CompTIA 220-1201 Practice Test 89
Question 880
A support request at Fountain Transport presents this problem: Staff use personally owned phones to read corporate mail but refuse full device enrollment. The supporting record states that the employer needs to protect work app data while leaving personal photos and apps outside corporate control. The desired outcome is to apply supported corporate application controls with appropriate privacy scope. The technician must document observations separately from assumptions. Which verification result supports the intended technical outcome?
- Confirm user files and boot integrity are restored and encryption reports protected state
- Confirm controlled copy or save actions are restricted while private personal content remains unaffected
- Verify mobile data works with Wi-Fi off and voice features meet plan support
- Verify the appointment and a test contact appear consistently on both devices
Explanation
Correct Answer
B:
Confirm controlled copy or save actions are restricted while private personal content remains unaffected. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that the employer needs to protect work app data while leaving personal photos and apps outside corporate control. The support goal is to apply supported corporate application controls with appropriate privacy scope; this validate action specifically addresses byod mobile application management without confusing a different subsystem.
Incorrect Answers
A:
Confirm user files and boot integrity are restored and encryption reports protected state. This action is appropriate for laptop ssd replacement and encryption, normally when a laptop SSD is failing SMART health checks and holds company data protected with full-disk encryption. Here the observed facts require byod mobile application management instead.
C:
Verify mobile data works with Wi-Fi off and voice features meet plan support. That action is appropriate for mobile esim carrier activation, normally when a company phone has cellular signal bars but cannot attach to its assigned business data plan. Here the observed facts require byod mobile application management instead.
D:
Verify the appointment and a test contact appear consistently on both devices. That action is appropriate for mobile calendar and contact synchronization, normally when a user's phone receives mail but calendar edits never appear on the company laptop. Here the observed facts require byod mobile application management instead.
Question 881
At Amberline Finance, a technician working in hardware and network incident triage identifies this issue: A laptop screen looks black but a flashlight reveals a faint intact desktop image. The supporting record states that an external display works and the built-in LCD image exists without sufficient illumination. The desired outcome is to distinguish backlight or power-circuit failure from GPU rendering failure. Any configuration change must be reversible and validated on a controlled test device. Which acceptance result best demonstrates the issue is resolved?
- Verify internal brightness returns while external video remains unaffected
- Verify movement no longer causes signal loss at the intended resolution
- Verify the projector shows the test slide and remains stable in the selected mode
- Verify the client receives valid scope IP, subnet mask, gateway and DNS options
Explanation
Correct Answer
A:
Verify internal brightness returns while external video remains unaffected. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that an external display works and the built-in LCD image exists without sufficient illumination. The support goal is to distinguish backlight or power-circuit failure from GPU rendering failure; this validate action specifically addresses backlight failure on laptop lcd without confusing a different subsystem.
Incorrect Answers
B:
Verify movement no longer causes signal loss at the intended resolution. That action is appropriate for intermittent monitor image due to video cable, normally when a monitor intermittently goes black when its display cable is moved. Here the observed facts require backlight failure on laptop lcd instead.
C:
Verify the projector shows the test slide and remains stable in the selected mode. That action is appropriate for projector wrong input versus computer failure, normally when a conference room projector displays a no-signal message while the laptop works locally. Here the observed facts require backlight failure on laptop lcd instead.
D:
Verify the client receives valid scope IP, subnet mask, gateway and DNS options. This action is appropriate for dhcp failure and 169.254 apipa symptom, normally when an office PC obtains a 169.254 address and cannot reach internet destinations. Here the observed facts require backlight failure on laptop lcd instead.
Question 882
On a service ticket for Monarch Pharmacy, the team observes: A small office access point still allows WEP while newer managed clients support WPA3-Personal. The supporting record states that the weak legacy encryption configuration was kept for a retired scanner. The desired outcome is to configure wireless authentication matching modern supported clients and documented business exceptions. A safe non-destructive test must be used before replacing additional parts. Which configuration or repair action best addresses the stated requirement?
- Provide compatible 2.4 or 5 GHz access for older clients and use 6 GHz only for capable devices
- Restore correct DHCP reachability rather than treating the APIPA address as a routable internet address
- Use supported WPA3-Personal or appropriate WPA2-AES compatibility with strong credentials and retire WEP
- Configure the reachable 192.168.10.1 gateway on the office client
Explanation
Correct Answer
C:
Use supported WPA3-Personal or appropriate WPA2-AES compatibility with strong credentials and retire WEP. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that the weak legacy encryption configuration was kept for a retired scanner. The support goal is to configure wireless authentication matching modern supported clients and documented business exceptions; this design action specifically addresses soho wireless wpa security setup without confusing a different subsystem.
Incorrect Answers
A:
Provide compatible 2.4 or 5 GHz access for older clients and use 6 GHz only for capable devices. This action is appropriate for 6 ghz wi-fi client compatibility, normally when a new 6 GHz SSID is invisible to several laptops even though 5 GHz works. Here the observed facts require soho wireless wpa security setup instead.
B:
Restore correct DHCP reachability rather than treating the APIPA address as a routable internet address. That action is appropriate for apipa 169.254.x.x missing dhcp lease, normally when a SOHO laptop automatically assigns itself 169.254.42.19 with a 255.255.0.0 mask. Here the observed facts require soho wireless wpa security setup instead.
D:
Configure the reachable 192.168.10.1 gateway on the office client. That action is appropriate for ipv4 subnet mask and gateway selection, normally when a small office workstation has 192.168.10.80/24 and a gateway incorrectly set to 192.168.11.1. Here the observed facts require soho wireless wpa security setup instead.
Question 883
A support request at Crescent Operations presents this problem: A rarely used color inkjet skips cyan stripes despite a full cyan cartridge. The desired outcome is to use appropriate inkjet printhead maintenance instead of replacing laser consumables. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. What should support monitor to catch a recurrence of the same failure?
- Monitor driver policy changes and media mismatch errors
- Monitor recurring clogs and device idle periods
- Monitor toner warnings and repetitive cartridge defects
- Monitor new drive purchases for overlooked slot protocol differences
Explanation
Correct Answer
B:
Monitor recurring clogs and device idle periods. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that a rarely used color inkjet skips cyan stripes despite a full cyan cartridge. The support goal is to use appropriate inkjet printhead maintenance instead of replacing laser consumables; this monitor action specifically addresses inkjet printhead clogging without confusing a different subsystem.
Incorrect Answers
A:
Monitor driver policy changes and media mismatch errors. This action is appropriate for printer duplex and tray settings, normally when a network printer puts letter-size forms on the wrong paper and uses one-sided output. Here the observed facts require inkjet printhead clogging instead.
C:
Monitor toner warnings and repetitive cartridge defects. This action is appropriate for laser printer faded output and toner, normally when a monochrome laser printer produces uniformly faint pages after many high-volume print jobs. Here the observed facts require inkjet printhead clogging instead.
D:
Monitor new drive purchases for overlooked slot protocol differences. This action is appropriate for nvme pcie versus sata storage interface, normally when a technician orders an M.2 SSD for a motherboard slot that supports only SATA signaling. Here the observed facts require inkjet printhead clogging instead.
Question 884
At Crescent Operations, a technician working in workplace mobile support identifies this issue: A service desk receives a tablet whose back cover is separating beside the battery compartment. The desired outcome is to remove the battery hazard safely without puncturing the cells. User data and business service continuity must be preserved. Which configuration or repair action best addresses the stated requirement?
- Back up and verify recoverability before replacing with a compatible SSD and re-enabling supported encryption
- Stop charging and arrange an approved model-matched battery replacement with proper hazardous battery disposal
- Reconnect the correct antenna lead and route cables away from hinge pinch points
- Use the device's physical privacy shutter or supported hardware camera switch for guaranteed local blocking
Explanation
Correct Answer
B:
Stop charging and arrange an approved model-matched battery replacement with proper hazardous battery disposal. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that a service desk receives a tablet whose back cover is separating beside the battery compartment. The support goal is to remove the battery hazard safely without puncturing the cells; this design action specifically addresses swollen laptop battery replacement without confusing a different subsystem.
Incorrect Answers
A:
Back up and verify recoverability before replacing with a compatible SSD and re-enabling supported encryption. That action is appropriate for laptop ssd replacement and encryption, normally when a laptop SSD is failing SMART health checks and holds company data protected with full-disk encryption. Here the observed facts require swollen laptop battery replacement instead.
C:
Reconnect the correct antenna lead and route cables away from hinge pinch points. That action is appropriate for laptop wi-fi antenna reconnection, normally when after a laptop display assembly replacement, Bluetooth works but Wi-Fi signal is very weak. Here the observed facts require swollen laptop battery replacement instead.
D:
Use the device's physical privacy shutter or supported hardware camera switch for guaranteed local blocking. This action is appropriate for physical webcam privacy hardware, normally when a corporate laptop's camera indicator comes on during meetings even when the user thinks video is disabled. Here the observed facts require swollen laptop battery replacement instead.
Question 885
On a service ticket for Cedar Education, the team observes: A user complains that desktop text is blurry after changing to a nonnative display resolution. The supporting record states that the monitor advertises a different native pixel grid than the currently selected mode. The desired outcome is to correct resolution and scaling without treating blur as pixel hardware failure. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. Which verification result supports the intended technical outcome?
- Verify movement no longer causes signal loss at the intended resolution
- Verify POST and video return without the suspect expansion card
- Verify text edges become sharp while interface size remains usable
- Verify internal brightness returns while external video remains unaffected
Explanation
Correct Answer
C:
Verify text edges become sharp while interface size remains usable. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that the monitor advertises a different native pixel grid than the currently selected mode. The support goal is to correct resolution and scaling without treating blur as pixel hardware failure; this validate action specifically addresses wrong screen resolution and scaling without confusing a different subsystem.
Incorrect Answers
A:
Verify movement no longer causes signal loss at the intended resolution. That action is appropriate for intermittent monitor image due to video cable, normally when a monitor intermittently goes black when its display cable is moved. Here the observed facts require wrong screen resolution and scaling instead.
B:
Verify POST and video return without the suspect expansion card. This action is appropriate for post beep code interpretation and expansion-card isolation, normally when a newly upgraded desktop beeps at startup and shows no BIOS screen. Here the observed facts require wrong screen resolution and scaling instead.
D:
Verify internal brightness returns while external video remains unaffected. That action is appropriate for backlight failure on laptop lcd, normally when a laptop screen looks black but a flashlight reveals a faint intact desktop image. Here the observed facts require wrong screen resolution and scaling instead.
Question 886
During Riverlight Retail's end-user troubleshooting, the technician encounters this condition: A high-use laser device repeatedly fails to pull the first sheet although print quality is good. The desired outcome is to distinguish pickup roller wear from depleted toner. Only approved service procedures and compatible replacement components may be used. What observation would verify successful service restoration?
- Verify cyan lines are continuous and color image banding is reduced
- Verify dark print appears on the active coated side without consumable ink
- Verify repeated marks are gone across consecutive pages
- Verify multiple pages feed without double picks or jams
Explanation
Correct Answer
D:
Verify multiple pages feed without double picks or jams. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that a high-use laser device repeatedly fails to pull the first sheet although print quality is good. The support goal is to distinguish pickup roller wear from depleted toner; this validate action specifically addresses laser printer repeated paper jams at pickup without confusing a different subsystem.
Incorrect Answers
A:
Verify cyan lines are continuous and color image banding is reduced. This action is appropriate for inkjet horizontal banding and nozzle obstruction, normally when an inkjet photo printer produces blank horizontal stripes in cyan images. Here the observed facts require laser printer repeated paper jams at pickup instead.
B:
Verify dark print appears on the active coated side without consumable ink. That action is appropriate for thermal printer paper orientation, normally when a shipping label printer feeds paper but produces completely blank labels. Here the observed facts require laser printer repeated paper jams at pickup instead.
C:
Verify repeated marks are gone across consecutive pages. That action is appropriate for laser repeated streaks from drum defect, normally when printed laser pages have a dark stripe repeated at the same distance down each sheet. Here the observed facts require laser printer repeated paper jams at pickup instead.
Question 887
During Juniper Tech's small-office network service desk, the technician encounters this condition: Authentication logs from two branch routers show conflicting timestamps during the same event. The supporting record states that their clocks drift because NTP synchronization is disabled; syslog collection itself is functioning. The desired outcome is to identify the role of network time synchronization separate from log transport. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. Which controlled service test best evaluates the planned approach?
- Fail one lab application node while sending a controlled stream of valid requests
- Pilot NTP sync on one lab router and send a harmless test syslog entry
- Test an intentionally miswired patch cable with a wiremap tester and trace a separate unlabeled cable
- Query a known internal name on a test client with corrected DNS settings
Explanation
Correct Answer
B:
Pilot NTP sync on one lab router and send a harmless test syslog entry. It tests the proposed solution safely on an approved representative system. The relevant observation is that their clocks drift because NTP synchronization is disabled; syslog collection itself is functioning. The support goal is to identify the role of network time synchronization separate from log transport; this pilot action specifically addresses ntp time service versus centralized syslog without confusing a different subsystem.
Incorrect Answers
A:
Fail one lab application node while sending a controlled stream of valid requests. That action is appropriate for load balancer versus proxy server functions, normally when a web service needs requests distributed across three application servers with failed nodes removed automatically. Here the observed facts require ntp time service versus centralized syslog instead.
C:
Test an intentionally miswired patch cable with a wiremap tester and trace a separate unlabeled cable. This action is appropriate for cable tester versus toner and probe, normally when a technician must determine whether a terminated Ethernet run has crossed wires and split pairs. Here the observed facts require ntp time service versus centralized syslog instead.
D:
Query a known internal name on a test client with corrected DNS settings. That action is appropriate for dns resolution versus dhcp address assignment, normally when a workstation has a valid IPv4 address, gateway and lease but cannot reach services by hostname. Here the observed facts require ntp time service versus centralized syslog instead.
Question 888
During Aster Systems's desktop hardware service bench, the technician encounters this condition: A laptop can start a trusted OS but prompts when an unsigned bootloader is inserted. The supporting record states that the organization requires UEFI Secure Boot validation rather than just setting the boot device first. The desired outcome is to distinguish boot selection priority from cryptographic boot validation. The goal is to restore required function without creating a new security or safety problem. Which verification result supports the intended technical outcome?
- Verify both resolution and refresh rate match the intended values in display settings
- Verify signed media boot and unsigned test boot is rejected by policy
- Verify CPU identity, temperature and stability under a controlled load
- Verify sustained workload temperatures stay within processor limits and throttling ceases
Explanation
Correct Answer
B:
Verify signed media boot and unsigned test boot is rejected by policy. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that the organization requires UEFI Secure Boot validation rather than just setting the boot device first. The support goal is to distinguish boot selection priority from cryptographic boot validation; this validate action specifically addresses uefi secure boot versus boot order without confusing a different subsystem.
Incorrect Answers
A:
Verify both resolution and refresh rate match the intended values in display settings. This action is appropriate for refresh rate versus screen resolution, normally when a support buyer mistakes 144 Hz for a count of display pixels when comparing two monitors. Here the observed facts require uefi secure boot versus boot order instead.
C:
Verify CPU identity, temperature and stability under a controlled load. That action is appropriate for cpu socket matching motherboard, normally when a gaming PC has a motherboard with an AMD processor socket but an Intel CPU was ordered. Here the observed facts require uefi secure boot versus boot order instead.
D:
Verify sustained workload temperatures stay within processor limits and throttling ceases. That action is appropriate for cpu heatsink thermal interface, normally when a workstation reaches a thermal limit seconds after a cooler was replaced. Here the observed facts require uefi secure boot versus boot order instead.
Question 889
A support request at Bluefin Logistics presents this problem: Multiple desktops get 169.254.x.x addresses after a new VLAN is added but its DHCP relay is missing. The desired outcome is to identify absent DHCP replies rather than blaming remote DNS first. The goal is to restore required function without creating a new security or safety problem. What should the technician recommend as the corrective approach?
- Restore the correct DHCP relay or server reachability for that VLAN
- Replace the defective patch lead and inspect the wall jack before blaming DNS
- Repair the supported backlight or panel power assembly after confirming external video health
- Correct the DNS server configuration and flush stale failed resolution records if appropriate
Explanation
Correct Answer
A:
Restore the correct DHCP relay or server reachability for that VLAN. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that multiple desktops get 169.254.x.x addresses after a new VLAN is added but its DHCP relay is missing. The support goal is to identify absent DHCP replies rather than blaming remote DNS first; this design action specifically addresses dhcp failure and 169.254 apipa symptom without confusing a different subsystem.
Incorrect Answers
B:
Replace the defective patch lead and inspect the wall jack before blaming DNS. That action is appropriate for copper ethernet link flapping, normally when a workstation loses Ethernet connection whenever its patch lead is bent. Here the observed facts require dhcp failure and 169.254 apipa symptom instead.
C:
Repair the supported backlight or panel power assembly after confirming external video health. This action is appropriate for backlight failure on laptop lcd, normally when a laptop screen looks black but a flashlight reveals a faint intact desktop image. Here the observed facts require dhcp failure and 169.254 apipa symptom instead.
D:
Correct the DNS server configuration and flush stale failed resolution records if appropriate. That action is appropriate for dns failure with working ip connectivity, normally when a workstation opens a service directly by numeric IP but says its hostname cannot be resolved. Here the observed facts require dhcp failure and 169.254 apipa symptom instead.
Question 890
On a service ticket for Evergreen Manufacturing, the team observes: An organization uses a SaaS platform shared with several customer organizations. The supporting record states that the provider logically isolates tenant data but may share underlying physical compute. The desired outcome is to distinguish logical tenant isolation from guaranteed dedicated physical hardware. A safe non-destructive test must be used before replacing additional parts. What should the technician recommend as the corrective approach?
- Configure supported autoscaling rules with limits for traffic-driven elasticity
- Select dedicated hosting only when explicitly required and otherwise verify tenant isolation controls
- Select a supported Type 1 bare-metal hypervisor for the production host requirement
- Describe the combination as hybrid cloud rather than calling it wholly public or wholly private
Explanation
Correct Answer
B:
Select dedicated hosting only when explicitly required and otherwise verify tenant isolation controls. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that the provider logically isolates tenant data but may share underlying physical compute. The support goal is to distinguish logical tenant isolation from guaranteed dedicated physical hardware; this design action specifically addresses multitenancy versus dedicated cloud resources without confusing a different subsystem.
Incorrect Answers
A:
Configure supported autoscaling rules with limits for traffic-driven elasticity. That action is appropriate for cloud elasticity versus fixed provisioning, normally when an online storefront sees traffic triple for two hours and then fall back to normal. Here the observed facts require multitenancy versus dedicated cloud resources instead.
C:
Select a supported Type 1 bare-metal hypervisor for the production host requirement. This action is appropriate for type 1 versus type 2 hypervisors, normally when an organization needs multiple production VMs on a dedicated virtualization host without a general-purpose desktop OS layer. Here the observed facts require multitenancy versus dedicated cloud resources instead.
D:
Describe the combination as hybrid cloud rather than calling it wholly public or wholly private. That action is appropriate for public versus private versus hybrid cloud, normally when an enterprise must keep one legacy regulatory workload in its own datacenter while scaling an unrelated web front end in a public provider. Here the observed facts require multitenancy versus dedicated cloud resources instead.
