Question 380
A remote user moves from a guest Wi-Fi subnet to corporate LAN, but the previous authenticated session state is used to troubleshoot an unexpected policy decision. Which diagnostic evidence should the FortiGate administrator check FIRST?
Explanation
Correct Answer
Examine user authentication state, configured source user groups, policy schedule, session table, policy ID and log timestamps on the test client. This distinguishes the relevant FortiGate device, session or controller evidence. A scheduled policy or identity filter does not retroactively terminate every established session, and a group match depends on reliable identification of the user's current IP or session. The corresponding action is: Combine the correct identity groups, schedules and narrowly scoped services in a FortiGate firewall policy, and assess whether active sessions require clearing after rule changes. Scenario: A remote user moves from a guest Wi-Fi subnet to corporate LAN, but the previous authenticated session state is used to troubleshoot an unexpected policy decision.
Incorrect Answers
Inspect object IP ranges, DNS resolution for dynamic objects, zone membership, custom service ports and protocol, schedule objects and effective policy matches. This diagnostic is related to Address and service objects, interface zones, and policy scoping rather than the controlling evidence for this scenario. Examine instead: Examine user authentication state, configured source user groups, policy schedule, session table, policy ID and log timestamps on the test client. Scenario: A remote user moves from a guest Wi-Fi subnet to corporate LAN, but the previous authenticated session state is used to troubleshoot an unexpected policy decision.
Examine FSSO agent status, polling event backlog, collector filters, clock skew, affected user/IP mapping, session age and matching policy logs. This diagnostic is related to FSSO troubleshooting and authentication connector health rather than the controlling evidence for this scenario. Examine instead: Examine user authentication state, configured source user groups, policy schedule, session table, policy ID and log timestamps on the test client. Scenario: A remote user moves from a guest Wi-Fi subnet to corporate LAN, but the previous authenticated session state is used to troubleshoot an unexpected policy decision.
Check RADIUS server address and UDP ports, shared secret, source IP, request logs, returned group attributes, timeout, MFA challenge capability and user policy. This diagnostic is related to RADIUS authentication and policy-bound MFA validation rather than the controlling evidence for this scenario. Examine instead: Examine user authentication state, configured source user groups, policy schedule, session table, policy ID and log timestamps on the test client. Scenario: A remote user moves from a guest Wi-Fi subnet to corporate LAN, but the previous authenticated session state is used to troubleshoot an unexpected policy decision.