CompTIA 220-1201 Practice Test 21
Question 200
During Granite Capital's hardware and network incident triage, the technician encounters this condition: A laser printer jams on the first page when it tries to feed paper from tray 1. The supporting record states that the pickup roller is glazed and paper is correctly loaded with no stuck sheets. The desired outcome is to distinguish pickup roller wear from depleted toner. A safe non-destructive test must be used before replacing additional parts. Which post-repair signal best detects regression or repeat exposure?
- Monitor incompatible label rolls and printhead wear
- Monitor recurring drum damage and contaminant buildup
- Monitor pickup count and repeated jam positions
- Monitor address reservations and print server port drift
Explanation
Correct Answer
C:
Monitor pickup count and repeated jam positions. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that the pickup roller is glazed and paper is correctly loaded with no stuck sheets. The support goal is to distinguish pickup roller wear from depleted toner; this monitor action specifically addresses laser printer repeated paper jams at pickup without confusing a different subsystem.
Incorrect Answers
A:
Monitor incompatible label rolls and printhead wear. This action is appropriate for thermal printer paper orientation, normally when a shipping label printer feeds paper but produces completely blank labels. Here the observed facts require laser printer repeated paper jams at pickup instead.
B:
Monitor recurring drum damage and contaminant buildup. This action is appropriate for laser repeated streaks from drum defect, normally when printed laser pages have a dark stripe repeated at the same distance down each sheet. Here the observed facts require laser printer repeated paper jams at pickup instead.
D:
Monitor address reservations and print server port drift. This action is appropriate for printer offline queue despite network availability, normally when a shared printer is reachable on the network but user jobs accumulate in an offline queue. Here the observed facts require laser printer repeated paper jams at pickup instead.
Question 201
On a service ticket for Seabright Supplies, the team observes: A remote design office regularly transfers multi-gigabyte files and can order either fiber or DSL. The supporting record states that the existing copper DSL has far lower upload performance than the offered symmetric fiber plan. The desired outcome is to select an ISP connection type according to real throughput and availability. Only approved service procedures and compatible replacement components may be used. Which post-repair signal best detects regression or repeat exposure?
- Monitor new links for incorrect network diagrams and address planning
- Monitor link outages, packet loss and uplink utilization
- Monitor ONT optical alarms and WAN gateway status separately
- Monitor wireless channel utilization and retransmission patterns
Explanation
Correct Answer
B:
Monitor link outages, packet loss and uplink utilization. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that the existing copper DSL has far lower upload performance than the offered symmetric fiber plan. The support goal is to select an ISP connection type according to real throughput and availability; this monitor action specifically addresses fiber wan versus dsl last-mile capacity without confusing a different subsystem.
Incorrect Answers
A:
Monitor new links for incorrect network diagrams and address planning. This action is appropriate for pan versus lan versus wan scope, normally when a technician must classify a Bluetooth watch connection, office Ethernet and multi-site leased link. Here the observed facts require fiber wan versus dsl last-mile capacity instead.
C:
Monitor ONT optical alarms and WAN gateway status separately. This action is appropriate for ont versus cable modem access equipment, normally when a customer receives a fiber-to-the-premises service but attempts to connect the optical fiber directly to a DOCSIS cable modem. Here the observed facts require fiber wan versus dsl last-mile capacity instead.
D:
Monitor wireless channel utilization and retransmission patterns. This action is appropriate for wi-fi analyzer versus network tap, normally when staff complain about busy wireless channels in a meeting room. Here the observed facts require fiber wan versus dsl last-mile capacity instead.
Question 202
During Horizon College's desktop hardware service bench, the technician encounters this condition: A support buyer mistakes 144 Hz for a count of display pixels when comparing two monitors. The supporting record states that the spec sheet lists 1920x1080 pixels and a 144 Hz refresh frequency as separate attributes. The desired outcome is to differentiate image pixel count from screen updates per second. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. How should the solution first be tested on an approved spare or pilot system?
- Test touch coordinates with a supported calibration tool on a spare panel
- Set a test monitor first to its native resolution then to an available supported refresh rate
- View the same color test pattern from several angles on IPS and TN panels
- Re-terminate a lab cable and run a pair-level tester
Explanation
Correct Answer
B:
Set a test monitor first to its native resolution then to an available supported refresh rate. It tests the proposed solution safely on an approved representative system. The relevant observation is that the spec sheet lists 1920x1080 pixels and a 144 Hz refresh frequency as separate attributes. The support goal is to differentiate image pixel count from screen updates per second; this pilot action specifically addresses refresh rate versus screen resolution without confusing a different subsystem.
Incorrect Answers
A:
Test touch coordinates with a supported calibration tool on a spare panel. That action is appropriate for digitizer input versus backlight inverter, normally when a convertible LCD image is visible but finger touches no longer register at a specific region. Here the observed facts require refresh rate versus screen resolution instead.
C:
View the same color test pattern from several angles on IPS and TN panels. That action is appropriate for ips versus tn versus oled displays, normally when a graphic designer prioritizes consistent viewing angles and color accuracy over lowest display price. Here the observed facts require refresh rate versus screen resolution instead.
D:
Re-terminate a lab cable and run a pair-level tester. This action is appropriate for t568a versus t568b rj45 terminations, normally when a newly crimped eight-wire Ethernet cable fails a wiremap test because one end follows T568A and the other T568B. Here the observed facts require refresh rate versus screen resolution instead.
Question 203
At Westbrook Energy, a technician working in IT virtualization planning identifies this issue: An online storefront sees traffic triple for two hours and then fall back to normal. The supporting record states that the chosen cloud platform supports automatically adding and removing application capacity by demand. The desired outcome is to recognize elasticity as capacity adjustment to changing utilization. Service work must follow power isolation, ESD, and manufacturer instructions when applicable. Which planned change most directly resolves the documented issue?
- Estimate data transfer expense and design only necessary outbound flows
- Select dedicated hosting only when explicitly required and otherwise verify tenant isolation controls
- Describe the combination as hybrid cloud rather than calling it wholly public or wholly private
- Configure supported autoscaling rules with limits for traffic-driven elasticity
Explanation
Correct Answer
D:
Configure supported autoscaling rules with limits for traffic-driven elasticity. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that the chosen cloud platform supports automatically adding and removing application capacity by demand. The support goal is to recognize elasticity as capacity adjustment to changing utilization; this design action specifically addresses cloud elasticity versus fixed provisioning without confusing a different subsystem.
Incorrect Answers
A:
Estimate data transfer expense and design only necessary outbound flows. This action is appropriate for metered cloud ingress and egress costs, normally when an organization expects to store modest data in cloud storage but regularly exports terabytes to an on-premises analytics platform. Here the observed facts require cloud elasticity versus fixed provisioning instead.
B:
Select dedicated hosting only when explicitly required and otherwise verify tenant isolation controls. This action is appropriate for multitenancy versus dedicated cloud resources, normally when an organization uses a SaaS platform shared with several customer organizations. Here the observed facts require cloud elasticity versus fixed provisioning instead.
C:
Describe the combination as hybrid cloud rather than calling it wholly public or wholly private. This action is appropriate for public versus private versus hybrid cloud, normally when an enterprise must keep one legacy regulatory workload in its own datacenter while scaling an unrelated web front end in a public provider. Here the observed facts require cloud elasticity versus fixed provisioning instead.
Question 204
A support request at Lakeside Analytics presents this problem: A database server needs fast disk I/O and redundancy with four equal drives. The supporting record states that the platform supports RAID 10 but not arbitrary two-disk RAID 10 layouts. The desired outcome is to select combined striping and mirroring with the correct minimum disk count. Only approved service procedures and compatible replacement components may be used. Which planned change most directly resolves the documented issue?
- Configure a four-disk RAID 10 set for balanced performance and redundancy
- Select an IPS-class monitor meeting the required color gamut rather than choosing TN solely for speed
- Configure a supported two-disk RAID 1 mirror giving approximately one disk of usable capacity
- Use RAID 6 when the stated requirement is two-drive fault tolerance
Explanation
Correct Answer
A:
Configure a four-disk RAID 10 set for balanced performance and redundancy. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that the platform supports RAID 10 but not arbitrary two-disk RAID 10 layouts. The support goal is to select combined striping and mirroring with the correct minimum disk count; this design action specifically addresses raid 10 mirrored striped array without confusing a different subsystem.
Incorrect Answers
B:
Select an IPS-class monitor meeting the required color gamut rather than choosing TN solely for speed. This action is appropriate for ips versus tn versus oled displays, normally when a graphic designer prioritizes consistent viewing angles and color accuracy over lowest display price. Here the observed facts require raid 10 mirrored striped array instead.
C:
Configure a supported two-disk RAID 1 mirror giving approximately one disk of usable capacity. This action is appropriate for raid 1 mirror capacity and resilience, normally when a file server has two equal 2 TB disks and needs redundancy against one disk failure. Here the observed facts require raid 10 mirrored striped array instead.
D:
Use RAID 6 when the stated requirement is two-drive fault tolerance. This action is appropriate for raid 5 versus raid 6 dual parity, normally when a four-disk production array must remain available during any two simultaneous drive failures. Here the observed facts require raid 10 mirrored striped array instead.
Question 205
A support request at Monarch Pharmacy presents this problem: A field technician wants to add RAM to a serviceable laptop that currently uses DDR4 SODIMMs. The supporting record states that the proposed upgrade is a full-sized DDR5 DIMM intended for a desktop board. The desired outcome is to select physically and electrically compatible mobile memory. User data and business service continuity must be preserved. What should support monitor to catch a recurrence of the same failure?
- Monitor memory diagnostic errors and firmware reporting after upgrades
- Track backup failures, replacement SSD health and encryption key escrow
- Monitor camera permission changes and physical privacy control damage
- Monitor repeat weak-signal reports associated with lid movement
Explanation
Correct Answer
A:
Monitor memory diagnostic errors and firmware reporting after upgrades. It tracks recurrence of the specific failure mechanism over time. The relevant observation is that the proposed upgrade is a full-sized DDR5 DIMM intended for a desktop board. The support goal is to select physically and electrically compatible mobile memory; this monitor action specifically addresses laptop sodimm compatibility without confusing a different subsystem.
Incorrect Answers
B:
Track backup failures, replacement SSD health and encryption key escrow. This action is appropriate for laptop ssd replacement and encryption, normally when a laptop SSD is failing SMART health checks and holds company data protected with full-disk encryption. Here the observed facts require laptop sodimm compatibility instead.
C:
Monitor camera permission changes and physical privacy control damage. This action is appropriate for physical webcam privacy hardware, normally when a corporate laptop's camera indicator comes on during meetings even when the user thinks video is disabled. Here the observed facts require laptop sodimm compatibility instead.
D:
Monitor repeat weak-signal reports associated with lid movement. This action is appropriate for laptop wi-fi antenna reconnection, normally when after a laptop display assembly replacement, Bluetooth works but Wi-Fi signal is very weak. Here the observed facts require laptop sodimm compatibility instead.
Question 206
At Beacon Group, a technician working in workplace mobile support identifies this issue: An artist can tap with a passive stylus but cannot use pressure-sensitive annotation on a tablet. The desired outcome is to select the accessory matching digitizer features rather than the touch surface alone. User data and business service continuity must be preserved. Which planned change most directly resolves the documented issue?
- Use available app-level protection policies for corporate data instead of assuming whole-device ownership
- Choose an active stylus certified for the device's digitizer protocol
- Select a compatible dock and power adapter with adequate charging wattage and video transport
- Choose a supported video-capable port or active adapter instead of relying on connector shape
Explanation
Correct Answer
B:
Choose an active stylus certified for the device's digitizer protocol. It corrects the documented cause using the compatible technology and support constraints. The relevant observation is that an artist can tap with a passive stylus but cannot use pressure-sensitive annotation on a tablet. The support goal is to select the accessory matching digitizer features rather than the touch surface alone; this design action specifically addresses active stylus digitizer compatibility without confusing a different subsystem.
Incorrect Answers
A:
Use available app-level protection policies for corporate data instead of assuming whole-device ownership. This action is appropriate for byod mobile application management, normally when staff use personally owned phones to read corporate mail but refuse full device enrollment. Here the observed facts require active stylus digitizer compatibility instead.
C:
Select a compatible dock and power adapter with adequate charging wattage and video transport. That action is appropriate for docking station display and power capability, normally when a small-business employee connects two monitors and power to a laptop through a new USB-C dock. Here the observed facts require active stylus digitizer compatibility instead.
D:
Choose a supported video-capable port or active adapter instead of relying on connector shape. That action is appropriate for usb-c connector versus supported protocol, normally when a user assumes every laptop USB-C port can send video to a USB-C monitor. Here the observed facts require active stylus digitizer compatibility instead.
Question 207
On a service ticket for Evergreen Manufacturing, the team observes: An external high-bandwidth storage enclosure only negotiates low speed on a laptop USB-C connector. The supporting record states that the storage case requires a Thunderbolt-capable host and a compatible certified cable. The desired outcome is to determine host and cable protocol support rather than assuming a USB-C shape is sufficient. User data and business service continuity must be preserved. Which acceptance result best demonstrates the issue is resolved?
- Verify drive detection and intended interface performance without forcing a mismatched module
- Confirm the optical receive power and link speed meet both transceiver specifications
- Verify the negotiated link and measured transfer rate match the supported mode
- Verify visible color variation meets the user's acceptance range with both displays calibrated
Explanation
Correct Answer
C:
Verify the negotiated link and measured transfer rate match the supported mode. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that the storage case requires a Thunderbolt-capable host and a compatible certified cable. The support goal is to determine host and cable protocol support rather than assuming a USB-C shape is sufficient; this validate action specifically addresses usb-c versus thunderbolt port capability without confusing a different subsystem.
Incorrect Answers
A:
Verify drive detection and intended interface performance without forcing a mismatched module. This action is appropriate for nvme pcie versus sata storage interface, normally when a technician orders an M.2 SSD for a motherboard slot that supports only SATA signaling. Here the observed facts require usb-c versus thunderbolt port capability instead.
B:
Confirm the optical receive power and link speed meet both transceiver specifications. This action is appropriate for single-mode versus multimode fiber, normally when a campus backbone spans several kilometers between buildings and requires high throughput. Here the observed facts require usb-c versus thunderbolt port capability instead.
D:
Verify visible color variation meets the user's acceptance range with both displays calibrated. This action is appropriate for ips versus tn versus oled displays, normally when a graphic designer prioritizes consistent viewing angles and color accuracy over lowest display price. Here the observed facts require usb-c versus thunderbolt port capability instead.
Question 208
During Riverlight Retail's branch networking support, the technician encounters this condition: A help desk wants to troubleshoot crowded 2.4 GHz airspace but only has a wired network tap. The desired outcome is to use an RF analysis tool for interference assessment rather than wired packet capture. The goal is to restore required function without creating a new security or safety problem. What observation would verify successful service restoration?
- Verify improved wireless contention and connection reliability without assuming the wired tap measured radio noise
- Verify healthy nodes continue serving requests and unhealthy nodes leave rotation
- Verify correct pin continuity and pair mapping after re-termination
- Verify mapping succeeds for authorized users while unrelated users remain denied
Explanation
Correct Answer
A:
Verify improved wireless contention and connection reliability without assuming the wired tap measured radio noise. It proves the required function with an observable result instead of assuming the change worked. The relevant observation is that a help desk wants to troubleshoot crowded 2.4 GHz airspace but only has a wired network tap. The support goal is to use an RF analysis tool for interference assessment rather than wired packet capture; this validate action specifically addresses wi-fi analyzer versus network tap without confusing a different subsystem.
Incorrect Answers
B:
Verify healthy nodes continue serving requests and unhealthy nodes leave rotation. This action is appropriate for load balancer versus proxy server functions, normally when a web service needs requests distributed across three application servers with failed nodes removed automatically. Here the observed facts require wi-fi analyzer versus network tap instead.
C:
Verify correct pin continuity and pair mapping after re-termination. This action is appropriate for cable tester versus toner and probe, normally when a technician must determine whether a terminated Ethernet run has crossed wires and split pairs. Here the observed facts require wi-fi analyzer versus network tap instead.
D:
Verify mapping succeeds for authorized users while unrelated users remain denied. This action is appropriate for smb file sharing port versus rdp, normally when a user can ping a shared Windows file server but cannot map a network share. Here the observed facts require wi-fi analyzer versus network tap instead.
Question 209
On a service ticket for Bluefin Logistics, the team observes: A gaming PC has a motherboard with an AMD processor socket but an Intel CPU was ordered. The supporting record states that the processors require different sockets and platform firmware support. The desired outcome is to verify socket and chipset compatibility before installing a processor. The technician must document observations separately from assumptions. Which safe pilot action gives the most relevant evidence?
- Test the card with all required supported power connections and a controlled workload
- Test one authorized signed boot medium and one deliberately unsigned training medium
- Remount the cooler on a safe test board with correct fan connection
- Test POST using a supported CPU after inspecting socket pins with power removed
Explanation
Correct Answer
D:
Test POST using a supported CPU after inspecting socket pins with power removed. It tests the proposed solution safely on an approved representative system. The relevant observation is that the processors require different sockets and platform firmware support. The support goal is to verify socket and chipset compatibility before installing a processor; this pilot action specifically addresses cpu socket matching motherboard without confusing a different subsystem.
Incorrect Answers
A:
Test the card with all required supported power connections and a controlled workload. This action is appropriate for pcie slot and gpu power constraints, normally when a designer's PC has an available physical PCIe x16 slot but an upgraded graphics card fails under load. Here the observed facts require cpu socket matching motherboard instead.
B:
Test one authorized signed boot medium and one deliberately unsigned training medium. This action is appropriate for uefi secure boot versus boot order, normally when a laptop can start a trusted OS but prompts when an unsigned bootloader is inserted. Here the observed facts require cpu socket matching motherboard instead.
C:
Remount the cooler on a safe test board with correct fan connection. This action is appropriate for cpu heatsink thermal interface, normally when a workstation reaches a thermal limit seconds after a cooler was replaced. Here the observed facts require cpu socket matching motherboard instead.
Question 210
At Harborworks, a technician working in small-office network service desk identifies this issue: An administrator needs secure terminal access to a managed switch over an untrusted support network. The supporting record states that the current remote management procedure uses unencrypted Telnet on TCP 23. The desired outcome is to choose encrypted terminal management over a cleartext terminal protocol. Only approved service procedures and compatible replacement components may be used. How should the solution first be tested on an approved spare or pilot system?
- Issue a permitted test query that triggers a TCP retry after a truncated UDP response
- Open a test SSH session to a lab switch and inspect the encrypted connection
- Pilot guest-to-payroll denial and an authorized remote VPN session independently
- Perform a controlled lease renewal from a test client with packet capture
Explanation
Correct Answer
B:
Open a test SSH session to a lab switch and inspect the encrypted connection. It tests the proposed solution safely on an approved representative system. The relevant observation is that the current remote management procedure uses unencrypted Telnet on TCP 23. The support goal is to choose encrypted terminal management over a cleartext terminal protocol; this pilot action specifically addresses ssh encrypted administration instead of telnet without confusing a different subsystem.
Incorrect Answers
A:
Issue a permitted test query that triggers a TCP retry after a truncated UDP response. This action is appropriate for dns service transport and port 53, normally when a branch resolver answers ordinary UDP name queries but large signed responses fail. Here the observed facts require ssh encrypted administration instead of telnet instead.
C:
Pilot guest-to-payroll denial and an authorized remote VPN session independently. This action is appropriate for vlan segmentation versus vpn encrypted tunneling, normally when a small office needs guest Wi-Fi isolated from payroll devices but also needs secure remote employee access. Here the observed facts require ssh encrypted administration instead of telnet instead.
D:
Perform a controlled lease renewal from a test client with packet capture. This action is appropriate for dhcp client and server port roles, normally when a new PC never receives an IPv4 lease on its office VLAN. Here the observed facts require ssh encrypted administration instead of telnet instead.