Question 640
A factory-reset device arrives on a network whose management VLAN cannot reach cloud onboarding services. Which evidence should the network engineer inspect FIRST to isolate the problem or verify the prerequisite?
Explanation
Correct Answer
Inspect boot logs, DHCP options, name resolution, management addressing, port VLAN, service accessibility and registration state. These observations distinguish the stated fault or prerequisite from an unrelated feature. ZTP automates bootstrap only when the required discovery and management dependencies function correctly. The corresponding action is: Prepare DHCP, provisioning endpoint reachability, management VLAN or VRF and initial credentials for safe zero-touch provisioning. Scenario: A factory-reset device arrives on a network whose management VLAN cannot reach cloud onboarding services.
Incorrect Answers
Inspect process CPU over time, event logs, topology change rate, protocol adjacency resets and agent schedules. These checks can help with High CPU and control-plane protocol churn, but they are not the most discriminating first evidence here. Examine: Inspect boot logs, DHCP options, name resolution, management addressing, port VLAN, service accessibility and registration state. Scenario: A factory-reset device arrives on a network whose management VLAN cannot reach cloud onboarding services.
Inspect RADIUS server reachability/secret, authentication session state, EAP exchange, assigned role and rejection logs. These checks can help with 802.1X and RADIUS port authentication, but they are not the most discriminating first evidence here. Examine: Inspect boot logs, DHCP options, name resolution, management addressing, port VLAN, service accessibility and registration state. Scenario: A factory-reset device arrives on a network whose management VLAN cannot reach cloud onboarding services.
Inspect serial and MAC claim, subscription, tenant organization, management network DNS/TLS/NTP and switch connectivity to Central. These checks can help with Aruba Central inventory onboarding and assignment, but they are not the most discriminating first evidence here. Examine: Inspect boot logs, DHCP options, name resolution, management addressing, port VLAN, service accessibility and registration state. Scenario: A factory-reset device arrives on a network whose management VLAN cannot reach cloud onboarding services.

