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MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Training Course
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MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Certification Video Training Course

The complete solution to prepare for for your exam with MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification video training course. The MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification video training course contains a complete set of videos that will provide you with thorough knowledge to understand the key concepts. Top notch prep including Microsoft Dynamics 365 CRM MB-910 exam dumps, study guide & practice test questions and answers.

90 Students Enrolled
65 Lectures
05:23:43 Hours

MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Certification Video Training Course Exam Curriculum

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1

Identify common customer engagement features

7 Lectures
Time 00:41:18
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2

Describe Dynamics 365 Customer Insights - Journeys (Marketing) capabilities

8 Lectures
Time 00:45:31
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3

Describe marketing-related apps

5 Lectures
Time 00:27:50
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4

Describe the Dynamics 365 Sales lifecycle

7 Lectures
Time 00:36:10
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5

Describe forecasting and sales-related apps

5 Lectures
Time 00:24:06
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6

Describe Dynamics 365 Customer Service components

8 Lectures
Time 00:41:59
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7

Describe Dynamics 365 Customer Service capabilities and related apps

7 Lectures
Time 00:28:32
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8

Describe Field Service capabilities

5 Lectures
Time 00:29:14
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9

Describe scheduling capabilities

6 Lectures
Time 00:21:42
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10

Describe integration options

6 Lectures
Time 00:25:39
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11

Well done

1 Lectures
Time 00:01:42

Identify common customer engagement features

  • play 1. Describe use cases for Dynamics 365 CRM
    4:53
  • play 2. Creating a trial Dynamics 365 Customer Insights - Journeys environment
    8:41
  • play 3. Describe built-in reporting capabilities: views, forms, search, filter
    7:56
  • play 4. Describe built-in reporting capabilities: dashboards and charts
    5:02
  • play 5. Describe customers and activities
    5:20
  • play 6. Describe Microsoft Dataverse re Dynamics 365
    7:09
  • play 7. Describe Microsoft Power Platform re Dynamics 365
    2:17

Describe Dynamics 365 Customer Insights - Journeys (Marketing) capabilities

  • play 1. Lead generation by using marketing forms/pages; business process flows
    4:39
  • play 2. Qualifying leads
    2:53
  • play 3. Describe how to target customers by using segments
    8:18
  • play 4. Subscription Lists
    1:59
  • play 5. Marketing email
    9:17
  • play 6. Event management features and capabilities incl. Microsoft Teams webinars
    2:57
  • play 7. Automating marketing activities by using customer journeys
    7:44
  • play 8. Using Copilot with Customer Insights - Journeys
    7:44

Describe marketing-related apps

  • play 1. Capabilities of Dynamics 365 Customer Insights - Data
    3:12
  • play 2. Describe unified customer profiles
    5:37
  • play 3. Describe measures, segments and predictions
    4:18
  • play 4. Asking questions in Dynamics 365 Customer Voice
    6:00
  • play 5. Other capabilities of Dynamics 365 Customer Voice
    8:43

Describe the Dynamics 365 Sales lifecycle

  • play 1. Introduction to Dynamics 365 Sales
    2:07
  • play 2. Describe leads and the process for qualifying leads
    6:49
  • play 3. Describe the opportunity management process
    7:02
  • play 4. Describe the quote lifecycle, and order and invoice management
    7:11
  • play 5. Describe the product catalog, prices list, and unit groups
    4:58
  • play 6. Describe Sales Accelerator
    2:59
  • play 7. Describe Copilot for Sales
    5:04

Describe forecasting and sales-related apps

  • play 1. Describe sales pipeline forecasting concepts
    4:16
  • play 2. Describe capabilities of Dynamics 365 Sales Insights
    8:27
  • play 3. Describe capabilities of LinkedIn Sales Navigator
    3:13
  • play 4. Describe the Dynamics 365 Sales mobile app
    4:19
  • play 5. Dynamics 365 Sales Dashboards
    3:51

Describe Dynamics 365 Customer Service components

  • play 1. Introduction to Dynamics 365 Customer Service
    2:08
  • play 2. Describe the case lifecycle - creating a case
    7:09
  • play 3. Case lifecycle - Service Level Agreements (SLAs)
    3:41
  • play 4. Case lifecycle - entitlements
    5:33
  • play 5. Describe how to use queues to manage work
    4:06
  • play 6. Describe Knowledge Management
    8:47
  • play 7. Describe use cases for Copilot in Customer Service
    6:06
  • play 8. Describe use cases for agent productivity tools
    4:29

Describe Dynamics 365 Customer Service capabilities and related apps

  • play 1. Omnichannel for Customer Service
    2:51
  • play 2. Describe the Omnichannel Supervisor experience
    2:53
  • play 3. Unified Routing
    5:20
  • play 4. Agent Inbox
    5:00
  • play 5. Historical analytics
    7:05
  • play 6. Dynamics 365 Customer Voice use cases
    1:29
  • play 7. Dynamics 365 Customer Service Dashboards
    3:54

Describe Field Service capabilities

  • play 1. Introduction to Dynamics 365 Field Service
    1:40
  • play 2. Describe the work order lifecycle
    9:06
  • play 3. Describe capabilities of the Inspections feature and the mobile app
    7:50
  • play 4. Describe customer asset management and preventive maintenance processes
    5:19
  • play 5. Describe use cases of Copilot in Field Service
    5:19

Describe scheduling capabilities

  • play 1. Enable proactive customer asset maintenance - Connected Field Service
    3:38
  • play 2. Describe resource and scheduling processes
    5:53
  • play 3. Describe scheduling options - Schedule Board
    4:06
  • play 4. Describe scheduling options - Schedule Assistant
    3:56
  • play 5. Describe scheduling options - Resource Schedule Optimization (RSO)
    1:58
  • play 6. Dynamics 365 Field Service Dashboards and Predictive Work Duration
    2:11

Describe integration options

  • play 1. Describe Microsoft Teams integration capabilities
    5:03
  • play 2. Describe email capabilities including App for Outlook
    2:47
  • play 3. Describe how Microsoft Excel can be used with Dynamics 365 apps
    7:28
  • play 4. Describe Microsoft Word integration
    3:49
  • play 5. Describe Microsoft SharePoint integration
    1:32
  • play 6. Describe options for analyzing data by using Power BI
    5:00

Well done

  • play 1. What's next
    1:42
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About MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Certification Video Training Course

MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification video training course by prepaway along with practice test questions and answers, study guide and exam dumps provides the ultimate training package to help you pass.

Prepaway's MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) video training course for passing certification exams is the only solution which you need.

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  • Premium File 166 Questions & Answers. Last update: May 02, 2024
  • Training Course 65 Video Lectures
  • Study Guide 765 Pages
 
$109.97
$69.98
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Free MB-910 Exam Questions & Microsoft MB-910 Dumps
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