MB-230: Microsoft Dynamics 365 for Customer Service Exam - Certification Training Course

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MB-230: Microsoft Dynamics 365 for Customer Service Training Course
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MB-230: Microsoft Dynamics 365 for Customer Service

PDFs and exam guides are not so efficient, right? Prepare for your Microsoft examination with our training course. The MB-230 course contains a complete batch of videos that will provide you with profound and thorough knowledge related to Microsoft certification exam. Pass the Microsoft MB-230 test with flying colors.
134 Students Enrolled 30 Lectures 02:29:50 Hours

Curriculum For This Course

1
Course Overview
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2Lectures
Time 00:06:13
2
Register for Microsoft Dynamics 365
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1Lectures
Time 00:07:29
3
Microsoft Dynamics 365 Sales Module Overview
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3Lectures
Time 00:19:42
4
Microsoft Dynamics 365 Marketing Module Overview (Not Adobe Marketing Cloud)
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3Lectures
Time 00:12:47
5
Microsoft Dynamics 365 Service Module Overview
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3Lectures
Time 00:18:52
6
Microsoft Dynamics 365 Project Service Automation Module Overview
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3Lectures
Time 00:23:21
7
Microsoft Dynamics 365 Field Service Module Overview
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3Lectures
Time 00:12:37
8
Register for Microsoft Dynamics 365 For Financials
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2Lectures
Time 00:07:10
9
Microsoft Dynamics 365 For Financials Module Overview
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3Lectures
Time 00:18:02
10
Register for Microsoft Dynamics 365 For Operations
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2Lectures
Time 00:06:50
11
Microsoft Dynamics 365 For Operations Overview
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3Lectures
Time 00:09:48
12
Next Steps
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2Lectures
Time 00:06:59

About This Course

Would you like to get ready for the MB-230: Microsoft Dynamics 365 for Customer Service exam? If yes, then this course is for you as it allows to learn and be prepared for the topics of this certification test. The candidates taking the exam prepare for the following topics and skills: managing entitlements and queues, implementing voice of the customer surveys and service management analysis, managing the Dynamics field service, managing the Unified Service Desk. The test contains questions about creating cases and managing them, managing the knowledge base, installing Microsoft Dynamics CRM Server, managing SLAs. The student s abilities and knowledge in performing service management analysis, implementing hosted controls, managing the Field Service mobile app are also tested. The video course covers the management of entitlements, service level agreements, and queues, which are much helpful in passing the exam with ease.

Description

Microsoft Dynamics 365 for Customer Service is one of the essential focal points of Microsoft, and a great deal of development is occurring towards the enhancement of this item and the organizations that use Dynamics 365. If you are a service scheduler, a customer service manager, an administrator, an office manager, an executive, a partner, a sales operations manager, or consultant, the course must be interesting for you to demonstrate your understanding of the functionality of the application.

Requirements

The course presupposes a fundamental prerequisite that is to have some essential information about Microsoft Office. In addition, the student ought to have the capacity to use a PC or a laptop, and utilize the Internet. Besides, the basic understanding of Microsoft Dynamics 365 is equally important.

Exam details
  • The exam paper comes with a total number of 40-60 questions. 
  • The time period given to the candidates for completing the test is 90-120 minutes. 
  • The students need to score 700 points out of 1000 to pass the exam. 
  • The test can be taken in English or Japanese.
Exam topics
  • Managing cases, knowledge base, and Interactive Service Hub
  • Management of queues, service level agreements, and entitlements
  • Implementation of service management analysis and voice of customer surveys
  • Management of unified service desk
  • Management of Dynamics field service and interactive service hubs
Target audience
  • Microsoft Dynamics experts hoping to learn Microsoft Dynamics 365 Customer Service and get ready for the MB-230 certification exam
  • Experts who need to enhance their vocation development by passing the MB-230 certification test
  • Microsoft partners who need their workers to know more about Microsoft Dynamics 365 Customer Service and pass the MB-230 exam with good results
Conclusion

In the event that you want to increase your knowledge in Microsoft Dynamics 365, this course will enable you to comprehend Customer Service of Dynamics 365 and get ready for the MB-230 exam.

Career path:
  • Networking Administrators 
  • Network Managers 
  • Solutions Architects 
  • Functional Consultants 
  • Project Managers 
  • Partners

Passing the MB-230 exam will lead you to the Microsoft certification, and you as a certificate holder will be able to earn a salary ranging from $87,500 to $154,800 on an annual basis.

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Free MB-230 Exam Questions & Microsoft MB-230 Dumps

Microsoft.pass4sure.mb-230.v2020-09-01.by.noel.28q.ete
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