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ITIL ITILSC-SOA Practice Test Questions and Answers, ITIL ITILSC-SOA Exam Dumps - PrepAway

All ITIL ITILSC-SOA certification exam dumps, study guide, training courses are Prepared by industry experts. PrepAway's ETE files povide the ITILSC-SOA ITIL Service Capability Service Offerings and Agreements practice test questions and answers & exam dumps, study guide and training courses help you study and pass hassle-free!

The ITIL ITILSC-SOA exam is a module that signifies practically applying SOA practices for the sake of ensuring the enabling of portfolio, service catalogue, service level, supplier, financial, and demand management. This test is in the stream of ITIL Service Capability and is composed of content for guiding specialists on best practices. The intention of SOA is to offer a helping hand to companies and individuals to get a profound awareness of the stages associated with the lifecycle concerning ITIL. They include service strategy, service transition, service design, service operation as well as CSI (Continual Service Improvement).

What Group Is ITILSC-SOA Designed for?

The ITILSC-SOA test is intended for those who desire to gain the ITIL Intermediate Service Offerings and Agreements (SOA) certificate. Thus, specialists like IT managers, availability managers, supplier relationship managers, capacity managers, IT finance managers, and service portfolio managers qualify to take it. Other target groups include:

  • Those wishing to delve into the SOA processes as well as to know how they may be utilized in improving IT service in addition to supporting quality in a given organization;
  • Those candidates with the ITIL Foundation certification in ITSM and have a desire of advancing to higher ITIL designations;
  • Applicants reaching for ITIL Expert certificate;
  • Individuals wishing to progress toward the ITIL Master certification within ITSM, where the prerequisite is the ITIL Expert.

Entry Criteria for ITILSC-SOA Test

If you are in need of training and testing for the ITILSC-SOA exam, the qualification is to first hold the certification that is called the ITIL Foundation. Also, those with the certificates below can qualify for the ITILSC-SOA:

  • Earlier ITIL V2 Foundation version as well as Foundation Bridge;
  • The ITIL Expert certification in ITSM, which was achieved through the bridging routes of Service Manager or even Practitioner.

More qualifications that candidates for such a test are to have include:

  • Demonstrating that they are familiar with the terminology associated with IT and are aware of the strong recommendation of SOA as a concept within one’s business surrounding;
  • Experience operating in the capacity of service management within a surrounding belonging to a service provider and being concerned with at least any one of the management processes in addition to activities below:
    • Management of service portfolio;
    • Demand management;
    • IT services financial management;
    • Supplier management;
    • Management of catalogue services;
    • Management of service levels;
    • Management of business relationships.

Still, for the ITILSC-SOA exam, there are more demands that you as a taker have to meet:

  • 30 hours or more of training, which does not include breaks and carried out with an approved training provider or an approved e-learning scheme;
  • Two to four years of experience working within ITSM is a strong recommendation;
  • Being a holder of the certificate for the ITIL Foundation or an appropriate earlier version as well as bridging qualifications;
  • 12 hours and more taking personal study through exploring the syllabus in addition to essential fields within the key guidance for ITIL Service Strategy as well as ITIL Service Design in readiness for the official test, and more particularly, Chapter 2 dealing with service management as a practice.

ITILSC-SOA Test Details

The ITILSC-SOA test will be including 8 MCQs, which are scenario-based and will be running for 1.5 hours. Those not using their mother tongue during exam-taking will have 2 hours to complete it. Getting 70% and more is the qualification needed to get the endorsement. For a better perspective of what is contained in the final exam, ensure to take the appropriate training course as it is compulsory and utilize reliable study guides, which will be covered next.

Study Guides for ITILSC-SOA Exam

This section covers two essential publications and study guides that will make you better off in grasping what the ITILSC-SOA test needs. Well, the publications offer important guidance regarding best practices, and before covering these materials, here are the test objectives that your preparation must emphasize:

  • Introduction to SOA;
  • Management of service portfolios;
  • Supplier management;
  • Management of service catalogues;
  • Managing of service levels;
  • Demand management;
  • IT services financial management;
  • Management of business relationship;
  • SAO roles & responsibilities;

Considerations for technology as well as implementation.

Now that you’re aware of the test domains, here are the core publications and a study guide developed to assist you in building up yourself in those key areas:

  • ITIL Service Strategy by AXELOS

    This official publication is a representation of the experience as well as knowledge combined from practitioners from all over the world. It avails a standard that stands for quality in IT services alongside the functions, processes, and capabilities that are required in supporting them. The content you will be coming across in the official validation is contained in this book.

  • ITIL Service Design by AXELOS

    This is another publication for the ITILSC-SOA exam that you have to look at and understand its content. In particular, it offers a description of the kind of approach that will ensure that whatever is introduced into environments, which are fully supported, are IT services that are relevant in meeting the current as well as tomorrow’s business needs of an organization. Also, note that the content of such material is a contribution of experienced practitioners from all over the globe.

  • Service Offerings & Agreements ITIL Handbook by itSMF UK

    This ITILSC-SOA exam official prep guide is for quick reference and is also a portable handbook that comes in handy when you have to source information as a practitioner. It covers the exam syllabus and helps you study well for the SOA module belonging to the ITIL Intermediate Capability.

  • Service Offerings & Agreements: Guide for ITIL Exam Candidates by Richard Griffiths

    The revision book is to avail the guidance of best practices within the SOA and prepare you for your ITILSC-SOA test. It is directed at exam-takers and those working in organizations, whose roles cover fields like the management of service portfolio, the management of service catalogue, demand management, financial management, and supplier management, among others.


The ITILSC-SOA exam is all about achieving high satisfaction levels among customers. When there is a deep comprehension of IT solutions, governing policies, processes, and the definition of a service strategy for IT, there will be an excellent delivery of services and achievement of business goals.

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