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ServiceNow CIS-ITSM Practice Test 90

Question 890

During a ServiceNow IT service management review, the following issue is identified: A discovery integration begins creating duplicate cloud resources. Which implementation activity is MOST SUITABLE for the situation? Select ONE answer.

  1. Represent relevant shared service relationships under CSDM
  2. Inspect identification errors and match rules before import
  3. Record the condition and escalate to change manager
  4. Evaluate category placement and access criteria together

Explanation

Correct Answer

B:

Inspect identification errors and match rules before import is the strongest concrete implementation or handling step for this specific original ITSM educational case: A discovery integration begins creating duplicate cloud resources. The main technical reason is: Identification determines CI identity while reconciliation controls authorized source updates to attributes.

Incorrect Answers

A:

The appropriate response for this situation is: Inspect identification errors and match rules before import. Its technical justification is: Identification determines CI identity while reconciliation controls authorized source updates to attributes.

C:

That option concerns Change task assignment and work notes. Identification determines CI identity while reconciliation controls authorized source updates to attributes.

D:

That option concerns Catalog structure and catalog categories. Identification determines CI identity while reconciliation controls authorized source updates to attributes.

Question 891

During a ServiceNow IT service management review, the following issue is identified: A discovery integration begins creating duplicate cloud resources. Which verification finding BEST demonstrates a successful response? Select ONE answer.

  1. Only authorized contractors can place the order
  2. New submissions reflect the approved package
  3. Reviewers use defensible dependencies
  4. Duplicate creation is stopped and reported

Explanation

Correct Answer

D:

Duplicate creation is stopped and reported is the strongest observable validation evidence for this specific original ITSM educational case: A discovery integration begins creating duplicate cloud resources. The main technical reason is: Identification determines CI identity while reconciliation controls authorized source updates to attributes.

Incorrect Answers

A:

That option concerns Catalog item availability and user criteria. Identification determines CI identity while reconciliation controls authorized source updates to attributes.

B:

That option concerns Order guides and multi-item requests. Identification determines CI identity while reconciliation controls authorized source updates to attributes.

C:

The appropriate response for this situation is: Duplicate creation is stopped and reported. Its technical justification is: Identification determines CI identity while reconciliation controls authorized source updates to attributes.

Question 892

An ITSM implementer faces this business situation: A critical application service lacks an assigned owner in its CI records. Which design or handling approach MOST DIRECTLY addresses the requirement? Select ONE best answer.

  1. Configure item price and chargeback fields without inventing financial authority
  2. Enable automated work assignment only where supported and operationally justified
  3. Measure CMDB completeness, correctness and compliance through governed health rules
  4. Apply identification and reconciliation rules to prevent duplicate or conflicting CI updates

Explanation

Correct Answer

C:

Measure CMDB completeness, correctness and compliance through governed health rules is the strongest appropriate service management design for this specific original ITSM educational case: A critical application service lacks an assigned owner in its CI records. The main technical reason is: CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

Incorrect Answers

A:

That option concerns Catalog item pricing and financial attributes. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

B:

That option concerns Automatic work assignment considerations. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

D:

The appropriate response for this situation is: Measure CMDB completeness, correctness and compliance through governed health rules. Its technical justification is: CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

Question 893

An ITSM implementer faces this business situation: A critical application service lacks an assigned owner in its CI records. Which specific configuration or operational step BEST implements the intended response? Select ONE best answer.

  1. Create an approved template with safe defaults
  2. Evaluate existing classes and extend only where justified
  3. Verify the expected recurrence indicator and document confirmation
  4. Define and monitor appropriate completeness checks

Explanation

Correct Answer

D:

Define and monitor appropriate completeness checks is the strongest concrete implementation or handling step for this specific original ITSM educational case: A critical application service lacks an assigned owner in its CI records. The main technical reason is: CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

Incorrect Answers

A:

That option concerns Incident templates and default fields. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

B:

That option concerns CMDB configuration item class hierarchy. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

C:

That option concerns Problem resolution and closure checks. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

Question 894

An ITSM implementer faces this business situation: A critical application service lacks an assigned owner in its CI records. What observed result would MOST CLEARLY verify the required outcome? Select ONE best answer.

  1. A remediation decision is taken at the right level
  2. The CMDB avoids duplicate records for one instance
  3. Missing owners are visible for remediation
  4. The RITM records the external provisioning outcome

Explanation

Correct Answer

C:

Missing owners are visible for remediation is the strongest observable validation evidence for this specific original ITSM educational case: A critical application service lacks an assigned owner in its CI records. The main technical reason is: CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

Incorrect Answers

A:

The appropriate response for this situation is: Missing owners are visible for remediation. Its technical justification is: CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

B:

The CMDB avoids duplicate records for one instance can be relevant to the different study topic "Identification and reconciliation rule concepts" in the Configuration Management Database domain, but it does not most directly satisfy the requested observable validation evidence for the exact situation: A critical application service lacks an assigned owner in its CI records. the appropriate response for this situation is: Missing owners are visible for remediation.

D:

That option concerns Catalog integration with external services. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

Question 895

A service team is reviewing this ITSM implementation case: An inventory record points to a retired server for a current business service. Which response should the implementation owner PRIORITIZE? Choose ONE best answer.

  1. Configure problem records to support assessment, root-cause work and resolution through a governed lifecycle
  2. Configure change model transitions that enforce the intended state and record requirements
  3. Measure CMDB completeness, correctness and compliance through governed health rules
  4. Apply identification and reconciliation rules to prevent duplicate or conflicting CI updates

Explanation

Correct Answer

C:

Measure CMDB completeness, correctness and compliance through governed health rules is the strongest appropriate service management design for this specific original ITSM educational case: An inventory record points to a retired server for a current business service. The main technical reason is: CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

Incorrect Answers

A:

That option concerns Problem record model and problem lifecycle. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

B:

That option concerns Change model and state transition rules. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

D:

Apply identification and reconciliation rules to prevent duplicate or conflicting CI updates can be relevant to the different study topic "Identification and reconciliation rule concepts" in the Configuration Management Database domain, but it does not most directly satisfy the requested appropriate service management design for the exact situation: An inventory record points to a retired server for a current business service. the appropriate response for this situation is: Measure CMDB completeness, correctness and compliance through governed health rules.

Question 896

A service team is reviewing this ITSM implementation case: An inventory record points to a retired server for a current business service. What should the team SPECIFICALLY configure or do? Choose ONE best answer.

  1. Reconcile connection references and retire obsolete links
  2. Reconcile operational evidence and correct relationships
  3. Compare recurrence before and after deployment on equivalent cohorts
  4. Set approved assignment notification conditions

Explanation

Correct Answer

B:

Reconcile operational evidence and correct relationships is the strongest concrete implementation or handling step for this specific original ITSM educational case: An inventory record points to a retired server for a current business service. The main technical reason is: CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

Incorrect Answers

A:

The appropriate response for this situation is: Reconcile operational evidence and correct relationships. Its technical justification is: CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

C:

That option concerns Problem metric and repeat-incident analysis. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

D:

That option concerns Incident notifications and event-driven updates. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

Question 897

A service team is reviewing this ITSM implementation case: An inventory record points to a retired server for a current business service. Which evidence BEST confirms that the work achieved its goal? Choose ONE best answer.

  1. The workflow cannot proceed on a rejected assessment
  2. Topology reflects current infrastructure
  3. Health analysis reflects improved accuracy
  4. The problem reflects recurrence and affected cohorts

Explanation

Correct Answer

C:

Health analysis reflects improved accuracy is the strongest observable validation evidence for this specific original ITSM educational case: An inventory record points to a retired server for a current business service. The main technical reason is: CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

Incorrect Answers

A:

That option concerns Change approval policy and state gates. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

B:

The appropriate response for this situation is: Health analysis reflects improved accuracy. Its technical justification is: CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

D:

The problem reflects recurrence and affected cohorts can be relevant to the different study topic "Reactive problem creation from repeat incidents" in the Problem Management domain, but it does not most directly satisfy the requested observable validation evidence for the exact situation: An inventory record points to a retired server for a current business service. the appropriate response for this situation is: Health analysis reflects improved accuracy.

Question 898

During a ServiceNow IT service management review, the following issue is identified: A governance review finds stale and duplicate CIs across sources. What is the MOST DEFENSIBLE ITSM approach for this situation? Select ONE answer.

  1. Create reactive problem investigations from significant incidents that suggest unresolved causes
  2. Maintain relevant CI dependency relationships for operational impact analysis
  3. Measure CMDB completeness, correctness and compliance through governed health rules
  4. Govern standard changes through approved repeatable models and templates

Explanation

Correct Answer

C:

Measure CMDB completeness, correctness and compliance through governed health rules is the strongest appropriate service management design for this specific original ITSM educational case: A governance review finds stale and duplicate CIs across sources. The main technical reason is: CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

Incorrect Answers

A:

Create reactive problem investigations from significant incidents that suggest unresolved causes can be relevant to the different study topic "Reactive problem creation from repeat incidents" in the Problem Management domain, but it does not most directly satisfy the requested appropriate service management design for the exact situation: A governance review finds stale and duplicate CIs across sources. the appropriate response for this situation is: Measure CMDB completeness, correctness and compliance through governed health rules.

B:

Maintain relevant CI dependency relationships for operational impact analysis can be relevant to the different study topic "CMDB relationship integrity and impact" in the Configuration Management Database domain, but it does not most directly satisfy the requested appropriate service management design for the exact situation: A governance review finds stale and duplicate CIs across sources. the appropriate response for this situation is: Measure CMDB completeness, correctness and compliance through governed health rules.

D:

That option concerns Standard change preauthorization controls. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

Question 899

During a ServiceNow IT service management review, the following issue is identified: A governance review finds stale and duplicate CIs across sources. Which implementation activity is MOST SUITABLE for the situation? Select ONE answer.

  1. Evaluate correlated impact and major incident candidate records
  2. Use health and deduplication investigations to assign accountable cleanup
  3. Represent relevant shared service relationships under CSDM
  4. Use work notes for internal handoff and resolution evidence

Explanation

Correct Answer

B:

Use health and deduplication investigations to assign accountable cleanup is the strongest concrete implementation or handling step for this specific original ITSM educational case: A governance review finds stale and duplicate CIs across sources. The main technical reason is: CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

Incorrect Answers

A:

That option concerns Major incident identification criteria. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

C:

That option concerns CSDM alignment for ITSM processes. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

D:

That option concerns Incident work notes versus customer comments. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

Question 900

During a ServiceNow IT service management review, the following issue is identified: A governance review finds stale and duplicate CIs across sources. Which verification finding BEST demonstrates a successful response? Select ONE answer.

  1. The change undergoes needed unique risk review
  2. The investigation balances urgency and change risk
  3. Reviewers use defensible dependencies
  4. Data-quality risks are tracked to resolution

Explanation

Correct Answer

D:

Data-quality risks are tracked to resolution is the strongest observable validation evidence for this specific original ITSM educational case: A governance review finds stale and duplicate CIs across sources. The main technical reason is: CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

Incorrect Answers

A:

That option concerns Change template governance. CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

B:

The appropriate response for this situation is: Data-quality risks are tracked to resolution. Its technical justification is: CMDB health reports evidence quality dimensions and do not become correct simply because a dashboard is green.

C:

Reviewers use defensible dependencies can be relevant to the different study topic "CMDB relationship integrity and impact" in the Configuration Management Database domain, but it does not most directly satisfy the requested observable validation evidence for the exact situation: A governance review finds stale and duplicate CIs across sources. the appropriate response for this situation is: Data-quality risks are tracked to resolution.

Certified Implementation Specialist - IT Service Management (CIS-ITSM) Practice Tests