CompTIA 220-1201 Practice Test 58
Question 570
At Riverlight Retail, a technician working in cloud and desktop infrastructure review identifies this issue: A support organization needs standardized desktops delivered to call center terminals without local workstation images. The desired outcome is to choose Virtual Desktop Infrastructure rather than local OS installations. The technician must document observations separately from assumptions. What should the technician verify first to establish the problem?
- Identify whether the hypervisor runs directly on hardware or above a host desktop OS
- Inspect CPU capabilities, firmware virtualization toggle and hypervisor error logs
- Compare kernel sharing, image contents and isolation requirements
- Inspect desktop hosting, identity, storage and endpoint access requirements
Explanation
Correct Answer
D:
Inspect desktop hosting, identity, storage and endpoint access requirements. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that a support organization needs standardized desktops delivered to call center terminals without local workstation images. The support goal is to choose Virtual Desktop Infrastructure rather than local OS installations; this diagnose action specifically addresses vdi versus local desktop processing without confusing a different subsystem.
Incorrect Answers
A:
Identify whether the hypervisor runs directly on hardware or above a host desktop OS. This action is appropriate for type 1 versus type 2 hypervisors, normally when an organization needs multiple production VMs on a dedicated virtualization host without a general-purpose desktop OS layer. Here the observed facts require vdi versus local desktop processing instead.
B:
Inspect CPU capabilities, firmware virtualization toggle and hypervisor error logs. This action is appropriate for virtualization cpu extensions, normally when a new virtual machine cannot start a 64-bit guest even though the host processor supports virtualization. Here the observed facts require vdi versus local desktop processing instead.
C:
Compare kernel sharing, image contents and isolation requirements. This action is appropriate for container isolation versus full virtual machine, normally when a team needs to package one web service and its dependencies but not another complete guest kernel. Here the observed facts require vdi versus local desktop processing instead.
Question 571
A support request at Fountain Transport presents this problem: An organization expects to store modest data in cloud storage but regularly exports terabytes to an on-premises analytics platform. The supporting record states that the provider bills some outbound data movement as egress while inbound transfer may have different rates. The desired outcome is to account for measured usage and egress charges in cloud cost design. The customer requires a verified fix rather than a guess based on one symptom. Which verification result supports the intended technical outcome?
- Verify one tenant cannot view the other's data without assuming the physical servers are dedicated
- Verify the stated legacy service stays private while the public component communicates only over approved paths
- Verify rollback works but also confirm independent recovery after simulated host loss
- Verify the cost estimate distinguishes outbound billed traffic from storage capacity
Explanation
Correct Answer
D:
Verify the cost estimate distinguishes outbound billed traffic from storage capacity. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that the provider bills some outbound data movement as egress while inbound transfer may have different rates. The support goal is to account for measured usage and egress charges in cloud cost design; this validate action specifically addresses metered cloud ingress and egress costs without confusing a different subsystem.
Incorrect Answers
A:
Verify one tenant cannot view the other's data without assuming the physical servers are dedicated. That action is appropriate for multitenancy versus dedicated cloud resources, normally when an organization uses a SaaS platform shared with several customer organizations. Here the observed facts require metered cloud ingress and egress costs instead.
B:
Verify the stated legacy service stays private while the public component communicates only over approved paths. That action is appropriate for public versus private versus hybrid cloud, normally when an enterprise must keep one legacy regulatory workload in its own datacenter while scaling an unrelated web front end in a public provider. Here the observed facts require metered cloud ingress and egress costs instead.
C:
Verify rollback works but also confirm independent recovery after simulated host loss. This action is appropriate for vm snapshot versus independent backup, normally when a developer calls a local VM snapshot a complete disaster recovery backup. Here the observed facts require metered cloud ingress and egress costs instead.
Question 572
During Orchard Services's laptop and mobile device repair, the technician encounters this condition: A corporate laptop's camera indicator comes on during meetings even when the user thinks video is disabled. The supporting record states that the hardware privacy shutter and camera disable switch are independently controllable from the conferencing app. The desired outcome is to distinguish physical camera privacy control from software meeting settings. Any configuration change must be reversible and validated on a controlled test device. What should the technician verify first to establish the problem?
- Inspect the camera shutter position, hardware disable state and application camera permissions
- Check the laptop service manual, slot type, DDR generation, supported capacity and speed
- Confirm swelling, disconnect external power, and check the manufacturer's battery handling instructions
- Inspect WLAN antenna snap connectors, cable routing and card detection against service documentation
Explanation
Correct Answer
A:
Inspect the camera shutter position, hardware disable state and application camera permissions. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that the hardware privacy shutter and camera disable switch are independently controllable from the conferencing app. The support goal is to distinguish physical camera privacy control from software meeting settings; this diagnose action specifically addresses physical webcam privacy hardware without confusing a different subsystem.
Incorrect Answers
B:
Check the laptop service manual, slot type, DDR generation, supported capacity and speed. That action is appropriate for laptop sodimm compatibility, normally when a field technician wants to add RAM to a serviceable laptop that currently uses DDR4 SODIMMs. Here the observed facts require physical webcam privacy hardware instead.
C:
Confirm swelling, disconnect external power, and check the manufacturer's battery handling instructions. This action is appropriate for swollen laptop battery replacement, normally when a business laptop has a lifted trackpad and a visibly swollen internal lithium-ion battery. Here the observed facts require physical webcam privacy hardware instead.
D:
Inspect WLAN antenna snap connectors, cable routing and card detection against service documentation. That action is appropriate for laptop wi-fi antenna reconnection, normally when after a laptop display assembly replacement, Bluetooth works but Wi-Fi signal is very weak. Here the observed facts require physical webcam privacy hardware instead.
Question 573
At Monarch Pharmacy, a technician working in small-office network service desk identifies this issue: A small office access point still allows WEP while newer managed clients support WPA3-Personal. The supporting record states that the weak legacy encryption configuration was kept for a retired scanner. The desired outcome is to configure wireless authentication matching modern supported clients and documented business exceptions. A safe non-destructive test must be used before replacing additional parts. Which verification result supports the intended technical outcome?
- Verify authorized devices connect securely while obsolete WEP-only modes are unavailable
- Verify routing works without altering the workstation's valid local IP or mask
- Verify the client receives a valid network address, gateway and DNS options
- Verify only the supported client discovers and joins the 6 GHz network while the legacy SSID remains usable
Explanation
Correct Answer
A:
Verify authorized devices connect securely while obsolete WEP-only modes are unavailable. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that the weak legacy encryption configuration was kept for a retired scanner. The support goal is to configure wireless authentication matching modern supported clients and documented business exceptions; this validate action specifically addresses soho wireless wpa security setup without confusing a different subsystem.
Incorrect Answers
B:
Verify routing works without altering the workstation's valid local IP or mask. That action is appropriate for ipv4 subnet mask and gateway selection, normally when a small office workstation has 192.168.10.80/24 and a gateway incorrectly set to 192.168.11.1. Here the observed facts require soho wireless wpa security setup instead.
C:
Verify the client receives a valid network address, gateway and DNS options. That action is appropriate for apipa 169.254.x.x missing dhcp lease, normally when a SOHO laptop automatically assigns itself 169.254.42.19 with a 255.255.0.0 mask. Here the observed facts require soho wireless wpa security setup instead.
D:
Verify only the supported client discovers and joins the 6 GHz network while the legacy SSID remains usable. This action is appropriate for 6 ghz wi-fi client compatibility, normally when a new 6 GHz SSID is invisible to several laptops even though 5 GHz works. Here the observed facts require soho wireless wpa security setup instead.
Question 574
During Monarch Pharmacy's hardware and network incident triage, the technician encounters this condition: An office PC obtains a 169.254 address and cannot reach internet destinations. The supporting record states that its VLAN's DHCP helper address was removed during a switch configuration update. The desired outcome is to identify absent DHCP replies rather than blaming remote DNS first. Any configuration change must be reversible and validated on a controlled test device. What should support monitor to catch a recurrence of the same failure?
- Monitor CRC errors and recurring physical link events
- Monitor resolver errors and DHCP option drift
- Monitor DHCP request timeouts and APIPA occurrences
- Monitor busy-channel duration and newly deployed neighboring radios
Explanation
Correct Answer
C:
Monitor DHCP request timeouts and APIPA occurrences. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that its VLAN's DHCP helper address was removed during a switch configuration update. The support goal is to identify absent DHCP replies rather than blaming remote DNS first; this monitor action specifically addresses dhcp failure and 169.254 apipa symptom without confusing a different subsystem.
Incorrect Answers
A:
Monitor CRC errors and recurring physical link events. That action is appropriate for copper ethernet link flapping, normally when a workstation loses Ethernet connection whenever its patch lead is bent. Here the observed facts require dhcp failure and 169.254 apipa symptom instead.
B:
Monitor resolver errors and DHCP option drift. That action is appropriate for dns failure with working ip connectivity, normally when a workstation opens a service directly by numeric IP but says its hostname cannot be resolved. Here the observed facts require dhcp failure and 169.254 apipa symptom instead.
D:
Monitor busy-channel duration and newly deployed neighboring radios. This action is appropriate for intermittent wi-fi due to channel interference, normally when users near a lunchroom suffer slow 2.4 GHz Wi-Fi at peak periods while wired links stay normal. Here the observed facts require dhcp failure and 169.254 apipa symptom instead.
Question 575
During Brookside Agency's hardware and network incident triage, the technician encounters this condition: A desktop disk reports increasing reallocated sectors and read retries. The supporting record states that the drive has slow reads and a SMART overall health warning on a noncritical data volume. The desired outcome is to treat failing disk health as a data protection issue before performance tuning. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. Which safe pilot action gives the most relevant evidence?
- Boot from a known-good test cable while leaving drive content unchanged
- Restore a test file set to a replacement disk in an isolated recovery workflow
- Rehearse a RAID 1 rebuild with a disposable lab array and a spare disk
- Select the existing OS boot manager temporarily on a test PC
Explanation
Correct Answer
B:
Restore a test file set to a replacement disk in an isolated recovery workflow. It tests the proposed solution safely on an approved representative system. The relevant observation is that the drive has slow reads and a SMART overall health warning on a noncritical data volume. The support goal is to treat failing disk health as a data protection issue before performance tuning; this pilot action specifically addresses s.m.a.r.t. warning and imminent drive failure without confusing a different subsystem.
Incorrect Answers
A:
Boot from a known-good test cable while leaving drive content unchanged. That action is appropriate for intermittent sata cable data fault, normally when a SATA HDD disappears occasionally despite healthy spin-up and no clear media errors. Here the observed facts require s.m.a.r.t. warning and imminent drive failure instead.
C:
Rehearse a RAID 1 rebuild with a disposable lab array and a spare disk. That action is appropriate for degraded raid after a failed member, normally when a mirrored NAS reports one disk failed while files remain available. Here the observed facts require s.m.a.r.t. warning and imminent drive failure instead.
D:
Select the existing OS boot manager temporarily on a test PC. This action is appropriate for uefi boot order after a second drive, normally when a computer reports no bootable operating system after a new secondary drive was added. Here the observed facts require s.m.a.r.t. warning and imminent drive failure instead.
Question 576
A support request at Maplebank Ltd presents this problem: A university plans a 6 km building interconnect using a short-reach multimode transceiver. The desired outcome is to choose optical media and transceivers matched to distance and wavelength. User data and business service continuity must be preserved. Which post-repair signal best detects regression or repeat exposure?
- Monitor optical attenuation and connector contamination
- Monitor new drive purchases for overlooked slot protocol differences
- Monitor renegotiation to fallback modes after dock or firmware changes
- Monitor unauthorized changes to boot trust keys and firmware boot entries
Explanation
Correct Answer
A:
Monitor optical attenuation and connector contamination. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that a university plans a 6 km building interconnect using a short-reach multimode transceiver. The support goal is to choose optical media and transceivers matched to distance and wavelength; this monitor action specifically addresses single-mode versus multimode fiber without confusing a different subsystem.
Incorrect Answers
B:
Monitor new drive purchases for overlooked slot protocol differences. This action is appropriate for nvme pcie versus sata storage interface, normally when a technician orders an M.2 SSD for a motherboard slot that supports only SATA signaling. Here the observed facts require single-mode versus multimode fiber instead.
C:
Monitor renegotiation to fallback modes after dock or firmware changes. This action is appropriate for usb-c versus thunderbolt port capability, normally when an external high-bandwidth storage enclosure only negotiates low speed on a laptop USB-C connector. Here the observed facts require single-mode versus multimode fiber instead.
D:
Monitor unauthorized changes to boot trust keys and firmware boot entries. This action is appropriate for uefi secure boot versus boot order, normally when a laptop can start a trusted OS but prompts when an unsigned bootloader is inserted. Here the observed facts require single-mode versus multimode fiber instead.
Question 577
At Cedar Education, a technician working in hardware and network incident triage identifies this issue: A user complains that desktop text is blurry after changing to a nonnative display resolution. The supporting record states that the monitor advertises a different native pixel grid than the currently selected mode. The desired outcome is to correct resolution and scaling without treating blur as pixel hardware failure. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. Which configuration or repair action best addresses the stated requirement?
- Set native resolution with suitable display scaling for text size
- Reseat or replace the confirmed graphics card rather than assuming every beep means bad RAM
- Replace the suspect cable and secure connectors without unnecessary GPU replacement
- Repair the supported backlight or panel power assembly after confirming external video health
Explanation
Correct Answer
A:
Set native resolution with suitable display scaling for text size. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that the monitor advertises a different native pixel grid than the currently selected mode. The support goal is to correct resolution and scaling without treating blur as pixel hardware failure; this design action specifically addresses wrong screen resolution and scaling without confusing a different subsystem.
Incorrect Answers
B:
Reseat or replace the confirmed graphics card rather than assuming every beep means bad RAM. This action is appropriate for post beep code interpretation and expansion-card isolation, normally when a newly upgraded desktop beeps at startup and shows no BIOS screen. Here the observed facts require wrong screen resolution and scaling instead.
C:
Replace the suspect cable and secure connectors without unnecessary GPU replacement. That action is appropriate for intermittent monitor image due to video cable, normally when a monitor intermittently goes black when its display cable is moved. Here the observed facts require wrong screen resolution and scaling instead.
D:
Repair the supported backlight or panel power assembly after confirming external video health. That action is appropriate for backlight failure on laptop lcd, normally when a laptop screen looks black but a flashlight reveals a faint intact desktop image. Here the observed facts require wrong screen resolution and scaling instead.
Question 578
During Acorn Foods's branch networking support, the technician encounters this condition: An office adds a second VLAN but expects an unmanaged switch alone to connect both IP subnets. The desired outcome is to identify routing versus local Ethernet switching responsibilities. Any configuration change must be reversible and validated on a controlled test device. What should the technician verify first to establish the problem?
- Check subnet masks, default gateways and configured inter-subnet routes
- Confirm provider handoff, optical or coaxial medium and customer Ethernet demarcation
- Inspect reader specifications, expected distance and supported mobile radio interface
- Sum device PoE classes and actual draw against port limits and switch total budget
Explanation
Correct Answer
A:
Check subnet masks, default gateways and configured inter-subnet routes. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that an office adds a second VLAN but expects an unmanaged switch alone to connect both IP subnets. The support goal is to identify routing versus local Ethernet switching responsibilities; this diagnose action specifically addresses router versus layer 2 switch forwarding without confusing a different subsystem.
Incorrect Answers
B:
Confirm provider handoff, optical or coaxial medium and customer Ethernet demarcation. This action is appropriate for ont versus cable modem access equipment, normally when a customer receives a fiber-to-the-premises service but attempts to connect the optical fiber directly to a DOCSIS cable modem. Here the observed facts require router versus layer 2 switch forwarding instead.
C:
Inspect reader specifications, expected distance and supported mobile radio interface. This action is appropriate for nfc short-range tap versus bluetooth pairing, normally when a checkout kiosk must read a contactless badge at a few centimeters, not stream audio across a room. Here the observed facts require router versus layer 2 switch forwarding instead.
D:
Sum device PoE classes and actual draw against port limits and switch total budget. This action is appropriate for poe switch power budget, normally when new IP cameras power off when all connected access points and phones start at once. Here the observed facts require router versus layer 2 switch forwarding instead.
Question 579
At Amberline Finance, a technician working in workplace mobile support identifies this issue: A technician plans to exchange a failing M.2 drive before confirming an encrypted user's data is recoverable. The desired outcome is to replace storage without losing required user data or encryption recovery access. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. What should the technician recommend as the corrective approach?
- Back up and verify recoverability before replacing with a compatible SSD and re-enabling supported encryption
- Reconnect the correct antenna lead and route cables away from hinge pinch points
- Stop charging and arrange an approved model-matched battery replacement with proper hazardous battery disposal
- Disconnect the former host if required and put the headset into manufacturer pairing mode
Explanation
Correct Answer
A:
Back up and verify recoverability before replacing with a compatible SSD and re-enabling supported encryption. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that a technician plans to exchange a failing M.2 drive before confirming an encrypted user's data is recoverable. The support goal is to replace storage without losing required user data or encryption recovery access; this design action specifically addresses laptop ssd replacement and encryption without confusing a different subsystem.
Incorrect Answers
B:
Reconnect the correct antenna lead and route cables away from hinge pinch points. This action is appropriate for laptop wi-fi antenna reconnection, normally when after a laptop display assembly replacement, Bluetooth works but Wi-Fi signal is very weak. Here the observed facts require laptop ssd replacement and encryption instead.
C:
Stop charging and arrange an approved model-matched battery replacement with proper hazardous battery disposal. This action is appropriate for swollen laptop battery replacement, normally when a business laptop has a lifted trackpad and a visibly swollen internal lithium-ion battery. Here the observed facts require laptop ssd replacement and encryption instead.
D:
Disconnect the former host if required and put the headset into manufacturer pairing mode. This action is appropriate for bluetooth headset pairing, normally when a wireless headset pairs with a tablet but does not appear on a new laptop's device discovery list. Here the observed facts require laptop ssd replacement and encryption instead.
Question 580
On a service ticket for Aster Systems, the team observes: A laptop can start a trusted OS but prompts when an unsigned bootloader is inserted. The supporting record states that the organization requires UEFI Secure Boot validation rather than just setting the boot device first. The desired outcome is to distinguish boot selection priority from cryptographic boot validation. The goal is to restore required function without creating a new security or safety problem. What should support monitor to catch a recurrence of the same failure?
- Monitor unauthorized changes to boot trust keys and firmware boot entries
- Monitor CPU temperature excursions and fan failures after service
- Monitor BIOS updates affecting supported processor lists
- Monitor driver updates that reset mode selection
Explanation
Correct Answer
A:
Monitor unauthorized changes to boot trust keys and firmware boot entries. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that the organization requires UEFI Secure Boot validation rather than just setting the boot device first. The support goal is to distinguish boot selection priority from cryptographic boot validation; this monitor action specifically addresses uefi secure boot versus boot order without confusing a different subsystem.
Incorrect Answers
B:
Monitor CPU temperature excursions and fan failures after service. That action is appropriate for cpu heatsink thermal interface, normally when a workstation reaches a thermal limit seconds after a cooler was replaced. Here the observed facts require uefi secure boot versus boot order instead.
C:
Monitor BIOS updates affecting supported processor lists. That action is appropriate for cpu socket matching motherboard, normally when a gaming PC has a motherboard with an AMD processor socket but an Intel CPU was ordered. Here the observed facts require uefi secure boot versus boot order instead.
D:
Monitor driver updates that reset mode selection. This action is appropriate for refresh rate versus screen resolution, normally when a support buyer mistakes 144 Hz for a count of display pixels when comparing two monitors. Here the observed facts require uefi secure boot versus boot order instead.
