CIS-CSM: Certified Implementation Specialist - Customer Service Management Certification Video Training Course
The complete solution to prepare for for your exam with CIS-CSM: Certified Implementation Specialist - Customer Service Management certification video training course. The CIS-CSM: Certified Implementation Specialist - Customer Service Management certification video training course contains a complete set of videos that will provide you with thorough knowledge to understand the key concepts. Top notch prep including ServiceNow CIS-CSM exam dumps, study guide & practice test questions and answers.
CIS-CSM: Certified Implementation Specialist - Customer Service Management Certification Video Training Course Exam Curriculum
Introduction to ServiceNow CSM
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1. Overview of ServiceNow CSM4:17
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2. Understanding the ServiceNow Platform6:02
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3. Role of a ServiceNow CSM Implementation Specialist5:40
CSM Fundamentals and Core Concepts
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1. Customer Service Management Basics5:59
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2. Understanding CSM Data Model5:52
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3. CSM Application Architecture5:50
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4. CSM Roles and Responsibilities5:17
Case and Account Management
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1. Introduction to Case Management4:28
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2. Understanding Account and Contact Management3:51
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3. Case Assignment and Routing3:55
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4. Service Level Agreements (SLAs) in CSM3:51
Advanced CSM Capabilities
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1. CSM Portal and Customer Experience3:45
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2. Knowledge Management in CSM3:47
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3. Integrating CSM with Other Applications3:59
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4. Performance Analytics for CSM4:45
CSM Process Automation
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1. Automating Workflows in CSM4:22
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2. Business Rules in CSM4:14
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3. Introduction to Predictive Intelligence in CSM4:22
CSM Security and Compliance
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1. Overview of Security in CSM2:53
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2. Compliance and Regulatory Requirements in CSM2:50
Reporting and Performance Monitoring
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1. Introduction to CSM Reporting3:10
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2. Customizing Reports in CSM3:11
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3. Dashboard Creation in CSM2:44
CSM Implementation Strategies
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1. CSM Implementation Best Practices3:43
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2. Customer Onboarding and Transition3:32
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3. Post-Implementation Considerations3:50
About CIS-CSM: Certified Implementation Specialist - Customer Service Management Certification Video Training Course
CIS-CSM: Certified Implementation Specialist - Customer Service Management certification video training course by prepaway along with practice test questions and answers, study guide and exam dumps provides the ultimate training package to help you pass.
Prepaway's CIS-CSM: Certified Implementation Specialist - Customer Service Management video training course for passing certification exams is the only solution which you need.
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CIS-CSM Premium Bundle
- Premium File 241 Questions & Answers. Last update: Dec 01, 2024
- Training Course 26 Video Lectures
Free CIS-CSM Exam Questions & ServiceNow CIS-CSM Dumps | ||
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