CompTIA 220-1201 Practice Test 25
Question 240
A support request at Brookside Agency presents this problem: An office wants automatic two-sided printing from the legal-size tray but jobs pull A4 from the default bin. The desired outcome is to correct printer job configuration rather than replacing hardware. Any configuration change must be reversible and validated on a controlled test device. Which safe pilot action gives the most relevant evidence?
- Test the card with all required supported power connections and a controlled workload
- Print a test page after inserting a compatible toner cartridge in a powered-down service state
- Print a controlled two-page sample from the target application
- Send a harmless test document and approach the printer without and then with the approved badge
Explanation
Correct Answer
C:
Print a controlled two-page sample from the target application. It tests the proposed solution safely on an approved representative system. The relevant observation is that an office wants automatic two-sided printing from the legal-size tray but jobs pull A4 from the default bin. The support goal is to correct printer job configuration rather than replacing hardware; this pilot action specifically addresses printer duplex and tray settings without confusing a different subsystem.
Incorrect Answers
A:
Test the card with all required supported power connections and a controlled workload. This action is appropriate for pcie slot and gpu power constraints, normally when a designer's PC has an available physical PCIe x16 slot but an upgraded graphics card fails under load. Here the observed facts require printer duplex and tray settings instead.
B:
Print a test page after inserting a compatible toner cartridge in a powered-down service state. This action is appropriate for laser printer faded output and toner, normally when a monochrome laser printer produces uniformly faint pages after many high-volume print jobs. Here the observed facts require printer duplex and tray settings instead.
D:
Send a harmless test document and approach the printer without and then with the approved badge. This action is appropriate for secure pull-print and release authentication, normally when confidential reports regularly sit unclaimed in a shared hallway printer's output tray. Here the observed facts require printer duplex and tray settings instead.
Question 241
At Vertex Media, a technician working in branch networking support identifies this issue: A school has long corridors needing range and crowded labs requiring high-capacity wireless access. The desired outcome is to choose bands according to range and interference rather than assuming one is always superior. The technician must document observations separately from assumptions. What should be tracked after the fix to maintain service reliability?
- Monitor NFC reader alignment and Bluetooth pairing failures separately
- Watch channel occupancy and weak-signal client retransmission rates
- Monitor new links for incorrect network diagrams and address planning
- Monitor client compatibility and regulatory-domain channel settings after firmware changes
Explanation
Correct Answer
B:
Watch channel occupancy and weak-signal client retransmission rates. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that a school has long corridors needing range and crowded labs requiring high-capacity wireless access. The support goal is to choose bands according to range and interference rather than assuming one is always superior; this monitor action specifically addresses 2.4 ghz versus 5 ghz wi-fi trade-offs without confusing a different subsystem.
Incorrect Answers
A:
Monitor NFC reader alignment and Bluetooth pairing failures separately. This action is appropriate for nfc short-range tap versus bluetooth pairing, normally when a checkout kiosk must read a contactless badge at a few centimeters, not stream audio across a room. Here the observed facts require 2.4 ghz versus 5 ghz wi-fi trade-offs instead.
C:
Monitor new links for incorrect network diagrams and address planning. This action is appropriate for pan versus lan versus wan scope, normally when a technician must classify a Bluetooth watch connection, office Ethernet and multi-site leased link. Here the observed facts require 2.4 ghz versus 5 ghz wi-fi trade-offs instead.
D:
Monitor client compatibility and regulatory-domain channel settings after firmware changes. This action is appropriate for 6 ghz wi-fi client compatibility, normally when a new 6 GHz SSID is invisible to several laptops even though 5 GHz works. Here the observed facts require 2.4 ghz versus 5 ghz wi-fi trade-offs instead.
Question 242
During Fountain Transport's end-user troubleshooting, the technician encounters this condition: A service technician swaps a SATA M.2 disk for NVMe and the notebook suddenly reports no disk. The desired outcome is to identify storage slot signaling incompatibility before declaring the SSD defective. The technician must document observations separately from assumptions. Which configuration or repair action best addresses the stated requirement?
- Replace the confirmed failed member and rebuild using the controller's documented procedure
- Restore valid AC input or replace the confirmed faulty PSU only after external checks
- Move the verified OS boot entry ahead of the empty disk in firmware
- Move the NVMe drive to a supported PCIe-capable slot or use the correct SATA M.2 model
Explanation
Correct Answer
D:
Move the NVMe drive to a supported PCIe-capable slot or use the correct SATA M.2 model. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that a service technician swaps a SATA M.2 disk for NVMe and the notebook suddenly reports no disk. The support goal is to identify storage slot signaling incompatibility before declaring the SSD defective; this design action specifically addresses nvme ssd not detected after installation without confusing a different subsystem.
Incorrect Answers
A:
Replace the confirmed failed member and rebuild using the controller's documented procedure. This action is appropriate for degraded raid after a failed member, normally when a mirrored NAS reports one disk failed while files remain available. Here the observed facts require nvme ssd not detected after installation instead.
B:
Restore valid AC input or replace the confirmed faulty PSU only after external checks. This action is appropriate for completely dead desktop power path, normally when a tower PC has no LEDs, fans, or POST activity after the user changed power outlets. Here the observed facts require nvme ssd not detected after installation instead.
C:
Move the verified OS boot entry ahead of the empty disk in firmware. This action is appropriate for uefi boot order after a second drive, normally when a computer reports no bootable operating system after a new secondary drive was added. Here the observed facts require nvme ssd not detected after installation instead.
Question 243
At Silverline Travel, a technician working in hardware and network incident triage identifies this issue: A tower PC has no LEDs, fans, or POST activity after the user changed power outlets. The supporting record states that the AC cable and switched outlet are unverified and there is no sign the PSU receives input. The desired outcome is to isolate basic external power before replacing the motherboard. User data and business service continuity must be preserved. Which configuration or repair action best addresses the stated requirement?
- Reseat or replace the confirmed graphics card rather than assuming every beep means bad RAM
- Reseat RAM with power disconnected and isolate modules using supported test slots
- Restore valid AC input or replace the confirmed faulty PSU only after external checks
- Replace an undersized PSU with a compatible adequately rated unit
Explanation
Correct Answer
C:
Restore valid AC input or replace the confirmed faulty PSU only after external checks. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that the AC cable and switched outlet are unverified and there is no sign the PSU receives input. The support goal is to isolate basic external power before replacing the motherboard; this design action specifically addresses completely dead desktop power path without confusing a different subsystem.
Incorrect Answers
A:
Reseat or replace the confirmed graphics card rather than assuming every beep means bad RAM. This action is appropriate for post beep code interpretation and expansion-card isolation, normally when a newly upgraded desktop beeps at startup and shows no BIOS screen. Here the observed facts require completely dead desktop power path instead.
B:
Reseat RAM with power disconnected and isolate modules using supported test slots. This action is appropriate for desktop memory fault preventing post, normally when a desktop powers on but gives a repeating memory-related beep pattern and no display. Here the observed facts require completely dead desktop power path instead.
D:
Replace an undersized PSU with a compatible adequately rated unit. This action is appropriate for psu instability under peak component load, normally when a machine passes idle checks but reboots when the GPU and CPU draw peak power together. Here the observed facts require completely dead desktop power path instead.
Question 244
During Maplebank Ltd's cloud and desktop infrastructure review, the technician encounters this condition: A team budgets only for virtual machine hours and is surprised by recurring outbound data-transfer charges. The desired outcome is to account for measured usage and egress charges in cloud cost design. A safe non-destructive test must be used before replacing additional parts. Which post-repair signal best detects regression or repeat exposure?
- Monitor cross-tenant access alerts and changes to service tenancy configuration
- Monitor cross-environment data flow and newly unauthorized public exposure
- Monitor egress spikes and unexpected synchronization jobs
- Monitor host hardware support and hypervisor security updates
Explanation
Correct Answer
C:
Monitor egress spikes and unexpected synchronization jobs. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that a team budgets only for virtual machine hours and is surprised by recurring outbound data-transfer charges. The support goal is to account for measured usage and egress charges in cloud cost design; this monitor action specifically addresses metered cloud ingress and egress costs without confusing a different subsystem.
Incorrect Answers
A:
Monitor cross-tenant access alerts and changes to service tenancy configuration. This action is appropriate for multitenancy versus dedicated cloud resources, normally when an organization uses a SaaS platform shared with several customer organizations. Here the observed facts require metered cloud ingress and egress costs instead.
B:
Monitor cross-environment data flow and newly unauthorized public exposure. This action is appropriate for public versus private versus hybrid cloud, normally when an enterprise must keep one legacy regulatory workload in its own datacenter while scaling an unrelated web front end in a public provider. Here the observed facts require metered cloud ingress and egress costs instead.
D:
Monitor host hardware support and hypervisor security updates. This action is appropriate for type 1 versus type 2 hypervisors, normally when an organization needs multiple production VMs on a dedicated virtualization host without a general-purpose desktop OS layer. Here the observed facts require metered cloud ingress and egress costs instead.
Question 245
During Granite Capital's small-office network service desk, the technician encounters this condition: Staff complain about busy wireless channels in a meeting room. The supporting record states that the available analyzer shows neighboring SSIDs and channel occupancy, while a wired tap captures Ethernet frames. The desired outcome is to use an RF analysis tool for interference assessment rather than wired packet capture. Any configuration change must be reversible and validated on a controlled test device. Which inspection most directly confirms the likely cause before changing components?
- Inspect channel utilization, RSSI and channel overlap in the affected room
- Inspect cable labels, both jack ends and tester wiremap indications
- Compare effective TCP 445 connectivity, SMB service state and share authorization
- Inspect measured upload and download speeds, latency and local service eligibility
Explanation
Correct Answer
A:
Inspect channel utilization, RSSI and channel overlap in the affected room. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that the available analyzer shows neighboring SSIDs and channel occupancy, while a wired tap captures Ethernet frames. The support goal is to use an RF analysis tool for interference assessment rather than wired packet capture; this diagnose action specifically addresses wi-fi analyzer versus network tap without confusing a different subsystem.
Incorrect Answers
B:
Inspect cable labels, both jack ends and tester wiremap indications. This action is appropriate for cable tester versus toner and probe, normally when a technician must determine whether a terminated Ethernet run has crossed wires and split pairs. Here the observed facts require wi-fi analyzer versus network tap instead.
C:
Compare effective TCP 445 connectivity, SMB service state and share authorization. This action is appropriate for smb file sharing port versus rdp, normally when a user can ping a shared Windows file server but cannot map a network share. Here the observed facts require wi-fi analyzer versus network tap instead.
D:
Inspect measured upload and download speeds, latency and local service eligibility. This action is appropriate for fiber wan versus dsl last-mile capacity, normally when a remote design office regularly transfers multi-gigabyte files and can order either fiber or DSL. Here the observed facts require wi-fi analyzer versus network tap instead.
Question 246
On a service ticket for Keystone Health, the team observes: A technician orders an M.2 SSD for a motherboard slot that supports only SATA signaling. The supporting record states that the purchased M.2 drive uses NVMe over PCIe even though the cards look physically similar. The desired outcome is to match storage interface protocol to motherboard slot capabilities. The technician must document observations separately from assumptions. Which controlled service test best evaluates the planned approach?
- Benchmark random reads on approved test HDD and SATA SSD devices
- Verify a test single-mode pair with appropriate optics and light-level measurements
- Re-terminate a lab cable and run a pair-level tester
- Install a supported spare drive into a test board and check firmware discovery
Explanation
Correct Answer
D:
Install a supported spare drive into a test board and check firmware discovery. It tests the proposed solution safely on an approved representative system. The relevant observation is that the purchased M.2 drive uses NVMe over PCIe even though the cards look physically similar. The support goal is to match storage interface protocol to motherboard slot capabilities; this pilot action specifically addresses nvme pcie versus sata storage interface without confusing a different subsystem.
Incorrect Answers
A:
Benchmark random reads on approved test HDD and SATA SSD devices. This action is appropriate for ssd versus hdd latency and interface, normally when a mobile user needs low-latency storage and shock resistance but a procurement request specifies a 5400 RPM hard disk. Here the observed facts require nvme pcie versus sata storage interface instead.
B:
Verify a test single-mode pair with appropriate optics and light-level measurements. This action is appropriate for single-mode versus multimode fiber, normally when a campus backbone spans several kilometers between buildings and requires high throughput. Here the observed facts require nvme pcie versus sata storage interface instead.
C:
Re-terminate a lab cable and run a pair-level tester. This action is appropriate for t568a versus t568b rj45 terminations, normally when a newly crimped eight-wire Ethernet cable fails a wiremap test because one end follows T568A and the other T568B. Here the observed facts require nvme pcie versus sata storage interface instead.
Question 247
During Orchard Services's computer equipment refresh, the technician encounters this condition: A repair shop accidentally ships laptop-size RAM to a tower PC that takes full-size modules. The desired outcome is to recognize memory module form factors and physical socket compatibility. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. Which controlled service test best evaluates the planned approach?
- Install a compatible test DIMM with power disconnected and ESD precautions
- Test an ECC-capable workstation using manufacturer diagnostics and supported event reporting
- Benchmark random reads on approved test HDD and SATA SSD devices
- Use a known-supported test module and confirm safe seating and POST
Explanation
Correct Answer
A:
Install a compatible test DIMM with power disconnected and ESD precautions. It tests the proposed solution safely on an approved representative system. The relevant observation is that a repair shop accidentally ships laptop-size RAM to a tower PC that takes full-size modules. The support goal is to recognize memory module form factors and physical socket compatibility; this pilot action specifically addresses sodimm versus dimm form factor without confusing a different subsystem.
Incorrect Answers
B:
Test an ECC-capable workstation using manufacturer diagnostics and supported event reporting. This action is appropriate for ecc memory error correction compatibility, normally when a workstation used for scientific computation requires supported correction of single-bit RAM errors. Here the observed facts require sodimm versus dimm form factor instead.
C:
Benchmark random reads on approved test HDD and SATA SSD devices. This action is appropriate for ssd versus hdd latency and interface, normally when a mobile user needs low-latency storage and shock resistance but a procurement request specifies a 5400 RPM hard disk. Here the observed facts require sodimm versus dimm form factor instead.
D:
Use a known-supported test module and confirm safe seating and POST. This action is appropriate for ddr generation electrical compatibility, normally when a replacement RAM order has the correct capacity but the wrong DDR generation. Here the observed facts require sodimm versus dimm form factor instead.
Question 248
On a service ticket for Summit Media, the team observes: A business laptop has a lifted trackpad and a visibly swollen internal lithium-ion battery. The supporting record states that the case is deformed and the manufacturer specifies a model-specific service battery. The desired outcome is to remove the battery hazard safely without puncturing the cells. Only approved service procedures and compatible replacement components may be used. What should the technician verify first to establish the problem?
- Confirm swelling, disconnect external power, and check the manufacturer's battery handling instructions
- Check backup success, recovery-key availability, drive connector and manufacturer form-factor compatibility
- Inspect WLAN antenna snap connectors, cable routing and card detection against service documentation
- Check the laptop service manual, slot type, DDR generation, supported capacity and speed
Explanation
Correct Answer
A:
Confirm swelling, disconnect external power, and check the manufacturer's battery handling instructions. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that the case is deformed and the manufacturer specifies a model-specific service battery. The support goal is to remove the battery hazard safely without puncturing the cells; this diagnose action specifically addresses swollen laptop battery replacement without confusing a different subsystem.
Incorrect Answers
B:
Check backup success, recovery-key availability, drive connector and manufacturer form-factor compatibility. That action is appropriate for laptop ssd replacement and encryption, normally when a laptop SSD is failing SMART health checks and holds company data protected with full-disk encryption. Here the observed facts require swollen laptop battery replacement instead.
C:
Inspect WLAN antenna snap connectors, cable routing and card detection against service documentation. That action is appropriate for laptop wi-fi antenna reconnection, normally when after a laptop display assembly replacement, Bluetooth works but Wi-Fi signal is very weak. Here the observed facts require swollen laptop battery replacement instead.
D:
Check the laptop service manual, slot type, DDR generation, supported capacity and speed. This action is appropriate for laptop sodimm compatibility, normally when a field technician wants to add RAM to a serviceable laptop that currently uses DDR4 SODIMMs. Here the observed facts require swollen laptop battery replacement instead.
Question 249
On a service ticket for Riverlight Retail, the team observes: A high-use laser device repeatedly fails to pull the first sheet although print quality is good. The desired outcome is to distinguish pickup roller wear from depleted toner. Only approved service procedures and compatible replacement components may be used. What should be tracked after the fix to maintain service reliability?
- Monitor pickup count and repeated jam positions
- Monitor recurring drum damage and contaminant buildup
- Monitor incompatible label rolls and printhead wear
- Monitor infrequent printing and repeated nozzle blockages
Explanation
Correct Answer
A:
Monitor pickup count and repeated jam positions. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that a high-use laser device repeatedly fails to pull the first sheet although print quality is good. The support goal is to distinguish pickup roller wear from depleted toner; this monitor action specifically addresses laser printer repeated paper jams at pickup without confusing a different subsystem.
Incorrect Answers
B:
Monitor recurring drum damage and contaminant buildup. That action is appropriate for laser repeated streaks from drum defect, normally when printed laser pages have a dark stripe repeated at the same distance down each sheet. Here the observed facts require laser printer repeated paper jams at pickup instead.
C:
Monitor incompatible label rolls and printhead wear. That action is appropriate for thermal printer paper orientation, normally when a shipping label printer feeds paper but produces completely blank labels. Here the observed facts require laser printer repeated paper jams at pickup instead.
D:
Monitor infrequent printing and repeated nozzle blockages. This action is appropriate for inkjet horizontal banding and nozzle obstruction, normally when an inkjet photo printer produces blank horizontal stripes in cyan images. Here the observed facts require laser printer repeated paper jams at pickup instead.
Question 250
At Summit Media, a technician working in workplace mobile support identifies this issue: A replacement tablet displays an empty work calendar while mail remains accessible. The desired outcome is to restore synchronization by matching the authorized account and sync service. The goal is to restore required function without creating a new security or safety problem. Which controlled service test best evaluates the planned approach?
- Connect a known video-capable test host and compare it with the data-only port
- Create one harmless test appointment and synchronize through the chosen enterprise account
- Activate the eSIM on a spare enrolled phone using an approved carrier test profile
- Pilot managed work apps with a consented BYOD phone and an unprotected personal app
Explanation
Correct Answer
B:
Create one harmless test appointment and synchronize through the chosen enterprise account. It tests the proposed solution safely on an approved representative system. The relevant observation is that a replacement tablet displays an empty work calendar while mail remains accessible. The support goal is to restore synchronization by matching the authorized account and sync service; this pilot action specifically addresses mobile calendar and contact synchronization without confusing a different subsystem.
Incorrect Answers
A:
Connect a known video-capable test host and compare it with the data-only port. This action is appropriate for usb-c connector versus supported protocol, normally when a user assumes every laptop USB-C port can send video to a USB-C monitor. Here the observed facts require mobile calendar and contact synchronization instead.
C:
Activate the eSIM on a spare enrolled phone using an approved carrier test profile. That action is appropriate for mobile esim carrier activation, normally when a company phone has cellular signal bars but cannot attach to its assigned business data plan. Here the observed facts require mobile calendar and contact synchronization instead.
D:
Pilot managed work apps with a consented BYOD phone and an unprotected personal app. That action is appropriate for byod mobile application management, normally when staff use personally owned phones to read corporate mail but refuse full device enrollment. Here the observed facts require mobile calendar and contact synchronization instead.
