CompTIA 220-1201 Practice Test 97
Question 960
A support request at Beacon Group presents this problem: A department printer answers ping at its new address but Windows keeps sending jobs to an old port. The desired outcome is to restore the print queue target without replacing the working printer. Any configuration change must be reversible and validated on a controlled test device. Which controlled service test best evaluates the planned approach?
- Test several sheets from tray 1 after a supported roller service
- Swap only the display cable on a known-good test monitor
- Feed a short set of labeled test media in the proper orientation
- Send a harmless test print after correcting the queue target
Explanation
Correct Answer
D:
Send a harmless test print after correcting the queue target. It tests the proposed solution safely on an approved representative system. The relevant observation is that a department printer answers ping at its new address but Windows keeps sending jobs to an old port. The support goal is to restore the print queue target without replacing the working printer; this pilot action specifically addresses printer offline queue despite network availability without confusing a different subsystem.
Incorrect Answers
A:
Test several sheets from tray 1 after a supported roller service. That action is appropriate for laser printer repeated paper jams at pickup, normally when a laser printer jams on the first page when it tries to feed paper from tray 1. Here the observed facts require printer offline queue despite network availability instead.
B:
Swap only the display cable on a known-good test monitor. This action is appropriate for intermittent monitor image due to video cable, normally when a monitor intermittently goes black when its display cable is moved. Here the observed facts require printer offline queue despite network availability instead.
C:
Feed a short set of labeled test media in the proper orientation. That action is appropriate for thermal printer paper orientation, normally when a shipping label printer feeds paper but produces completely blank labels. Here the observed facts require printer offline queue despite network availability instead.
Question 961
A support request at Riverlight Retail presents this problem: A desktop upgrade adds a high-power GPU and the PC abruptly powers off during intensive graphics workloads. The supporting record states that the PSU wattage may be insufficient and the board uses a standard 24-pin ATX main connector. The desired outcome is to select an adequately rated power supply with correct board and GPU connectors. The customer requires a verified fix rather than a guess based on one symptom. What observation would verify successful service restoration?
- Verify the server remains online and generates the expected module failure alert
- Verify the machine remains stable under expected combined CPU and GPU draw
- Verify stable component power without damaged devices or hot connectors
- Verify stable output and no PSU overload when rendering
Explanation
Correct Answer
B:
Verify the machine remains stable under expected combined CPU and GPU draw. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that the PSU wattage may be insufficient and the board uses a standard 24-pin ATX main connector. The support goal is to select an adequately rated power supply with correct board and GPU connectors; this validate action specifically addresses psu wattage and 20+4 atx connector without confusing a different subsystem.
Incorrect Answers
A:
Verify the server remains online and generates the expected module failure alert. That action is appropriate for redundant psu failover, normally when an office server needs to stay online when one power supply module fails. Here the observed facts require psu wattage and 20+4 atx connector instead.
C:
Verify stable component power without damaged devices or hot connectors. That action is appropriate for modular psu cable safety, normally when a builder replaces a modular PSU but wants to reuse its old detachable power leads. Here the observed facts require psu wattage and 20+4 atx connector instead.
D:
Verify stable output and no PSU overload when rendering. This action is appropriate for pcie slot and gpu power constraints, normally when a designer's PC has an available physical PCIe x16 slot but an upgraded graphics card fails under load. Here the observed facts require psu wattage and 20+4 atx connector instead.
Question 962
On a service ticket for Summit Media, the team observes: A replacement tablet displays an empty work calendar while mail remains accessible. The desired outcome is to restore synchronization by matching the authorized account and sync service. The goal is to restore required function without creating a new security or safety problem. What should be tracked after the fix to maintain service reliability?
- Monitor carrier provisioning failures and profiles unexpectedly disabled
- Monitor sync errors, account duplication and mobile data restrictions
- Review work-app policy compliance and data-leak exceptions, not personal browsing history
- Track incompatible adapter purchases and port capability labeling
Explanation
Correct Answer
B:
Monitor sync errors, account duplication and mobile data restrictions. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that a replacement tablet displays an empty work calendar while mail remains accessible. The support goal is to restore synchronization by matching the authorized account and sync service; this monitor action specifically addresses mobile calendar and contact synchronization without confusing a different subsystem.
Incorrect Answers
A:
Monitor carrier provisioning failures and profiles unexpectedly disabled. That action is appropriate for mobile esim carrier activation, normally when a company phone has cellular signal bars but cannot attach to its assigned business data plan. Here the observed facts require mobile calendar and contact synchronization instead.
C:
Review work-app policy compliance and data-leak exceptions, not personal browsing history. That action is appropriate for byod mobile application management, normally when staff use personally owned phones to read corporate mail but refuse full device enrollment. Here the observed facts require mobile calendar and contact synchronization instead.
D:
Track incompatible adapter purchases and port capability labeling. This action is appropriate for usb-c connector versus supported protocol, normally when a user assumes every laptop USB-C port can send video to a USB-C monitor. Here the observed facts require mobile calendar and contact synchronization instead.
Question 963
During Bluefin Logistics's end-user troubleshooting, the technician encounters this condition: Multiple desktops get 169.254.x.x addresses after a new VLAN is added but its DHCP relay is missing. The desired outcome is to identify absent DHCP replies rather than blaming remote DNS first. The goal is to restore required function without creating a new security or safety problem. Which acceptance result best demonstrates the issue is resolved?
- Verify internal brightness returns while external video remains unaffected
- Verify named service access succeeds without changing the existing working gateway
- Verify stable negotiated link speed and disappearance of interface errors
- Verify the client receives valid scope IP, subnet mask, gateway and DNS options
Explanation
Correct Answer
D:
Verify the client receives valid scope IP, subnet mask, gateway and DNS options. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that multiple desktops get 169.254.x.x addresses after a new VLAN is added but its DHCP relay is missing. The support goal is to identify absent DHCP replies rather than blaming remote DNS first; this validate action specifically addresses dhcp failure and 169.254 apipa symptom without confusing a different subsystem.
Incorrect Answers
A:
Verify internal brightness returns while external video remains unaffected. This action is appropriate for backlight failure on laptop lcd, normally when a laptop screen looks black but a flashlight reveals a faint intact desktop image. Here the observed facts require dhcp failure and 169.254 apipa symptom instead.
B:
Verify named service access succeeds without changing the existing working gateway. That action is appropriate for dns failure with working ip connectivity, normally when a workstation opens a service directly by numeric IP but says its hostname cannot be resolved. Here the observed facts require dhcp failure and 169.254 apipa symptom instead.
C:
Verify stable negotiated link speed and disappearance of interface errors. That action is appropriate for copper ethernet link flapping, normally when a workstation loses Ethernet connection whenever its patch lead is bent. Here the observed facts require dhcp failure and 169.254 apipa symptom instead.
Question 964
On a service ticket for Summit Media, the team observes: An inkjet printer leaves missing color bands although cartridges contain ink. The supporting record states that a nozzle check pattern shows interrupted lines for one color channel. The desired outcome is to use appropriate inkjet printhead maintenance instead of replacing laser consumables. The goal is to restore required function without creating a new security or safety problem. What should be tracked after the fix to maintain service reliability?
- Monitor toner warnings and repetitive cartridge defects
- Monitor driver policy changes and media mismatch errors
- Monitor BIOS updates affecting supported processor lists
- Monitor recurring clogs and device idle periods
Explanation
Correct Answer
D:
Monitor recurring clogs and device idle periods. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that a nozzle check pattern shows interrupted lines for one color channel. The support goal is to use appropriate inkjet printhead maintenance instead of replacing laser consumables; this monitor action specifically addresses inkjet printhead clogging without confusing a different subsystem.
Incorrect Answers
A:
Monitor toner warnings and repetitive cartridge defects. That action is appropriate for laser printer faded output and toner, normally when a monochrome laser printer produces uniformly faint pages after many high-volume print jobs. Here the observed facts require inkjet printhead clogging instead.
B:
Monitor driver policy changes and media mismatch errors. That action is appropriate for printer duplex and tray settings, normally when a network printer puts letter-size forms on the wrong paper and uses one-sided output. Here the observed facts require inkjet printhead clogging instead.
C:
Monitor BIOS updates affecting supported processor lists. This action is appropriate for cpu socket matching motherboard, normally when a gaming PC has a motherboard with an AMD processor socket but an Intel CPU was ordered. Here the observed facts require inkjet printhead clogging instead.
Question 965
At Orchard Services, a technician working in hardware and network incident triage identifies this issue: A desk phone and PC stop reaching their correct services after a switch port change. The supporting record states that the switch now assigns the desk port to the guest VLAN instead of the approved employee and voice VLAN configuration. The desired outcome is to diagnose incorrect VLAN port policy rather than replacing healthy endpoints. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. Which planned change most directly resolves the documented issue?
- Choose less congested supported channels or move compatible clients to a cleaner 5 GHz band
- Remove safe debris using manufacturer-recommended nonconductive methods or arrange service
- Correct the DNS server configuration and flush stale failed resolution records if appropriate
- Restore the intended voice and data VLAN configuration with appropriate scope
Explanation
Correct Answer
D:
Restore the intended voice and data VLAN configuration with appropriate scope. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that the switch now assigns the desk port to the guest VLAN instead of the approved employee and voice VLAN configuration. The support goal is to diagnose incorrect VLAN port policy rather than replacing healthy endpoints; this design action specifically addresses vlan mismatch causing one desk to lose access without confusing a different subsystem.
Incorrect Answers
A:
Choose less congested supported channels or move compatible clients to a cleaner 5 GHz band. That action is appropriate for intermittent wi-fi due to channel interference, normally when users near a lunchroom suffer slow 2.4 GHz Wi-Fi at peak periods while wired links stay normal. Here the observed facts require vlan mismatch causing one desk to lose access instead.
B:
Remove safe debris using manufacturer-recommended nonconductive methods or arrange service. This action is appropriate for mobile charging port debris, normally when a phone charges intermittently only when its USB-C plug is held at an angle. Here the observed facts require vlan mismatch causing one desk to lose access instead.
C:
Correct the DNS server configuration and flush stale failed resolution records if appropriate. That action is appropriate for dns failure with working ip connectivity, normally when a workstation opens a service directly by numeric IP but says its hostname cannot be resolved. Here the observed facts require vlan mismatch causing one desk to lose access instead.
Question 966
At Bluefin Logistics, a technician working in workplace mobile support identifies this issue: An older laptop has an empty DDR4 memory socket but procurement ordered desktop DIMMs. The desired outcome is to select physically and electrically compatible mobile memory. The technician must document observations separately from assumptions. Which inspection most directly confirms the likely cause before changing components?
- Check the laptop service manual, slot type, DDR generation, supported capacity and speed
- Check the convertible's active pen standard and supported pressure or hover features
- Inspect WLAN antenna snap connectors, cable routing and card detection against service documentation
- Check backup success, recovery-key availability, drive connector and manufacturer form-factor compatibility
Explanation
Correct Answer
A:
Check the laptop service manual, slot type, DDR generation, supported capacity and speed. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that an older laptop has an empty DDR4 memory socket but procurement ordered desktop DIMMs. The support goal is to select physically and electrically compatible mobile memory; this diagnose action specifically addresses laptop sodimm compatibility without confusing a different subsystem.
Incorrect Answers
B:
Check the convertible's active pen standard and supported pressure or hover features. This action is appropriate for active stylus digitizer compatibility, normally when a designer needs pen pressure and palm rejection on a convertible laptop. Here the observed facts require laptop sodimm compatibility instead.
C:
Inspect WLAN antenna snap connectors, cable routing and card detection against service documentation. That action is appropriate for laptop wi-fi antenna reconnection, normally when after a laptop display assembly replacement, Bluetooth works but Wi-Fi signal is very weak. Here the observed facts require laptop sodimm compatibility instead.
D:
Check backup success, recovery-key availability, drive connector and manufacturer form-factor compatibility. That action is appropriate for laptop ssd replacement and encryption, normally when a laptop SSD is failing SMART health checks and holds company data protected with full-disk encryption. Here the observed facts require laptop sodimm compatibility instead.
Question 967
On a service ticket for Summit Media, the team observes: A workstation opens a service directly by numeric IP but says its hostname cannot be resolved. The supporting record states that it has a valid address and gateway but was configured with an unreachable DNS resolver. The desired outcome is to troubleshoot name resolution separately from basic routed network access. The technician must document observations separately from assumptions. Which controlled service test best evaluates the planned approach?
- Resolve an approved internal hostname from a test client using the corrected DNS server
- Test one authorized phone-and-PC desk port with corrected tagged and untagged VLANs
- Pilot an alternate AP channel in a safe window while measuring client retry rate
- Renew a test client's lease after repairing the permitted DHCP relay
Explanation
Correct Answer
A:
Resolve an approved internal hostname from a test client using the corrected DNS server. It tests the proposed solution safely on an approved representative system. The relevant observation is that it has a valid address and gateway but was configured with an unreachable DNS resolver. The support goal is to troubleshoot name resolution separately from basic routed network access; this pilot action specifically addresses dns failure with working ip connectivity without confusing a different subsystem.
Incorrect Answers
B:
Test one authorized phone-and-PC desk port with corrected tagged and untagged VLANs. That action is appropriate for vlan mismatch causing one desk to lose access, normally when a desk phone and PC stop reaching their correct services after a switch port change. Here the observed facts require dns failure with working ip connectivity instead.
C:
Pilot an alternate AP channel in a safe window while measuring client retry rate. This action is appropriate for intermittent wi-fi due to channel interference, normally when users near a lunchroom suffer slow 2.4 GHz Wi-Fi at peak periods while wired links stay normal. Here the observed facts require dns failure with working ip connectivity instead.
D:
Renew a test client's lease after repairing the permitted DHCP relay. That action is appropriate for dhcp failure and 169.254 apipa symptom, normally when an office PC obtains a 169.254 address and cannot reach internet destinations. Here the observed facts require dns failure with working ip connectivity instead.
Question 968
During Juniper Tech's cloud and desktop infrastructure review, the technician encounters this condition: A trainer wants to run a Linux guest inside Windows for an afternoon workshop. The desired outcome is to choose a hosted virtualization approach suitable for local test development. A safe non-destructive test must be used before replacing additional parts. What should the technician verify first to establish the problem?
- Compare kernel sharing, image contents and isolation requirements
- Identify whether the hypervisor runs directly on hardware or above a host desktop OS
- Inspect CPU capabilities, firmware virtualization toggle and hypervisor error logs
- Check host OS, available RAM, processor virtualization and supported desktop hypervisor
Explanation
Correct Answer
D:
Check host OS, available RAM, processor virtualization and supported desktop hypervisor. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that a trainer wants to run a Linux guest inside Windows for an afternoon workshop. The support goal is to choose a hosted virtualization approach suitable for local test development; this diagnose action specifically addresses hosted type 2 virtualization for testing without confusing a different subsystem.
Incorrect Answers
A:
Compare kernel sharing, image contents and isolation requirements. This action is appropriate for container isolation versus full virtual machine, normally when a team needs to package one web service and its dependencies but not another complete guest kernel. Here the observed facts require hosted type 2 virtualization for testing instead.
B:
Identify whether the hypervisor runs directly on hardware or above a host desktop OS. That action is appropriate for type 1 versus type 2 hypervisors, normally when an organization needs multiple production VMs on a dedicated virtualization host without a general-purpose desktop OS layer. Here the observed facts require hosted type 2 virtualization for testing instead.
C:
Inspect CPU capabilities, firmware virtualization toggle and hypervisor error logs. That action is appropriate for virtualization cpu extensions, normally when a new virtual machine cannot start a 64-bit guest even though the host processor supports virtualization. Here the observed facts require hosted type 2 virtualization for testing instead.
Question 969
At Clearwater Telecom, a technician working in end-user troubleshooting identifies this issue: A desktop color inkjet skips alternating bands after sitting unused for months. The desired outcome is to correct an ink delivery issue rather than changing duplex settings. The technician must document observations separately from assumptions. Which inspection most directly confirms the likely cause before changing components?
- Check nozzle pattern, ink cartridge condition and printhead alignment
- Inspect whether the media is direct thermal, coated side, sensor placement and heating element cleanliness
- Inspect SATA data connector seating, cable integrity and interface error counters
- Inspect repeating mark spacing, imaging drum condition and cartridge compatibility
Explanation
Correct Answer
A:
Check nozzle pattern, ink cartridge condition and printhead alignment. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that a desktop color inkjet skips alternating bands after sitting unused for months. The support goal is to correct an ink delivery issue rather than changing duplex settings; this diagnose action specifically addresses inkjet horizontal banding and nozzle obstruction without confusing a different subsystem.
Incorrect Answers
B:
Inspect whether the media is direct thermal, coated side, sensor placement and heating element cleanliness. That action is appropriate for thermal printer paper orientation, normally when a shipping label printer feeds paper but produces completely blank labels. Here the observed facts require inkjet horizontal banding and nozzle obstruction instead.
C:
Inspect SATA data connector seating, cable integrity and interface error counters. This action is appropriate for intermittent sata cable data fault, normally when a SATA HDD disappears occasionally despite healthy spin-up and no clear media errors. Here the observed facts require inkjet horizontal banding and nozzle obstruction instead.
D:
Inspect repeating mark spacing, imaging drum condition and cartridge compatibility. That action is appropriate for laser repeated streaks from drum defect, normally when printed laser pages have a dark stripe repeated at the same distance down each sheet. Here the observed facts require inkjet horizontal banding and nozzle obstruction instead.
Question 970
On a service ticket for Riverlight Retail, the team observes: A desktop upgrade adds a high-power GPU and the PC abruptly powers off during intensive graphics workloads. The supporting record states that the PSU wattage may be insufficient and the board uses a standard 24-pin ATX main connector. The desired outcome is to select an adequately rated power supply with correct board and GPU connectors. The customer requires a verified fix rather than a guess based on one symptom. Which controlled service test best evaluates the planned approach?
- Fit approved cables on a disconnected spare PSU and compare the stated pinout
- Bench-test with a known-good compatible PSU before sustained load testing
- Test the card with all required supported power connections and a controlled workload
- Remove one module during a controlled failover test with adequate remaining capacity
Explanation
Correct Answer
B:
Bench-test with a known-good compatible PSU before sustained load testing. It tests the proposed solution safely on an approved representative system. The relevant observation is that the PSU wattage may be insufficient and the board uses a standard 24-pin ATX main connector. The support goal is to select an adequately rated power supply with correct board and GPU connectors; this pilot action specifically addresses psu wattage and 20+4 atx connector without confusing a different subsystem.
Incorrect Answers
A:
Fit approved cables on a disconnected spare PSU and compare the stated pinout. That action is appropriate for modular psu cable safety, normally when a builder replaces a modular PSU but wants to reuse its old detachable power leads. Here the observed facts require psu wattage and 20+4 atx connector instead.
C:
Test the card with all required supported power connections and a controlled workload. This action is appropriate for pcie slot and gpu power constraints, normally when a designer's PC has an available physical PCIe x16 slot but an upgraded graphics card fails under load. Here the observed facts require psu wattage and 20+4 atx connector instead.
D:
Remove one module during a controlled failover test with adequate remaining capacity. That action is appropriate for redundant psu failover, normally when an office server needs to stay online when one power supply module fails. Here the observed facts require psu wattage and 20+4 atx connector instead.
