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Salesforce is a cloud-based company that offers the platform that is used for customer management. It ensures that customers are connected in a way that makes their relations, sales, marketing, and services more efficient. Salesforce administrators are professionals with experience in running this platform. These professionals go through training, sit for exams, and receive the Admin certification once they meet the requirements. To receive the certification, one must pass the ADM-201 exam, whose objectives include management of users’ security and data, maintaining and customizing service and sales cloud applications, as well as preparing reports, workflows, and dashboards. It is a prerequisite for the Salesforce Certified Advanced Administrator certification.

ADM-201 is a multiple-choice or multiple-select test comprising 60 scored and 5 additional unscored questions. The candidate is given 105 minutes to finish this exam. The minimum passing score is 65%, and the cost of the exam is $200. If the student fails, he/she must pay another $100 to retake it. Retakes are allowed only a day after a failed attempt. The exam registration is done at Kryterion Global Solutions, Salesforce testing partner. The individuals are allowed to take their exams either online or onsite. The pass/fail exam results are provided immediately after the test is submitted. The candidates can view the results through their Webassessor accounts. Before taking the exam, it’s important that one completes the Administration Course (ADM 201) offered by Salesforce or any Salesforce Authorized trainers. The other option is to have Salesforce related working experience. Other recommended courses are CRT 101, ADX 201, as well as Salesforce Proficiency Pack. The candidate who passes successfully the Salesforce certification exam will qualify as a Salesforce Certified Administrator.

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