MD-101: Managing Modern Desktops certification video training course by prepaway along with practice test questions and answers, study guide and exam dumps provides the ultimate training package to help you pass.

MD-101: Microsoft Modern Desktop Management Training

Course Overview

This course is designed to equip IT professionals with the skills required to manage modern desktops in a Microsoft 365 environment. You will learn how to deploy, configure, secure, and monitor devices and applications. The course covers both Windows 10 and Windows 11 environments, including cloud-based and hybrid scenarios. By the end of this course, learners will be prepared to pass the MD-101 certification exam.

Course Objectives

The training focuses on providing practical skills for managing desktops. You will understand device management strategies, configuration profiles, security policies, and compliance requirements. You will gain experience with Microsoft Endpoint Manager, Intune, and other Microsoft 365 management tools. The goal is to ensure learners can confidently manage modern desktops in enterprise environments.

Who This Course Is For

This course is ideal for IT administrators, desktop support specialists, and system engineers responsible for modern desktop management. It is also suitable for professionals looking to validate their skills with the MD-101 certification. Prior experience with Windows operating systems, networking, and Microsoft 365 services is beneficial but not mandatory.

Prerequisites and Requirements

Learners are expected to have foundational knowledge of Windows client operating systems, Active Directory, and basic networking. Familiarity with Microsoft 365 services such as Exchange Online, Teams, and OneDrive is helpful. Experience with virtualization, remote desktop management, or cloud solutions will enhance understanding.

Learning Outcomes

By completing this course, learners will be able to plan and implement Windows deployment strategies. They will configure device policies, manage apps and updates, monitor devices, and enforce security and compliance standards. You will also learn to troubleshoot common issues and optimize desktop performance.

Course Modules

The course is divided into modules that cover key areas of modern desktop management. Each module combines theoretical concepts with hands-on exercises for practical application.

Module 1: Modern Desktop Planning

Learn about planning strategies for modern desktops. Understand deployment options, licensing models, and readiness assessments. Explore hybrid environments and cloud-first approaches.

Module 2: Deployment and Configuration

Explore Windows deployment methods, including Autopilot and imaging. Learn to configure settings and profiles using Microsoft Endpoint Manager. Implement policies for device enrollment, user accounts, and application deployment.

Module 3: Security and Compliance

Understand security strategies for modern desktops. Configure device compliance policies, endpoint security settings, and conditional access. Learn to protect data and enforce organizational security standards.

Module 4: Device and App Management

Manage apps across devices using Microsoft Intune. Learn to deploy, update, and retire applications efficiently. Configure Windows Update for Business and monitor update compliance across devices.

Module 5: Monitoring and Troubleshooting

Learn techniques for monitoring desktop performance and health. Use built-in tools to detect issues and resolve them proactively. Implement reporting and analytics to maintain operational efficiency.

Why This Training Matters

Modern desktop management is a critical skill for IT professionals. Businesses rely on secure, well-managed desktops to maintain productivity. This course prepares learners to handle real-world scenarios and ensures they are ready for certification.

Hands-On Experience

The course emphasizes hands-on labs and exercises. Learners will configure devices, deploy apps, and implement security policies in a controlled environment. This practical approach reinforces learning and builds confidence.

Certification Preparation

This training is aligned with the MD-101 exam objectives. Each module addresses key competencies tested in the exam. Learners will gain knowledge, skills, and confidence to pass the certification exam successfully.

Understanding Windows Deployment Options

Modern desktop deployment offers several approaches to provision devices efficiently. You can use traditional imaging with MDT or System Center Configuration Manager, or leverage cloud-based deployment with Windows Autopilot. Traditional imaging provides complete control over configuration but requires infrastructure investment. Autopilot simplifies deployment, allowing devices to be provisioned directly from the manufacturer to the end user. Understanding both methods ensures you can choose the right deployment strategy for your organization.

Planning a Deployment Strategy

Before deploying desktops, you must perform a readiness assessment. Evaluate hardware compatibility, licensing requirements, network capacity, and security considerations. Determine whether a hybrid approach is necessary, combining on-premises and cloud resources. Proper planning reduces deployment errors, improves user experience, and ensures compliance with organizational policies.

Windows Autopilot Deployment

Windows Autopilot enables organizations to configure new devices without manual imaging. Devices are registered with your organization and, upon first boot, automatically enroll in Intune and apply configuration profiles. Autopilot supports self-deploying, user-driven, and pre-provisioned deployment modes. Self-deploying mode is ideal for kiosks and shared devices, while user-driven mode provides a seamless experience for employees. Pre-provisioned mode reduces deployment time by preloading apps and policies.

Device Enrollment in Intune

Device enrollment is critical for modern desktop management. Intune supports automatic enrollment for Azure AD-joined devices and manual enrollment for hybrid devices. Enrollment ensures devices receive configuration profiles, compliance policies, and security updates. Administrators can track enrollment status, troubleshoot issues, and apply policies remotely. Proper enrollment simplifies management and enhances security across the organization.

Hybrid Azure AD Join

Hybrid Azure AD join allows devices to remain domain-joined while leveraging cloud capabilities. It enables co-management with Intune and Configuration Manager, providing a bridge between traditional and modern management. This approach supports policies, compliance checks, and conditional access. Hybrid deployment is suitable for organizations with existing on-premises infrastructure seeking gradual migration to the cloud.

Configuration Management

Device Configuration Profiles

Configuration profiles in Intune allow administrators to manage device settings centrally. Profiles include policies for security, networking, updates, and personalization. You can configure settings such as password requirements, firewall rules, and BitLocker encryption. Profiles can target specific user groups or device categories, ensuring flexibility and precision. Proper configuration ensures devices meet organizational standards and compliance requirements.

Windows Update for Business

Windows Update for Business (WUfB) provides a streamlined approach to managing updates across devices. Administrators can control update deployment rings, defer feature updates, and schedule restarts. WUfB integrates with Intune to monitor update compliance and reduce disruption for end users. Regular updates enhance security, improve performance, and reduce vulnerability to malware and exploits.

Application Deployment and Management

Application deployment is a core responsibility of desktop management. Intune supports deploying Win32 apps, Microsoft Store apps, and LOB apps. You can assign applications to users or devices and configure installation behavior. App management also includes updating, monitoring, and retiring applications when no longer needed. Efficient application management ensures productivity while maintaining security and compliance.

Managing User Profiles and Settings

Modern desktops require consistent user experiences across devices. Intune and OneDrive allow administrators to manage user profiles, roaming settings, and folder redirection. Profile management ensures that user data and preferences are preserved during device upgrades or replacements. Policies can control which files are synced and where data is stored, balancing convenience and security.

Security and Compliance Management

Endpoint Security Policies

Endpoint security is a key component of modern desktop management. Intune provides security policies for antivirus, firewall, disk encryption, and attack surface reduction. Administrators can create baseline configurations, monitor security status, and remediate non-compliant devices. Maintaining consistent endpoint security reduces the risk of breaches and enhances organizational resilience.

Conditional Access Policies

Conditional access enforces access rules based on device compliance, user identity, location, and application. These policies integrate with Azure AD and Intune to control access to corporate resources. Conditional access prevents unauthorized access and ensures only compliant devices can access sensitive data. Policy configuration requires careful planning to avoid disrupting legitimate users while maintaining security.

Compliance Policies and Reporting

Compliance policies evaluate devices against organizational standards. Policies can check for antivirus status, encryption, OS version, and device health. Non-compliant devices can be flagged, blocked, or remediated automatically. Reporting tools in Intune provide insights into compliance trends, helping administrators identify risks and take corrective actions.

Data Protection and Encryption

Protecting data on modern desktops involves implementing encryption, rights management, and secure data transfer. BitLocker provides full-disk encryption for Windows devices. Administrators can configure recovery keys, manage encryption policies, and monitor encryption status. Data protection ensures confidentiality, integrity, and compliance with regulatory requirements.

Monitoring and Troubleshooting

Device Health Monitoring

Monitoring device health is essential for maintaining productivity and minimizing downtime. Intune and Endpoint Analytics provide insights into device performance, startup times, app health, and update status. Administrators can proactively detect issues and apply corrective actions before they impact users. Effective monitoring improves operational efficiency and user satisfaction.

Troubleshooting Common Issues

Modern desktops may encounter software conflicts, driver issues, or policy misconfigurations. Troubleshooting tools in Intune, Event Viewer, and Performance Monitor help identify root causes. Administrators can use logs, reports, and remote actions to resolve problems quickly. A structured troubleshooting approach minimizes disruptions and ensures devices operate smoothly.

Reporting and Analytics

Reporting provides visibility into device deployment, configuration compliance, security status, and user activity. Analytics tools help identify trends, optimize processes, and justify IT investments. Regular reporting supports decision-making, highlights areas for improvement, and ensures organizational goals are met.

Integration with Microsoft 365

Integrating desktop management with Microsoft 365 enables seamless access to apps, cloud services, and collaboration tools. Users benefit from consistent experiences, while administrators gain centralized control. Integration ensures compliance, supports conditional access, and simplifies management across hybrid environments.

Real-World Scenarios and Hands-On Labs

Scenario-Based Learning

Applying knowledge to real-world scenarios reinforces learning. Labs simulate device enrollment, configuration, and security challenges. Learners practice deploying devices with Autopilot, enforcing policies, and resolving issues. Scenario-based exercises build confidence and prepare learners for practical tasks in their organizations.

Lab Exercises for Deployment

Hands-on labs include setting up Autopilot profiles, enrolling devices in Intune, and applying configuration profiles. Learners practice deploying applications, enforcing updates, and monitoring compliance. These exercises demonstrate best practices and help understand deployment workflows.

Lab Exercises for Security

Security labs focus on implementing endpoint protection, conditional access, and compliance policies. Learners configure encryption, antivirus, and firewall settings. Labs also cover monitoring non-compliant devices and remediating security risks. Practical exercises ensure learners can apply security measures effectively.

Lab Exercises for Troubleshooting

Troubleshooting labs teach learners to identify and resolve common issues. Scenarios include failed updates, app deployment errors, and policy conflicts. Learners use diagnostic tools and logs to analyze problems and apply solutions. These exercises build critical problem-solving skills.

Continuous Learning and Updates

Modern desktop management evolves rapidly. Administrators must stay updated on new features, updates, and best practices. Continuous learning includes reviewing Microsoft documentation, attending webinars, and practicing hands-on labs. Staying current ensures efficient and secure desktop management.

Advanced Threat Protection

Modern desktops face a wide range of threats, including malware, ransomware, phishing, and insider attacks. Microsoft Defender for Endpoint provides advanced threat protection through real-time monitoring, behavior analysis, and automated remediation. Administrators can detect, investigate, and respond to threats proactively. Integrating Defender with Intune ensures that all devices comply with security policies and receive timely updates to reduce vulnerabilities.

Attack Surface Reduction

Attack Surface Reduction (ASR) rules help minimize the potential entry points for malware and attacks. ASR policies include blocking executable content from email attachments, preventing untrusted apps from running, and restricting script-based attacks. Configuring ASR rules requires balancing security with user productivity to avoid disrupting legitimate workflows. Continuous monitoring ensures that the rules remain effective without causing operational issues.

Endpoint Detection and Response

Endpoint Detection and Response (EDR) enables administrators to analyze suspicious activity and respond to incidents. EDR collects telemetry data from devices, identifies patterns indicative of compromise, and provides actionable insights. Using EDR with automated playbooks allows for rapid remediation of threats, reducing response time and potential damage.

Identity Protection and Conditional Access

Protecting user identities is critical for secure desktop management. Conditional Access policies enforce rules based on device compliance, location, and user behavior. Multi-factor authentication (MFA) adds a layer of protection against credential theft. Administrators can monitor sign-ins, detect suspicious activity, and automatically block risky sessions. Identity protection integrates seamlessly with desktop management to maintain secure access.

Data Loss Prevention

Data Loss Prevention (DLP) policies prevent sensitive information from being exposed or shared inappropriately. Policies can restrict copy-paste, email sharing, or cloud storage transfers for confidential data. Administrators can define rules for specific applications, file types, and users. DLP ensures compliance with organizational policies and regulatory requirements, protecting corporate data across desktops and devices.

Advanced Compliance Management

Compliance Policy Configuration

Compliance policies enforce security and operational standards across all devices. Administrators can define rules for device health, OS version, password requirements, and encryption. Devices failing compliance checks can be flagged, quarantined, or restricted from accessing corporate resources. Regular audits and reports help track compliance trends and identify areas for improvement.

Integration with Microsoft 365 Compliance Center

The Microsoft 365 Compliance Center provides centralized tools for monitoring compliance and regulatory adherence. Administrators can access audit logs, data classification reports, and compliance scorecards. Integration with desktop management ensures that policies applied through Intune or Autopilot align with broader organizational compliance goals.

Conditional Access and Compliance Enforcement

Conditional Access combines compliance status with access control. Devices not meeting compliance requirements can be denied access to email, SharePoint, Teams, and other corporate resources. Policies can include real-time evaluation, automatic remediation prompts, and reporting on non-compliant devices. Conditional access enhances security while enforcing compliance consistently.

Regulatory Compliance and Reporting

Organizations must comply with regulations such as GDPR, HIPAA, and ISO standards. Desktop management policies can help meet regulatory requirements by enforcing encryption, secure data storage, access controls, and audit logs. Reporting tools allow administrators to generate compliance evidence and demonstrate adherence to external audits.

Endpoint Analytics for Compliance Insights

Endpoint Analytics provides insights into device performance, policy adherence, and user experience. Reports include startup times, application reliability, update compliance, and security health. Analytics help identify trends, reduce risks, and optimize devices to meet compliance goals. Proactive monitoring ensures that devices remain secure and productive.

Device Optimization Techniques

Performance Optimization

Optimizing device performance improves productivity and reduces support incidents. Administrators can configure policies for startup management, disk optimization, memory usage, and application efficiency. Tools such as Windows Performance Monitor and Endpoint Analytics provide actionable data to improve responsiveness and reduce resource bottlenecks.

Update Management and Maintenance

Regular updates are critical for performance, security, and feature availability. Administrators can create update rings, schedule maintenance windows, and manage feature updates. Windows Update for Business allows granular control of update deployment, ensuring minimal disruption. Patch management ensures that vulnerabilities are addressed promptly, maintaining system stability.

Application Management and Optimization

Efficient application management includes deploying, updating, and removing software based on organizational needs. Administrators can use Intune to monitor application performance, track usage, and optimize licenses. App optimization reduces conflicts, enhances user experience, and ensures critical applications function reliably.

Storage and Disk Management

Proper disk management prevents storage bottlenecks and data loss. Administrators can configure policies for disk quotas, storage sense, and OneDrive synchronization. Monitoring disk usage across devices helps anticipate capacity needs and maintain performance standards. Data storage policies also ensure compliance with regulatory requirements.

Network Optimization

Network performance directly affects device usability, especially for cloud-integrated desktops. Administrators can configure network policies for bandwidth prioritization, VPN access, Wi-Fi management, and caching optimization. Optimized networks improve connectivity, reduce latency, and enhance cloud service performance.

Advanced Troubleshooting and Diagnostics

Proactive Monitoring

Proactive monitoring involves continuously tracking device health, application performance, and network connectivity. Intune and Endpoint Analytics provide dashboards and alerts to detect anomalies. Proactive measures allow administrators to address potential issues before they affect users.

Troubleshooting Common Errors

Common desktop issues include failed updates, app installation errors, device enrollment problems, and security policy conflicts. Troubleshooting involves analyzing logs, reviewing policy configurations, and performing remote diagnostics. Structured troubleshooting reduces downtime and improves user satisfaction.

Remote Troubleshooting Tools

Modern desktop management provides tools for remote troubleshooting. Remote actions in Intune allow administrators to restart devices, collect logs, reset passwords, and wipe devices if necessary. Remote tools reduce the need for on-site intervention and allow faster resolution of issues.

Event Log Analysis

Event logs provide detailed information about system, security, and application events. Administrators can filter, search, and analyze logs to identify errors or warnings. Log analysis helps detect recurring problems, security incidents, and performance issues.

Performance and Reliability Monitoring

Monitoring system performance and reliability ensures consistent user experience. Tools like Reliability Monitor and Performance Monitor track metrics such as application crashes, system freezes, and boot times. Insights from monitoring guide optimization and preventive maintenance.

Advanced Device Management Scenarios

Co-Management with Configuration Manager

Co-management allows organizations to manage devices using both Configuration Manager and Intune. This hybrid approach provides flexibility for gradual migration to cloud-based management. Administrators can choose which workloads are managed by each tool, combining the strengths of both platforms.

Managing Shared Devices

Shared devices require specialized policies to maintain security and user data integrity. Administrators can configure kiosk mode, session management, and user profile cleanup policies. Shared device management ensures productivity while protecting sensitive data across multiple users.

Managing BYOD Devices

Bring Your Own Device (BYOD) scenarios require balancing security with user freedom. Policies can enforce device encryption, app restrictions, and conditional access without fully controlling personal devices. BYOD management ensures corporate resources remain protected while supporting flexibility.

Remote Work and Hybrid Environments

Modern desktops often operate in hybrid environments, including remote work scenarios. Administrators must ensure secure access, consistent policy enforcement, and application availability. Solutions include VPNs, Intune conditional access, and cloud storage for secure remote operations.

Disaster Recovery and Device Recovery

Disaster recovery planning ensures devices can be restored quickly in case of failure or data loss. Policies for backup, BitLocker recovery keys, and device reset procedures are essential. Testing recovery processes regularly ensures business continuity and minimizes downtime.

Hands-On Labs for Advanced Management

Security Labs

Hands-on labs focus on configuring Defender policies, ASR rules, conditional access, and DLP policies. Learners practice monitoring threats, responding to incidents, and enforcing security measures. Labs reinforce the application of theoretical knowledge in practical scenarios.

Compliance Labs

Compliance labs simulate regulatory requirements, non-compliance scenarios, and remediation. Learners configure compliance policies, enforce conditional access, and generate reports. Exercises demonstrate how compliance impacts device access and organizational security.

Performance Optimization Labs

Optimization labs include monitoring system performance, managing updates, and applying best practices for disk, network, and application management. Learners analyze reports, implement corrective actions, and ensure devices operate efficiently.

Troubleshooting Labs

Troubleshooting labs provide simulated errors and real-world challenges. Learners diagnose failed updates, enrollment issues, and security policy conflicts. Exercises teach systematic approaches to problem-solving, using remote tools and logs effectively.

Scenario-Based Projects

Scenario-based projects combine multiple elements of modern desktop management. Learners deploy devices, configure policies, optimize performance, enforce compliance, and troubleshoot issues. These projects simulate real enterprise environments, preparing learners for practical responsibilities and the MD-101 exam.

Introduction to Application Management

Managing applications on modern desktops is a critical part of MD-101 skills. Intune provides tools to deploy, configure, monitor, and retire applications efficiently. Administrators can manage Win32 apps, Microsoft Store apps, and line-of-business applications. Proper application management ensures productivity while maintaining security and compliance.

Deploying Applications

Intune supports multiple deployment strategies. Applications can be assigned to specific users or devices and installed automatically or made available for optional installation. Administrators can configure deployment schedules, installation behavior, and dependency requirements. Deployment planning considers network bandwidth, device compatibility, and licensing requirements.

Application Configuration Policies

Configuration policies allow administrators to manage application settings remotely. Policies can define app behavior, enable or disable features, and enforce compliance rules. Configuration policies improve security, standardize user experience, and reduce support requests. Policies can be applied to groups, departments, or specific device types.

Application Update Management

Keeping applications updated is critical for security and performance. Intune allows administrators to manage updates for deployed apps. Updates can be scheduled, enforced, or deferred based on organizational policies. Monitoring update compliance ensures that all devices receive critical patches and that vulnerabilities are addressed promptly.

Retiring and Removing Applications

Intune supports the retirement and removal of applications when they are no longer needed. Applications can be uninstalled remotely, and configuration settings can be cleaned up. Retiring apps ensures devices remain optimized, reduces security risks, and prevents users from using outdated or unsupported software.

Monitoring Application Performance

Application monitoring allows administrators to track installation success, usage patterns, and performance issues. Intune provides detailed reporting and alerts for failed installations or app crashes. Monitoring application health helps identify conflicts, optimize deployment strategies, and improve user satisfaction.

Device Monitoring and Analytics

Introduction to Device Monitoring

Monitoring devices in a modern desktop environment ensures reliability, security, and performance. Intune and Endpoint Analytics provide dashboards and reporting tools that give administrators insights into device health, compliance, and usage patterns. Monitoring is critical for proactive management and issue prevention.

Endpoint Analytics Overview

Endpoint Analytics collects telemetry from devices, measuring startup performance, application reliability, and user experience. Reports highlight trends, identify problematic devices, and recommend optimization actions. Analytics enable administrators to focus on high-impact areas and enhance overall desktop efficiency.

Device Health Monitoring

Device health monitoring includes tracking updates, system errors, and application performance. Administrators can detect early signs of degradation, policy conflicts, or security issues. Proactive monitoring ensures devices remain operational and reduces downtime for end users.

Real-Time Alerts and Notifications

Intune provides real-time alerts for critical events such as non-compliant devices, failed updates, or security incidents. Administrators can configure notifications to specific teams or individuals, enabling rapid response. Real-time monitoring allows issues to be addressed before impacting business operations.

Reporting for Compliance and Performance

Reports in Intune and Endpoint Analytics provide detailed insights into compliance status, device health, and performance metrics. Reports help administrators demonstrate adherence to policies, optimize resource allocation, and make informed management decisions. Customizable dashboards allow tracking of specific KPIs relevant to organizational goals.

Security and Compliance Monitoring

Security Baselines and Best Practices

Security baselines provide predefined configurations for Microsoft 365 and Windows devices. Baselines include recommended settings for device protection, endpoint security, and policy enforcement. Applying baselines ensures consistency, reduces misconfigurations, and strengthens security across the organization.

Monitoring Compliance Policies

Compliance monitoring evaluates devices against predefined rules, such as encryption, antivirus status, OS version, and firewall configuration. Non-compliant devices can be flagged, blocked, or remediated automatically. Monitoring compliance ensures devices meet organizational and regulatory standards.

Conditional Access Monitoring

Conditional Access monitoring tracks policy enforcement for access control. Administrators can verify that only compliant devices and authorized users can access corporate resources. Monitoring includes evaluating risk signals, sign-in patterns, and device compliance status. Reports assist in fine-tuning policies for optimal security.

Threat Detection and Response Monitoring

Microsoft Defender and Intune integration enables monitoring for malware, suspicious activity, and security breaches. Administrators can investigate incidents, remediate threats, and generate reports. Monitoring threat activity provides visibility into organizational risk and ensures rapid mitigation of security incidents.

Data Protection Monitoring

Data Loss Prevention and encryption policies require monitoring to ensure effectiveness. Administrators can track attempts to access, copy, or transfer sensitive information. Monitoring data protection policies helps prevent breaches, ensures regulatory compliance, and maintains organizational trust.

Real-World Administration Scenarios

Remote Workforce Management

Managing devices for remote employees presents unique challenges. Administrators must ensure secure access, application availability, and consistent policy enforcement. Solutions include VPN, conditional access, cloud storage, and remote monitoring. Efficient management ensures productivity and security for a distributed workforce.

Multi-Platform Device Management

Modern environments include Windows, macOS, iOS, and Android devices. Intune provides a unified management approach across platforms. Administrators can deploy policies, configure apps, and enforce compliance consistently, regardless of device type. Multi-platform management enhances operational efficiency and security.

Co-Management Scenarios

Co-management integrates Configuration Manager and Intune for hybrid management. Workloads can be split between on-premises and cloud management based on organizational requirements. Co-management allows gradual migration to modern desktop management while leveraging existing investments in Configuration Manager.

Shared Device Management

Shared devices require policies for session management, kiosk configuration, and user profile cleanup. Administrators must ensure data integrity while supporting multiple users on the same device. Shared device management balances usability, security, and operational efficiency.

BYOD Management

Bring Your Own Device (BYOD) policies enforce security and compliance without fully controlling personal devices. Administrators can implement device registration, encryption, conditional access, and app restrictions. BYOD management enables flexibility for users while protecting corporate data and resources.

Disaster Recovery and Backup Scenarios

Planning for device recovery ensures business continuity in case of failure, loss, or corruption. Administrators can implement backup policies, BitLocker recovery, and device reset procedures. Testing recovery processes regularly ensures minimal downtime and reliable restoration of critical data.

Advanced Troubleshooting Scenarios

Remote Troubleshooting Techniques

Remote troubleshooting allows administrators to diagnose and resolve issues without being physically present. Tools include Intune remote actions, Event Viewer, logs, and diagnostic utilities. Remote troubleshooting improves response time and reduces operational costs.

Common Error Diagnosis

Administrators often encounter failed updates, application errors, policy conflicts, and enrollment issues. Systematic diagnosis involves analyzing logs, reproducing errors in test environments, and applying corrective measures. Structured troubleshooting ensures quick resolution with minimal impact.

Performance Optimization Troubleshooting

Troubleshooting performance issues includes identifying startup delays, resource bottlenecks, and application conflicts. Endpoint Analytics and Performance Monitor provide insights to guide optimization. Corrective actions include adjusting policies, uninstalling conflicting apps, and updating drivers.

Security Issue Resolution

Security-related issues such as malware infections, non-compliant devices, or unauthorized access require immediate resolution. Administrators investigate alerts, apply remediation actions, and update policies to prevent recurrence. Effective resolution maintains organizational security and compliance.

Reporting and Documentation of Troubleshooting

Documenting issues and resolutions provides a reference for future troubleshooting. Reports include root causes, applied solutions, and lessons learned. Proper documentation supports continuous improvement and knowledge sharing among IT teams.

Hands-On Labs for Advanced Administration

Application Management Labs

Labs focus on deploying, configuring, updating, and retiring applications in Intune. Learners practice creating deployment groups, configuring app policies, and monitoring installation success. Labs reinforce practical application management skills.

Monitoring and Analytics Labs

Learners perform device health monitoring, Endpoint Analytics reporting, and performance analysis. Labs simulate non-compliance, failed updates, and policy enforcement. Exercises teach proactive monitoring and corrective actions.

Security and Compliance Labs

Labs include configuring Defender policies, conditional access, DLP, and compliance monitoring. Learners practice threat detection, remediation, and generating compliance reports. Security exercises strengthen real-world risk mitigation skills.

Troubleshooting Labs

Troubleshooting labs present common and advanced device issues. Learners practice diagnosing failures, resolving errors, and applying optimization techniques. Exercises develop structured problem-solving skills for real enterprise environments.

Scenario-Based Projects

Scenario-based projects integrate deployment, security, compliance, performance, and troubleshooting. Learners manage devices in realistic environments, applying all learned concepts. Projects simulate enterprise workflows and prepare learners for practical challenges and the MD-101 exam.

Prepaway's MD-101: Managing Modern Desktops video training course for passing certification exams is the only solution which you need.