CompTIA 220-1201 Practice Test 67
Question 660
On a service ticket for Vertex Media, the team observes: A user assumes every laptop USB-C port can send video to a USB-C monitor. The supporting record states that the port supports USB data and charging but not DisplayPort Alternate Mode. The desired outcome is to differentiate connector shape from electrical and protocol capabilities. The customer requires a verified fix rather than a guess based on one symptom. Which controlled service test best evaluates the planned approach?
- Connect a known video-capable test host and compare it with the data-only port
- Connect a test laptop, both monitors and the approved dock power supply in a service area
- Pair the headset to a test laptop using supported Bluetooth discovery with the old host out of range
- Create one harmless test appointment and synchronize through the chosen enterprise account
Explanation
Correct Answer
A:
Connect a known video-capable test host and compare it with the data-only port. It tests the proposed solution safely on an approved representative system. The relevant observation is that the port supports USB data and charging but not DisplayPort Alternate Mode. The support goal is to differentiate connector shape from electrical and protocol capabilities; this pilot action specifically addresses usb-c connector versus supported protocol without confusing a different subsystem.
Incorrect Answers
B:
Connect a test laptop, both monitors and the approved dock power supply in a service area. This action is appropriate for docking station display and power capability, normally when a small-business employee connects two monitors and power to a laptop through a new USB-C dock. Here the observed facts require usb-c connector versus supported protocol instead.
C:
Pair the headset to a test laptop using supported Bluetooth discovery with the old host out of range. This action is appropriate for bluetooth headset pairing, normally when a wireless headset pairs with a tablet but does not appear on a new laptop's device discovery list. Here the observed facts require usb-c connector versus supported protocol instead.
D:
Create one harmless test appointment and synchronize through the chosen enterprise account. This action is appropriate for mobile calendar and contact synchronization, normally when a user's phone receives mail but calendar edits never appear on the company laptop. Here the observed facts require usb-c connector versus supported protocol instead.
Question 661
A support request at Stonebridge Research presents this problem: A seasonal ticket service needs temporary compute capacity only during sale windows. The desired outcome is to recognize elasticity as capacity adjustment to changing utilization. The customer requires a verified fix rather than a guess based on one symptom. Which verification result supports the intended technical outcome?
- Verify work executes on the hosted desktop and user policy is enforced centrally
- Verify instances increase under load and decrease after demand subsides
- Verify the stated legacy service stays private while the public component communicates only over approved paths
- Verify one tenant cannot view the other's data without assuming the physical servers are dedicated
Explanation
Correct Answer
B:
Verify instances increase under load and decrease after demand subsides. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that a seasonal ticket service needs temporary compute capacity only during sale windows. The support goal is to recognize elasticity as capacity adjustment to changing utilization; this validate action specifically addresses cloud elasticity versus fixed provisioning without confusing a different subsystem.
Incorrect Answers
A:
Verify work executes on the hosted desktop and user policy is enforced centrally. This action is appropriate for vdi versus local desktop processing, normally when a company wants centrally managed user desktops accessed from inexpensive endpoints. Here the observed facts require cloud elasticity versus fixed provisioning instead.
C:
Verify the stated legacy service stays private while the public component communicates only over approved paths. This action is appropriate for public versus private versus hybrid cloud, normally when an enterprise must keep one legacy regulatory workload in its own datacenter while scaling an unrelated web front end in a public provider. Here the observed facts require cloud elasticity versus fixed provisioning instead.
D:
Verify one tenant cannot view the other's data without assuming the physical servers are dedicated. This action is appropriate for multitenancy versus dedicated cloud resources, normally when an organization uses a SaaS platform shared with several customer organizations. Here the observed facts require cloud elasticity versus fixed provisioning instead.
Question 662
At Stonebridge Research, a technician working in workplace mobile support identifies this issue: A replacement smartphone needs its enterprise eSIM transferred before mobile connectivity is available. The desired outcome is to provision the correct cellular subscriber identity before troubleshooting Wi-Fi. The technician must document observations separately from assumptions. What should support monitor to catch a recurrence of the same failure?
- Track replacement-battery health and repeat swelling reports after the repair
- Monitor sync errors, account duplication and mobile data restrictions
- Monitor carrier provisioning failures and profiles unexpectedly disabled
- Review work-app policy compliance and data-leak exceptions, not personal browsing history
Explanation
Correct Answer
C:
Monitor carrier provisioning failures and profiles unexpectedly disabled. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that a replacement smartphone needs its enterprise eSIM transferred before mobile connectivity is available. The support goal is to provision the correct cellular subscriber identity before troubleshooting Wi-Fi; this monitor action specifically addresses mobile esim carrier activation without confusing a different subsystem.
Incorrect Answers
A:
Track replacement-battery health and repeat swelling reports after the repair. This action is appropriate for swollen laptop battery replacement, normally when a business laptop has a lifted trackpad and a visibly swollen internal lithium-ion battery. Here the observed facts require mobile esim carrier activation instead.
B:
Monitor sync errors, account duplication and mobile data restrictions. That action is appropriate for mobile calendar and contact synchronization, normally when a user's phone receives mail but calendar edits never appear on the company laptop. Here the observed facts require mobile esim carrier activation instead.
D:
Review work-app policy compliance and data-leak exceptions, not personal browsing history. That action is appropriate for byod mobile application management, normally when staff use personally owned phones to read corporate mail but refuse full device enrollment. Here the observed facts require mobile esim carrier activation instead.
Question 663
A support request at Stonebridge Research presents this problem: A desk patch cord shows different pinouts on opposite ends and the intended installation is not a crossover cable. The desired outcome is to apply consistent Ethernet copper pair termination standards. Only approved service procedures and compatible replacement components may be used. Which configuration or repair action best addresses the stated requirement?
- Use supported single-mode fiber and matched long-reach optics for the kilometer-scale link
- Choose a resolution meeting workspace needs and refresh rate supported by the GPU and cable
- Order a compatible SATA M.2 model or install into a supported NVMe PCIe slot
- Terminate both cable ends to the same approved T568A or T568B scheme for a straight-through lead
Explanation
Correct Answer
D:
Terminate both cable ends to the same approved T568A or T568B scheme for a straight-through lead. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that a desk patch cord shows different pinouts on opposite ends and the intended installation is not a crossover cable. The support goal is to apply consistent Ethernet copper pair termination standards; this design action specifically addresses t568a versus t568b rj45 terminations without confusing a different subsystem.
Incorrect Answers
A:
Use supported single-mode fiber and matched long-reach optics for the kilometer-scale link. That action is appropriate for single-mode versus multimode fiber, normally when a campus backbone spans several kilometers between buildings and requires high throughput. Here the observed facts require t568a versus t568b rj45 terminations instead.
B:
Choose a resolution meeting workspace needs and refresh rate supported by the GPU and cable. This action is appropriate for refresh rate versus screen resolution, normally when a support buyer mistakes 144 Hz for a count of display pixels when comparing two monitors. Here the observed facts require t568a versus t568b rj45 terminations instead.
C:
Order a compatible SATA M.2 model or install into a supported NVMe PCIe slot. That action is appropriate for nvme pcie versus sata storage interface, normally when a technician orders an M.2 SSD for a motherboard slot that supports only SATA signaling. Here the observed facts require t568a versus t568b rj45 terminations instead.
Question 664
On a service ticket for Falcon Transit, the team observes: A designer needs pen pressure and palm rejection on a convertible laptop. The supporting record states that the screen accepts touch but the proposed inexpensive capacitive stylus has no active digitizer protocol. The desired outcome is to select the accessory matching digitizer features rather than the touch surface alone. Only approved service procedures and compatible replacement components may be used. Which inspection most directly confirms the likely cause before changing components?
- Check the convertible's active pen standard and supported pressure or hover features
- Check the laptop service manual, slot type, DDR generation, supported capacity and speed
- Check device and cable specifications for DisplayPort Alternate Mode, Thunderbolt or USB4 video support
- Compare laptop USB-C video modes, dock Power Delivery wattage, and supported display count and resolution
Explanation
Correct Answer
A:
Check the convertible's active pen standard and supported pressure or hover features. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that the screen accepts touch but the proposed inexpensive capacitive stylus has no active digitizer protocol. The support goal is to select the accessory matching digitizer features rather than the touch surface alone; this diagnose action specifically addresses active stylus digitizer compatibility without confusing a different subsystem.
Incorrect Answers
B:
Check the laptop service manual, slot type, DDR generation, supported capacity and speed. This action is appropriate for laptop sodimm compatibility, normally when a field technician wants to add RAM to a serviceable laptop that currently uses DDR4 SODIMMs. Here the observed facts require active stylus digitizer compatibility instead.
C:
Check device and cable specifications for DisplayPort Alternate Mode, Thunderbolt or USB4 video support. That action is appropriate for usb-c connector versus supported protocol, normally when a user assumes every laptop USB-C port can send video to a USB-C monitor. Here the observed facts require active stylus digitizer compatibility instead.
D:
Compare laptop USB-C video modes, dock Power Delivery wattage, and supported display count and resolution. That action is appropriate for docking station display and power capability, normally when a small-business employee connects two monitors and power to a laptop through a new USB-C dock. Here the observed facts require active stylus digitizer compatibility instead.
Question 665
On a service ticket for Juniper Tech, the team observes: A video production studio needs much higher upstream bandwidth than its ageing DSL circuit provides. The desired outcome is to select an ISP connection type according to real throughput and availability. User data and business service continuity must be preserved. What observation would verify successful service restoration?
- Verify mapping succeeds for authorized users while unrelated users remain denied
- Verify improved wireless contention and connection reliability without assuming the wired tap measured radio noise
- Confirm each segment is classified by scope rather than the brand of equipment
- Verify upload and download meet agreed service performance targets
Explanation
Correct Answer
D:
Verify upload and download meet agreed service performance targets. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that a video production studio needs much higher upstream bandwidth than its ageing DSL circuit provides. The support goal is to select an ISP connection type according to real throughput and availability; this validate action specifically addresses fiber wan versus dsl last-mile capacity without confusing a different subsystem.
Incorrect Answers
A:
Verify mapping succeeds for authorized users while unrelated users remain denied. This action is appropriate for smb file sharing port versus rdp, normally when a user can ping a shared Windows file server but cannot map a network share. Here the observed facts require fiber wan versus dsl last-mile capacity instead.
B:
Verify improved wireless contention and connection reliability without assuming the wired tap measured radio noise. That action is appropriate for wi-fi analyzer versus network tap, normally when staff complain about busy wireless channels in a meeting room. Here the observed facts require fiber wan versus dsl last-mile capacity instead.
C:
Confirm each segment is classified by scope rather than the brand of equipment. That action is appropriate for pan versus lan versus wan scope, normally when a technician must classify a Bluetooth watch connection, office Ethernet and multi-site leased link. Here the observed facts require fiber wan versus dsl last-mile capacity instead.
Question 666
During Brookside Agency's small-office network service desk, the technician encounters this condition: A warehouse needs coverage through walls at modest data rates while a crowded office needs faster nearby links. The supporting record states that the access points support both 2.4 GHz and 5 GHz with different propagation and channel capacity. The desired outcome is to choose bands according to range and interference rather than assuming one is always superior. User data and business service continuity must be preserved. Which safe pilot action gives the most relevant evidence?
- Collect a short approved RF survey before and after changing the test AP channel
- Tap a test badge at the documented NFC distance and pair a test headset via Bluetooth
- Pilot client roaming and throughput measurements on both bands in the actual locations
- Pilot association with one certified 6 GHz client and one older 5 GHz-only client
Explanation
Correct Answer
C:
Pilot client roaming and throughput measurements on both bands in the actual locations. It tests the proposed solution safely on an approved representative system. The relevant observation is that the access points support both 2.4 GHz and 5 GHz with different propagation and channel capacity. The support goal is to choose bands according to range and interference rather than assuming one is always superior; this pilot action specifically addresses 2.4 ghz versus 5 ghz wi-fi trade-offs without confusing a different subsystem.
Incorrect Answers
A:
Collect a short approved RF survey before and after changing the test AP channel. This action is appropriate for wi-fi analyzer versus network tap, normally when staff complain about busy wireless channels in a meeting room. Here the observed facts require 2.4 ghz versus 5 ghz wi-fi trade-offs instead.
B:
Tap a test badge at the documented NFC distance and pair a test headset via Bluetooth. That action is appropriate for nfc short-range tap versus bluetooth pairing, normally when a checkout kiosk must read a contactless badge at a few centimeters, not stream audio across a room. Here the observed facts require 2.4 ghz versus 5 ghz wi-fi trade-offs instead.
D:
Pilot association with one certified 6 GHz client and one older 5 GHz-only client. That action is appropriate for 6 ghz wi-fi client compatibility, normally when a new 6 GHz SSID is invisible to several laptops even though 5 GHz works. Here the observed facts require 2.4 ghz versus 5 ghz wi-fi trade-offs instead.
Question 667
On a service ticket for Northland Labs, the team observes: A developer calls a local VM snapshot a complete disaster recovery backup. The supporting record states that both the VM and its snapshot live on the same single physical disk. The desired outcome is to differentiate state rollback checkpoints from separately stored recoverable backups. Only approved service procedures and compatible replacement components may be used. What should support monitor to catch a recurrence of the same failure?
- Monitor host hardware support and hypervisor security updates
- Monitor old snapshots and backup restore-test failures
- Monitor container image vulnerabilities and excessive runtime privileges
- Monitor VDI broker availability, logon time and display latency
Explanation
Correct Answer
B:
Monitor old snapshots and backup restore-test failures. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that both the VM and its snapshot live on the same single physical disk. The support goal is to differentiate state rollback checkpoints from separately stored recoverable backups; this monitor action specifically addresses vm snapshot versus independent backup without confusing a different subsystem.
Incorrect Answers
A:
Monitor host hardware support and hypervisor security updates. This action is appropriate for type 1 versus type 2 hypervisors, normally when an organization needs multiple production VMs on a dedicated virtualization host without a general-purpose desktop OS layer. Here the observed facts require vm snapshot versus independent backup instead.
C:
Monitor container image vulnerabilities and excessive runtime privileges. This action is appropriate for container isolation versus full virtual machine, normally when a team needs to package one web service and its dependencies but not another complete guest kernel. Here the observed facts require vm snapshot versus independent backup instead.
D:
Monitor VDI broker availability, logon time and display latency. This action is appropriate for vdi versus local desktop processing, normally when a company wants centrally managed user desktops accessed from inexpensive endpoints. Here the observed facts require vm snapshot versus independent backup instead.
Question 668
At Falcon Transit, a technician working in hardware and network incident triage identifies this issue: A shared printer is reachable on the network but user jobs accumulate in an offline queue. The supporting record states that the client print queue points to an obsolete IP address after the printer's DHCP lease changed. The desired outcome is to restore the print queue target without replacing the working printer. The technician must document observations separately from assumptions. Which post-repair signal best detects regression or repeat exposure?
- Monitor address reservations and print server port drift
- Monitor incompatible label rolls and printhead wear
- Monitor pickup count and repeated jam positions
- Monitor infrequent printing and repeated nozzle blockages
Explanation
Correct Answer
A:
Monitor address reservations and print server port drift. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that the client print queue points to an obsolete IP address after the printer's DHCP lease changed. The support goal is to restore the print queue target without replacing the working printer; this monitor action specifically addresses printer offline queue despite network availability without confusing a different subsystem.
Incorrect Answers
B:
Monitor incompatible label rolls and printhead wear. This action is appropriate for thermal printer paper orientation, normally when a shipping label printer feeds paper but produces completely blank labels. Here the observed facts require printer offline queue despite network availability instead.
C:
Monitor pickup count and repeated jam positions. This action is appropriate for laser printer repeated paper jams at pickup, normally when a laser printer jams on the first page when it tries to feed paper from tray 1. Here the observed facts require printer offline queue despite network availability instead.
D:
Monitor infrequent printing and repeated nozzle blockages. This action is appropriate for inkjet horizontal banding and nozzle obstruction, normally when an inkjet photo printer produces blank horizontal stripes in cyan images. Here the observed facts require printer offline queue despite network availability instead.
Question 669
During Riverlight Retail's cloud and desktop infrastructure review, the technician encounters this condition: A support organization needs standardized desktops delivered to call center terminals without local workstation images. The desired outcome is to choose Virtual Desktop Infrastructure rather than local OS installations. The technician must document observations separately from assumptions. Which planned change most directly resolves the documented issue?
- Deploy a supported VDI solution with centrally hosted desktop sessions
- Select a supported Type 1 bare-metal hypervisor for the production host requirement
- Enable the appropriate CPU virtualization feature in firmware under change control
- Use a container image for the application and a VM where a separate guest OS is necessary
Explanation
Correct Answer
A:
Deploy a supported VDI solution with centrally hosted desktop sessions. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that a support organization needs standardized desktops delivered to call center terminals without local workstation images. The support goal is to choose Virtual Desktop Infrastructure rather than local OS installations; this design action specifically addresses vdi versus local desktop processing without confusing a different subsystem.
Incorrect Answers
B:
Select a supported Type 1 bare-metal hypervisor for the production host requirement. This action is appropriate for type 1 versus type 2 hypervisors, normally when an organization needs multiple production VMs on a dedicated virtualization host without a general-purpose desktop OS layer. Here the observed facts require vdi versus local desktop processing instead.
C:
Enable the appropriate CPU virtualization feature in firmware under change control. That action is appropriate for virtualization cpu extensions, normally when a new virtual machine cannot start a 64-bit guest even though the host processor supports virtualization. Here the observed facts require vdi versus local desktop processing instead.
D:
Use a container image for the application and a VM where a separate guest OS is necessary. That action is appropriate for container isolation versus full virtual machine, normally when a team needs to package one web service and its dependencies but not another complete guest kernel. Here the observed facts require vdi versus local desktop processing instead.
Question 670
On a service ticket for Maplebank Ltd, the team observes: A consultant requests company email on a personal tablet with no whole-device management rights. The desired outcome is to apply supported corporate application controls with appropriate privacy scope. Any configuration change must be reversible and validated on a controlled test device. What should the technician recommend as the corrective approach?
- Use available app-level protection policies for corporate data instead of assuming whole-device ownership
- Install the authorized eSIM profile and select the correct plan for cellular data
- Select a compatible dock and power adapter with adequate charging wattage and video transport
- Configure both clients to use the approved corporate calendar and contacts service
Explanation
Correct Answer
A:
Use available app-level protection policies for corporate data instead of assuming whole-device ownership. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that a consultant requests company email on a personal tablet with no whole-device management rights. The support goal is to apply supported corporate application controls with appropriate privacy scope; this design action specifically addresses byod mobile application management without confusing a different subsystem.
Incorrect Answers
B:
Install the authorized eSIM profile and select the correct plan for cellular data. That action is appropriate for mobile esim carrier activation, normally when a company phone has cellular signal bars but cannot attach to its assigned business data plan. Here the observed facts require byod mobile application management instead.
C:
Select a compatible dock and power adapter with adequate charging wattage and video transport. This action is appropriate for docking station display and power capability, normally when a small-business employee connects two monitors and power to a laptop through a new USB-C dock. Here the observed facts require byod mobile application management instead.
D:
Configure both clients to use the approved corporate calendar and contacts service. That action is appropriate for mobile calendar and contact synchronization, normally when a user's phone receives mail but calendar edits never appear on the company laptop. Here the observed facts require byod mobile application management instead.
