CompTIA 220-1201 Practice Test 68
Question 670
On a service ticket for Maplebank Ltd, the team observes: A consultant requests company email on a personal tablet with no whole-device management rights. The desired outcome is to apply supported corporate application controls with appropriate privacy scope. Any configuration change must be reversible and validated on a controlled test device. What should the technician recommend as the corrective approach?
- Use available app-level protection policies for corporate data instead of assuming whole-device ownership
- Install the authorized eSIM profile and select the correct plan for cellular data
- Select a compatible dock and power adapter with adequate charging wattage and video transport
- Configure both clients to use the approved corporate calendar and contacts service
Explanation
Correct Answer
A:
Use available app-level protection policies for corporate data instead of assuming whole-device ownership. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that a consultant requests company email on a personal tablet with no whole-device management rights. The support goal is to apply supported corporate application controls with appropriate privacy scope; this design action specifically addresses byod mobile application management without confusing a different subsystem.
Incorrect Answers
B:
Install the authorized eSIM profile and select the correct plan for cellular data. That action is appropriate for mobile esim carrier activation, normally when a company phone has cellular signal bars but cannot attach to its assigned business data plan. Here the observed facts require byod mobile application management instead.
C:
Select a compatible dock and power adapter with adequate charging wattage and video transport. This action is appropriate for docking station display and power capability, normally when a small-business employee connects two monitors and power to a laptop through a new USB-C dock. Here the observed facts require byod mobile application management instead.
D:
Configure both clients to use the approved corporate calendar and contacts service. That action is appropriate for mobile calendar and contact synchronization, normally when a user's phone receives mail but calendar edits never appear on the company laptop. Here the observed facts require byod mobile application management instead.
Question 671
During Horizon College's IT virtualization planning, the technician encounters this condition: A small business wants a hosted database platform but not responsibility for patching the underlying database server OS. The supporting record states that the provider offers managed databases, raw virtual machines and a complete customer-facing business app. The desired outcome is to select a service model based on who manages runtime infrastructure. Any configuration change must be reversible and validated on a controlled test device. Which diagnostic check best distinguishes the relevant fault?
- Identify where services run and whether there is functional integration between deployment models
- Inspect provider tenancy model, contractual isolation guarantees and application data boundaries
- Inspect monitoring metrics, scaling policies and resource quotas
- List provider and customer responsibilities for VM hosting, managed platform and finished application
Explanation
Correct Answer
D:
List provider and customer responsibilities for VM hosting, managed platform and finished application. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that the provider offers managed databases, raw virtual machines and a complete customer-facing business app. The support goal is to select a service model based on who manages runtime infrastructure; this diagnose action specifically addresses iaas versus paas versus saas ownership without confusing a different subsystem.
Incorrect Answers
A:
Identify where services run and whether there is functional integration between deployment models. That action is appropriate for public versus private versus hybrid cloud, normally when an enterprise must keep one legacy regulatory workload in its own datacenter while scaling an unrelated web front end in a public provider. Here the observed facts require iaas versus paas versus saas ownership instead.
B:
Inspect provider tenancy model, contractual isolation guarantees and application data boundaries. This action is appropriate for multitenancy versus dedicated cloud resources, normally when an organization uses a SaaS platform shared with several customer organizations. Here the observed facts require iaas versus paas versus saas ownership instead.
C:
Inspect monitoring metrics, scaling policies and resource quotas. That action is appropriate for cloud elasticity versus fixed provisioning, normally when an online storefront sees traffic triple for two hours and then fall back to normal. Here the observed facts require iaas versus paas versus saas ownership instead.
Question 672
During Beacon Group's workplace mobile support, the technician encounters this condition: An artist can tap with a passive stylus but cannot use pressure-sensitive annotation on a tablet. The desired outcome is to select the accessory matching digitizer features rather than the touch surface alone. User data and business service continuity must be preserved. Which controlled service test best evaluates the planned approach?
- Connect a known video-capable test host and compare it with the data-only port
- Connect a test laptop, both monitors and the approved dock power supply in a service area
- Pilot managed work apps with a consented BYOD phone and an unprotected personal app
- Test pressure sensitivity and palm rejection using a compatible pen in a drawing app
Explanation
Correct Answer
D:
Test pressure sensitivity and palm rejection using a compatible pen in a drawing app. It tests the proposed solution safely on an approved representative system. The relevant observation is that an artist can tap with a passive stylus but cannot use pressure-sensitive annotation on a tablet. The support goal is to select the accessory matching digitizer features rather than the touch surface alone; this pilot action specifically addresses active stylus digitizer compatibility without confusing a different subsystem.
Incorrect Answers
A:
Connect a known video-capable test host and compare it with the data-only port. This action is appropriate for usb-c connector versus supported protocol, normally when a user assumes every laptop USB-C port can send video to a USB-C monitor. Here the observed facts require active stylus digitizer compatibility instead.
B:
Connect a test laptop, both monitors and the approved dock power supply in a service area. This action is appropriate for docking station display and power capability, normally when a small-business employee connects two monitors and power to a laptop through a new USB-C dock. Here the observed facts require active stylus digitizer compatibility instead.
C:
Pilot managed work apps with a consented BYOD phone and an unprotected personal app. This action is appropriate for byod mobile application management, normally when staff use personally owned phones to read corporate mail but refuse full device enrollment. Here the observed facts require active stylus digitizer compatibility instead.
Question 673
During Aster Systems's cloud and desktop infrastructure review, the technician encounters this condition: A PC shows a hypervisor unavailable error until processor virtualization is enabled in UEFI. The desired outcome is to identify firmware virtualization prerequisites for a supported VM platform. Only approved service procedures and compatible replacement components may be used. Which verification result supports the intended technical outcome?
- Confirm the VM can be isolated and removed without reinstalling the laptop host
- Verify work executes on the hosted desktop and user policy is enforced centrally
- Verify the 64-bit guest starts normally without host instability
- Verify rollback works but also confirm independent recovery after simulated host loss
Explanation
Correct Answer
C:
Verify the 64-bit guest starts normally without host instability. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that a PC shows a hypervisor unavailable error until processor virtualization is enabled in UEFI. The support goal is to identify firmware virtualization prerequisites for a supported VM platform; this validate action specifically addresses virtualization cpu extensions without confusing a different subsystem.
Incorrect Answers
A:
Confirm the VM can be isolated and removed without reinstalling the laptop host. That action is appropriate for hosted type 2 virtualization for testing, normally when a help desk engineer needs an isolated test operating system on an existing laptop. Here the observed facts require virtualization cpu extensions instead.
B:
Verify work executes on the hosted desktop and user policy is enforced centrally. That action is appropriate for vdi versus local desktop processing, normally when a company wants centrally managed user desktops accessed from inexpensive endpoints. Here the observed facts require virtualization cpu extensions instead.
D:
Verify rollback works but also confirm independent recovery after simulated host loss. This action is appropriate for vm snapshot versus independent backup, normally when a developer calls a local VM snapshot a complete disaster recovery backup. Here the observed facts require virtualization cpu extensions instead.
Question 674
A support request at Stonebridge Research presents this problem: A replacement smartphone needs its enterprise eSIM transferred before mobile connectivity is available. The desired outcome is to provision the correct cellular subscriber identity before troubleshooting Wi-Fi. The technician must document observations separately from assumptions. Which verification result supports the intended technical outcome?
- Verify the new battery sits flat, charges normally, and the enclosure closes without pressure
- Verify the appointment and a test contact appear consistently on both devices
- Confirm controlled copy or save actions are restricted while private personal content remains unaffected
- Verify mobile data works with Wi-Fi off and voice features meet plan support
Explanation
Correct Answer
D:
Verify mobile data works with Wi-Fi off and voice features meet plan support. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that a replacement smartphone needs its enterprise eSIM transferred before mobile connectivity is available. The support goal is to provision the correct cellular subscriber identity before troubleshooting Wi-Fi; this validate action specifically addresses mobile esim carrier activation without confusing a different subsystem.
Incorrect Answers
A:
Verify the new battery sits flat, charges normally, and the enclosure closes without pressure. This action is appropriate for swollen laptop battery replacement, normally when a business laptop has a lifted trackpad and a visibly swollen internal lithium-ion battery. Here the observed facts require mobile esim carrier activation instead.
B:
Verify the appointment and a test contact appear consistently on both devices. That action is appropriate for mobile calendar and contact synchronization, normally when a user's phone receives mail but calendar edits never appear on the company laptop. Here the observed facts require mobile esim carrier activation instead.
C:
Confirm controlled copy or save actions are restricted while private personal content remains unaffected. That action is appropriate for byod mobile application management, normally when staff use personally owned phones to read corporate mail but refuse full device enrollment. Here the observed facts require mobile esim carrier activation instead.
Question 675
A support request at Crescent Operations presents this problem: A service desk receives a tablet whose back cover is separating beside the battery compartment. The desired outcome is to remove the battery hazard safely without puncturing the cells. User data and business service continuity must be preserved. What should support monitor to catch a recurrence of the same failure?
- Monitor repeat weak-signal reports associated with lid movement
- Track backup failures, replacement SSD health and encryption key escrow
- Track replacement-battery health and repeat swelling reports after the repair
- Monitor camera permission changes and physical privacy control damage
Explanation
Correct Answer
C:
Track replacement-battery health and repeat swelling reports after the repair. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that a service desk receives a tablet whose back cover is separating beside the battery compartment. The support goal is to remove the battery hazard safely without puncturing the cells; this monitor action specifically addresses swollen laptop battery replacement without confusing a different subsystem.
Incorrect Answers
A:
Monitor repeat weak-signal reports associated with lid movement. That action is appropriate for laptop wi-fi antenna reconnection, normally when after a laptop display assembly replacement, Bluetooth works but Wi-Fi signal is very weak. Here the observed facts require swollen laptop battery replacement instead.
B:
Track backup failures, replacement SSD health and encryption key escrow. That action is appropriate for laptop ssd replacement and encryption, normally when a laptop SSD is failing SMART health checks and holds company data protected with full-disk encryption. Here the observed facts require swollen laptop battery replacement instead.
D:
Monitor camera permission changes and physical privacy control damage. This action is appropriate for physical webcam privacy hardware, normally when a corporate laptop's camera indicator comes on during meetings even when the user thinks video is disabled. Here the observed facts require swollen laptop battery replacement instead.
Question 676
During Silverline Travel's desktop hardware service bench, the technician encounters this condition: A workstation used for scientific computation requires supported correction of single-bit RAM errors. The supporting record states that the consumer motherboard specifications do not support ECC operation even with an ECC DIMM installed. The desired outcome is to select ECC hardware only where CPU and board support its error reporting. Any configuration change must be reversible and validated on a controlled test device. Which diagnostic check best distinguishes the relevant fault?
- Inspect CPU, motherboard and firmware ECC capabilities, not RAM label alone
- Inspect platform memory specifications, module notch positions and current timing
- Inspect motherboard slot shape and part type against service requirements
- Check the device's Thunderbolt markings, controller support and cable type
Explanation
Correct Answer
A:
Inspect CPU, motherboard and firmware ECC capabilities, not RAM label alone. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that the consumer motherboard specifications do not support ECC operation even with an ECC DIMM installed. The support goal is to select ECC hardware only where CPU and board support its error reporting; this diagnose action specifically addresses ecc memory error correction compatibility without confusing a different subsystem.
Incorrect Answers
B:
Inspect platform memory specifications, module notch positions and current timing. That action is appropriate for ddr generation electrical compatibility, normally when a replacement RAM order has the correct capacity but the wrong DDR generation. Here the observed facts require ecc memory error correction compatibility instead.
C:
Inspect motherboard slot shape and part type against service requirements. That action is appropriate for sodimm versus dimm form factor, normally when a desktop repair requires replacement memory but the spare part comes from a notebook. Here the observed facts require ecc memory error correction compatibility instead.
D:
Check the device's Thunderbolt markings, controller support and cable type. This action is appropriate for usb-c versus thunderbolt port capability, normally when an external high-bandwidth storage enclosure only negotiates low speed on a laptop USB-C connector. Here the observed facts require ecc memory error correction compatibility instead.
Question 677
At Horizon College, a technician working in desktop hardware service bench identifies this issue: A support buyer mistakes 144 Hz for a count of display pixels when comparing two monitors. The supporting record states that the spec sheet lists 1920x1080 pixels and a 144 Hz refresh frequency as separate attributes. The desired outcome is to differentiate image pixel count from screen updates per second. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. Which configuration or repair action best addresses the stated requirement?
- Terminate both cable ends to the same approved T568A or T568B scheme for a straight-through lead
- Choose a resolution meeting workspace needs and refresh rate supported by the GPU and cable
- Service or recalibrate the compatible digitizer assembly after confirming driver and physical damage
- Select an IPS-class monitor meeting the required color gamut rather than choosing TN solely for speed
Explanation
Correct Answer
B:
Choose a resolution meeting workspace needs and refresh rate supported by the GPU and cable. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that the spec sheet lists 1920x1080 pixels and a 144 Hz refresh frequency as separate attributes. The support goal is to differentiate image pixel count from screen updates per second; this design action specifically addresses refresh rate versus screen resolution without confusing a different subsystem.
Incorrect Answers
A:
Terminate both cable ends to the same approved T568A or T568B scheme for a straight-through lead. This action is appropriate for t568a versus t568b rj45 terminations, normally when a newly crimped eight-wire Ethernet cable fails a wiremap test because one end follows T568A and the other T568B. Here the observed facts require refresh rate versus screen resolution instead.
C:
Service or recalibrate the compatible digitizer assembly after confirming driver and physical damage. This action is appropriate for digitizer input versus backlight inverter, normally when a convertible LCD image is visible but finger touches no longer register at a specific region. Here the observed facts require refresh rate versus screen resolution instead.
D:
Select an IPS-class monitor meeting the required color gamut rather than choosing TN solely for speed. This action is appropriate for ips versus tn versus oled displays, normally when a graphic designer prioritizes consistent viewing angles and color accuracy over lowest display price. Here the observed facts require refresh rate versus screen resolution instead.
Question 678
During Lakeside Analytics's desktop hardware service bench, the technician encounters this condition: A database server needs fast disk I/O and redundancy with four equal drives. The supporting record states that the platform supports RAID 10 but not arbitrary two-disk RAID 10 layouts. The desired outcome is to select combined striping and mirroring with the correct minimum disk count. Only approved service procedures and compatible replacement components may be used. What observation would verify successful service restoration?
- Verify one-drive failure tolerance and note that certain paired failures can still cause loss
- Verify the volume remains accessible in degraded mode and rebuilds after replacement
- Verify visible color variation meets the user's acceptance range with both displays calibrated
- Verify data remains readable in degraded mode and rebuild procedures are documented
Explanation
Correct Answer
A:
Verify one-drive failure tolerance and note that certain paired failures can still cause loss. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that the platform supports RAID 10 but not arbitrary two-disk RAID 10 layouts. The support goal is to select combined striping and mirroring with the correct minimum disk count; this validate action specifically addresses raid 10 mirrored striped array without confusing a different subsystem.
Incorrect Answers
B:
Verify the volume remains accessible in degraded mode and rebuilds after replacement. This action is appropriate for raid 1 mirror capacity and resilience, normally when a file server has two equal 2 TB disks and needs redundancy against one disk failure. Here the observed facts require raid 10 mirrored striped array instead.
C:
Verify visible color variation meets the user's acceptance range with both displays calibrated. This action is appropriate for ips versus tn versus oled displays, normally when a graphic designer prioritizes consistent viewing angles and color accuracy over lowest display price. Here the observed facts require raid 10 mirrored striped array instead.
D:
Verify data remains readable in degraded mode and rebuild procedures are documented. This action is appropriate for raid 5 versus raid 6 dual parity, normally when a four-disk production array must remain available during any two simultaneous drive failures. Here the observed facts require raid 10 mirrored striped array instead.
Question 679
During Granite Capital's laptop and mobile device repair, the technician encounters this condition: A small-business employee connects two monitors and power to a laptop through a new USB-C dock. The supporting record states that the dock provides insufficient USB-C Power Delivery and its display bandwidth supports only one monitor at the requested resolution. The desired outcome is to choose a dock meeting host charging and display requirements. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. Which safe pilot action gives the most relevant evidence?
- Connect a known video-capable test host and compare it with the data-only port
- Pair the headset to a test laptop using supported Bluetooth discovery with the old host out of range
- Test pressure sensitivity and palm rejection using a compatible pen in a drawing app
- Connect a test laptop, both monitors and the approved dock power supply in a service area
Explanation
Correct Answer
D:
Connect a test laptop, both monitors and the approved dock power supply in a service area. It tests the proposed solution safely on an approved representative system. The relevant observation is that the dock provides insufficient USB-C Power Delivery and its display bandwidth supports only one monitor at the requested resolution. The support goal is to choose a dock meeting host charging and display requirements; this pilot action specifically addresses docking station display and power capability without confusing a different subsystem.
Incorrect Answers
A:
Connect a known video-capable test host and compare it with the data-only port. That action is appropriate for usb-c connector versus supported protocol, normally when a user assumes every laptop USB-C port can send video to a USB-C monitor. Here the observed facts require docking station display and power capability instead.
B:
Pair the headset to a test laptop using supported Bluetooth discovery with the old host out of range. This action is appropriate for bluetooth headset pairing, normally when a wireless headset pairs with a tablet but does not appear on a new laptop's device discovery list. Here the observed facts require docking station display and power capability instead.
C:
Test pressure sensitivity and palm rejection using a compatible pen in a drawing app. That action is appropriate for active stylus digitizer compatibility, normally when a designer needs pen pressure and palm rejection on a convertible laptop. Here the observed facts require docking station display and power capability instead.
Question 680
A support request at Juniper Tech presents this problem: A new NVMe SSD is absent from firmware and the storage installer. The supporting record states that motherboard documentation shows one M.2 socket is SATA-only while the installed drive requires PCIe lanes. The desired outcome is to identify storage slot signaling incompatibility before declaring the SSD defective. User data and business service continuity must be preserved. What should the technician verify first to establish the problem?
- Inspect UEFI boot entries, disk detection and approved operating system bootloader
- Check cellular toggle, SIM or eSIM provisioning, airplane mode and signal state
- Identify the failed member, array level, replacement size and current backup state
- Check M.2 socket specifications, BIOS PCIe settings, lane sharing and drive keying
Explanation
Correct Answer
D:
Check M.2 socket specifications, BIOS PCIe settings, lane sharing and drive keying. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that motherboard documentation shows one M.2 socket is SATA-only while the installed drive requires PCIe lanes. The support goal is to identify storage slot signaling incompatibility before declaring the SSD defective; this diagnose action specifically addresses nvme ssd not detected after installation without confusing a different subsystem.
Incorrect Answers
A:
Inspect UEFI boot entries, disk detection and approved operating system bootloader. That action is appropriate for uefi boot order after a second drive, normally when a computer reports no bootable operating system after a new secondary drive was added. Here the observed facts require nvme ssd not detected after installation instead.
B:
Check cellular toggle, SIM or eSIM provisioning, airplane mode and signal state. This action is appropriate for mobile data failure due to disabled cellular, normally when a smartphone can browse over Wi-Fi but cannot connect to the internet when leaving the office. Here the observed facts require nvme ssd not detected after installation instead.
C:
Identify the failed member, array level, replacement size and current backup state. That action is appropriate for degraded raid after a failed member, normally when a mirrored NAS reports one disk failed while files remain available. Here the observed facts require nvme ssd not detected after installation instead.
