Question 410
A payroll replacement is in production but the customer has not approved the final reconciliation results. Which project-management response BEST addresses the stated need?
Explanation
Correct Answer
Confirm agreed acceptance tests and contractual deliverables, obtain authorized signoff, and document any approved outstanding items. This targets the specific project decision. Formal project closure follows validated deliverables and authorized acceptance; declaring tasks complete in a tracker does not equal signoff. Before committing, assess: Inspect original acceptance criteria, test results, product owner or sponsor authority, and open defect dispositions. Situation: A payroll replacement is in production but the customer has not approved the final reconciliation results.
Incorrect Answers
Conduct a phase gate review against pre-agreed entrance and exit criteria and document the decision to proceed, repeat or pause. That response is associated with Phase gate readiness review and does not directly settle this case. Its relevant principle is: A phase gate protects investment and quality between stages; an optimistic status presentation cannot substitute for required signoff. The stated case instead calls for: Confirm agreed acceptance tests and contractual deliverables, obtain authorized signoff, and document any approved outstanding items. Situation: A payroll replacement is in production but the customer has not approved the final reconciliation results.
Create a RACI matrix identifying the person responsible for doing work, one accountable owner for each key decision, and consulted or informed parties. That response is associated with RACI responsibility assignment and does not directly settle this case. Its relevant principle is: RACI distinguishes accountable decision ownership from the people doing tasks; confusion creates approval delays and duplicated work. The stated case instead calls for: Confirm agreed acceptance tests and contractual deliverables, obtain authorized signoff, and document any approved outstanding items. Situation: A payroll replacement is in production but the customer has not approved the final reconciliation results.
Reconcile vendor obligations and invoices, close procurement items, remove temporary access, and release project resources safely. That response is associated with Vendor contract closeout and resource release and does not directly settle this case. Its relevant principle is: Contract closure checks legal and financial obligations as well as technical delivery; temporary vendor access should not persist after authorization ends. The stated case instead calls for: Confirm agreed acceptance tests and contractual deliverables, obtain authorized signoff, and document any approved outstanding items. Situation: A payroll replacement is in production but the customer has not approved the final reconciliation results.


