CompTIA 220-1201 Practice Test 45
Question 440
During Maplebank Ltd's workplace mobile support, the technician encounters this condition: A consultant requests company email on a personal tablet with no whole-device management rights. The desired outcome is to apply supported corporate application controls with appropriate privacy scope. Any configuration change must be reversible and validated on a controlled test device. Which post-repair signal best detects regression or repeat exposure?
- Monitor carrier provisioning failures and profiles unexpectedly disabled
- Review work-app policy compliance and data-leak exceptions, not personal browsing history
- Monitor sync errors, account duplication and mobile data restrictions
- Monitor dock firmware updates, disconnected displays and charging warnings
Explanation
Correct Answer
B:
Review work-app policy compliance and data-leak exceptions, not personal browsing history. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that a consultant requests company email on a personal tablet with no whole-device management rights. The support goal is to apply supported corporate application controls with appropriate privacy scope; this monitor action specifically addresses byod mobile application management without confusing a different subsystem.
Incorrect Answers
A:
Monitor carrier provisioning failures and profiles unexpectedly disabled. This action is appropriate for mobile esim carrier activation, normally when a company phone has cellular signal bars but cannot attach to its assigned business data plan. Here the observed facts require byod mobile application management instead.
C:
Monitor sync errors, account duplication and mobile data restrictions. This action is appropriate for mobile calendar and contact synchronization, normally when a user's phone receives mail but calendar edits never appear on the company laptop. Here the observed facts require byod mobile application management instead.
D:
Monitor dock firmware updates, disconnected displays and charging warnings. This action is appropriate for docking station display and power capability, normally when a small-business employee connects two monitors and power to a laptop through a new USB-C dock. Here the observed facts require byod mobile application management instead.
Question 441
A support request at Evergreen Manufacturing presents this problem: An external high-bandwidth storage enclosure only negotiates low speed on a laptop USB-C connector. The supporting record states that the storage case requires a Thunderbolt-capable host and a compatible certified cable. The desired outcome is to determine host and cable protocol support rather than assuming a USB-C shape is sufficient. User data and business service continuity must be preserved. Which inspection most directly confirms the likely cause before changing components?
- Check fiber type, distance budget, wavelength and transceiver compatibility
- Read motherboard M.2 keying and SATA or PCIe lane support alongside drive protocol
- Check the device's Thunderbolt markings, controller support and cable type
- Compare IPS and TN viewing-angle color shifts, calibration and target workload
Explanation
Correct Answer
C:
Check the device's Thunderbolt markings, controller support and cable type. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that the storage case requires a Thunderbolt-capable host and a compatible certified cable. The support goal is to determine host and cable protocol support rather than assuming a USB-C shape is sufficient; this diagnose action specifically addresses usb-c versus thunderbolt port capability without confusing a different subsystem.
Incorrect Answers
A:
Check fiber type, distance budget, wavelength and transceiver compatibility. That action is appropriate for single-mode versus multimode fiber, normally when a campus backbone spans several kilometers between buildings and requires high throughput. Here the observed facts require usb-c versus thunderbolt port capability instead.
B:
Read motherboard M.2 keying and SATA or PCIe lane support alongside drive protocol. That action is appropriate for nvme pcie versus sata storage interface, normally when a technician orders an M.2 SSD for a motherboard slot that supports only SATA signaling. Here the observed facts require usb-c versus thunderbolt port capability instead.
D:
Compare IPS and TN viewing-angle color shifts, calibration and target workload. This action is appropriate for ips versus tn versus oled displays, normally when a graphic designer prioritizes consistent viewing angles and color accuracy over lowest display price. Here the observed facts require usb-c versus thunderbolt port capability instead.
Question 442
During Westbrook Energy's laptop and mobile device repair, the technician encounters this condition: A company phone has cellular signal bars but cannot attach to its assigned business data plan. The supporting record states that the mobile carrier issued a new eSIM activation profile that has not been installed. The desired outcome is to provision the correct cellular subscriber identity before troubleshooting Wi-Fi. User data and business service continuity must be preserved. Which controlled service test best evaluates the planned approach?
- Pilot managed work apps with a consented BYOD phone and an unprotected personal app
- Test positioning in a permitted location with permission enabled and disabled
- Activate the eSIM on a spare enrolled phone using an approved carrier test profile
- Create one harmless test appointment and synchronize through the chosen enterprise account
Explanation
Correct Answer
C:
Activate the eSIM on a spare enrolled phone using an approved carrier test profile. It tests the proposed solution safely on an approved representative system. The relevant observation is that the mobile carrier issued a new eSIM activation profile that has not been installed. The support goal is to provision the correct cellular subscriber identity before troubleshooting Wi-Fi; this pilot action specifically addresses mobile esim carrier activation without confusing a different subsystem.
Incorrect Answers
A:
Pilot managed work apps with a consented BYOD phone and an unprotected personal app. This action is appropriate for byod mobile application management, normally when staff use personally owned phones to read corporate mail but refuse full device enrollment. Here the observed facts require mobile esim carrier activation instead.
B:
Test positioning in a permitted location with permission enabled and disabled. This action is appropriate for location permission for navigation, normally when a dispatch app cannot show a user's current position on an otherwise connected smartphone. Here the observed facts require mobile esim carrier activation instead.
D:
Create one harmless test appointment and synchronize through the chosen enterprise account. This action is appropriate for mobile calendar and contact synchronization, normally when a user's phone receives mail but calendar edits never appear on the company laptop. Here the observed facts require mobile esim carrier activation instead.
Question 443
On a service ticket for Westbrook Energy, the team observes: A two-disk mirror still serves files but its management page shows a failed member and no redundancy. The desired outcome is to restore RAID redundancy without wiping the surviving volume. User data and business service continuity must be preserved. What observation would verify successful service restoration?
- Verify dark print appears on the active coated side without consumable ink
- Verify the original system boots normally with both drives attached
- Verify the array returns to healthy state and files match known checksums
- Verify firmware recognizes the correct drive capacity and health
Explanation
Correct Answer
C:
Verify the array returns to healthy state and files match known checksums. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that a two-disk mirror still serves files but its management page shows a failed member and no redundancy. The support goal is to restore RAID redundancy without wiping the surviving volume; this validate action specifically addresses degraded raid after a failed member without confusing a different subsystem.
Incorrect Answers
A:
Verify dark print appears on the active coated side without consumable ink. This action is appropriate for thermal printer paper orientation, normally when a shipping label printer feeds paper but produces completely blank labels. Here the observed facts require degraded raid after a failed member instead.
B:
Verify the original system boots normally with both drives attached. This action is appropriate for uefi boot order after a second drive, normally when a computer reports no bootable operating system after a new secondary drive was added. Here the observed facts require degraded raid after a failed member instead.
D:
Verify firmware recognizes the correct drive capacity and health. This action is appropriate for nvme ssd not detected after installation, normally when a new NVMe SSD is absent from firmware and the storage installer. Here the observed facts require degraded raid after a failed member instead.
Question 444
A support request at Horizon College presents this problem: A technician proposes RAID 10 on two disks and claims any two drive failures would be harmless. The desired outcome is to select combined striping and mirroring with the correct minimum disk count. User data and business service continuity must be preserved. Which diagnostic check best distinguishes the relevant fault?
- Compare capacity and fault tolerance of two-disk stripe versus mirror
- Check usable capacity, minimum disk count and failure tolerance for RAID 5 and RAID 6
- Check toner level, cartridge seating, toner-save mode and page examples
- Inspect controller support, even drive count and RAID 10 mirror grouping
Explanation
Correct Answer
D:
Inspect controller support, even drive count and RAID 10 mirror grouping. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that a technician proposes RAID 10 on two disks and claims any two drive failures would be harmless. The support goal is to select combined striping and mirroring with the correct minimum disk count; this diagnose action specifically addresses raid 10 mirrored striped array without confusing a different subsystem.
Incorrect Answers
A:
Compare capacity and fault tolerance of two-disk stripe versus mirror. That action is appropriate for raid 1 mirror capacity and resilience, normally when a file server has two equal 2 TB disks and needs redundancy against one disk failure. Here the observed facts require raid 10 mirrored striped array instead.
B:
Check usable capacity, minimum disk count and failure tolerance for RAID 5 and RAID 6. That action is appropriate for raid 5 versus raid 6 dual parity, normally when a four-disk production array must remain available during any two simultaneous drive failures. Here the observed facts require raid 10 mirrored striped array instead.
C:
Check toner level, cartridge seating, toner-save mode and page examples. This action is appropriate for laser printer faded output and toner, normally when a monochrome laser printer produces uniformly faint pages after many high-volume print jobs. Here the observed facts require raid 10 mirrored striped array instead.
Question 445
At Acorn Foods, a technician working in hardware and network incident triage identifies this issue: A newly upgraded desktop beeps at startup and shows no BIOS screen. The supporting record states that the motherboard manual maps this particular repeated pattern to a graphics initialization problem. The desired outcome is to use manufacturer POST codes to narrow the failing hardware subsystem. Any configuration change must be reversible and validated on a controlled test device. What observation would verify successful service restoration?
- Verify POST and video return without the suspect expansion card
- Verify stable operation without power-related resets at the specified load
- Verify text edges become sharp while interface size remains usable
- Verify CPU temperature and fan speed stay within specified operating limits
Explanation
Correct Answer
A:
Verify POST and video return without the suspect expansion card. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that the motherboard manual maps this particular repeated pattern to a graphics initialization problem. The support goal is to use manufacturer POST codes to narrow the failing hardware subsystem; this validate action specifically addresses post beep code interpretation and expansion-card isolation without confusing a different subsystem.
Incorrect Answers
B:
Verify stable operation without power-related resets at the specified load. This action is appropriate for psu instability under peak component load, normally when a machine passes idle checks but reboots when the GPU and CPU draw peak power together. Here the observed facts require post beep code interpretation and expansion-card isolation instead.
C:
Verify text edges become sharp while interface size remains usable. This action is appropriate for wrong screen resolution and scaling, normally when a user complains that desktop text is blurry after changing to a nonnative display resolution. Here the observed facts require post beep code interpretation and expansion-card isolation instead.
D:
Verify CPU temperature and fan speed stay within specified operating limits. This action is appropriate for cpu overheat from failed fan, normally when a desktop shuts off only after several minutes of high CPU utilization. Here the observed facts require post beep code interpretation and expansion-card isolation instead.
Question 446
During Silverline Travel's computer equipment refresh, the technician encounters this condition: A builder swaps in a low-wattage supply that lacks the required eight-pin GPU feed. The desired outcome is to select an adequately rated power supply with correct board and GPU connectors. A safe non-destructive test must be used before replacing additional parts. What should support monitor to catch a recurrence of the same failure?
- Monitor remaining SSD health and firmware updates
- Monitor repairs involving mixed PSU cables and connector heat
- Monitor PSU voltage alarms and future expansion power requirements
- Monitor individual PSU health and power source independence
Explanation
Correct Answer
C:
Monitor PSU voltage alarms and future expansion power requirements. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that a builder swaps in a low-wattage supply that lacks the required eight-pin GPU feed. The support goal is to select an adequately rated power supply with correct board and GPU connectors; this monitor action specifically addresses psu wattage and 20+4 atx connector without confusing a different subsystem.
Incorrect Answers
A:
Monitor remaining SSD health and firmware updates. This action is appropriate for ssd versus hdd latency and interface, normally when a mobile user needs low-latency storage and shock resistance but a procurement request specifies a 5400 RPM hard disk. Here the observed facts require psu wattage and 20+4 atx connector instead.
B:
Monitor repairs involving mixed PSU cables and connector heat. This action is appropriate for modular psu cable safety, normally when a builder replaces a modular PSU but wants to reuse its old detachable power leads. Here the observed facts require psu wattage and 20+4 atx connector instead.
D:
Monitor individual PSU health and power source independence. This action is appropriate for redundant psu failover, normally when an office server needs to stay online when one power supply module fails. Here the observed facts require psu wattage and 20+4 atx connector instead.
Question 447
During Summit Media's workplace mobile support, the technician encounters this condition: A replacement tablet displays an empty work calendar while mail remains accessible. The desired outcome is to restore synchronization by matching the authorized account and sync service. The goal is to restore required function without creating a new security or safety problem. What observation would verify successful service restoration?
- Confirm the display works only through a documented compatible video path
- Verify mobile data works with Wi-Fi off and voice features meet plan support
- Confirm controlled copy or save actions are restricted while private personal content remains unaffected
- Verify the appointment and a test contact appear consistently on both devices
Explanation
Correct Answer
D:
Verify the appointment and a test contact appear consistently on both devices. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that a replacement tablet displays an empty work calendar while mail remains accessible. The support goal is to restore synchronization by matching the authorized account and sync service; this validate action specifically addresses mobile calendar and contact synchronization without confusing a different subsystem.
Incorrect Answers
A:
Confirm the display works only through a documented compatible video path. This action is appropriate for usb-c connector versus supported protocol, normally when a user assumes every laptop USB-C port can send video to a USB-C monitor. Here the observed facts require mobile calendar and contact synchronization instead.
B:
Verify mobile data works with Wi-Fi off and voice features meet plan support. This action is appropriate for mobile esim carrier activation, normally when a company phone has cellular signal bars but cannot attach to its assigned business data plan. Here the observed facts require mobile calendar and contact synchronization instead.
C:
Confirm controlled copy or save actions are restricted while private personal content remains unaffected. This action is appropriate for byod mobile application management, normally when staff use personally owned phones to read corporate mail but refuse full device enrollment. Here the observed facts require mobile calendar and contact synchronization instead.
Question 448
A support request at Silverline Travel presents this problem: A print server loses its queue target after a DHCP address change and needs a persistent assigned lease. The desired outcome is to select a stable printer address assignment without disabling office DHCP. User data and business service continuity must be preserved. Which diagnostic check best distinguishes the relevant fault?
- Inspect local broadcast domains, SSID mappings and remote-access traffic path
- Inspect MX priority and targets separately from SPF TXT policy and mail service availability
- Inspect cable labels, both jack ends and tester wiremap indications
- Inspect DHCP scope, existing leases and printer hardware MAC
Explanation
Correct Answer
D:
Inspect DHCP scope, existing leases and printer hardware MAC. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that a print server loses its queue target after a DHCP address change and needs a persistent assigned lease. The support goal is to select a stable printer address assignment without disabling office DHCP; this diagnose action specifically addresses dhcp reservation versus exclusion without confusing a different subsystem.
Incorrect Answers
A:
Inspect local broadcast domains, SSID mappings and remote-access traffic path. That action is appropriate for vlan segmentation versus vpn encrypted tunneling, normally when a small office needs guest Wi-Fi isolated from payroll devices but also needs secure remote employee access. Here the observed facts require dhcp reservation versus exclusion instead.
B:
Inspect MX priority and targets separately from SPF TXT policy and mail service availability. That action is appropriate for mx and spf dns records distinct purposes, normally when a domain receives email at the wrong destination after DNS changes. Here the observed facts require dhcp reservation versus exclusion instead.
C:
Inspect cable labels, both jack ends and tester wiremap indications. This action is appropriate for cable tester versus toner and probe, normally when a technician must determine whether a terminated Ethernet run has crossed wires and split pairs. Here the observed facts require dhcp reservation versus exclusion instead.
Question 449
During Evergreen Manufacturing's desktop hardware service bench, the technician encounters this condition: An external high-bandwidth storage enclosure only negotiates low speed on a laptop USB-C connector. The supporting record states that the storage case requires a Thunderbolt-capable host and a compatible certified cable. The desired outcome is to determine host and cable protocol support rather than assuming a USB-C shape is sufficient. User data and business service continuity must be preserved. Which safe pilot action gives the most relevant evidence?
- View the same color test pattern from several angles on IPS and TN panels
- Run a non-destructive throughput test using known files on a certified host/cable pair
- Verify a test single-mode pair with appropriate optics and light-level measurements
- Install a supported spare drive into a test board and check firmware discovery
Explanation
Correct Answer
B:
Run a non-destructive throughput test using known files on a certified host/cable pair. It tests the proposed solution safely on an approved representative system. The relevant observation is that the storage case requires a Thunderbolt-capable host and a compatible certified cable. The support goal is to determine host and cable protocol support rather than assuming a USB-C shape is sufficient; this pilot action specifically addresses usb-c versus thunderbolt port capability without confusing a different subsystem.
Incorrect Answers
A:
View the same color test pattern from several angles on IPS and TN panels. This action is appropriate for ips versus tn versus oled displays, normally when a graphic designer prioritizes consistent viewing angles and color accuracy over lowest display price. Here the observed facts require usb-c versus thunderbolt port capability instead.
C:
Verify a test single-mode pair with appropriate optics and light-level measurements. This action is appropriate for single-mode versus multimode fiber, normally when a campus backbone spans several kilometers between buildings and requires high throughput. Here the observed facts require usb-c versus thunderbolt port capability instead.
D:
Install a supported spare drive into a test board and check firmware discovery. This action is appropriate for nvme pcie versus sata storage interface, normally when a technician orders an M.2 SSD for a motherboard slot that supports only SATA signaling. Here the observed facts require usb-c versus thunderbolt port capability instead.
Question 450
A support request at Pioneer Markets presents this problem: A new monitor's text appears soft because the operating system outputs 1366x768 to a 1920x1080 panel. The desired outcome is to correct resolution and scaling without treating blur as pixel hardware failure. The customer requires a verified fix rather than a guess based on one symptom. Which acceptance result best demonstrates the issue is resolved?
- Verify internal brightness returns while external video remains unaffected
- Verify movement no longer causes signal loss at the intended resolution
- Verify the phone registers and the PC receives the employee scope while guests remain isolated
- Verify text edges become sharp while interface size remains usable
Explanation
Correct Answer
D:
Verify text edges become sharp while interface size remains usable. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that a new monitor's text appears soft because the operating system outputs 1366x768 to a 1920x1080 panel. The support goal is to correct resolution and scaling without treating blur as pixel hardware failure; this validate action specifically addresses wrong screen resolution and scaling without confusing a different subsystem.
Incorrect Answers
A:
Verify internal brightness returns while external video remains unaffected. This action is appropriate for backlight failure on laptop lcd, normally when a laptop screen looks black but a flashlight reveals a faint intact desktop image. Here the observed facts require wrong screen resolution and scaling instead.
B:
Verify movement no longer causes signal loss at the intended resolution. This action is appropriate for intermittent monitor image due to video cable, normally when a monitor intermittently goes black when its display cable is moved. Here the observed facts require wrong screen resolution and scaling instead.
C:
Verify the phone registers and the PC receives the employee scope while guests remain isolated. This action is appropriate for vlan mismatch causing one desk to lose access, normally when a desk phone and PC stop reaching their correct services after a switch port change. Here the observed facts require wrong screen resolution and scaling instead.
