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Isaca CISA Practice Test 37

Question 360

An IS auditor is preparing recommendations after reviewing this situation: A shared IT helpdesk closes incidents quickly by marking unresolved requests as user error. Which recommendation would BEST address the identified weakness?

  1. Recommend a jurisdiction-specific obligation register and tested control mapping for the service.
  2. Recommend causal improvement actions and independent validation of high-risk releases.
  3. Recommend contractual service, notification, assurance and exit requirements before acceptance.
  4. Recommend closure quality controls and independent customer outcome metrics.

Explanation

Correct Answer

D:

Recommend closure quality controls and independent customer outcome metrics. The relevant control principle is: Quality measures can be gamed if closure accuracy and user outcomes are not assessed. A meaningful follow-up should establish: Reopened incident and false-closure rates are tracked and reduced.

Incorrect Answers

A:

Recommend a jurisdiction-specific obligation register and tested control mapping for the service. This would be relevant to a different issue such as: A multinational cloud project assumes a control compliant in one country automatically satisfies every jurisdiction in which data is processed. In the present case, the most directly relevant recommendation is: Recommend closure quality controls and independent customer outcome metrics. The governing distinction is: Quality measures can be gamed if closure accuracy and user outcomes are not assessed.

B:

Recommend causal improvement actions and independent validation of high-risk releases. This would be relevant to a different issue such as: A software delivery group claims quality because unit tests pass, but repeated severe production incidents persist. In the present case, the most directly relevant recommendation is: Recommend closure quality controls and independent customer outcome metrics. The governing distinction is: Quality measures can be gamed if closure accuracy and user outcomes are not assessed.

C:

Recommend contractual service, notification, assurance and exit requirements before acceptance. This would be relevant to a different issue such as: A SaaS provider promises 99.9% uptime in a brochure but the signed agreement contains no measurable recovery commitment. In the present case, the most directly relevant recommendation is: Recommend closure quality controls and independent customer outcome metrics. The governing distinction is: Quality measures can be gamed if closure accuracy and user outcomes are not assessed.

Question 361

An IS auditor is preparing recommendations after reviewing this situation: A new enterprise resource planning program frequently expands requirements without cost, risk or schedule review. Which recommendation would BEST address the identified weakness?

  1. Recommend integrated change control with documented scope and acceptance decisions.
  2. Recommend a cross-party program dashboard with escalated critical-path delays.
  3. Recommend business-led end-to-end acceptance and mandatory issue closure or risk approval.
  4. Recommend risk-based release gates and accountable authorization in the pipeline.

Explanation

Correct Answer

A:

Recommend integrated change control with documented scope and acceptance decisions. The relevant control principle is: Project change governance should assess baseline implications before approving scope changes. A meaningful follow-up should establish: Approved changes reconcile to updated delivery plans and traceable decisions.

Incorrect Answers

B:

Recommend a cross-party program dashboard with escalated critical-path delays. This would be relevant to a different issue such as: A program steering committee receives status reports from one vendor but has no visibility into independent testing delays. In the present case, the most directly relevant recommendation is: Recommend integrated change control with documented scope and acceptance decisions. The governing distinction is: Project change governance should assess baseline implications before approving scope changes.

C:

Recommend business-led end-to-end acceptance and mandatory issue closure or risk approval. This would be relevant to a different issue such as: A payroll release passes developer unit tests but has never completed end-to-end statutory deduction testing. In the present case, the most directly relevant recommendation is: Recommend integrated change control with documented scope and acceptance decisions. The governing distinction is: Project change governance should assess baseline implications before approving scope changes.

D:

Recommend risk-based release gates and accountable authorization in the pipeline. This would be relevant to a different issue such as: A DevOps team deploys from automated pipelines with no independent approval for sensitive production promotions. In the present case, the most directly relevant recommendation is: Recommend integrated change control with documented scope and acceptance decisions. The governing distinction is: Project change governance should assess baseline implications before approving scope changes.

Question 362

Before reaching an audit conclusion, consider: A network router is upgraded without identifying the legacy protocol needed by an older warehouse controller. Which evidence should the auditor review FIRST to evaluate this risk?

  1. Compare discovery scans, inventory records, host ownership and vendor support status.
  2. Map live transactions through compute, middleware, database, network and shared dependencies.
  3. Reconcile asset tags, chain-of-custody receipts, data classification and destruction records.
  4. Inspect route tables, protocol dependencies, vendor support and test evidence.

Explanation

Correct Answer

D:

Inspect route tables, protocol dependencies, vendor support and test evidence. The governing principle is: Infrastructure component changes require compatibility and interface impact assessment.

Incorrect Answers

A:

Compare discovery scans, inventory records, host ownership and vendor support status. This would be relevant to a different issue such as: An IT inventory lists hundreds of production servers without owners or support end dates. In the present case, the most directly relevant audit step is: Inspect route tables, protocol dependencies, vendor support and test evidence. The governing distinction is: Infrastructure component changes require compatibility and interface impact assessment.

B:

Map live transactions through compute, middleware, database, network and shared dependencies. This would be relevant to a different issue such as: A payment service uses a load balancer, two application servers and one database but its diagram lists only the web servers as critical. In the present case, the most directly relevant audit step is: Inspect route tables, protocol dependencies, vendor support and test evidence. The governing distinction is: Infrastructure component changes require compatibility and interface impact assessment.

C:

Reconcile asset tags, chain-of-custody receipts, data classification and destruction records. This would be relevant to a different issue such as: A retail chain replaces laptops but leaves decommissioned drives untracked with a disposal contractor. In the present case, the most directly relevant audit step is: Inspect route tables, protocol dependencies, vendor support and test evidence. The governing distinction is: Infrastructure component changes require compatibility and interface impact assessment.

Question 363

An IS auditor is preparing recommendations after reviewing this situation: A mobile-banking project reaches launch without an accountable sponsor for unresolved regulatory requirements. Which recommendation would BEST address the identified weakness?

  1. Recommend sponsor ownership and documented decision gates for regulatory and security issues.
  2. Recommend controlled cutover sequencing, idempotency and monitoring for duplicate events.
  3. Recommend risk-based release gates and accountable authorization in the pipeline.
  4. Recommend a cross-party program dashboard with escalated critical-path delays.

Explanation

Correct Answer

A:

Recommend sponsor ownership and documented decision gates for regulatory and security issues. The relevant control principle is: Project governance requires clear business ownership and formal acceptance of material risk. A meaningful follow-up should establish: Launch authorization shows accountable acceptance of all material residual issues.

Incorrect Answers

B:

Recommend controlled cutover sequencing, idempotency and monitoring for duplicate events. This would be relevant to a different issue such as: An ERP cutover leaves the old interface running and duplicates orders in both systems. In the present case, the most directly relevant recommendation is: Recommend sponsor ownership and documented decision gates for regulatory and security issues. The governing distinction is: Project governance requires clear business ownership and formal acceptance of material risk.

C:

Recommend risk-based release gates and accountable authorization in the pipeline. This would be relevant to a different issue such as: A DevOps team deploys from automated pipelines with no independent approval for sensitive production promotions. In the present case, the most directly relevant recommendation is: Recommend sponsor ownership and documented decision gates for regulatory and security issues. The governing distinction is: Project governance requires clear business ownership and formal acceptance of material risk.

D:

Recommend a cross-party program dashboard with escalated critical-path delays. This would be relevant to a different issue such as: A program steering committee receives status reports from one vendor but has no visibility into independent testing delays. In the present case, the most directly relevant recommendation is: Recommend sponsor ownership and documented decision gates for regulatory and security issues. The governing distinction is: Project governance requires clear business ownership and formal acceptance of material risk.

Question 364

Management reports that this issue has been corrected: An IT inventory lists hundreds of production servers without owners or support end dates. Which result would provide the STRONGEST assurance that the issue is corrected?

  1. A site-loss simulation processes representative payments through the recovery location.
  2. Each retired device reconciles to approved erasure or destruction evidence and authorized release.
  3. Unowned and unsupported assets are identified and assigned timely disposition.
  4. Full valid descriptions survive transfer and oversized payloads generate tracked exceptions.

Explanation

Correct Answer

C:

Unowned and unsupported assets are identified and assigned timely disposition. It addresses it asset management. Underlying audit concern: Effective inventory management supports accountable maintenance, security and lifecycle decisions.

Incorrect Answers

A:

A site-loss simulation processes representative payments through the recovery location. This would be relevant to a different issue such as: A recovery site has servers but no validated link to the payment network after a facility loss. In the present case, the most directly relevant verification is: Unowned and unsupported assets are identified and assigned timely disposition. The governing distinction is: Effective inventory management supports accountable maintenance, security and lifecycle decisions.

B:

Each retired device reconciles to approved erasure or destruction evidence and authorized release. This would be relevant to a different issue such as: A retail chain replaces laptops but leaves decommissioned drives untracked with a disposal contractor. In the present case, the most directly relevant verification is: Unowned and unsupported assets are identified and assigned timely disposition. The governing distinction is: Effective inventory management supports accountable maintenance, security and lifecycle decisions.

D:

Full valid descriptions survive transfer and oversized payloads generate tracked exceptions. This would be relevant to a different issue such as: An inventory API responds successfully while silently truncating long product descriptions during integration. In the present case, the most directly relevant verification is: Unowned and unsupported assets are identified and assigned timely disposition. The governing distinction is: Effective inventory management supports accountable maintenance, security and lifecycle decisions.

Question 365

Management reports that this issue has been corrected: A production release changes database permissions manually after the reviewed deployment package was approved. Which result would provide the STRONGEST assurance that the issue is corrected?

  1. The steering committee sees verified readiness, risk and dependency status before decisions.
  2. The project closure record includes validated benefits, outstanding risks and lessons implemented.
  3. Production permissions match reviewed baselines and exceptions have documented approval.
  4. The patch is traceable, interfaces pass smoke tests and rollback can be executed safely.

Explanation

Correct Answer

C:

Production permissions match reviewed baselines and exceptions have documented approval. It addresses implementation configuration and release management. Underlying audit concern: Configuration changes must remain controlled, traceable and aligned with approved baselines.

Incorrect Answers

A:

The steering committee sees verified readiness, risk and dependency status before decisions. This would be relevant to a different issue such as: A program steering committee receives status reports from one vendor but has no visibility into independent testing delays. In the present case, the most directly relevant verification is: Production permissions match reviewed baselines and exceptions have documented approval. The governing distinction is: Configuration changes must remain controlled, traceable and aligned with approved baselines.

B:

The project closure record includes validated benefits, outstanding risks and lessons implemented. This would be relevant to a different issue such as: A completed software project is archived without documenting incidents and change causes from the first operating month. In the present case, the most directly relevant verification is: Production permissions match reviewed baselines and exceptions have documented approval. The governing distinction is: Configuration changes must remain controlled, traceable and aligned with approved baselines.

D:

The patch is traceable, interfaces pass smoke tests and rollback can be executed safely. This would be relevant to a different issue such as: An emergency patch goes live without a rollback plan or verification of required interfaces. In the present case, the most directly relevant verification is: Production permissions match reviewed baselines and exceptions have documented approval. The governing distinction is: Configuration changes must remain controlled, traceable and aligned with approved baselines.

Question 366

Before reaching an audit conclusion, consider: Database transaction logs fill the only disk volume and cause a payment service outage. Which evidence should the auditor review FIRST to evaluate this risk?

  1. Inspect job exit codes, dependency configuration, completion records and reconciliation totals.
  2. Compare schema revisions, approvals, query plans and affected reconciliation reports.
  3. Trace event timestamps, source authority, synchronization paths and mismatched records.
  4. Inspect log growth, alert thresholds, backups and space utilization trends.

Explanation

Correct Answer

D:

Inspect log growth, alert thresholds, backups and space utilization trends. The governing principle is: Database operations require monitored storage, retention and recovery capacity.

Incorrect Answers

A:

Inspect job exit codes, dependency configuration, completion records and reconciliation totals. This would be relevant to a different issue such as: A nightly settlement batch fails halfway but the scheduler marks the entire chain successful. In the present case, the most directly relevant audit step is: Inspect log growth, alert thresholds, backups and space utilization trends. The governing distinction is: Database operations require monitored storage, retention and recovery capacity.

B:

Compare schema revisions, approvals, query plans and affected reconciliation reports. This would be relevant to a different issue such as: A DBA changes production schema directly, causing an analytics extract to return wrong totals. In the present case, the most directly relevant audit step is: Inspect log growth, alert thresholds, backups and space utilization trends. The governing distinction is: Database operations require monitored storage, retention and recovery capacity.

C:

Trace event timestamps, source authority, synchronization paths and mismatched records. This would be relevant to a different issue such as: Two systems independently update the same customer address, producing unpredictable last-write results. In the present case, the most directly relevant audit step is: Inspect log growth, alert thresholds, backups and space utilization trends. The governing distinction is: Database operations require monitored storage, retention and recovery capacity.

Question 367

Before reaching an audit conclusion, consider: Auditors receive conflicting statements from administrators about whether an encryption setting was enabled during the test period. Which evidence should the auditor review FIRST to evaluate this risk?

  1. Review time-stamped configuration history, effective encryption status and relevant system logs.
  2. Inspect account-change workflow, approver segregation and exception follow-up records.
  3. Compare evidence, management comments and the proposed report changes with reporting standards.
  4. Inspect extraction provenance, timestamps, privileges used and original system records.

Explanation

Correct Answer

A:

Review time-stamped configuration history, effective encryption status and relevant system logs. The governing principle is: Inquiry alone is weaker than independently corroborated technical evidence.

Incorrect Answers

B:

Inspect account-change workflow, approver segregation and exception follow-up records. This would be relevant to a different issue such as: A payroll system uses post-payment anomaly reports but has no approval requirement for changing bank accounts. In the present case, the most directly relevant audit step is: Review time-stamped configuration history, effective encryption status and relevant system logs. The governing distinction is: Inquiry alone is weaker than independently corroborated technical evidence.

C:

Compare evidence, management comments and the proposed report changes with reporting standards. This would be relevant to a different issue such as: A chief information officer asks the audit lead to remove a supported high-risk finding before it reaches the audit committee. In the present case, the most directly relevant audit step is: Review time-stamped configuration history, effective encryption status and relevant system logs. The governing distinction is: Inquiry alone is weaker than independently corroborated technical evidence.

D:

Inspect extraction provenance, timestamps, privileges used and original system records. This would be relevant to a different issue such as: A system owner provides a screenshot of an access list without a timestamp or source-system identification. In the present case, the most directly relevant audit step is: Review time-stamped configuration history, effective encryption status and relevant system logs. The governing distinction is: Inquiry alone is weaker than independently corroborated technical evidence.

Question 368

An IS auditor evaluates this situation: Two data centers have separate buildings but share one telecom carrier and underground duct. Which audit principle MOST directly applies to this situation?

  1. Disaster recovery design must cover external connectivity and noncompute dependencies.
  2. Resilience planning must include external and supporting infrastructure dependencies.
  3. Operational resilience requires evaluation of common-mode dependencies.
  4. Effective inventory management supports accountable maintenance, security and lifecycle decisions.

Explanation

Correct Answer

C:

Operational resilience requires evaluation of common-mode dependencies. The corresponding audit procedure is: Map physical carrier routes, provider concentration and failure history.

Incorrect Answers

A:

Disaster recovery design must cover external connectivity and noncompute dependencies. This would be relevant to a different issue such as: A recovery site has servers but no validated link to the payment network after a facility loss. In the present case, the most directly relevant principle is: Operational resilience requires evaluation of common-mode dependencies. The governing distinction is: Operational resilience requires evaluation of common-mode dependencies.

B:

Resilience planning must include external and supporting infrastructure dependencies. This would be relevant to a different issue such as: A supplier dependency map omits a critical cloud DNS service used by every customer-facing application. In the present case, the most directly relevant principle is: Operational resilience requires evaluation of common-mode dependencies. The governing distinction is: Operational resilience requires evaluation of common-mode dependencies.

D:

Effective inventory management supports accountable maintenance, security and lifecycle decisions. This would be relevant to a different issue such as: An IT inventory lists hundreds of production servers without owners or support end dates. In the present case, the most directly relevant principle is: Operational resilience requires evaluation of common-mode dependencies. The governing distinction is: Operational resilience requires evaluation of common-mode dependencies.

Question 369

Before reaching an audit conclusion, consider: A company continues paying software maintenance for applications deleted during a consolidation. Which evidence should the auditor review FIRST to evaluate this risk?

  1. Compare procurement records, license contracts, application scans and disposal approvals.
  2. Reconcile asset tags, chain-of-custody receipts, data classification and destruction records.
  3. Inspect intertier dependencies, RTO/RPO, test scripts and business sign-off criteria.
  4. Inspect ticket retention configuration, attachment lifecycle and regulatory obligations.

Explanation

Correct Answer

A:

Compare procurement records, license contracts, application scans and disposal approvals. The governing principle is: Software asset records must reconcile acquisitions, deployment, retirement and entitlements.

Incorrect Answers

B:

Reconcile asset tags, chain-of-custody receipts, data classification and destruction records. This would be relevant to a different issue such as: A retail chain replaces laptops but leaves decommissioned drives untracked with a disposal contractor. In the present case, the most directly relevant audit step is: Compare procurement records, license contracts, application scans and disposal approvals. The governing distinction is: Software asset records must reconcile acquisitions, deployment, retirement and entitlements.

C:

Inspect intertier dependencies, RTO/RPO, test scripts and business sign-off criteria. This would be relevant to a different issue such as: A disaster recovery runbook lists server boot order but omits database integrity and application acceptance tests. In the present case, the most directly relevant audit step is: Compare procurement records, license contracts, application scans and disposal approvals. The governing distinction is: Software asset records must reconcile acquisitions, deployment, retirement and entitlements.

D:

Inspect ticket retention configuration, attachment lifecycle and regulatory obligations. This would be relevant to a different issue such as: A service desk deletes incident attachments when tickets are closed, preventing later regulatory review. In the present case, the most directly relevant audit step is: Compare procurement records, license contracts, application scans and disposal approvals. The governing distinction is: Software asset records must reconcile acquisitions, deployment, retirement and entitlements.

Question 370

An IS auditor evaluates this situation: A SOC receives repeated login alerts but does not correlate them with high-value account privilege changes. Which audit principle MOST directly applies to this situation?

  1. Threat monitoring should assess indicator freshness, context and false-positive effects.
  2. Incident lessons learned should improve preventive, detective and response controls.
  3. Security testing must have approved scope, safe methods and accountable rules of engagement.
  4. Security monitoring should correlate relevant signals into actionable risk scenarios.

Explanation

Correct Answer

D:

Security monitoring should correlate relevant signals into actionable risk scenarios. The corresponding audit procedure is: Review identity telemetry, privilege events, alert correlation and analyst disposition.

Incorrect Answers

A:

Threat monitoring should assess indicator freshness, context and false-positive effects. This would be relevant to a different issue such as: A threat-intelligence feed generates blocks for obsolete indicators without regular relevance review. In the present case, the most directly relevant principle is: Security monitoring should correlate relevant signals into actionable risk scenarios. The governing distinction is: Security monitoring should correlate relevant signals into actionable risk scenarios.

B:

Incident lessons learned should improve preventive, detective and response controls. This would be relevant to a different issue such as: After a malware outbreak is closed, identical infections recur because no root-cause or control improvement work is assigned. In the present case, the most directly relevant principle is: Security monitoring should correlate relevant signals into actionable risk scenarios. The governing distinction is: Security monitoring should correlate relevant signals into actionable risk scenarios.

C:

Security testing must have approved scope, safe methods and accountable rules of engagement. This would be relevant to a different issue such as: A penetration test exercises production authentication without authorization or a recovery plan. In the present case, the most directly relevant principle is: Security monitoring should correlate relevant signals into actionable risk scenarios. The governing distinction is: Security monitoring should correlate relevant signals into actionable risk scenarios.

Certified Information Systems Auditor (CISA) Practice Tests