MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant certification video training course by prepaway along with practice test questions and answers, study guide and exam dumps provides the ultimate training package to help you pass.

Would you like to get ready for the MB-230: Microsoft Dynamics 365 for Customer Service exam? If yes, then this course is for you as it allows to learn and be prepared for the topics of this certification test. The candidates taking the exam prepare for the following topics and skills: managing entitlements and queues, implementing voice of the customer surveys and service management analysis, managing the Dynamics field service, managing the Unified Service Desk. The test contains questions about creating cases and managing them, managing the knowledge base, installing Microsoft Dynamics CRM Server, managing SLAs. The student s abilities and knowledge in performing service management analysis, implementing hosted controls, managing the Field Service mobile app are also tested. The video course covers the management of entitlements, service level agreements, and queues, which are much helpful in passing the exam with ease.

Description

Microsoft Dynamics 365 for Customer Service is one of the essential focal points of Microsoft, and a great deal of development is occurring towards the enhancement of this item and the organizations that use Dynamics 365. If you are a service scheduler, a customer service manager, an administrator, an office manager, an executive, a partner, a sales operations manager, or consultant, the course must be interesting for you to demonstrate your understanding of the functionality of the application.

Requirements

The course presupposes a fundamental prerequisite that is to have some essential information about Microsoft Office. In addition, the student ought to have the capacity to use a PC or a laptop, and utilize the Internet. Besides, the basic understanding of Microsoft Dynamics 365 is equally important.

Exam details

• The exam paper comes with a total number of 40-60 questions. 
• The time period given to the candidates for completing the test is 90-120 minutes. 
• The students need to score 700 points out of 1000 to pass the exam. 
• The test can be taken in English or Japanese.

Exam topics

• Managing cases, knowledge base, and Interactive Service Hub
• Management of queues, service level agreements, and entitlements
• Implementation of service management analysis and voice of customer surveys
• Management of unified service desk
• Management of Dynamics field service and interactive service hubs

Target audience

• Microsoft Dynamics experts hoping to learn Microsoft Dynamics 365 Customer Service and get ready for the MB-230 certification exam
• Experts who need to enhance their vocation development by passing the MB-230 certification test
• Microsoft partners who need their workers to know more about Microsoft Dynamics 365 Customer Service and pass the MB-230 exam with good results

Conclusion

In the event that you want to increase your knowledge in Microsoft Dynamics 365, this course will enable you to comprehend Customer Service of Dynamics 365 and get ready for the MB-230 exam.

Career path:

• Networking Administrators 
• Network Managers 
• Solutions Architects 
• Functional Consultants 
• Project Managers 
• Partners

Passing the MB-230 exam will lead you to the Microsoft certification, and you as a certificate holder will be able to earn a salary ranging from $87,500 to $154,800 on an annual basis.

Prepaway's MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant video training course for passing certification exams is the only solution which you need.