Hot ITIL Certifications

All ITIL Exams

Exam Exam Name
ExamITIL Practitioner Exam NameITIL Practitioner
ExamITIL4 Managing Professional Transition Exam NameITIL4 Managing Professional Transition
ExamITILFND V4 Exam NameITIL 4 Foundation
ExamITILSC-OSA Exam NameITIL Service Capability Operational Support and Analysis
ExamITILSC-SOA Exam NameITIL Service Capability Service Offerings and Agreements

ITIL Certification Practice Test Questions, ITIL Certification Exam Dumps

Study & pass your next exam with confidence when you prepare with ETE files from PrepAway. ITIL certification exam dumps, study guide, training courses are all you need to pass fast. ITIL certification practice test questions and answers and exam dumps are the only reliable and turst worthy solution.

Commonly known as ITIL, the Information Technology Infrastructure Library is the pre-eminent framework for handling the delivery of IT solutions around the world. Companies ensure that their services are provided according to a collection of standardized, well-defined procedures. They integrate best practices and processes due to using the ITIL system, which results in a predictable quality of service for customers. ITIL's advantages include lower implementation costs, higher customer satisfaction with service delivery, and increased efficiency.

ITIL was introduced in 1989, and since then it has grown to become the most renowned product with thousands of certified practitioners all over the world. Currently, ITIL certifications are owned by AXELOS who manages the related training centers and exam institutes. These certificates help professionals to develop their skills and abilities in a variety of important business disciplines quickly, contributing to good results. This certification scheme offers a number of options that cover systematic design of the ITIL framework and are focused on numerous perspectives of IT and process improvement.

ITIL Certification Program

Previously, the ITIL v3 certification path had five stages, including Foundation, Practitioner, Intermediate, Expert, and Master. However, ITIL 4's newest version limits this to four stages that are the Foundation, Managing Professional, Strategic Leader, and Master. These certificates provide the guidance to resolve modern problems for service management and use the potentials of contemporary technologies in an environment of Cloud, Agile, and DevOps. Remember that by the end of 2021, ITIL v3 preparation and exams will be withdrawn.

Popular ITIL Certifications and Exams

  • ITIL Foundation

    The TIL Foundation v3 certification outlines the basics of ITIL and is where most beginners initiate the journey in this field to get qualified. There are no specific prerequisites for taking the corresponding exam, and anyone with expertise in the subject matter can sit for it. The test consists of 40 multiple-choice questions that must be done in 60 minutes with a score of 65% or 26 correct answers. In addition, note that it’s a closed book exam.

  • ITIL Practitioner

    After the completion of the ITIL Foundation v3, the next step to gaining proficiency is earning the ITIL Practitioner certificate. This one is focused on one’s understanding of ITIL procedures and how they are applied in the real world. The exam has an open-book format, and candidates are allowed to use the ITIL practitioner guidance published by AXELOS. The applicants will be presented with 40 multiple choice questions. The required score is 70% (28 answers correct from 40), and the time limit given to complete all the tasks is 135 minutes.

  • ITIL 4 Foundation

    The very first step for those choosing the ITIL v4 path is acquiring the ITIL 4 Foundation certification. It covers the fundamentals and basic specifications of service administration and is the key to using the ITIL system for the management of IT services. The required exam consists of 40 multiple-choice questions that must be answered within 60 minutes. The candidates need to get a score of 65% plus (at least 26 answers should be correct) to get through. When it comes to the format, the test is closed-book.

Resources to Prepare for the Exams

When preparing for ITIL certification exams, don’t hesitate to refer to official training or use relevant books. A correct combination of study materials and the right attitude will allow every candidate to comfortably pass their tests. Here are some of Amazon's top-rated books that one can choose from:

  • The Pocket Guide for ITIL 4 by Van Haren. In case you don’t have enough spare time for studies or find it uncomfortable to bear huge books so as to have a chance to learn the exam objectives in transport or during breaks, this book will help you a lot. First, it will guide you through all the concepts covered in the ITIL 4 Foundation test. The candidates can easily master the principles of service management, as well as its dimensions, value system, core ITIL practices, and will also understand how to handle tasks effectively with focus on customer needs and utilizing Agile system. Moreover, the book ideally fits the pocket, so it can be used anywhere and anytime.
  • Prep Questions, Answers, and Explanation for ITIL Foundation by Christopher Scordo. This book includes 700+ questions of the ITIL Foundation exam along with their correct answers and comprehensive explanations. Taking practice tests is one of the most important phases of exam preparation, and this material provides applicants with an opportunity to get ready for any question in the real ITIL Foundation. Working with this book, remember to delve into details presented in the solutions for questions so as to understand all the key concepts and principles covered as well as grasp the logic and system of ITIL.
  • Beginners Guide: ITIL by ClydeBank Technology. This book is a great choice for those who are new to the ITIL framework. It elaborates on the topics of ITIL life cycle phases and real-life applications. Note that this material was previously reviewed as well as licensed by AXELOS, so the information provided in it is verified. Speaking in detail about the content of the book, it starts with familiarizing the candidates with the history of ITIL, the ways of how it can enhance the work of managers as well as customers, what are the ITIL processes and sub-processes, the phases of life cycle, and KPIs. What is also extremely beneficial, this material contains the examples of common mistakes that ITIL newbies make and how to avoid or resolve them.

Career Benefits for ITIL Certified Professionals

IT practitioners with ITIL certifications have often been respected by major companies who have implemented ITIL as an internal IT standard. For project managers, who handle the IT operations every day, such a certificate can also be important. There are various positions that require the knowledge of the integration into the lifecycle of the ITIL operation. For instance, the accreditation holder can apply for the job roles such as IT support technician, operations center technician, software tester, chief information officer, cloud operations engineer, etc.


ITIL enables companies to plan for their IT potentials by leveraging their people and resources. Therefore, the best step in one’s IT career is to become ITIL certified. Register now for the ITIL certification exams, prepare with credible resources, and gain a worldwide accepted verification of your competence.

Latest ITIL certification exam dumps, practice test questions and answers are uploaded by real users, however study guide and training courses are prepared by our trainers. So when you use these reosurces you get the full access to ITIL certification exam dumps & practice test questions and answers, study guide and training courses.

Comments * The most recent comment are at the top

Rajiv Doda
New Zealand
May 11, 2024
Hello All,
I just had ITIL 4 Foundation exam and passed. Surprise for me, almost all the questions came out from these dumps. Unbelievable, word to word 40 questions come with straight line. A Big "Thank you" and "Appreciation" for providing help to your clients and customers. I am ITIL certified now! :)
Bravo once again Prepaway!
Apr 30, 2024
@Deng Alfred, wow, my congratulations! I’m wondering how long you’ve been studying for the last exam..By now it almost took me a month of studying but anyway, I feel unprepared and uneasy..
Deng Alfred
Apr 26, 2024
I had just received my ITIL Foundation Certificate with 87.50%, I did use these ITIL practice tests, they are really helpful!! Thanks!!

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