CompTIA 220-1201 Practice Test 92
Question 910
On a service ticket for Vertex Media, the team observes: Printed laser pages have a dark stripe repeated at the same distance down each sheet. The supporting record states that the cartridge is full but the imaging drum surface shows visible defects. The desired outcome is to identify imaging drum defects instead of wasting printer network troubleshooting time. Only approved service procedures and compatible replacement components may be used. What should the technician verify first to establish the problem?
- Inspect repeating mark spacing, imaging drum condition and cartridge compatibility
- Inspect feed roller grip, separation pad, paper weight and tray condition
- Check current printer IP, queue port, spooler state and job errors
- Check nozzle pattern, ink cartridge condition and printhead alignment
Explanation
Correct Answer
A:
Inspect repeating mark spacing, imaging drum condition and cartridge compatibility. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that the cartridge is full but the imaging drum surface shows visible defects. The support goal is to identify imaging drum defects instead of wasting printer network troubleshooting time; this diagnose action specifically addresses laser repeated streaks from drum defect without confusing a different subsystem.
Incorrect Answers
B:
Inspect feed roller grip, separation pad, paper weight and tray condition. That action is appropriate for laser printer repeated paper jams at pickup, normally when a laser printer jams on the first page when it tries to feed paper from tray 1. Here the observed facts require laser repeated streaks from drum defect instead.
C:
Check current printer IP, queue port, spooler state and job errors. This action is appropriate for printer offline queue despite network availability, normally when a shared printer is reachable on the network but user jobs accumulate in an offline queue. Here the observed facts require laser repeated streaks from drum defect instead.
D:
Check nozzle pattern, ink cartridge condition and printhead alignment. That action is appropriate for inkjet horizontal banding and nozzle obstruction, normally when an inkjet photo printer produces blank horizontal stripes in cyan images. Here the observed facts require laser repeated streaks from drum defect instead.
Question 911
During Monarch Pharmacy's end-user troubleshooting, the technician encounters this condition: A gaming PC has fans and lights but fails POST after a second RAM stick was installed. The desired outcome is to diagnose a probable memory seating or module fault before swapping unrelated parts. User data and business service continuity must be preserved. How should the solution first be tested on an approved spare or pilot system?
- Boot with one known-good compatible DIMM and vary only one module at a time
- Power the PC from a verified test outlet and known-good cord without opening the energized PSU
- Run a short controlled load test after servicing cooling on a lab desktop
- Boot a test configuration with supported onboard video after safely removing the add-in GPU
Explanation
Correct Answer
A:
Boot with one known-good compatible DIMM and vary only one module at a time. It tests the proposed solution safely on an approved representative system. The relevant observation is that a gaming PC has fans and lights but fails POST after a second RAM stick was installed. The support goal is to diagnose a probable memory seating or module fault before swapping unrelated parts; this pilot action specifically addresses desktop memory fault preventing post without confusing a different subsystem.
Incorrect Answers
B:
Power the PC from a verified test outlet and known-good cord without opening the energized PSU. That action is appropriate for completely dead desktop power path, normally when a tower PC has no LEDs, fans, or POST activity after the user changed power outlets. Here the observed facts require desktop memory fault preventing post instead.
C:
Run a short controlled load test after servicing cooling on a lab desktop. That action is appropriate for cpu overheat from failed fan, normally when a desktop shuts off only after several minutes of high CPU utilization. Here the observed facts require desktop memory fault preventing post instead.
D:
Boot a test configuration with supported onboard video after safely removing the add-in GPU. This action is appropriate for post beep code interpretation and expansion-card isolation, normally when a newly upgraded desktop beeps at startup and shows no BIOS screen. Here the observed facts require desktop memory fault preventing post instead.
Question 912
During Horizon College's IT virtualization planning, the technician encounters this condition: A small business wants a hosted database platform but not responsibility for patching the underlying database server OS. The supporting record states that the provider offers managed databases, raw virtual machines and a complete customer-facing business app. The desired outcome is to select a service model based on who manages runtime infrastructure. Any configuration change must be reversible and validated on a controlled test device. What should support monitor to catch a recurrence of the same failure?
- Monitor service patch announcements and customer-managed database access settings
- Monitor cross-tenant access alerts and changes to service tenancy configuration
- Monitor scaling oscillation, capacity limits and cost spikes
- Monitor cross-environment data flow and newly unauthorized public exposure
Explanation
Correct Answer
A:
Monitor service patch announcements and customer-managed database access settings. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that the provider offers managed databases, raw virtual machines and a complete customer-facing business app. The support goal is to select a service model based on who manages runtime infrastructure; this monitor action specifically addresses iaas versus paas versus saas ownership without confusing a different subsystem.
Incorrect Answers
B:
Monitor cross-tenant access alerts and changes to service tenancy configuration. This action is appropriate for multitenancy versus dedicated cloud resources, normally when an organization uses a SaaS platform shared with several customer organizations. Here the observed facts require iaas versus paas versus saas ownership instead.
C:
Monitor scaling oscillation, capacity limits and cost spikes. That action is appropriate for cloud elasticity versus fixed provisioning, normally when an online storefront sees traffic triple for two hours and then fall back to normal. Here the observed facts require iaas versus paas versus saas ownership instead.
D:
Monitor cross-environment data flow and newly unauthorized public exposure. That action is appropriate for public versus private versus hybrid cloud, normally when an enterprise must keep one legacy regulatory workload in its own datacenter while scaling an unrelated web front end in a public provider. Here the observed facts require iaas versus paas versus saas ownership instead.
Question 913
During Westbrook Energy's hardware and network incident triage, the technician encounters this condition: A shipping label printer feeds paper but produces completely blank labels. The supporting record states that the printer uses direct-thermal media and its paper roll has been installed with the coated side facing away from the heating element. The desired outcome is to diagnose thermal paper orientation rather than ink or toner depletion. Any configuration change must be reversible and validated on a controlled test device. What should be tracked after the fix to maintain service reliability?
- Monitor incompatible label rolls and printhead wear
- Monitor pickup count and repeated jam positions
- Monitor infrequent printing and repeated nozzle blockages
- Monitor firmware resets and missing boot entries
Explanation
Correct Answer
A:
Monitor incompatible label rolls and printhead wear. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that the printer uses direct-thermal media and its paper roll has been installed with the coated side facing away from the heating element. The support goal is to diagnose thermal paper orientation rather than ink or toner depletion; this monitor action specifically addresses thermal printer paper orientation without confusing a different subsystem.
Incorrect Answers
B:
Monitor pickup count and repeated jam positions. That action is appropriate for laser printer repeated paper jams at pickup, normally when a laser printer jams on the first page when it tries to feed paper from tray 1. Here the observed facts require thermal printer paper orientation instead.
C:
Monitor infrequent printing and repeated nozzle blockages. That action is appropriate for inkjet horizontal banding and nozzle obstruction, normally when an inkjet photo printer produces blank horizontal stripes in cyan images. Here the observed facts require thermal printer paper orientation instead.
D:
Monitor firmware resets and missing boot entries. This action is appropriate for uefi boot order after a second drive, normally when a computer reports no bootable operating system after a new secondary drive was added. Here the observed facts require thermal printer paper orientation instead.
Question 914
During Maplebank Ltd's cloud and desktop infrastructure review, the technician encounters this condition: A team budgets only for virtual machine hours and is surprised by recurring outbound data-transfer charges. The desired outcome is to account for measured usage and egress charges in cloud cost design. A safe non-destructive test must be used before replacing additional parts. Which inspection most directly confirms the likely cause before changing components?
- Inspect billing dimensions for storage, requests, ingress and outbound transfer
- Inspect provider tenancy model, contractual isolation guarantees and application data boundaries
- Identify whether the hypervisor runs directly on hardware or above a host desktop OS
- Identify where services run and whether there is functional integration between deployment models
Explanation
Correct Answer
A:
Inspect billing dimensions for storage, requests, ingress and outbound transfer. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that a team budgets only for virtual machine hours and is surprised by recurring outbound data-transfer charges. The support goal is to account for measured usage and egress charges in cloud cost design; this diagnose action specifically addresses metered cloud ingress and egress costs without confusing a different subsystem.
Incorrect Answers
B:
Inspect provider tenancy model, contractual isolation guarantees and application data boundaries. That action is appropriate for multitenancy versus dedicated cloud resources, normally when an organization uses a SaaS platform shared with several customer organizations. Here the observed facts require metered cloud ingress and egress costs instead.
C:
Identify whether the hypervisor runs directly on hardware or above a host desktop OS. This action is appropriate for type 1 versus type 2 hypervisors, normally when an organization needs multiple production VMs on a dedicated virtualization host without a general-purpose desktop OS layer. Here the observed facts require metered cloud ingress and egress costs instead.
D:
Identify where services run and whether there is functional integration between deployment models. That action is appropriate for public versus private versus hybrid cloud, normally when an enterprise must keep one legacy regulatory workload in its own datacenter while scaling an unrelated web front end in a public provider. Here the observed facts require metered cloud ingress and egress costs instead.
Question 915
On a service ticket for Seabright Supplies, the team observes: Users near a lunchroom suffer slow 2.4 GHz Wi-Fi at peak periods while wired links stay normal. The supporting record states that RF survey shows high channel utilization and overlapping neighboring APs. The desired outcome is to resolve radio interference before increasing wired internet capacity. The goal is to restore required function without creating a new security or safety problem. Which inspection most directly confirms the likely cause before changing components?
- Check resolver settings, DNS request responses and direct-IP reachability
- Inspect link LEDs, cable jacket, RJ45 latch and switch port error counters
- Inspect port access and voice VLAN settings, LLDP, assigned IP subnets and switch change log
- Inspect channel use, signal strength, client retries and non-Wi-Fi interference sources
Explanation
Correct Answer
D:
Inspect channel use, signal strength, client retries and non-Wi-Fi interference sources. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that RF survey shows high channel utilization and overlapping neighboring APs. The support goal is to resolve radio interference before increasing wired internet capacity; this diagnose action specifically addresses intermittent wi-fi due to channel interference without confusing a different subsystem.
Incorrect Answers
A:
Check resolver settings, DNS request responses and direct-IP reachability. That action is appropriate for dns failure with working ip connectivity, normally when a workstation opens a service directly by numeric IP but says its hostname cannot be resolved. Here the observed facts require intermittent wi-fi due to channel interference instead.
B:
Inspect link LEDs, cable jacket, RJ45 latch and switch port error counters. This action is appropriate for copper ethernet link flapping, normally when a workstation loses Ethernet connection whenever its patch lead is bent. Here the observed facts require intermittent wi-fi due to channel interference instead.
C:
Inspect port access and voice VLAN settings, LLDP, assigned IP subnets and switch change log. That action is appropriate for vlan mismatch causing one desk to lose access, normally when a desk phone and PC stop reaching their correct services after a switch port change. Here the observed facts require intermittent wi-fi due to channel interference instead.
Question 916
A support request at Lakeside Analytics presents this problem: A mobile handheld scanner disappears from Bluetooth when a coworker's phone enters the room. The desired outcome is to differentiate Bluetooth accessory power and pairing from WLAN connection quality. The technician must document observations separately from assumptions. What observation would verify successful service restoration?
- Verify mobile data works within coverage while Wi-Fi remains optional
- Verify stable charging without pressure or unusual heat
- Verify scan input stays stable during a full approved shift-length trial
- Verify backup integrity and correct operation from the new healthy drive
Explanation
Correct Answer
C:
Verify scan input stays stable during a full approved shift-length trial. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that a mobile handheld scanner disappears from Bluetooth when a coworker's phone enters the room. The support goal is to differentiate Bluetooth accessory power and pairing from WLAN connection quality; this validate action specifically addresses bluetooth accessory reconnect failure without confusing a different subsystem.
Incorrect Answers
A:
Verify mobile data works within coverage while Wi-Fi remains optional. That action is appropriate for mobile data failure due to disabled cellular, normally when a smartphone can browse over Wi-Fi but cannot connect to the internet when leaving the office. Here the observed facts require bluetooth accessory reconnect failure instead.
B:
Verify stable charging without pressure or unusual heat. That action is appropriate for mobile charging port debris, normally when a phone charges intermittently only when its USB-C plug is held at an angle. Here the observed facts require bluetooth accessory reconnect failure instead.
D:
Verify backup integrity and correct operation from the new healthy drive. This action is appropriate for s.m.a.r.t. warning and imminent drive failure, normally when a desktop disk reports increasing reallocated sectors and read retries. Here the observed facts require bluetooth accessory reconnect failure instead.
Question 917
On a service ticket for Summit Media, the team observes: A purchasing manager believes a separate SaaS login means the vendor built an exclusive physical server for each customer. The desired outcome is to distinguish logical tenant isolation from guaranteed dedicated physical hardware. Only approved service procedures and compatible replacement components may be used. What should be tracked after the fix to maintain service reliability?
- Monitor cross-environment data flow and newly unauthorized public exposure
- Monitor cross-tenant access alerts and changes to service tenancy configuration
- Monitor scaling oscillation, capacity limits and cost spikes
- Monitor old snapshots and backup restore-test failures
Explanation
Correct Answer
B:
Monitor cross-tenant access alerts and changes to service tenancy configuration. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that a purchasing manager believes a separate SaaS login means the vendor built an exclusive physical server for each customer. The support goal is to distinguish logical tenant isolation from guaranteed dedicated physical hardware; this monitor action specifically addresses multitenancy versus dedicated cloud resources without confusing a different subsystem.
Incorrect Answers
A:
Monitor cross-environment data flow and newly unauthorized public exposure. That action is appropriate for public versus private versus hybrid cloud, normally when an enterprise must keep one legacy regulatory workload in its own datacenter while scaling an unrelated web front end in a public provider. Here the observed facts require multitenancy versus dedicated cloud resources instead.
C:
Monitor scaling oscillation, capacity limits and cost spikes. That action is appropriate for cloud elasticity versus fixed provisioning, normally when an online storefront sees traffic triple for two hours and then fall back to normal. Here the observed facts require multitenancy versus dedicated cloud resources instead.
D:
Monitor old snapshots and backup restore-test failures. This action is appropriate for vm snapshot versus independent backup, normally when a developer calls a local VM snapshot a complete disaster recovery backup. Here the observed facts require multitenancy versus dedicated cloud resources instead.
Question 918
A support request at Aster Systems presents this problem: A laptop can start a trusted OS but prompts when an unsigned bootloader is inserted. The supporting record states that the organization requires UEFI Secure Boot validation rather than just setting the boot device first. The desired outcome is to distinguish boot selection priority from cryptographic boot validation. The goal is to restore required function without creating a new security or safety problem. Which configuration or repair action best addresses the stated requirement?
- Enable approved Secure Boot controls without assuming boot order provides signature checking
- Choose a resolution meeting workspace needs and refresh rate supported by the GPU and cable
- Install the cooler with appropriate pressure and thermal interface material
- Select a listed compatible processor and cooling solution for the board
Explanation
Correct Answer
A:
Enable approved Secure Boot controls without assuming boot order provides signature checking. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that the organization requires UEFI Secure Boot validation rather than just setting the boot device first. The support goal is to distinguish boot selection priority from cryptographic boot validation; this design action specifically addresses uefi secure boot versus boot order without confusing a different subsystem.
Incorrect Answers
B:
Choose a resolution meeting workspace needs and refresh rate supported by the GPU and cable. This action is appropriate for refresh rate versus screen resolution, normally when a support buyer mistakes 144 Hz for a count of display pixels when comparing two monitors. Here the observed facts require uefi secure boot versus boot order instead.
C:
Install the cooler with appropriate pressure and thermal interface material. That action is appropriate for cpu heatsink thermal interface, normally when a workstation reaches a thermal limit seconds after a cooler was replaced. Here the observed facts require uefi secure boot versus boot order instead.
D:
Select a listed compatible processor and cooling solution for the board. That action is appropriate for cpu socket matching motherboard, normally when a gaming PC has a motherboard with an AMD processor socket but an Intel CPU was ordered. Here the observed facts require uefi secure boot versus boot order instead.
Question 919
During Westbrook Energy's end-user troubleshooting, the technician encounters this condition: A two-disk mirror still serves files but its management page shows a failed member and no redundancy. The desired outcome is to restore RAID redundancy without wiping the surviving volume. User data and business service continuity must be preserved. Which controlled service test best evaluates the planned approach?
- Feed a short set of labeled test media in the proper orientation
- Test the SSD in an approved NVMe-capable lab M.2 socket
- Select the existing OS boot manager temporarily on a test PC
- Rehearse a RAID 1 rebuild with a disposable lab array and a spare disk
Explanation
Correct Answer
D:
Rehearse a RAID 1 rebuild with a disposable lab array and a spare disk. It tests the proposed solution safely on an approved representative system. The relevant observation is that a two-disk mirror still serves files but its management page shows a failed member and no redundancy. The support goal is to restore RAID redundancy without wiping the surviving volume; this pilot action specifically addresses degraded raid after a failed member without confusing a different subsystem.
Incorrect Answers
A:
Feed a short set of labeled test media in the proper orientation. This action is appropriate for thermal printer paper orientation, normally when a shipping label printer feeds paper but produces completely blank labels. Here the observed facts require degraded raid after a failed member instead.
B:
Test the SSD in an approved NVMe-capable lab M.2 socket. That action is appropriate for nvme ssd not detected after installation, normally when a new NVMe SSD is absent from firmware and the storage installer. Here the observed facts require degraded raid after a failed member instead.
C:
Select the existing OS boot manager temporarily on a test PC. That action is appropriate for uefi boot order after a second drive, normally when a computer reports no bootable operating system after a new secondary drive was added. Here the observed facts require degraded raid after a failed member instead.
Question 920
A support request at Aster Systems presents this problem: A PC shows a hypervisor unavailable error until processor virtualization is enabled in UEFI. The desired outcome is to identify firmware virtualization prerequisites for a supported VM platform. Only approved service procedures and compatible replacement components may be used. Which configuration or repair action best addresses the stated requirement?
- Deploy a supported VDI solution with centrally hosted desktop sessions
- Enable the appropriate CPU virtualization feature in firmware under change control
- Keep snapshots for short rollback and use separate validated backups for data resilience
- Use a Type 2 hosted hypervisor for a nonproduction guest on the existing OS
Explanation
Correct Answer
B:
Enable the appropriate CPU virtualization feature in firmware under change control. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that a PC shows a hypervisor unavailable error until processor virtualization is enabled in UEFI. The support goal is to identify firmware virtualization prerequisites for a supported VM platform; this design action specifically addresses virtualization cpu extensions without confusing a different subsystem.
Incorrect Answers
A:
Deploy a supported VDI solution with centrally hosted desktop sessions. That action is appropriate for vdi versus local desktop processing, normally when a company wants centrally managed user desktops accessed from inexpensive endpoints. Here the observed facts require virtualization cpu extensions instead.
C:
Keep snapshots for short rollback and use separate validated backups for data resilience. This action is appropriate for vm snapshot versus independent backup, normally when a developer calls a local VM snapshot a complete disaster recovery backup. Here the observed facts require virtualization cpu extensions instead.
D:
Use a Type 2 hosted hypervisor for a nonproduction guest on the existing OS. That action is appropriate for hosted type 2 virtualization for testing, normally when a help desk engineer needs an isolated test operating system on an existing laptop. Here the observed facts require virtualization cpu extensions instead.
