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ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements Training Course
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ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements Certification Video Training Course

The complete solution to prepare for for your exam with ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements certification video training course. The ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements certification video training course contains a complete set of videos that will provide you with thorough knowledge to understand the key concepts. Top notch prep including ITIL ITILSC-SOA exam dumps, study guide & practice test questions and answers.

86 Students Enrolled
246 Lectures
05:33:49 Hours

ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements Certification Video Training Course Exam Curriculum

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1

Course Introduction

1 Lectures
Time 00:01:31
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2

Chapter 01 - Course Introduction

13 Lectures
Time 00:09:23
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3

Chapter 02 - Service Offerings & Agreements

30 Lectures
Time 00:40:27
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4

Chapter 03 - SOA Processes

167 Lectures
Time 04:04:20
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5

Chapter 04 - Organizing, Technology & Implementation

35 Lectures
Time 00:38:08

Course Introduction

  • play 1. Course Introduction
    01:31

Chapter 01 - Course Introduction

  • play 1. Lesson: Course Organization
    00:32
  • play 2. Introduction
    00:22
  • play 3. Welcome to the Course!
    00:33
  • play 4. Why Are You Here?
    00:47
  • play 5. Using Bloom's Taxonomy
    01:10
  • play 6. What Do You Expect?
    00:37
  • play 7. Housekeeping Online
    01:03
  • play 8. Lesson: Course Conventions & Agenda
    00:08
  • play 9. Conventions Used
    00:54
  • play 10. Quizzes & Exercises
    00:44
  • play 11. ITIL Qualification Scheme
    00:47
  • play 12. ITIL Capability Exam
    01:23
  • play 13. Chapter 01 Review
    00:23

Chapter 02 - Service Offerings & Agreements

  • play 1. Introduction
    00:24
  • play 2. Lesson: Introduction to Service Offerings & Agreements
    00:47
  • play 3. Introduction
    01:27
  • play 4. Objective
    02:04
  • play 5. Scope
    00:51
  • play 6. Value to the Business
    01:08
  • play 7. Concepts
    01:39
  • play 8. Lesson: Service Offerings & Agreements Principles
    00:27
  • play 9. SOA Context
    03:23
  • play 10. Service Portfolio
    02:31
  • play 11. Service Pipeline
    01:40
  • play 12. Service Catalog
    01:55
  • play 13. SOA & Design Coordination Overview
    01:26
  • play 14. SD & SLM
    01:43
  • play 15. SOA & Value
    00:15
  • play 16. Value of a Service
    01:22
  • play 17. Creating Service Value
    00:55
  • play 18. Perception of Value
    01:45
  • play 19. Framing Service Value
    01:45
  • play 20. Supplier Management
    01:23
  • play 21. Lesson: Service Offerings & Agreements Context
    00:28
  • play 22. Relationships
    01:22
  • play 23. Information
    01:13
  • play 24. Metrics & Measures
    00:33
  • play 25. Challenges
    01:38
  • play 26. SOA Processes
    02:37
  • play 27. Lesson: Service Offerings & Agreements Summary
    00:12
  • play 28. SOA Summary
    01:43
  • play 29. Checkpoint
    00:10
  • play 30. Chapter 02 Review
    01:42

Chapter 03 - SOA Processes

  • play 1. Introduction
    00:20
  • play 2. Lesson: Service Portfolio Management
    00:27
  • play 3. Introduction
    01:02
  • play 4. Purpose, Goals & Objectives
    01:25
  • play 5. Scope
    01:21
  • play 6. Value to the Business
    00:34
  • play 7. Concepts
    02:50
  • play 8. Service Portfolio
    01:55
  • play 9. Service Portfolio & CMS
    01:40
  • play 10. Other Portfolios
    01:06
  • play 11. Designing the Service Portfolio
    02:22
  • play 12. Service Portfolio Methods
    00:16
  • play 13. SPM Initiation
    00:42
  • play 14. Define
    02:26
  • play 15. Option Space Tool
    02:30
  • play 16. Analyze
    00:57
  • play 17. Approve
    00:58
  • play 18. Charter
    01:03
  • play 19. Retiring Services
    01:09
  • play 20. Triggers, Inputs & Outputs
    01:15
  • play 21. Relationships
    02:13
  • play 22. Information
    01:04
  • play 23. Critical Success Factors
    02:45
  • play 24. Challenges & Risks
    02:37
  • play 25. Summary
    01:26
  • play 26. Lesson: Service Catalog Management
    00:32
  • play 27. Introduction
    01:28
  • play 28. Purpose, Goals & Objectives
    00:43
  • play 29. Scope
    00:56
  • play 30. Value to the Business
    01:07
  • play 31. Concepts
    02:14
  • play 32. Service Catalog Views
    02:33
  • play 33. Activities
    00:50
  • play 34. Agree & Document Service Definition
    01:19
  • play 35. Interace with Service Portfolio Management
    01:14
  • play 36. Produce & Maintain Service Catalog
    01:09
  • play 37. Interfacing
    00:53
  • play 38. Service Catalog Example
    01:39
  • play 39. Triggers, Inputs & Outputs
    01:08
  • play 40. Relationships
    01:36
  • play 41. Information
    01:14
  • play 42. Critical Success Factors
    01:38
  • play 43. Challenges & Risks
    03:18
  • play 44. Summary
    00:48
  • play 45. Lesson: Service Level Management
    00:27
  • play 46. Introduction
    01:22
  • play 47. Purpose, Goals & Objectives
    01:29
  • play 48. Scope
    01:48
  • play 49. Value to the Business
    01:02
  • play 50. Concepts
    01:48
  • play 51. Activities of Service Level Management
    00:56
  • play 52. Activities of Service Level Management Process
    03:35
  • play 53. SLA Frameworks
    01:42
  • play 54. SLRs & SLAs
    03:14
  • play 55. Improving Customer Satisfaction
    01:00
  • play 56. Managing Underpinning Agreements
    00:54
  • play 57. Service Reporting
    01:06
  • play 58. Service Improvement Plan (SIP)
    01:24
  • play 59. Service Reviews
    01:09
  • play 60. Managing & Revising SLAs & UCs
    00:39
  • play 61. Contacts & Relationships
    01:34
  • play 62. Feedback
    00:34
  • play 63. SLA Components
    01:20
  • play 64. OLA Components
    01:17
  • play 65. Triggers, Inputs & Outputs
    01:46
  • play 66. Service Level Management Relationships
    02:38
  • play 67. Information
    00:32
  • play 68. Critical Success Factors
    01:18
  • play 69. Challenges & Risks
    02:39
  • play 70. Service Level Management Summary
    01:18
  • play 71. Lesson: Demand Management
    00:30
  • play 72. Introduction
    01:06
  • play 73. Purpose, Goals & Objectives
    02:35
  • play 74. Scope
    02:02
  • play 75. Value to the Business
    02:20
  • play 76. Concepts
    01:07
  • play 77. Activity-Based Demand Management
    01:20
  • play 78. Business Activity-Patterns
    01:41
  • play 79. Patterns of Business Activity
    01:37
  • play 80. User Profile
    01:26
  • play 81. Matching UP to PBA
    02:44
  • play 82. Demand Modeling
    01:59
  • play 83. Managing Demand
    01:29
  • play 84. Service Packages
    02:27
  • play 85. Triggers, Inputs & Outputs
    01:44
  • play 86. Relationships
    02:00
  • play 87. Information
    01:26
  • play 88. Critical Success Factors
    02:46
  • play 89. Challenges & Risks
    01:48
  • play 90. Summary
    02:11
  • play 91. Lesson: Supplier Management
    00:44
  • play 92. Introduction
    00:48
  • play 93. Purpose, Goals & Objectives
    01:46
  • play 94. Scope
    01:12
  • play 95. Value to the Business
    01:17
  • play 96. Concepts
    01:23
  • play 97. Activities
    00:31
  • play 98. Evaluate New Suppliers & Contracts
    01:22
  • play 99. Supplier Evaluation
    01:14
  • play 100. Contract Evaluation
    01:19
  • play 101. Categorize Suppliers & Maintain SCMIS
    00:58
  • play 102. Supplier Categorization Matrix
    02:06
  • play 103. Establish New Suppliers & Contracts
    01:08
  • play 104. Manage Supplier & Contract Performance
    01:02
  • play 105. Renew/Terminate Contracts
    01:57
  • play 106. Triggers, Inputs & Outputs
    01:39
  • play 107. Relationships
    01:41
  • play 108. Information
    00:56
  • play 109. CSFs
    01:54
  • play 110. Challenges & Risks
    02:46
  • play 111. Supplier Management Summary
    00:59
  • play 112. Lesson: Financial Management
    00:25
  • play 113. Introduction
    00:49
  • play 114. Purpose, Goals & Objectives
    01:52
  • play 115. Scope
    01:01
  • play 116. Value to the Business
    00:51
  • play 117. Concepts
    03:42
  • play 118. Financial Management Activities Overview
    03:41
  • play 119. Process Activities
    00:50
  • play 120. Accounting
    01:59
  • play 121. Accounting Activities
    01:24
  • play 122. Cost Models
    01:20
  • play 123. Cost Centers & Cost Units
    01:07
  • play 124. Cost Types & Elements
    01:35
  • play 125. Cost Allocation
    02:28
  • play 126. Chart of Accounts
    00:44
  • play 127. Analysis & Reporting
    01:34
  • play 128. Action Plans
    01:10
  • play 129. Budgeting
    00:57
  • play 130. Budgeting Activities
    00:34
  • play 131. Charging Activity
    01:42
  • play 132. Charging Policies
    02:54
  • play 133. Chargeable Items
    00:50
  • play 134. Pricing
    02:12
  • play 135. Billing
    00:48
  • play 136. Financial Management Cycles
    00:49
  • play 137. Return on Investment
    01:51
  • play 138. Triggers, Inputs & Outputs
    01:50
  • play 139. Relationships
    01:14
  • play 140. Information
    01:06
  • play 141. Critical Success Factors
    01:55
  • play 142. Challenges & Risks
    02:51
  • play 143. Summary
    01:07
  • play 144. Lesson: Business Relationship Management
    00:39
  • play 145. Introduction
    00:52
  • play 146. Purpose Goals & Objectives
    02:08
  • play 147. Scope
    01:42
  • play 148. Business Value
    01:33
  • play 149. Policies, Principles & Concepts
    02:05
  • play 150. Process Initiation
    00:11
  • play 151. Customer
    00:32
  • play 152. Service Provider
    01:04
  • play 153. Triggers, Inputs & Outputs
    01:52
  • play 154. Relationships
    00:20
  • play 155. BRM the Lifecycle & Tools
    01:41
  • play 156. Service Strategy
    00:51
  • play 157. Service Design
    00:32
  • play 158. Service Transition
    00:42
  • play 159. Service Operation
    00:40
  • play 160. Continual Service Improvement
    00:46
  • play 161. Critical Success Factors
    02:31
  • play 162. Challenges & Risks
    02:40
  • play 163. Business Relationship Management Summary
    01:10
  • play 164. Lesson: SOA Processes Summary
    00:09
  • play 165. Service Operation Process Summary
    02:31
  • play 166. Checkpoint
    00:08
  • play 167. Chapter 03 Review
    01:49

Chapter 04 - Organizing, Technology & Implementation

  • play 1. Introduction
    00:37
  • play 2. Lesson: Organizing for SOA
    00:27
  • play 3. Who Does What to Whom?
    00:39
  • play 4. The RACI Model
    02:30
  • play 5. Functional Roles Analysis
    01:28
  • play 6. Activity Analysis
    01:50
  • play 7. Generic Roles & Responsibilities
    00:22
  • play 8. Service Owner
    00:53
  • play 9. Process Owner
    01:16
  • play 10. Process Manager
    00:52
  • play 11. Process Practitioner
    00:47
  • play 12. SOA Roles & Responsibilities
    00:20
  • play 13. Service Portfolio Management
    01:06
  • play 14. Service Catalog Management
    00:41
  • play 15. Service Level Management
    01:01
  • play 16. Demand Management
    00:53
  • play 17. Supplier Management
    01:13
  • play 18. Financial Management
    00:56
  • play 19. Business Relationship Management
    01:01
  • play 20. Lesson: SOA Technology & Implementation
    00:24
  • play 21. Technology & Implementation Considerations
    00:50
  • play 22. Service Design – Technology & Design
    01:08
  • play 23. Service Operation – Technology Considerations
    01:49
  • play 24. Technology Implementation
    00:22
  • play 25. Planning & Implementing Technology
    00:54
  • play 26. Designing Technology Architectures
    02:06
  • play 27. Implementation Considerations
    01:08
  • play 28. Implementation Challenges, CSFs & Risks
    01:08
  • play 29. Challenges
    03:02
  • play 30. Risks
    02:16
  • play 31. CSFs
    01:37
  • play 32. Lesson: Organizing, Technology & Implementation Summary
    00:15
  • play 33. Summary
    01:16
  • play 34. Checkpoint
    00:10
  • play 35. Chapter 04 Review
    00:54
examvideo-11

About ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements Certification Video Training Course

ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements certification video training course by prepaway along with practice test questions and answers, study guide and exam dumps provides the ultimate training package to help you pass.

Prepaway's ITILSC-SOA: ITIL Service Capability Service Offerings and Agreements video training course for passing certification exams is the only solution which you need.

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  • Premium File 14 Questions & Answers. Last update: Apr 21, 2024
  • Training Course 246 Lectures
 
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Free ITILSC-SOA Exam Questions & ITIL ITILSC-SOA Dumps
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Comments * The most recent comment are at the top

mavis
Botswana
Mar 31, 2024
Would like to inqure about ITIL -SOA exam dump , why does it have only 14 questions when the exam has 30 question?

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