220-902: CompTIA A+ (220-902) certification video training course by prepaway along with practice test questions and answers, study guide and exam dumps provides the ultimate training package to help you pass.

CompTIA A+ 220-902: Operating Systems and Security

Course Overview

The CompTIA A+ 220-902 exam is the second of two exams required to earn the CompTIA A+ certification. It focuses on operating systems, security, mobile devices, and troubleshooting software issues. This course prepares learners to confidently pass the 220-902 exam and develop skills essential for entry-level IT professionals.

The course combines theoretical knowledge with practical skills, emphasizing real-world scenarios. Students will learn how to manage and maintain operating systems, configure security settings, and troubleshoot common problems in IT environments.

Importance of the Course

The A+ certification is a globally recognized credential in the IT industry. Employers widely value it as proof of competence in computer hardware and software support. By mastering the 220-902 exam content, students enhance their employability and lay a strong foundation for advanced IT certifications.

This course is designed to help learners build a solid understanding of essential IT tasks, including installing and configuring operating systems, securing devices, and resolving software-related issues.

Course Description

This training course dives deep into the core topics covered by the CompTIA A+ 220-902 exam. It explores various operating systems like Windows, macOS, Linux, and mobile OS such as Android and iOS. The course emphasizes security fundamentals, including physical security, logical security, and basic network security protocols.

Students will also gain hands-on experience troubleshooting software and hardware issues, configuring operating system features, and optimizing device performance. The course blends theory and practical labs, encouraging active problem-solving.

Through real-world examples, learners develop the skills needed to support IT users effectively. By the end of the course, students will be equipped to handle technical support tasks with confidence.

Learning Objectives

By completing this course, learners will be able to:Understand and configure various operating systems. Implement security best practices to protect devices and networks. Troubleshoot software and hardware issues effectively. Support mobile device management and connectivity. Navigate command-line tools and scripting basics.

These objectives align with the CompTIA A+ 220-902 exam domains, ensuring a comprehensive preparation.

Requirements of the Course

While there are no formal prerequisites for this course, a basic understanding of computer hardware and general IT concepts is helpful. Familiarity with the CompTIA A+ 220-901 exam content is highly recommended since 220-902 builds upon that foundational knowledge.Learners should be comfortable using computers and willing to engage in hands-on practice. Access to a computer or virtual lab environment is beneficial for practicing operating system installation and troubleshooting techniques.This course assumes a beginner to intermediate level of IT knowledge and aims to build skillsthat can be applied immediately in an IT support role.

Who This Course Is For

Aspiring IT support specialists seeking their first certification. Help desk technicians who want to strengthen their operating system and security skills. IT professionals aiming to validate their knowledge with a respected credential. Students preparing for the CompTIA A+ certification exams.It is also suitable for individuals interested in learning foundational IT concepts related to software and security, regardless of previous IT experience.

Career Paths After Completion

Completing this course can open doors to various entry-level IT positions. These include technical support specialist, help desk technician, desktop support analyst, and field service technician roles.The skills acquired will also benefit those planning to pursue further certifications such as Network+, Security+, or Microsoft certifications.This course provides a stepping stone toward a rewarding career in IT by equipping learners with industry-recognized knowledge and practical skills.

How This Course is Delivered

The training includes a mix of video lectures, reading materials, hands-on labs, and practice exams. Learners are encouraged to apply concepts in simulated environments to reinforce understanding.Interactive quizzes and assignments help solidify knowledge and track progress. The course is designed for self-paced learning but also works well in instructor-led settings.

Introduction to Operating Systems

Operating systems (OS) are the backbone of any computing device. They manage hardware resources, provide user interfaces, and enable applications to run. Understanding operating systems is critical for IT professionals, especially those working in technical support roles.

This part of the course delves into the major OS families covered on the 220-902 exam, including Windows, macOS, Linux, and mobile operating systems like Android and iOS.

Windows Operating System Overview

Windows is the most widely used desktop OS in business and consumer environments. Familiarity with Windows versions such as Windows 7, 8, 8.1, and 10 is essential. This section explains the differences between these versions and their unique features.Key areas include installation types, partitioning schemes (MBR vs. GPT), and file system formats (FAT32, NTFS). You will learn how to perform clean installs, upgrades, and recovery using built-in tools.

The course covers Windows features like Control Panel, Device Manager, Task Manager, and administrative tools. Understanding how to configure system settings and manage users is vital for troubleshooting.

macOS and Linux Fundamentals

macOS is Apple's desktop operating system, known for its sleek interface and UNIX-based architecture. This section introduces macOS installation, file management, and system preferences.Linux, while less common on desktops, is popular in servers and some desktops. You will explore different Linux distributions, command-line basics, package management, and permissions.Both macOS and Linux use the terminal or command line extensively, so this course emphasizes learning basic commands for navigation and system management.

Mobile Operating Systems

Mobile devices are everywhere, and supporting Android and iOS platforms is a growing responsibility for IT professionals. This section covers OS installation methods, updates, and configuration on smartphones and tablets.You will learn about syncing, mobile device management (MDM), and common troubleshootingscenarios related to mobile OS security, connectivity, and app management.Understanding how mobile OSes differ from traditional desktop OSes helps in providing effective user support.

OS Installation and Configuration

Installing an OS is a fundamental skill covered thoroughly. You will study the steps involved in installing Windows, macOS, Linux, and mobile OS.Key concepts include selecting installation types, partitioning drives, setting up user accounts, and activating software licenses. The course explains BIOS/UEFI settings and boot order, which are crucial during installation.Post-installation configuration topics include setting up networking, configuring system updates, and installing device drivers.

System Utilities and Tools

Operating systems provide a variety of tools to maintain and troubleshoot the system. This section explores built-in utilities such as Disk Management, Task Scheduler, System Restore, and Event Viewer in Windows.In macOS and Linux, you’ll learn about Activity Monitor, Disk Utility, and system logs.Command-line tools like ipconfig, ping, netstat, and traceroute help diagnose network issues. Mastery of these utilities improves your ability to resolve problems quickly.

User and Group Management

Proper user account management ensures security and usability. This module covers creating, modifying, and deleting user accounts in Windows, macOS, and Linux.You will learn about permission levels, group policies, and user profiles. Managing passwords, permissions, and access rights is critical to protecting data and systems.Group Policy Objects (GPO) in Windows allow administrators to control user environments, enforce security policies, and deploy software.

OS Updates and Patch Management

Keeping operating systems up to date protects systems from vulnerabilities. This section explains the update mechanisms used by Windows Update, Apple Software Update, and Linux package managers.You will learn strategies for patch management, including scheduling updates, testing patches, and rolling back if necessary.Understanding update management helps maintain system stability and security over time.

Troubleshooting Operating Systems

Identifying and resolving OS problems is a core skill for IT support. This module covers common issues such as startup failures, slow performance, driver conflicts, and application crashes.You will learn troubleshooting methodologies, including using safe mode, recovery consoles, and system restore points.Diagnostic tools and logs help pinpoint issues. The course emphasizes a systematic approach to solving problems efficiently.

Introduction to Security Fundamentals

Security is a critical aspect of IT support. This section introduces essential security concepts and practices that protect devices, networks, and data from threats. You will learn how to identify security risks, implement protective measures, and respond to security incidents. Understanding these fundamentals prepares you for the security-related questions on the 220-902 exam.

Physical Security Measures

Physical security protects hardware and infrastructure from unauthorized access or damage. You will explore methods such as locking server rooms, securing laptops with cable locks, and using surveillance cameras. Controlling physical access reduces the risk of theft and tampering, which are often overlooked but vital security steps.

Logical Security Controls

Logical controls involve software and system configurations that protect data and resources. Topics include user authentication, password policies, account management, and access control lists. Multi-factor authentication (MFA) adds an extra layer of security beyond just passwords. Encryption methods are discussed to safeguard sensitive information both at rest and in transit.

Common Security Threats

This section covers various security threats like malware, phishing, social engineering, and denial-of-service attacks. You will learn how these threats operate, how to recognize signs of infection or attack, and how to prevent them. Awareness of threat types helps in choosing appropriate defense strategies.

Security Software and Tools

Understanding security software is crucial for protecting systems. This module discusses antivirus programs, firewalls, anti-spyware tools, and intrusion detection systems. You will learn how to configure and update these tools, run scans, and interpret results. Regular maintenance of security software keeps devices safe and helps detect potential breaches early.

Mobile Device Security

Mobile devices present unique security challenges due to their portability and connectivity. You will study best practices such as using screen locks, encrypting data, enabling remote wipe features, and managing app permissions. Mobile Device Management (MDM) solutions help IT teams control devices remotely and enforce security policies. This knowledge is essential as mobile support is a growing area in IT roles.

Wireless Security Basics

Wireless networks require special security considerations. Topics include securing Wi-Fi networks with WPA2 or WPA3 encryption, disabling SSID broadcast when appropriate, and using strong passwords. Understanding network segmentation and VPN usage helps protect data transmitted over wireless connections.

Backup and Recovery Strategies

Backing up data is a core security practice. You will learn different backup methods including full, incremental, and differential backups. The course covers best practices for scheduling backups and storing backup media securely. Recovery techniques are also explored to restore systems and data after a failure or breach.

Incident Response and Reporting

Effective incident response minimizes damage during security breaches. This section outlines steps to detect, contain, eradicate, and recover from security incidents. You will learn how to document incidents properly and communicate with stakeholders. Knowing when and how to escalate issues is vital in a professional IT environment.

Security Policies and Best Practices

Creating and enforcing security policies helps maintain consistent protection. This module explains acceptable use policies, password policies, and employee training programs. You will understand the importance of ongoing security awareness and compliance with industry standards. Policies ensure that everyone in an organization understands their role in security.

Networking Fundamentals

Networking knowledge is essential for IT professionals. This section introduces the basics of networking, including common devices, protocols, and concepts. You will learn about IP addressing, subnetting, and how data travels across networks. Understanding these fundamentals helps you support users and troubleshoot connectivity issues.

Network Devices and Components

This module covers essential networking hardware such as routers, switches, access points, and modems. You will explore their functions and how they connect devices within networks. Learning to identify and configure these devices is vital for establishing and maintaining network connections.

TCP/IP Protocol Suite

TCP/IP is the foundation of internet communication. This section explains the main protocols in the suite, including TCP, UDP, IP, and ICMP. You will understand how these protocols manage data transmission, error checking, and routing. Familiarity with TCP/IP helps diagnose network problems.

IPv4 and IPv6 Addressing

IP addressing assigns unique identifiers to devices on a network. You will study IPv4 addressing format, classes, and subnetting. IPv6, the newer protocol, is also covered, focusing on its addressing scheme and advantages. Mastery of IP addressing is key to network configuration and troubleshooting.

Wireless Networking

Wireless technology allows devices to connect without cables. This section explains Wi-Fi standards, frequency bands, and encryption types. You will learn how to set up and secure wireless networks, and common issues users face with Wi-Fi connections.

Network Ports and Protocols

Different services use specific network ports and protocols. This module introduces common ports like HTTP (80), HTTPS (443), FTP (21), and SMTP (25). Understanding these helps in firewall configuration and troubleshooting application connectivity.

Network Troubleshooting Tools

Various tools assist in diagnosing network issues. You will explore the use of ping, tracert, ipconfig, nslookup, and netstat commands. These tools help verify connectivity, resolve DNS problems, and analyze network traffic.

Troubleshooting Common Network Issues

This section covers frequent network problems such as IP conflicts, slow connections, and dropped signals. You will learn a structured approach to identify the root cause and apply appropriate fixes. Effective troubleshooting improves user satisfaction and network reliability.

Remote Access Technologies

Remote access allows IT professionals to support users and systems from different locations. This module explains VPNs, remote desktop, and remote assistance tools. You will learn how to configure secure remote connections and troubleshoot related problems.

Network Security Essentials

Securing a network is critical to prevent unauthorized access and attacks. This section covers firewalls, intrusion prevention systems, and securing wireless networks. Best practices for network security help maintain data integrity and privacy.

Troubleshooting Methodology

Effective troubleshooting starts with a structured approach. This section introduces the steps of identifying the problem, establishing a theory, testing the theory, establishing a plan, implementing the solution, and verifying functionality. Following a systematic process saves time and increases success.

Common Software Issues

Software problems can disrupt productivity. You will learn how to identify issues such as application crashes, slow performance, update failures, and compatibility problems. Understanding typical symptoms allows faster diagnosis and resolution.

Operating System Troubleshooting

Operating system issues like boot failures, blue screen errors, and driver conflicts are covered here. You will study tools like Safe Mode, System Restore, and recovery options to fix these problems. This knowledge ensures systems stay operational and reliable.

Mobile Device Troubleshooting

Mobile devices require specialized troubleshooting techniques. This section discusses issues like app crashes, connectivity problems, and battery life concerns. You will learn how to reset devices, update firmware, and manage storage to maintain mobile performance.

Network Troubleshooting

Network problems can range from no connectivity to slow speeds. This module teaches how to use diagnostic commands and tools to identify issues. You will learn to resolve IP conflicts, DNS failures, and wireless interference. Clear communication with users is emphasized throughout.

Hardware Troubleshooting

Hardware failures often manifest as unexpected shutdowns, device malfunctions, or error messages. This section covers identifying faulty components such as RAM, hard drives, power supplies, and peripherals. Proper testing and replacement procedures are explained.

Troubleshooting Printers and Peripherals

Printers and peripheral devices are common support requests. You will learn to fix print queue issues, connectivity problems, and driver conflicts. This module also covers configuring printer settings and resolving hardware errors.

Safety and Environmental Procedures

Working safely protects both the technician and the equipment. This section emphasizes proper grounding, handling of electrostatic discharge (ESD), and environmental considerations like recycling and disposal of electronic waste. Safety protocols reduce risk of injury and damage.

Communication Skills for IT Professionals

Effective communication improves problem resolution and customer satisfaction. You will learn techniques for listening actively, asking clear questions, and explaining technical information in simple terms. Handling difficult customers professionally is also discussed.

Documentation and Professionalism

Documenting issues, solutions, and procedures is essential for team collaboration and knowledge sharing. This module covers best practices for recording work and maintaining professional conduct. Continuous learning and adherence to ethical standards help advance your IT career.

Prepaway's 220-902: CompTIA A+ (220-902) video training course for passing certification exams is the only solution which you need.