CompTIA 220-1201 Practice Test 26
Question 250
At Summit Media, a technician working in workplace mobile support identifies this issue: A replacement tablet displays an empty work calendar while mail remains accessible. The desired outcome is to restore synchronization by matching the authorized account and sync service. The goal is to restore required function without creating a new security or safety problem. Which controlled service test best evaluates the planned approach?
- Connect a known video-capable test host and compare it with the data-only port
- Create one harmless test appointment and synchronize through the chosen enterprise account
- Activate the eSIM on a spare enrolled phone using an approved carrier test profile
- Pilot managed work apps with a consented BYOD phone and an unprotected personal app
Explanation
Correct Answer
B:
Create one harmless test appointment and synchronize through the chosen enterprise account. It tests the proposed solution safely on an approved representative system. The relevant observation is that a replacement tablet displays an empty work calendar while mail remains accessible. The support goal is to restore synchronization by matching the authorized account and sync service; this pilot action specifically addresses mobile calendar and contact synchronization without confusing a different subsystem.
Incorrect Answers
A:
Connect a known video-capable test host and compare it with the data-only port. This action is appropriate for usb-c connector versus supported protocol, normally when a user assumes every laptop USB-C port can send video to a USB-C monitor. Here the observed facts require mobile calendar and contact synchronization instead.
C:
Activate the eSIM on a spare enrolled phone using an approved carrier test profile. That action is appropriate for mobile esim carrier activation, normally when a company phone has cellular signal bars but cannot attach to its assigned business data plan. Here the observed facts require mobile calendar and contact synchronization instead.
D:
Pilot managed work apps with a consented BYOD phone and an unprotected personal app. That action is appropriate for byod mobile application management, normally when staff use personally owned phones to read corporate mail but refuse full device enrollment. Here the observed facts require mobile calendar and contact synchronization instead.
Question 251
At Maplebank Ltd, a technician working in workplace mobile support identifies this issue: A consultant requests company email on a personal tablet with no whole-device management rights. The desired outcome is to apply supported corporate application controls with appropriate privacy scope. Any configuration change must be reversible and validated on a controlled test device. Which acceptance result best demonstrates the issue is resolved?
- Verify both displays run at specified resolutions and the battery gains charge under expected load
- Verify the appointment and a test contact appear consistently on both devices
- Verify mobile data works with Wi-Fi off and voice features meet plan support
- Confirm controlled copy or save actions are restricted while private personal content remains unaffected
Explanation
Correct Answer
D:
Confirm controlled copy or save actions are restricted while private personal content remains unaffected. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that a consultant requests company email on a personal tablet with no whole-device management rights. The support goal is to apply supported corporate application controls with appropriate privacy scope; this validate action specifically addresses byod mobile application management without confusing a different subsystem.
Incorrect Answers
A:
Verify both displays run at specified resolutions and the battery gains charge under expected load. This action is appropriate for docking station display and power capability, normally when a small-business employee connects two monitors and power to a laptop through a new USB-C dock. Here the observed facts require byod mobile application management instead.
B:
Verify the appointment and a test contact appear consistently on both devices. This action is appropriate for mobile calendar and contact synchronization, normally when a user's phone receives mail but calendar edits never appear on the company laptop. Here the observed facts require byod mobile application management instead.
C:
Verify mobile data works with Wi-Fi off and voice features meet plan support. This action is appropriate for mobile esim carrier activation, normally when a company phone has cellular signal bars but cannot attach to its assigned business data plan. Here the observed facts require byod mobile application management instead.
Question 252
At Vertex Media, a technician working in desktop hardware service bench identifies this issue: A graphic designer prioritizes consistent viewing angles and color accuracy over lowest display price. The supporting record states that the available TN panel shifts colors off-axis while a calibrated IPS panel stays consistent across typical viewing angles. The desired outcome is to choose a display technology aligned with viewing-angle requirements. The goal is to restore required function without creating a new security or safety problem. Which controlled service test best evaluates the planned approach?
- View the same color test pattern from several angles on IPS and TN panels
- Run a non-destructive throughput test using known files on a certified host/cable pair
- Test touch coordinates with a supported calibration tool on a spare panel
- Set a test monitor first to its native resolution then to an available supported refresh rate
Explanation
Correct Answer
A:
View the same color test pattern from several angles on IPS and TN panels. It tests the proposed solution safely on an approved representative system. The relevant observation is that the available TN panel shifts colors off-axis while a calibrated IPS panel stays consistent across typical viewing angles. The support goal is to choose a display technology aligned with viewing-angle requirements; this pilot action specifically addresses ips versus tn versus oled displays without confusing a different subsystem.
Incorrect Answers
B:
Run a non-destructive throughput test using known files on a certified host/cable pair. This action is appropriate for usb-c versus thunderbolt port capability, normally when an external high-bandwidth storage enclosure only negotiates low speed on a laptop USB-C connector. Here the observed facts require ips versus tn versus oled displays instead.
C:
Test touch coordinates with a supported calibration tool on a spare panel. This action is appropriate for digitizer input versus backlight inverter, normally when a convertible LCD image is visible but finger touches no longer register at a specific region. Here the observed facts require ips versus tn versus oled displays instead.
D:
Set a test monitor first to its native resolution then to an available supported refresh rate. This action is appropriate for refresh rate versus screen resolution, normally when a support buyer mistakes 144 Hz for a count of display pixels when comparing two monitors. Here the observed facts require ips versus tn versus oled displays instead.
Question 253
A support request at Beacon Group presents this problem: Confidential reports regularly sit unclaimed in a shared hallway printer's output tray. The supporting record states that the multifunction printer supports badge-based secure job release. The desired outcome is to protect printed documents at a shared device. User data and business service continuity must be preserved. What should the technician verify first to establish the problem?
- Check printer identity settings, secure queue capability and retained output policies
- Inspect horizontal and vertical pixel dimensions separately from rated Hz and link support
- Inspect application print preferences, default tray, media size and duplex capability
- Check toner level, cartridge seating, toner-save mode and page examples
Explanation
Correct Answer
A:
Check printer identity settings, secure queue capability and retained output policies. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that the multifunction printer supports badge-based secure job release. The support goal is to protect printed documents at a shared device; this diagnose action specifically addresses secure pull-print and release authentication without confusing a different subsystem.
Incorrect Answers
B:
Inspect horizontal and vertical pixel dimensions separately from rated Hz and link support. This action is appropriate for refresh rate versus screen resolution, normally when a support buyer mistakes 144 Hz for a count of display pixels when comparing two monitors. Here the observed facts require secure pull-print and release authentication instead.
C:
Inspect application print preferences, default tray, media size and duplex capability. This action is appropriate for printer duplex and tray settings, normally when a network printer puts letter-size forms on the wrong paper and uses one-sided output. Here the observed facts require secure pull-print and release authentication instead.
D:
Check toner level, cartridge seating, toner-save mode and page examples. This action is appropriate for laser printer faded output and toner, normally when a monochrome laser printer produces uniformly faint pages after many high-volume print jobs. Here the observed facts require secure pull-print and release authentication instead.
Question 254
A support request at Harborworks presents this problem: A hospital wants medical schedules printed only when a badge holder is physically at the device. The desired outcome is to protect printed documents at a shared device. The technician must document observations separately from assumptions. Which verification result supports the intended technical outcome?
- Verify the volume remains accessible in degraded mode and rebuilds after replacement
- Verify toner density improves consistently across the page
- Verify output remains held until authorized release and does not appear for other users
- Verify both pages print correctly on the requested paper with intended orientation
Explanation
Correct Answer
C:
Verify output remains held until authorized release and does not appear for other users. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that a hospital wants medical schedules printed only when a badge holder is physically at the device. The support goal is to protect printed documents at a shared device; this validate action specifically addresses secure pull-print and release authentication without confusing a different subsystem.
Incorrect Answers
A:
Verify the volume remains accessible in degraded mode and rebuilds after replacement. This action is appropriate for raid 1 mirror capacity and resilience, normally when a file server has two equal 2 TB disks and needs redundancy against one disk failure. Here the observed facts require secure pull-print and release authentication instead.
B:
Verify toner density improves consistently across the page. This action is appropriate for laser printer faded output and toner, normally when a monochrome laser printer produces uniformly faint pages after many high-volume print jobs. Here the observed facts require secure pull-print and release authentication instead.
D:
Verify both pages print correctly on the requested paper with intended orientation. This action is appropriate for printer duplex and tray settings, normally when a network printer puts letter-size forms on the wrong paper and uses one-sided output. Here the observed facts require secure pull-print and release authentication instead.
Question 255
During Fountain Transport's IT virtualization planning, the technician encounters this condition: An organization expects to store modest data in cloud storage but regularly exports terabytes to an on-premises analytics platform. The supporting record states that the provider bills some outbound data movement as egress while inbound transfer may have different rates. The desired outcome is to account for measured usage and egress charges in cloud cost design. The customer requires a verified fix rather than a guess based on one symptom. Which configuration or repair action best addresses the stated requirement?
- Select dedicated hosting only when explicitly required and otherwise verify tenant isolation controls
- Describe the combination as hybrid cloud rather than calling it wholly public or wholly private
- Estimate data transfer expense and design only necessary outbound flows
- Keep snapshots for short rollback and use separate validated backups for data resilience
Explanation
Correct Answer
C:
Estimate data transfer expense and design only necessary outbound flows. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that the provider bills some outbound data movement as egress while inbound transfer may have different rates. The support goal is to account for measured usage and egress charges in cloud cost design; this design action specifically addresses metered cloud ingress and egress costs without confusing a different subsystem.
Incorrect Answers
A:
Select dedicated hosting only when explicitly required and otherwise verify tenant isolation controls. This action is appropriate for multitenancy versus dedicated cloud resources, normally when an organization uses a SaaS platform shared with several customer organizations. Here the observed facts require metered cloud ingress and egress costs instead.
B:
Describe the combination as hybrid cloud rather than calling it wholly public or wholly private. This action is appropriate for public versus private versus hybrid cloud, normally when an enterprise must keep one legacy regulatory workload in its own datacenter while scaling an unrelated web front end in a public provider. Here the observed facts require metered cloud ingress and egress costs instead.
D:
Keep snapshots for short rollback and use separate validated backups for data resilience. This action is appropriate for vm snapshot versus independent backup, normally when a developer calls a local VM snapshot a complete disaster recovery backup. Here the observed facts require metered cloud ingress and egress costs instead.
Question 256
At Pioneer Markets, a technician working in hardware and network incident triage identifies this issue: A desktop shuts off only after several minutes of high CPU utilization. The supporting record states that firmware temperature history reports thermal limits and the CPU fan shows intermittent rotation. The desired outcome is to find the heat-removal fault causing thermal shutdown. The technician must document observations separately from assumptions. Which inspection most directly confirms the likely cause before changing components?
- Check documented beep codes, DIMM seating, and one-module test configuration
- Correlate reboot timing with power demand and inspect PSU rating and connector seating
- Check the exact board beep code table, GPU seating and required GPU power
- Inspect temperature telemetry, fan RPM, airflow blockage and heatsink contact
Explanation
Correct Answer
D:
Inspect temperature telemetry, fan RPM, airflow blockage and heatsink contact. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that firmware temperature history reports thermal limits and the CPU fan shows intermittent rotation. The support goal is to find the heat-removal fault causing thermal shutdown; this diagnose action specifically addresses cpu overheat from failed fan without confusing a different subsystem.
Incorrect Answers
A:
Check documented beep codes, DIMM seating, and one-module test configuration. This action is appropriate for desktop memory fault preventing post, normally when a desktop powers on but gives a repeating memory-related beep pattern and no display. Here the observed facts require cpu overheat from failed fan instead.
B:
Correlate reboot timing with power demand and inspect PSU rating and connector seating. This action is appropriate for psu instability under peak component load, normally when a machine passes idle checks but reboots when the GPU and CPU draw peak power together. Here the observed facts require cpu overheat from failed fan instead.
C:
Check the exact board beep code table, GPU seating and required GPU power. This action is appropriate for post beep code interpretation and expansion-card isolation, normally when a newly upgraded desktop beeps at startup and shows no BIOS screen. Here the observed facts require cpu overheat from failed fan instead.
Question 257
A support request at Crescent Operations presents this problem: A checkout kiosk must read a contactless badge at a few centimeters, not stream audio across a room. The supporting record states that the badge reader uses near-field communication while Bluetooth headphones require their own pairing process. The desired outcome is to match NFC and Bluetooth to their intended interaction distance and purpose. Any configuration change must be reversible and validated on a controlled test device. How should the solution first be tested on an approved spare or pilot system?
- Tap a test badge at the documented NFC distance and pair a test headset via Bluetooth
- Pilot client roaming and throughput measurements on both bands in the actual locations
- Test ping between subnets through an approved router after confirming local switching
- Pilot association with one certified 6 GHz client and one older 5 GHz-only client
Explanation
Correct Answer
A:
Tap a test badge at the documented NFC distance and pair a test headset via Bluetooth. It tests the proposed solution safely on an approved representative system. The relevant observation is that the badge reader uses near-field communication while Bluetooth headphones require their own pairing process. The support goal is to match NFC and Bluetooth to their intended interaction distance and purpose; this pilot action specifically addresses nfc short-range tap versus bluetooth pairing without confusing a different subsystem.
Incorrect Answers
B:
Pilot client roaming and throughput measurements on both bands in the actual locations. This action is appropriate for 2.4 ghz versus 5 ghz wi-fi trade-offs, normally when a warehouse needs coverage through walls at modest data rates while a crowded office needs faster nearby links. Here the observed facts require nfc short-range tap versus bluetooth pairing instead.
C:
Test ping between subnets through an approved router after confirming local switching. This action is appropriate for router versus layer 2 switch forwarding, normally when two PCs on separate IPv4 subnets can communicate within their own LANs but not across subnets. Here the observed facts require nfc short-range tap versus bluetooth pairing instead.
D:
Pilot association with one certified 6 GHz client and one older 5 GHz-only client. This action is appropriate for 6 ghz wi-fi client compatibility, normally when a new 6 GHz SSID is invisible to several laptops even though 5 GHz works. Here the observed facts require nfc short-range tap versus bluetooth pairing instead.
Question 258
On a service ticket for Pioneer Markets, the team observes: A new monitor's text appears soft because the operating system outputs 1366x768 to a 1920x1080 panel. The desired outcome is to correct resolution and scaling without treating blur as pixel hardware failure. The customer requires a verified fix rather than a guess based on one symptom. Which safe pilot action gives the most relevant evidence?
- Compare the same test image at native resolution and a lower nonnative mode
- Swap only the display cable on a known-good test monitor
- Test a compatible known-good panel with safe power isolation
- Test one authorized phone-and-PC desk port with corrected tagged and untagged VLANs
Explanation
Correct Answer
A:
Compare the same test image at native resolution and a lower nonnative mode. It tests the proposed solution safely on an approved representative system. The relevant observation is that a new monitor's text appears soft because the operating system outputs 1366x768 to a 1920x1080 panel. The support goal is to correct resolution and scaling without treating blur as pixel hardware failure; this pilot action specifically addresses wrong screen resolution and scaling without confusing a different subsystem.
Incorrect Answers
B:
Swap only the display cable on a known-good test monitor. That action is appropriate for intermittent monitor image due to video cable, normally when a monitor intermittently goes black when its display cable is moved. Here the observed facts require wrong screen resolution and scaling instead.
C:
Test a compatible known-good panel with safe power isolation. That action is appropriate for backlight failure on laptop lcd, normally when a laptop screen looks black but a flashlight reveals a faint intact desktop image. Here the observed facts require wrong screen resolution and scaling instead.
D:
Test one authorized phone-and-PC desk port with corrected tagged and untagged VLANs. This action is appropriate for vlan mismatch causing one desk to lose access, normally when a desk phone and PC stop reaching their correct services after a switch port change. Here the observed facts require wrong screen resolution and scaling instead.
Question 259
On a service ticket for Northland Labs, the team observes: A laptop SSD is failing SMART health checks and holds company data protected with full-disk encryption. The supporting record states that the replacement is a compatible internal SSD but the recovery key has not been escrowed or verified. The desired outcome is to replace storage without losing required user data or encryption recovery access. The goal is to restore required function without creating a new security or safety problem. What should support monitor to catch a recurrence of the same failure?
- Monitor dock firmware updates, disconnected displays and charging warnings
- Track backup failures, replacement SSD health and encryption key escrow
- Track replacement-battery health and repeat swelling reports after the repair
- Monitor repeat weak-signal reports associated with lid movement
Explanation
Correct Answer
B:
Track backup failures, replacement SSD health and encryption key escrow. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that the replacement is a compatible internal SSD but the recovery key has not been escrowed or verified. The support goal is to replace storage without losing required user data or encryption recovery access; this monitor action specifically addresses laptop ssd replacement and encryption without confusing a different subsystem.
Incorrect Answers
A:
Monitor dock firmware updates, disconnected displays and charging warnings. This action is appropriate for docking station display and power capability, normally when a small-business employee connects two monitors and power to a laptop through a new USB-C dock. Here the observed facts require laptop ssd replacement and encryption instead.
C:
Track replacement-battery health and repeat swelling reports after the repair. This action is appropriate for swollen laptop battery replacement, normally when a business laptop has a lifted trackpad and a visibly swollen internal lithium-ion battery. Here the observed facts require laptop ssd replacement and encryption instead.
D:
Monitor repeat weak-signal reports associated with lid movement. This action is appropriate for laptop wi-fi antenna reconnection, normally when after a laptop display assembly replacement, Bluetooth works but Wi-Fi signal is very weak. Here the observed facts require laptop ssd replacement and encryption instead.
Question 260
During Bluefin Logistics's workplace mobile support, the technician encounters this condition: An older laptop has an empty DDR4 memory socket but procurement ordered desktop DIMMs. The desired outcome is to select physically and electrically compatible mobile memory. The technician must document observations separately from assumptions. What should the technician recommend as the corrective approach?
- Choose an active stylus certified for the device's digitizer protocol
- Back up and verify recoverability before replacing with a compatible SSD and re-enabling supported encryption
- Specify a supported DDR4 SODIMM of the correct capacity instead of desktop or different-generation modules
- Reconnect the correct antenna lead and route cables away from hinge pinch points
Explanation
Correct Answer
C:
Specify a supported DDR4 SODIMM of the correct capacity instead of desktop or different-generation modules. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that an older laptop has an empty DDR4 memory socket but procurement ordered desktop DIMMs. The support goal is to select physically and electrically compatible mobile memory; this design action specifically addresses laptop sodimm compatibility without confusing a different subsystem.
Incorrect Answers
A:
Choose an active stylus certified for the device's digitizer protocol. This action is appropriate for active stylus digitizer compatibility, normally when a designer needs pen pressure and palm rejection on a convertible laptop. Here the observed facts require laptop sodimm compatibility instead.
B:
Back up and verify recoverability before replacing with a compatible SSD and re-enabling supported encryption. This action is appropriate for laptop ssd replacement and encryption, normally when a laptop SSD is failing SMART health checks and holds company data protected with full-disk encryption. Here the observed facts require laptop sodimm compatibility instead.
D:
Reconnect the correct antenna lead and route cables away from hinge pinch points. This action is appropriate for laptop wi-fi antenna reconnection, normally when after a laptop display assembly replacement, Bluetooth works but Wi-Fi signal is very weak. Here the observed facts require laptop sodimm compatibility instead.
