Question 740
An on-call engineer receives a high-temperature alert from a lab switch but overlooks a widespread customer outage. Which evidence should the network engineer inspect FIRST to isolate the problem or verify the prerequisite?
Explanation
Correct Answer
Inspect alert provenance, affected services, neighbor failures, threshold history and last known change. These observations distinguish the stated fault or prerequisite from an unrelated feature. A good operations dashboard links measurements to service impact; it cannot autonomously declare the root cause proven. The corresponding action is: Build an operational view correlating site reachability, interface error state, routing stability and user impact for prioritized response. Scenario: An on-call engineer receives a high-temperature alert from a lab switch but overlooks a widespread customer outage.
Incorrect Answers
Check enabled management services by VRF, ACLs, user roles, TLS/SSH settings, logging, NTP and out-of-band recovery. These checks can help with AOS-CX secure management access setup, but they are not the most discriminating first evidence here. Examine: Inspect alert provenance, affected services, neighbor failures, threshold history and last known change. Scenario: An on-call engineer receives a high-temperature alert from a lab switch but overlooks a widespread customer outage.
Inspect checkpoint inventory, startup/running diff, saved exports, backup location, device-specific recovery instructions and access permissions. These checks can help with Configuration checkpoint and rollback retention, but they are not the most discriminating first evidence here. Examine: Inspect alert provenance, affected services, neighbor failures, threshold history and last known change. Scenario: An on-call engineer receives a high-temperature alert from a lab switch but overlooks a widespread customer outage.
Inspect routing process events, neighbor restart counters, route-table changes, forwarding next hops and convergence timestamps. These checks can help with Routing adjacency and convergence telemetry interpretation, but they are not the most discriminating first evidence here. Examine: Inspect alert provenance, affected services, neighbor failures, threshold history and last known change. Scenario: An on-call engineer receives a high-temperature alert from a lab switch but overlooks a widespread customer outage.

