PSM II: Professional Scrum Master II certification video training course by prepaway along with practice test questions and answers, study guide and exam dumps provides the ultimate training package to help you pass.

PSM II Certification: Complete Set of 6 Practice Exams

Introduction to the Course

The Professional Scrum Master II certification is an advanced credential that demonstrates deep understanding of Scrum principles, agile values, and the ability to lead teams toward higher levels of performance. This training course is designed to prepare learners for the PSM II exam with structured guidance, comprehensive practice, and exam-focused strategies.
The course is divided into five parts to provide a complete learning journey. Each part builds on the previous one and ensures that learners not only memorize exam concepts but also develop the ability to apply Scrum in complex environments.

Why This Course Matters

The PSM II exam is not about rote memorization. Instead, it evaluates the candidate’s ability to analyze real-world scenarios and apply Scrum principles effectively. A learner must understand advanced facilitation, coaching, scaling, and leadership techniques. This course offers a blend of theoretical explanation, scenario-based examples, and full practice tests to create an exam-ready mindset.
For many Scrum Masters, the PSM II certification is more than just a credential. It is a career milestone that validates experience, maturity, and readiness to lead at a higher organizational level. Employers increasingly look for professionals who can demonstrate practical expertise rather than surface-level knowledge.

Course Overview

The PSM II Certification Training Course is structured to simulate the actual exam environment while also teaching concepts in an accessible way. Learners will go through multiple modules that explore Scrum theory, leadership practices, servant leadership, empirical process control, team dynamics, and scaling frameworks. Each module focuses on clarity and simplicity, using short paragraphs and direct explanations to ensure retention.
The six full practice tests included in this training are designed to reflect the complexity and unpredictability of the real exam. They challenge learners with scenario-based questions that demand analytical reasoning rather than memorized answers. Over time, these practice exams help identify weak areas, reinforce strong points, and build exam confidence.

Learning Objectives

The course aims to achieve several objectives. Learners will develop advanced understanding of Scrum principles and values. They will be able to explain and apply empiricism and servant leadership in different contexts. They will also strengthen facilitation skills for Scrum events, resolve conflicts within teams, and coach organizations toward agility.
By the end of the course, participants will be fully prepared for the PSM II exam. They will also gain insights that extend beyond the exam, enabling them to grow as respected Scrum Masters who can lead with confidence and clarity.

Course Modules

The course is divided into five parts, each covering essential areas of Scrum knowledge. Part one provides the foundation with course overview, requirements, and audience insights. Part two will dive into advanced Scrum theory and principles. Part three will focus on leadership, coaching, and facilitation. Part four will address scaling Scrum in organizations and handling complex case studies. Part five will concentrate on exam preparation, practice tests, and strategies for success.
Each part contains a balance of conceptual lessons and practical exercises. This ensures learners do not just study theory but also practice applying knowledge to real-world challenges.

Course Requirements

To take this course, learners should already have a strong understanding of the Scrum Guide and its application in real projects. Ideally, participants have already earned the PSM I certification or have equivalent experience as a Scrum Master in a professional setting.
No technical expertise is required for this course. However, participants should have hands-on experience with Scrum events, team collaboration, and agile practices. Since the PSM II exam focuses heavily on real-world application, practical exposure will help learners succeed more easily.

Who This Course Is For

This course is designed for Scrum Masters who are ready to move beyond foundational knowledge and explore advanced levels of practice. It is suitable for professionals who want to validate their skills with the PSM II certification.
It is also valuable for agile coaches, product owners, and project managers who work in organizations adopting Scrum at scale. Leaders who wish to guide teams and departments through agile transformation will find the content directly applicable. Even professionals outside of software development can benefit if they work in industries where Scrum is applied.

Course Description

The PSM II Certification Training Course blends structured theory, practical application, and rigorous exam preparation. It provides a deep dive into servant leadership, conflict resolution, facilitation, and coaching. Learners are encouraged to think critically and challenge assumptions, just as the exam does.
The training includes detailed lessons on each topic of Scrum mastery. It incorporates real-world case studies to illustrate how Scrum principles function in dynamic environments. Each practice exam is designed to mimic the actual test, providing familiarity with both question structure and time management.
The course is written in a clear and concise style. Concepts are broken into smaller sections for easier reading. Headings guide learners through topics without overwhelming them with long blocks of text. By maintaining this style, the course ensures learners remain engaged from beginning to end.

Understanding the Value of PSM II

The PSM II certification is not just another line on a resume. It represents mastery of agile thinking and the ability to lead in environments of uncertainty. Organizations rely on Scrum Masters who can foster collaboration, empower teams, and resolve organizational impediments.
This certification proves that the holder has gone beyond the basics of Scrum mechanics. It demonstrates the ability to apply values and principles to create an environment of continuous improvement. Employers value professionals who can drive change and influence leadership behavior.

Preparing for the Learning Journey

Preparation is essential for making the most of this course. Learners should commit to regular study, practice test completion, and self-reflection on real-world experience. The course emphasizes consistent progress rather than last-minute cramming.
Each module is structured to be self-contained. Learners can revisit any topic whenever needed. Practice tests should be taken in exam-like conditions to build stamina and familiarity with time pressure. Reflection after each test is as important as the test itself.

How This Course Supports Your Growth

This course is not limited to exam success. It is built to support professional growth. By completing the training, learners enhance their confidence in applying Scrum principles across industries. They gain recognition as leaders who can create lasting change.
The structured modules ensure that participants gradually build expertise without being overwhelmed. The six practice tests provide repeated opportunities for self-assessment and continuous improvement. This creates a cycle of learning, testing, and refinement that guarantees progress.

Deepening Understanding of Scrum

Scrum is more than a framework for managing work. It is a mindset that emphasizes empiricism, collaboration, and adaptability. The PSM II certification focuses heavily on how candidates understand and apply these deeper aspects of Scrum. While the PSM I exam checks whether learners know the mechanics, the PSM II requires demonstration of advanced thinking and practical judgment. To succeed, one must internalize why Scrum works, not just how it works. This requires revisiting the core principles of empiricism, transparency, inspection, and adaptation and exploring how they operate in real organizational settings.

Empiricism in Action

Empiricism is the backbone of Scrum. It is the belief that knowledge comes from experience and decision-making based on observation. Scrum implements empiricism through its three pillars of transparency, inspection, and adaptation. While this may sound simple, its application becomes complex in organizations dealing with multiple teams, shifting priorities, and high uncertainty. The PSM II exam frequently tests how candidates apply empiricism in these difficult scenarios. A Scrum Master must know how to create environments where evidence guides decisions. This may involve challenging leadership to rely less on predictions and more on learning cycles. It may also involve coaching teams to embrace experimentation instead of fearing mistakes.

Transparency Beyond the Basics

Transparency is often misunderstood as simple reporting. In reality, transparency means that all stakeholders have a clear and honest view of progress, challenges, and outcomes. It requires courage to reveal uncomfortable truths. Advanced Scrum Masters must foster psychological safety so that teams feel confident exposing problems. Transparency also extends beyond the Development Team to the Product Owner, stakeholders, and organizational leadership. A common exam scenario is when stakeholders demand misleading metrics for reassurance. The correct Scrum Master response is to uphold transparency even if the truth is uncomfortable. This demonstrates servant leadership and commitment to agile values.

Inspection as a Habit

Inspection in Scrum happens through events such as Sprint Review, Daily Scrum, and Sprint Retrospective. At an advanced level, inspection is not limited to events. It becomes a cultural habit where teams continually evaluate outcomes and processes. A Scrum Master must coach teams to inspect progress without assigning blame. When inspection turns into judgment, people hide mistakes, reducing transparency. The exam may present scenarios where inspection is happening, but adaptation is missing. Candidates must recognize that inspection alone is not enough unless it leads to real change.

Adaptation as Organizational Strength

Adaptation is the hardest pillar for many organizations. While inspection identifies issues, adaptation requires courage and authority to make changes. Advanced Scrum Masters must influence leaders and stakeholders to embrace adaptation. This may involve restructuring priorities, adjusting goals, or even changing the organizational culture. The exam may challenge candidates with situations where adaptation is resisted because of sunk costs or rigid planning. The correct mindset is that failing to adapt undermines agility. A true Scrum Master inspires others to value learning over rigid adherence to plans.

Servant Leadership in Practice

Servant leadership is central to PSM II. A Scrum Master does not manage the team in a traditional sense but serves the team by removing obstacles, coaching individuals, and guiding the organization toward agility. Servant leadership requires humility, patience, and courage. An exam scenario might ask how a Scrum Master should handle a manager who wants to dictate tasks to the team. The servant leader response would be to protect team autonomy while educating the manager about the benefits of self-management. Servant leadership also means listening deeply, empowering team members, and ensuring that success is shared across the group.

Facilitation at an Advanced Level

Facilitation is more than running meetings. It is the art of creating conditions where collaboration thrives. Advanced Scrum Masters must know how to facilitate difficult conversations, resolve conflicts, and encourage balanced participation. For example, in a Sprint Retrospective where only a few people speak, the Scrum Master must use techniques that draw out quiet voices without forcing them. The exam may test how candidates respond when facilitation is required not only within the Scrum Team but also between multiple stakeholders with conflicting goals. Effective facilitation ensures alignment without compromising transparency or Scrum values.

Coaching and Mentoring

The PSM II certification distinguishes between coaching, mentoring, and consulting. A Scrum Master often plays all three roles but must know when each is appropriate. Coaching involves helping teams discover their own solutions. Mentoring involves sharing personal experience to guide others. Consulting means providing direct answers or recommendations. The exam often includes scenarios where the Scrum Master must choose the right approach. Advanced Scrum Masters know that over-coaching can frustrate teams seeking quick answers, while over-consulting can reduce team ownership. Balance is key, and the ability to switch roles gracefully is a hallmark of mastery.

Conflict Resolution

Conflict is inevitable in any team. What matters is how it is handled. The Scrum Master must ensure conflicts are resolved constructively. In practice, this means avoiding suppression of disagreements and instead channeling them into productive dialogue. The exam may test situations where two team members strongly disagree on implementation approaches. The correct response is not to impose a solution but to facilitate a discussion that helps the team arrive at consensus. The Scrum Master acts as a neutral party, ensuring that conflicts do not erode trust or collaboration.

Scrum Values in Depth

The five Scrum values—commitment, courage, focus, openness, and respect—are central to advanced practice. While PSM I candidates memorize them, PSM II candidates must demonstrate how they guide real decisions. Commitment is about owning goals, not overcommitting. Courage means telling stakeholders when goals are unrealistic. Focus means prioritizing Sprint Goals despite external distractions. Openness requires honesty about progress and challenges. Respect means valuing diverse opinions within the team. The exam will present scenarios where one or more values are at risk. Advanced Scrum Masters must choose actions that reinforce values, even when it creates short-term discomfort.

Measuring Success in Scrum

Traditional organizations often measure success through output such as lines of code, story points completed, or number of features delivered. Scrum, however, measures success through outcomes such as customer satisfaction, value delivered, and adaptability. The PSM II exam challenges candidates to distinguish between vanity metrics and meaningful measures. An advanced Scrum Master encourages teams to track value delivered rather than velocity. This shift requires influencing stakeholders to see beyond superficial numbers. The exam may ask how to respond when leadership insists on measuring productivity through hours worked. The correct response aligns with Scrum principles, focusing on value over output.

Scaling Scrum Effectively

While scaling is covered more deeply in later parts of the course, advanced Scrum Masters must already understand the challenges of multiple teams working on a single product. Coordination, alignment, and maintaining transparency become critical. The exam may ask how to resolve conflicts when teams interpret the Product Goal differently. The Scrum Master must ensure that all teams align around a single Product Owner and a shared Product Backlog. Scaling does not mean adding more process layers. It means preserving Scrum principles while expanding their application across teams.

The Role of the Scrum Master at Organizational Level

At an advanced level, the Scrum Master’s role extends beyond the Scrum Team. It includes influencing the wider organization. This may involve educating executives, aligning departments, and challenging existing structures that hinder agility. For example, when an organization insists on annual budget cycles that restrict adaptability, the Scrum Master can advocate for incremental funding models. The exam may present organizational impediments that are outside the team’s control. The advanced Scrum Master demonstrates how to address these through influence, collaboration, and persistence.

Overcoming Common Misconceptions

Many organizations misunderstand Scrum as a process rather than a framework. They may treat Daily Scrum as a status meeting or force teams into rigid commitments. Advanced Scrum Masters must correct these misconceptions. The exam may include trick questions designed to test whether candidates recognize these anti-patterns. The correct approach is always to return to Scrum principles rather than falling back on command-and-control thinking. Recognizing and challenging misconceptions is one of the most valuable contributions of a skilled Scrum Master.

Building a Culture of Continuous Improvement

Continuous improvement is not a one-time activity. It is a mindset that must be cultivated across the organization. Scrum provides formal opportunities for improvement through Retrospectives, but advanced Scrum Masters ensure that improvement is ongoing. This means encouraging teams to experiment, learn, and adapt even outside official Scrum events. The exam may present a situation where retrospectives are happening but no real improvements are made. The Scrum Master must address this by helping teams identify meaningful changes and supporting follow-through.

Case Study Reflection

Consider a scenario where a Scrum Team is pressured to deliver a feature by a fixed deadline, even though the team identifies risks that make the deadline unrealistic. A novice Scrum Master might encourage the team to push harder to meet expectations. An advanced Scrum Master, however, would coach the Product Owner and stakeholders on the risks of unrealistic commitments. They would reinforce transparency, encourage courage, and guide the team toward delivering maximum value within realistic boundaries. This kind of scenario reflects the essence of PSM II exam challenges.

The Evolution of the Scrum Master Role

At the advanced level, the Scrum Master’s role goes beyond guiding a single team through Scrum events. The Scrum Master evolves into a leader who influences not just the team but the organization. They act as a change agent who helps individuals, teams, and leadership embrace agility. The PSM II exam often tests this expanded view of the Scrum Master role. A candidate must demonstrate how the Scrum Master provides leadership without authority, facilitates collaboration, and coaches at multiple levels of the organization. This requires a balance of servant leadership, facilitation skills, and coaching techniques.

Leadership Without Authority

Leadership in Scrum is not based on command-and-control authority. Instead, it is built on trust, influence, and example. An advanced Scrum Master leads by demonstrating commitment to Scrum values and encouraging others to do the same. They protect team autonomy while ensuring that decisions align with product goals. This type of leadership requires patience because it does not rely on issuing orders but on inspiring voluntary alignment. The exam may present situations where a Scrum Master is asked to enforce deadlines or assign tasks. The correct answer demonstrates leadership without resorting to authority, instead guiding the team to self-manage.

Servant Leadership as a Foundation

Servant leadership is at the heart of the Scrum Master’s role. It means placing the needs of the team, the product, and the organization before personal ambition. The Scrum Master serves by removing impediments, fostering collaboration, and helping others grow. Servant leadership is not passive; it requires courage to challenge harmful practices and persistence to promote positive change. In practice, servant leaders listen deeply, provide support, and create conditions for success. The PSM II exam often presents scenarios that test whether candidates can uphold servant leadership even under organizational pressure.

Leading by Example

A Scrum Master cannot ask teams to embrace transparency, courage, or focus without modeling these behaviors themselves. Leading by example means living the Scrum values in daily interactions. If a Scrum Master is open about their mistakes, the team is more likely to be open about theirs. If the Scrum Master respects different perspectives, the team is more likely to do the same. The PSM II exam may present subtle scenarios where hypocrisy undermines trust. The advanced Scrum Master knows that leadership is earned through consistent behavior rather than position.

Creating an Environment for Self-Management

Scrum is built on the principle of self-managing teams. An advanced Scrum Master must create the conditions where this becomes possible. This includes ensuring clarity of goals, providing the necessary support, and protecting the team from external interference. It also means resisting the temptation to make decisions for the team. The exam may test a candidate’s ability to recognize when intervention undermines self-management. True leadership involves stepping back and allowing the team to make mistakes, learn, and grow stronger from the experience.

Developing Facilitation Mastery

Facilitation is a central skill for an advanced Scrum Master. It goes far beyond keeping time in meetings. Effective facilitation ensures that diverse voices are heard, conflicts are resolved constructively, and discussions lead to actionable outcomes. Mastery of facilitation requires flexibility. Some situations call for structured techniques, while others demand an open, exploratory approach. The exam may describe a retrospective where discussions are dominated by one or two voices. The advanced Scrum Master must apply facilitation techniques to encourage balanced participation and ensure psychological safety.

Techniques for Effective Facilitation

There are numerous facilitation techniques that an advanced Scrum Master can use. For brainstorming, methods such as silent writing or round-robin sharing help reduce dominance and encourage creativity. For retrospectives, techniques such as start-stop-continue or the five whys can reveal deeper insights. For conflict resolution, reframing questions and active listening can prevent escalation. The PSM II exam does not test knowledge of specific techniques by name, but it assesses whether candidates understand when to apply different facilitation approaches. The key is adaptability and awareness of team dynamics.

Coaching as a Core Competency

Coaching is one of the most advanced skills for a Scrum Master. It involves asking powerful questions that help individuals and teams discover their own solutions. Unlike consulting, coaching is not about providing answers. It is about unlocking potential through dialogue and reflection. Coaching requires patience, empathy, and trust. The exam may test whether a Scrum Master knows when to coach versus when to mentor or consult. Coaching is particularly important in guiding leaders and stakeholders to adopt agile thinking without dictating solutions to them.

Coaching Teams

Coaching a Scrum Team involves helping them embrace self-management, collaboration, and accountability. The Scrum Master asks questions that challenge assumptions and encourage reflection. For example, if a team struggles to meet Sprint Goals, the Scrum Master might ask what patterns they notice in their planning process rather than telling them what to change. This approach builds ownership and long-term capability. The exam often includes scenarios where a Scrum Master must choose between solving a problem directly or coaching the team to solve it themselves. The advanced approach favors coaching when appropriate.

Coaching the Product Owner

The Product Owner role is critical for delivering value, yet many organizations misunderstand it. Coaching the Product Owner often involves helping them manage the Product Backlog effectively, collaborate with stakeholders, and communicate the Product Goal. The Scrum Master may need to coach the Product Owner on saying no to requests that do not align with product vision. In the exam, scenarios may involve a Product Owner overwhelmed with competing priorities. The Scrum Master must guide them toward clarity and focus without taking over their responsibilities.

Coaching the Organization

The most challenging aspect of coaching is at the organizational level. This means guiding leaders, managers, and stakeholders to embrace agility. The Scrum Master helps them understand how traditional practices like rigid annual planning or command-and-control management conflict with Scrum principles. Coaching at this level often requires diplomacy, patience, and persistence. The exam may test scenarios where leadership resists change or misunderstands agility. The Scrum Master must respond with education, influence, and consistent reinforcement of Scrum values.

Mentoring Versus Coaching

An advanced Scrum Master must know the difference between coaching and mentoring. Coaching involves guiding others to discover their own answers, while mentoring involves sharing personal experience to accelerate learning. Both are valuable but must be used appropriately. For example, a new Scrum Master may benefit from mentoring on facilitation techniques, while an experienced team may benefit from coaching questions that help them self-reflect. The exam may present a situation where the wrong approach could undermine growth. Choosing the correct balance demonstrates mastery.

Consulting When Necessary

While coaching and mentoring are often preferred, sometimes consulting is necessary. This happens when teams or leaders require clear guidance on specific Scrum practices. For example, if a team asks how to structure a Product Backlog for the first time, the Scrum Master may need to provide a direct answer. The key is not to overuse consulting, as it can create dependency. The exam tests whether candidates know when consulting is appropriate without undermining self-management. Advanced Scrum Masters balance consulting with coaching and mentoring to foster sustainable growth.

Conflict Facilitation

Conflict within teams is natural and, when handled well, can lead to innovation. Advanced Scrum Masters know how to facilitate conflict without escalating tension. They create a safe environment for disagreement and guide discussions toward shared understanding. Techniques such as active listening, reframing statements, and finding common goals are useful in these moments. The exam may include a scenario where conflict threatens collaboration. The Scrum Master’s role is not to suppress disagreement but to ensure it leads to constructive outcomes.

Engaging with Stakeholders

Stakeholders are often outside the Scrum Team but play a vital role in product development. Engaging with stakeholders requires transparency, respect, and facilitation. Advanced Scrum Masters help stakeholders understand their role in inspection and adaptation during Sprint Reviews. They also ensure that stakeholder expectations align with empirical progress. The exam may test scenarios where stakeholders demand fixed scope or deadlines. The Scrum Master must navigate these pressures with integrity while protecting Scrum values.

Influencing Without Direct Power

One of the greatest challenges for a Scrum Master is influencing change without formal authority. They do not control budgets, assign tasks, or dictate strategy. Instead, they influence through persuasion, evidence, and relationship-building. This requires strong communication skills and credibility built over time. The exam may present situations where organizational leaders dismiss Scrum practices. The advanced Scrum Master must respond with patience, influence, and consistent reinforcement of empiricism rather than giving in to pressure.

Building Psychological Safety

Psychological safety is essential for high-performing teams. It allows team members to speak openly, admit mistakes, and propose bold ideas without fear of blame. The Scrum Master plays a crucial role in building this environment. They model vulnerability, encourage openness, and challenge behaviors that undermine trust. In exam scenarios where team members remain silent during retrospectives, the advanced Scrum Master must recognize that psychological safety is lacking and take steps to improve it. This could involve one-on-one coaching or facilitation techniques that encourage safe participation.

Developing Organizational Agility

Beyond individual teams, the Scrum Master helps the entire organization become more agile. This means reducing bureaucracy, encouraging cross-functional collaboration, and focusing on value delivery. Organizational agility requires cultural change, which is often slow and difficult. The Scrum Master leads by demonstrating the benefits of agile practices and guiding leaders to adopt supportive behaviors. The exam may test whether candidates can connect team-level practices to broader organizational agility. Mastery requires seeing the bigger picture and guiding systemic change.

Leadership and Coaching

Leadership, coaching, and facilitation are the pillars of the advanced Scrum Master role. The Scrum Master is not just a guide for the team but a servant leader who influences the entire organization. They facilitate collaboration, coach individuals and groups, resolve conflicts, and foster psychological safety. They lead without authority, inspire trust, and create conditions for self-management. These skills are tested rigorously in the PSM II exam, where candidates must demonstrate judgment, empathy, and practical application of Scrum principles. With this foundation, learners are ready to explore scaling and organizational complexity in the next stage of the course.

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