CompTIA 220-1201 Practice Test 37
Question 360
A support request at Summit Media presents this problem: A replacement tablet displays an empty work calendar while mail remains accessible. The desired outcome is to restore synchronization by matching the authorized account and sync service. The goal is to restore required function without creating a new security or safety problem. Which planned change most directly resolves the documented issue?
- Choose a supported video-capable port or active adapter instead of relying on connector shape
- Install the authorized eSIM profile and select the correct plan for cellular data
- Configure both clients to use the approved corporate calendar and contacts service
- Use available app-level protection policies for corporate data instead of assuming whole-device ownership
Explanation
Correct Answer
C:
Configure both clients to use the approved corporate calendar and contacts service. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that a replacement tablet displays an empty work calendar while mail remains accessible. The support goal is to restore synchronization by matching the authorized account and sync service; this design action specifically addresses mobile calendar and contact synchronization without confusing a different subsystem.
Incorrect Answers
A:
Choose a supported video-capable port or active adapter instead of relying on connector shape. This action is appropriate for usb-c connector versus supported protocol, normally when a user assumes every laptop USB-C port can send video to a USB-C monitor. Here the observed facts require mobile calendar and contact synchronization instead.
B:
Install the authorized eSIM profile and select the correct plan for cellular data. This action is appropriate for mobile esim carrier activation, normally when a company phone has cellular signal bars but cannot attach to its assigned business data plan. Here the observed facts require mobile calendar and contact synchronization instead.
D:
Use available app-level protection policies for corporate data instead of assuming whole-device ownership. This action is appropriate for byod mobile application management, normally when staff use personally owned phones to read corporate mail but refuse full device enrollment. Here the observed facts require mobile calendar and contact synchronization instead.
Question 361
During Acorn Foods's hardware and network incident triage, the technician encounters this condition: A newly upgraded desktop beeps at startup and shows no BIOS screen. The supporting record states that the motherboard manual maps this particular repeated pattern to a graphics initialization problem. The desired outcome is to use manufacturer POST codes to narrow the failing hardware subsystem. Any configuration change must be reversible and validated on a controlled test device. What should the technician verify first to establish the problem?
- Correlate reboot timing with power demand and inspect PSU rating and connector seating
- Inspect temperature telemetry, fan RPM, airflow blockage and heatsink contact
- Check the exact board beep code table, GPU seating and required GPU power
- Review native panel resolution, current OS scaling and cable mode limits
Explanation
Correct Answer
C:
Check the exact board beep code table, GPU seating and required GPU power. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that the motherboard manual maps this particular repeated pattern to a graphics initialization problem. The support goal is to use manufacturer POST codes to narrow the failing hardware subsystem; this diagnose action specifically addresses post beep code interpretation and expansion-card isolation without confusing a different subsystem.
Incorrect Answers
A:
Correlate reboot timing with power demand and inspect PSU rating and connector seating. This action is appropriate for psu instability under peak component load, normally when a machine passes idle checks but reboots when the GPU and CPU draw peak power together. Here the observed facts require post beep code interpretation and expansion-card isolation instead.
B:
Inspect temperature telemetry, fan RPM, airflow blockage and heatsink contact. This action is appropriate for cpu overheat from failed fan, normally when a desktop shuts off only after several minutes of high CPU utilization. Here the observed facts require post beep code interpretation and expansion-card isolation instead.
D:
Review native panel resolution, current OS scaling and cable mode limits. This action is appropriate for wrong screen resolution and scaling, normally when a user complains that desktop text is blurry after changing to a nonnative display resolution. Here the observed facts require post beep code interpretation and expansion-card isolation instead.
Question 362
At Maplebank Ltd, a technician working in computer equipment refresh identifies this issue: A university plans a 6 km building interconnect using a short-reach multimode transceiver. The desired outcome is to choose optical media and transceivers matched to distance and wavelength. User data and business service continuity must be preserved. What should the technician recommend as the corrective approach?
- Enable approved Secure Boot controls without assuming boot order provides signature checking
- Order a compatible SATA M.2 model or install into a supported NVMe PCIe slot
- Connect through a supported Thunderbolt or USB4 port and rated cable meeting the enclosure requirements
- Use supported single-mode fiber and matched long-reach optics for the kilometer-scale link
Explanation
Correct Answer
D:
Use supported single-mode fiber and matched long-reach optics for the kilometer-scale link. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that a university plans a 6 km building interconnect using a short-reach multimode transceiver. The support goal is to choose optical media and transceivers matched to distance and wavelength; this design action specifically addresses single-mode versus multimode fiber without confusing a different subsystem.
Incorrect Answers
A:
Enable approved Secure Boot controls without assuming boot order provides signature checking. This action is appropriate for uefi secure boot versus boot order, normally when a laptop can start a trusted OS but prompts when an unsigned bootloader is inserted. Here the observed facts require single-mode versus multimode fiber instead.
B:
Order a compatible SATA M.2 model or install into a supported NVMe PCIe slot. This action is appropriate for nvme pcie versus sata storage interface, normally when a technician orders an M.2 SSD for a motherboard slot that supports only SATA signaling. Here the observed facts require single-mode versus multimode fiber instead.
C:
Connect through a supported Thunderbolt or USB4 port and rated cable meeting the enclosure requirements. This action is appropriate for usb-c versus thunderbolt port capability, normally when an external high-bandwidth storage enclosure only negotiates low speed on a laptop USB-C connector. Here the observed facts require single-mode versus multimode fiber instead.
Question 363
A support request at Silverline Travel presents this problem: A meeting projector shows no image because it is set to VGA while the laptop uses HDMI. The desired outcome is to resolve a display source-selection issue without reinstalling graphics drivers. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. What should support monitor to catch a recurrence of the same failure?
- Monitor brightness dropout and hinge-related display cable faults
- Monitor fan RPM alerts, dust buildup and thermal throttling trends
- Monitor recurring connector issues and dock port strain
- Monitor frequently changed input selections and broken AV cables
Explanation
Correct Answer
D:
Monitor frequently changed input selections and broken AV cables. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that a meeting projector shows no image because it is set to VGA while the laptop uses HDMI. The support goal is to resolve a display source-selection issue without reinstalling graphics drivers; this monitor action specifically addresses projector wrong input versus computer failure without confusing a different subsystem.
Incorrect Answers
A:
Monitor brightness dropout and hinge-related display cable faults. This action is appropriate for backlight failure on laptop lcd, normally when a laptop screen looks black but a flashlight reveals a faint intact desktop image. Here the observed facts require projector wrong input versus computer failure instead.
B:
Monitor fan RPM alerts, dust buildup and thermal throttling trends. This action is appropriate for cpu overheat from failed fan, normally when a desktop shuts off only after several minutes of high CPU utilization. Here the observed facts require projector wrong input versus computer failure instead.
C:
Monitor recurring connector issues and dock port strain. This action is appropriate for intermittent monitor image due to video cable, normally when a monitor intermittently goes black when its display cable is moved. Here the observed facts require projector wrong input versus computer failure instead.
Question 364
A support request at Brookside Agency presents this problem: A desktop disk reports increasing reallocated sectors and read retries. The supporting record states that the drive has slow reads and a SMART overall health warning on a noncritical data volume. The desired outcome is to treat failing disk health as a data protection issue before performance tuning. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. Which inspection most directly confirms the likely cause before changing components?
- Identify the failed member, array level, replacement size and current backup state
- Inspect SATA data connector seating, cable integrity and interface error counters
- Inspect UEFI boot entries, disk detection and approved operating system bootloader
- Check SMART attributes, backup currency and read error logs
Explanation
Correct Answer
D:
Check SMART attributes, backup currency and read error logs. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that the drive has slow reads and a SMART overall health warning on a noncritical data volume. The support goal is to treat failing disk health as a data protection issue before performance tuning; this diagnose action specifically addresses s.m.a.r.t. warning and imminent drive failure without confusing a different subsystem.
Incorrect Answers
A:
Identify the failed member, array level, replacement size and current backup state. This action is appropriate for degraded raid after a failed member, normally when a mirrored NAS reports one disk failed while files remain available. Here the observed facts require s.m.a.r.t. warning and imminent drive failure instead.
B:
Inspect SATA data connector seating, cable integrity and interface error counters. This action is appropriate for intermittent sata cable data fault, normally when a SATA HDD disappears occasionally despite healthy spin-up and no clear media errors. Here the observed facts require s.m.a.r.t. warning and imminent drive failure instead.
C:
Inspect UEFI boot entries, disk detection and approved operating system bootloader. This action is appropriate for uefi boot order after a second drive, normally when a computer reports no bootable operating system after a new secondary drive was added. Here the observed facts require s.m.a.r.t. warning and imminent drive failure instead.
Question 365
On a service ticket for Horizon College, the team observes: A support buyer mistakes 144 Hz for a count of display pixels when comparing two monitors. The supporting record states that the spec sheet lists 1920x1080 pixels and a 144 Hz refresh frequency as separate attributes. The desired outcome is to differentiate image pixel count from screen updates per second. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. Which verification result supports the intended technical outcome?
- Verify visible color variation meets the user's acceptance range with both displays calibrated
- Verify touch points align across the affected area while brightness remains normal
- Verify all conductors and pairs map correctly end-to-end
- Verify both resolution and refresh rate match the intended values in display settings
Explanation
Correct Answer
D:
Verify both resolution and refresh rate match the intended values in display settings. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that the spec sheet lists 1920x1080 pixels and a 144 Hz refresh frequency as separate attributes. The support goal is to differentiate image pixel count from screen updates per second; this validate action specifically addresses refresh rate versus screen resolution without confusing a different subsystem.
Incorrect Answers
A:
Verify visible color variation meets the user's acceptance range with both displays calibrated. This action is appropriate for ips versus tn versus oled displays, normally when a graphic designer prioritizes consistent viewing angles and color accuracy over lowest display price. Here the observed facts require refresh rate versus screen resolution instead.
B:
Verify touch points align across the affected area while brightness remains normal. This action is appropriate for digitizer input versus backlight inverter, normally when a convertible LCD image is visible but finger touches no longer register at a specific region. Here the observed facts require refresh rate versus screen resolution instead.
C:
Verify all conductors and pairs map correctly end-to-end. This action is appropriate for t568a versus t568b rj45 terminations, normally when a newly crimped eight-wire Ethernet cable fails a wiremap test because one end follows T568A and the other T568B. Here the observed facts require refresh rate versus screen resolution instead.
Question 366
During Crescent Operations's end-user troubleshooting, the technician encounters this condition: A laptop can ping 8.8.8.8 but cannot open a business website by its domain name. The desired outcome is to troubleshoot name resolution separately from basic routed network access. Any configuration change must be reversible and validated on a controlled test device. Which diagnostic check best distinguishes the relevant fault?
- Inspect port access and voice VLAN settings, LLDP, assigned IP subnets and switch change log
- Check resolver settings, DNS request responses and direct-IP reachability
- Inspect link LEDs, cable jacket, RJ45 latch and switch port error counters
- Review DHCP Discover and Offer exchange, relay route and scope health
Explanation
Correct Answer
B:
Check resolver settings, DNS request responses and direct-IP reachability. It checks the likely failure boundary before altering working parts or settings. The relevant observation is that a laptop can ping 8.8.8.8 but cannot open a business website by its domain name. The support goal is to troubleshoot name resolution separately from basic routed network access; this diagnose action specifically addresses dns failure with working ip connectivity without confusing a different subsystem.
Incorrect Answers
A:
Inspect port access and voice VLAN settings, LLDP, assigned IP subnets and switch change log. This action is appropriate for vlan mismatch causing one desk to lose access, normally when a desk phone and PC stop reaching their correct services after a switch port change. Here the observed facts require dns failure with working ip connectivity instead.
C:
Inspect link LEDs, cable jacket, RJ45 latch and switch port error counters. This action is appropriate for copper ethernet link flapping, normally when a workstation loses Ethernet connection whenever its patch lead is bent. Here the observed facts require dns failure with working ip connectivity instead.
D:
Review DHCP Discover and Offer exchange, relay route and scope health. This action is appropriate for dhcp failure and 169.254 apipa symptom, normally when an office PC obtains a 169.254 address and cannot reach internet destinations. Here the observed facts require dns failure with working ip connectivity instead.
Question 367
A support request at Stonebridge Research presents this problem: A point-of-sale thermal receipt device outputs blank receipts after an employee reverses the paper roll. The desired outcome is to diagnose thermal paper orientation rather than ink or toner depletion. The goal is to restore required function without creating a new security or safety problem. Which configuration or repair action best addresses the stated requirement?
- Perform approved nozzle cleaning and replace a failed cartridge or head only if indicated
- Load the correct thermal stock in the required orientation and clean the printhead as supported
- Clean or replace the approved pickup roller or separation pad assembly
- Replace an undersized PSU with a compatible adequately rated unit
Explanation
Correct Answer
B:
Load the correct thermal stock in the required orientation and clean the printhead as supported. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that a point-of-sale thermal receipt device outputs blank receipts after an employee reverses the paper roll. The support goal is to diagnose thermal paper orientation rather than ink or toner depletion; this design action specifically addresses thermal printer paper orientation without confusing a different subsystem.
Incorrect Answers
A:
Perform approved nozzle cleaning and replace a failed cartridge or head only if indicated. This action is appropriate for inkjet horizontal banding and nozzle obstruction, normally when an inkjet photo printer produces blank horizontal stripes in cyan images. Here the observed facts require thermal printer paper orientation instead.
C:
Clean or replace the approved pickup roller or separation pad assembly. This action is appropriate for laser printer repeated paper jams at pickup, normally when a laser printer jams on the first page when it tries to feed paper from tray 1. Here the observed facts require thermal printer paper orientation instead.
D:
Replace an undersized PSU with a compatible adequately rated unit. This action is appropriate for psu instability under peak component load, normally when a machine passes idle checks but reboots when the GPU and CPU draw peak power together. Here the observed facts require thermal printer paper orientation instead.
Question 368
A support request at Cedar Education presents this problem: A shared monochrome printer prints a fixed black vertical streak even after a toner refill. The desired outcome is to identify imaging drum defects instead of wasting printer network troubleshooting time. User data and business service continuity must be preserved. What should support monitor to catch a recurrence of the same failure?
- Monitor recurring drum damage and contaminant buildup
- Monitor fan RPM alerts, dust buildup and thermal throttling trends
- Monitor pickup count and repeated jam positions
- Monitor infrequent printing and repeated nozzle blockages
Explanation
Correct Answer
A:
Monitor recurring drum damage and contaminant buildup. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that a shared monochrome printer prints a fixed black vertical streak even after a toner refill. The support goal is to identify imaging drum defects instead of wasting printer network troubleshooting time; this monitor action specifically addresses laser repeated streaks from drum defect without confusing a different subsystem.
Incorrect Answers
B:
Monitor fan RPM alerts, dust buildup and thermal throttling trends. This action is appropriate for cpu overheat from failed fan, normally when a desktop shuts off only after several minutes of high CPU utilization. Here the observed facts require laser repeated streaks from drum defect instead.
C:
Monitor pickup count and repeated jam positions. This action is appropriate for laser printer repeated paper jams at pickup, normally when a laser printer jams on the first page when it tries to feed paper from tray 1. Here the observed facts require laser repeated streaks from drum defect instead.
D:
Monitor infrequent printing and repeated nozzle blockages. This action is appropriate for inkjet horizontal banding and nozzle obstruction, normally when an inkjet photo printer produces blank horizontal stripes in cyan images. Here the observed facts require laser repeated streaks from drum defect instead.
Question 369
On a service ticket for Riverlight Retail, the team observes: A portable computer loses battery while attached to a cheap dock driving two 4K monitors. The desired outcome is to choose a dock meeting host charging and display requirements. The customer requires a verified fix rather than a guess based on one symptom. Which controlled service test best evaluates the planned approach?
- Test pressure sensitivity and palm rejection using a compatible pen in a drawing app
- Test positioning in a permitted location with permission enabled and disabled
- Connect a known video-capable test host and compare it with the data-only port
- Connect a test laptop, both monitors and the approved dock power supply in a service area
Explanation
Correct Answer
D:
Connect a test laptop, both monitors and the approved dock power supply in a service area. It tests the proposed solution safely on an approved representative system. The relevant observation is that a portable computer loses battery while attached to a cheap dock driving two 4K monitors. The support goal is to choose a dock meeting host charging and display requirements; this pilot action specifically addresses docking station display and power capability without confusing a different subsystem.
Incorrect Answers
A:
Test pressure sensitivity and palm rejection using a compatible pen in a drawing app. This action is appropriate for active stylus digitizer compatibility, normally when a designer needs pen pressure and palm rejection on a convertible laptop. Here the observed facts require docking station display and power capability instead.
B:
Test positioning in a permitted location with permission enabled and disabled. This action is appropriate for location permission for navigation, normally when a dispatch app cannot show a user's current position on an otherwise connected smartphone. Here the observed facts require docking station display and power capability instead.
C:
Connect a known video-capable test host and compare it with the data-only port. This action is appropriate for usb-c connector versus supported protocol, normally when a user assumes every laptop USB-C port can send video to a USB-C monitor. Here the observed facts require docking station display and power capability instead.
Question 370
At Westbrook Energy, a technician working in branch networking support identifies this issue: An office PC can reach a website by IP but not by its DNS hostname after a resolver migration. The desired outcome is to separate name resolution failures from IP address provisioning. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. Which planned change most directly resolves the documented issue?
- Deploy an appropriate load balancer with health probes for the supported service
- Repair the DNS server or client DNS setting rather than rebuilding the DHCP address pool
- Use the provider-approved ONT for fiber access and connect a router to its supported handoff
- Configure an approved reachable NTP source for network devices while retaining centralized syslog
Explanation
Correct Answer
B:
Repair the DNS server or client DNS setting rather than rebuilding the DHCP address pool. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that an office PC can reach a website by IP but not by its DNS hostname after a resolver migration. The support goal is to separate name resolution failures from IP address provisioning; this design action specifically addresses dns resolution versus dhcp address assignment without confusing a different subsystem.
Incorrect Answers
A:
Deploy an appropriate load balancer with health probes for the supported service. This action is appropriate for load balancer versus proxy server functions, normally when a web service needs requests distributed across three application servers with failed nodes removed automatically. Here the observed facts require dns resolution versus dhcp address assignment instead.
C:
Use the provider-approved ONT for fiber access and connect a router to its supported handoff. This action is appropriate for ont versus cable modem access equipment, normally when a customer receives a fiber-to-the-premises service but attempts to connect the optical fiber directly to a DOCSIS cable modem. Here the observed facts require dns resolution versus dhcp address assignment instead.
D:
Configure an approved reachable NTP source for network devices while retaining centralized syslog. This action is appropriate for ntp time service versus centralized syslog, normally when authentication logs from two branch routers show conflicting timestamps during the same event. Here the observed facts require dns resolution versus dhcp address assignment instead.
