures that security requirements are enforced consistently across environments.
Advanced Group and Role Management
Managing groups and roles efficiently is crucial in large organizations. Students will explore administrative units, role-based access control, and delegated administration. This allows scalable management while maintaining security.
Dynamic groups automatically update membership based on rules and attributes. Students will configure dynamic membership rules and validate group behavior. Role-based access control ensures administrators only have the permissions necessary to perform their tasks.
Privileged Identity Management is another key feature. Students will learn to configure just-in-time administrative access, approval workflows, and auditing for privileged roles. This reduces the risk of over-permissioned accounts and enhances governance.
Advanced Device Management and Conditional Access
Device management extends security to endpoints accessing Microsoft 365. Students will configure Intune policies, conditional access, and compliance rules. Devices must meet security requirements before accessing sensitive resources.
Conditional access allows administrators to enforce policies based on device state, location, user risk, and application. Students will create policies for compliant devices, multi-factor authentication enforcement, and access restrictions for risky sign-ins.
Device compliance reports provide insights into non-compliant devices. Students will use these reports to enforce remediation, monitor trends, and maintain organizational security posture.
Microsoft 365 Security Operations
Security operations focus on protecting data and detecting threats. Students will explore Microsoft Defender for Office 365, identity protection, and security monitoring. They will learn to configure security policies and respond to incidents effectively.
Threat detection covers phishing, malware, and suspicious activity alerts. Students will monitor alerts, investigate incidents, and remediate compromised accounts. Security operations also include implementing safe links, safe attachments, and anti-spam policies across Microsoft 365 workloads.
Security scoring provides a holistic view of organizational security posture. Students will learn to analyze security scores, apply recommended actions, and track improvements over time.
Advanced Compliance Management
Compliance management ensures regulatory adherence and organizational policy enforcement. Students will implement data governance, retention policies, and auditing solutions. They will configure labels, policies, and DLP rules across Microsoft 365 workloads.
Information protection includes classifying and labeling sensitive data. Students will apply encryption, access restrictions, and monitoring to safeguard critical information. Retention policies automate data lifecycle management, ensuring compliance with legal and regulatory requirements.
Audit logs and alerts provide administrators with visibility into user and system activity. Students will learn to analyze logs, generate reports, and investigate incidents to maintain compliance.
Exchange Online Advanced Administration
Advanced Exchange Online management includes mailbox migrations, policy configuration, and security. Students will manage retention policies, transport rules, and anti-phishing features.
Students will also explore shared mailboxes, resource mailboxes, and mailbox delegation. They will configure auditing, message trace, and mailbox permissions for complex scenarios.
Exchange hybrid deployments involve coexistence with on-premises Exchange. Students will plan mail flow, directory synchronization, and hybrid feature enablement. They will troubleshoot common issues such as mail routing errors, authentication failures, and compliance conflicts.
SharePoint Online Advanced Administration
SharePoint Online administration covers site collections, permissions management, and governance. Students will configure site templates, storage quotas, and sharing policies.
Advanced topics include hub sites, content types, and metadata management. Students will implement security policies for sensitive content and configure compliance features such as retention labels and auditing.
Migration planning for SharePoint Online involves analyzing existing data, mapping structures, and planning incremental migration. Students will validate migration success, troubleshoot errors, and optimize the environment for collaboration and compliance.
Teams Advanced Administration
Microsoft Teams administration extends to policy configuration, app management, and guest access. Students will learn to create messaging policies, meeting policies, and app permission policies.
Governance in Teams ensures controlled collaboration. Students will configure naming conventions, team lifecycle management, and external access policies. They will also monitor Teams usage, adoption, and security events.
Advanced Teams management includes integrating Teams with SharePoint, OneDrive, and Exchange. Students will troubleshoot meeting failures, chat issues, and file access problems.
OneDrive for Business Advanced Administration
OneDrive for Business administration includes storage management, sharing controls, and backup configuration. Students will configure retention policies, access controls, and device sync policies.
Monitoring OneDrive usage and storage trends helps administrators optimize the environment. Students will learn to troubleshoot sync issues, restore files, and implement compliance controls for sensitive data.
PowerShell for Advanced Administration
PowerShell enables automation of complex Microsoft 365 tasks. Students will learn scripting for bulk user creation, license management, group management, and policy enforcement.
Automation reduces manual errors and saves time in large environments. Students will explore advanced cmdlets, script modularity, and error handling techniques. Hands-on labs reinforce practical scripting skills.
Hybrid Exchange and Teams Integration
Hybrid Exchange and Teams integration enables seamless communication across cloud and on-premises environments. Students will configure coexistence, free/busy scheduling, and hybrid mail routing.
They will also integrate Teams with Exchange for meeting and calendar functionality. Troubleshooting hybrid integration issues ensures uninterrupted communication and collaboration for users.
Monitoring and Reporting
Monitoring Microsoft 365 is critical for performance and security. Students will explore built-in dashboards, custom reports, and Power BI integration.
Reports cover user activity, license usage, security events, and compliance status. Students will learn to analyze trends, identify risks, and implement corrective actions based on reporting data.
Advanced Troubleshooting
Advanced troubleshooting focuses on identifying and resolving complex Microsoft 365 issues. Students will use diagnostic tools, log analysis, and support resources.
Troubleshooting includes authentication failures, mail flow issues, Teams connectivity problems, and compliance errors. Students will develop systematic approaches to isolate and resolve issues efficiently.
Exam Preparation Strategies
MS-100 exam preparation includes reviewing modules, taking practice tests, and applying knowledge in labs. Students will analyze exam objectives and align study plans accordingly.
Practice exams simulate real-world scenarios and test time management. Students will review explanations for incorrect answers, reinforce weak areas, and develop confidence before attempting the certification exam.
Real-World Scenarios and Case Studies
Hands-on case studies simulate organizational challenges. Students will configure hybrid environments, implement security policies, and manage compliance.
Scenarios cover mailbox migrations, Teams governance, device management, and reporting. Students will analyze requirements, plan solutions, and implement best practices to solve real-world problems.
Security Best Practices
Security best practices include enforcing MFA, conditional access, secure collaboration, and monitoring. Students will learn to configure policies, audit activity, and respond to threats proactively.
Students will also explore identity protection, privileged access management, and risk-based conditional access. Following best practices ensures Microsoft 365 environments are secure, compliant, and reliable.
Governance and Lifecycle Management
Governance involves controlling access, managing resources, and enforcing policies. Students will implement role-based access, retention policies, and lifecycle management for users, groups, and devices.
Lifecycle management ensures that resources are created, maintained, and decommissioned appropriately. Students will understand automated processes for account provisioning, license assignment, and group management.
Integration with Third-Party Applications
Microsoft 365 integrates with third-party applications for productivity and security. Students will explore application registration, single sign-on, and API integration.
They will configure security policies for external apps, monitor access, and troubleshoot integration issues. Proper management ensures secure and efficient collaboration across platforms.
Incident Response and Security Alerts
Incident response involves detecting, analyzing, and remediating security threats. Students will learn to use Microsoft 365 security alerts, audit logs, and monitoring tools to respond quickly.
Students will configure alert policies, investigate incidents, and implement corrective actions. This reduces risk and maintains operational continuity for Microsoft 365 environments.
Continuous Learning and Updates
Microsoft 365 evolves rapidly. Students will learn to stay current with new features, security updates, and best practices. Continuous learning ensures administrators maintain expertise and compliance with Microsoft standards.
Monitoring Microsoft 365 blogs, documentation, and release notes helps professionals anticipate changes. Students will explore techniques for ongoing training, knowledge sharing, and skill enhancement.
Advanced Governance in Microsoft 365
Governance in Microsoft 365 ensures consistent management of users, groups, and resources. Students will explore strategies to define policies for access control, resource lifecycle, and organizational compliance. Governance helps maintain security, efficiency, and regulatory adherence across cloud environments.
Students will learn to create governance plans for Teams, SharePoint, and OneDrive. This includes naming conventions, site provisioning, and retention policies. Proper governance reduces administrative overhead and ensures predictable behavior across services.
Role-Based Access Control and Delegated Administration
Role-based access control enables administrators to assign permissions according to job responsibilities. Students will explore built-in Microsoft 365 roles, custom roles, and delegated administration models.
Delegated administration allows partners or department administrators to manage specific tasks without full tenant access. Students will configure scopes, assign roles, and audit delegated actions to maintain security and accountability.
Privileged Identity Management and Just-In-Time Access
Privileged Identity Management (PIM) helps manage elevated permissions securely. Students will configure just-in-time access, approval workflows, and time-bound roles for administrators.
PIM reduces the risk of permanent over-permissioned accounts. Students will monitor privileged activities, review role assignments, and generate reports to ensure adherence to security policies.
Security and Compliance Center Deep Dive
Microsoft 365 Security and Compliance Center is a hub for managing risk, compliance, and security monitoring. Students will explore advanced features such as retention labels, sensitivity labels, and audit logs.
Data classification ensures sensitive information is labeled and protected. Students will implement DLP policies across Exchange, SharePoint, and Teams. Monitoring and alerting capabilities help administrators respond quickly to security events.
Data Loss Prevention and Information Protection
Data Loss Prevention (DLP) prevents sensitive data from leaving the organization. Students will create policies to detect, block, or warn users when sharing sensitive information.
Information protection includes sensitivity labels, encryption, and access restrictions. Students will apply labels to emails, documents, and Teams channels. They will also configure automatic and manual labeling based on content analysis.
Advanced Threat Protection
Advanced threat protection includes measures to safeguard against phishing, malware, ransomware, and other attacks. Students will configure Microsoft Defender for Office 365, safe links, and safe attachments policies.
Threat analytics helps identify suspicious activity. Students will investigate alerts, remediate threats, and implement protection measures proactively. They will also explore reporting dashboards to track incidents and improvements over time.
Audit and Activity Logging
Audit logs provide visibility into user and administrator activities. Students will learn to enable auditing, configure search queries, and generate reports for investigations.
Monitoring activity logs is crucial for compliance, forensic analysis, and security reviews. Students will analyze patterns, detect anomalies, and take corrective action when needed.
Compliance Solutions and Regulatory Requirements
Microsoft 365 supports regulatory compliance with built-in tools and policies. Students will explore solutions for GDPR, HIPAA, ISO standards, and other regulations.
Compliance solutions include data retention, eDiscovery, and content search. Students will configure policies to meet organizational and regulatory requirements while maintaining operational efficiency.
eDiscovery and Content Search
eDiscovery allows administrators to locate, preserve, and export content for legal or compliance purposes. Students will create cases, perform searches, and manage holds for Exchange, SharePoint, and Teams data.
Content search helps locate specific information quickly. Students will apply search filters, export results, and manage legal hold workflows. These capabilities are critical for organizations facing regulatory audits or litigation.
Reporting and Analytics Advanced Techniques
Advanced reporting provides insights into user activity, security, compliance, and service adoption. Students will generate custom reports, integrate Power BI dashboards, and analyze trends over time.
Reports can be scheduled, automated, and exported for review by management. Students will learn to interpret data, make recommendations, and take action to improve security and compliance.
Microsoft 365 Security Score
Security score is a metric for organizational security posture. Students will review score details, analyze recommendations, and implement improvements.
Security score includes identity, device, data, apps, and infrastructure recommendations. Students will track progress over time and prioritize actions to maximize security and reduce risk.
Incident Response Planning
Incident response planning prepares organizations to handle security breaches effectively. Students will create response plans, define roles, and establish escalation workflows.
Using Microsoft 365 tools, students will investigate alerts, remediate compromised accounts, and restore services. Practicing incident response ensures teams can respond quickly and minimize business impact.
Advanced Troubleshooting Techniques
Advanced troubleshooting involves diagnosing complex Microsoft 365 issues. Students will explore PowerShell, admin center tools, and logging for problem resolution.
Common scenarios include authentication errors, mail flow interruptions, Teams connectivity issues, and compliance conflicts. Students will follow systematic approaches to identify root causes and implement corrective actions.
Hybrid Exchange Troubleshooting
Hybrid Exchange deployments require specialized troubleshooting skills. Students will address mail flow issues, directory synchronization problems, and hybrid feature inconsistencies.
They will analyze connectors, transport rules, and routing configurations. Understanding hybrid dependencies ensures smooth coexistence between on-premises Exchange and Exchange Online.
Teams and Collaboration Troubleshooting
Students will troubleshoot Teams issues including meetings, chat, calls, and file access. They will investigate client-side and server-side issues, network configuration, and policy conflicts.
Effective troubleshooting ensures minimal disruption for end users and maintains collaboration continuity. Students will document findings and implement preventive measures to avoid recurring issues.
OneDrive Troubleshooting
OneDrive troubleshooting includes resolving sync issues, storage errors, and access problems. Students will configure client settings, manage conflicts, and restore data as needed.
Monitoring OneDrive activity helps identify patterns that may indicate problems. Students will apply best practices for user education, device compliance, and policy enforcement.
Migration Troubleshooting
Migration troubleshooting involves identifying and resolving issues during data transfers. Students will handle errors in mailbox, SharePoint, or Teams migrations.
They will analyze logs, retry failed operations, and verify data integrity. Best practices include staging migrations, validating user access, and monitoring performance throughout the migration process.
Exam Strategy and Readiness
Preparing for the MS-100 exam requires strategic planning. Students will review exam objectives, practice scenario-based questions, and use labs for hands-on experience.
Time management, understanding question types, and reviewing case studies are critical. Students will identify weak areas, focus study sessions, and reinforce knowledge to maximize exam performance.
Practice Labs and Real-World Scenarios
Hands-on labs provide practical experience with Microsoft 365 environments. Students will configure hybrid identities, conditional access, compliance policies, and security settings.
Real-world scenarios simulate organizational challenges. Students will analyze requirements, implement solutions, and troubleshoot issues to reinforce learning. Labs ensure readiness for professional roles and certification success.
Continuous Monitoring and Improvement
Continuous monitoring ensures Microsoft 365 environments remain secure, compliant, and optimized. Students will track user activity, device compliance, and service health.
Regular reviews of security score, alerts, and reports help administrators take proactive measures. Continuous improvement ensures organizations stay aligned with best practices and regulatory requirements.
Advanced PowerShell Scripting
PowerShell enables advanced administration and automation. Students will create scripts for bulk management, reporting, and policy enforcement.
Scripts streamline repetitive tasks, reduce errors, and improve efficiency. Students will develop modular, maintainable scripts with logging, error handling, and validation features.
Integration with Third-Party Security Tools
Microsoft 365 integrates with third-party security and compliance tools. Students will explore API integration, single sign-on, and application access management.
Integration enhances monitoring, reporting, and threat detection. Students will configure secure connections, audit activity, and enforce policies across multiple platforms.
Reporting and Documentation Best Practices
Documentation ensures continuity and governance. Students will create standard operating procedures, configuration guides, and troubleshooting documentation.
Reporting best practices include automated dashboards, scheduled reports, and executive summaries. Students will communicate findings effectively and support organizational decision-making.
Continuous Learning and Certification Maintenance
Microsoft 365 evolves rapidly. Students will learn strategies for continuous learning, staying updated with new features, and maintaining certification.
Monitoring Microsoft release notes, security updates, and new services ensures administrators remain effective. Continuous learning also supports career growth and professional development.
Final Exam Preparation and Review
Final exam preparation includes reviewing all modules, practicing labs, and analyzing scenario-based questions. Students will take timed practice exams to simulate real test conditions.
Review sessions focus on weak areas, hands-on application, and troubleshooting scenarios. Students will consolidate knowledge, refine strategies, and build confidence for the MS-100 exam.
Career Benefits and Opportunities
Completing the MS-100 certification enhances career prospects. Certified professionals are qualified to manage Microsoft 365 environments, implement security measures, and ensure compliance.
Roles include Microsoft 365 Administrator, Cloud Solutions Specialist, Identity and Access Administrator, and Security Administrator. The certification demonstrates expertise in cloud identity, services, and governance.
Preparing for Real-World Challenges
Students will apply course knowledge to real-world challenges. This includes configuring hybrid environments, enforcing security policies, and managing compliance.
Hands-on experience ensures professionals are ready to support organizations, troubleshoot issues, and optimize Microsoft 365 deployments. The course prepares students for both certification and professional success.
Prepaway's MS-100: Microsoft 365 Identity and Services video training course for passing certification exams is the only solution which you need.
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