ServiceNow CIS-SIR Exam Dumps & Practice Test Questions
Question 1
Which integration workflow is primarily used to obtain real-time network connection data from a host or endpoint to support incident enrichment?
A. Retrieve Running Services – Security Incident Response
B. Gather Network Statistics – Security Incident Response
C. Perform Sightings Lookup – Security Operations Integration
D. Initiate Block Request – Security Operations Integration
Answer: B
Explanation:
In the context of Security Incident Response, obtaining real-time network connection data is crucial for incident enrichment to improve the overall response. The specific workflow designed to gather relevant network data from a host or endpoint is the "Gather Network Statistics – Security Incident Response" workflow. This workflow focuses on pulling real-time network statistics, which include data like open ports, active connections, and traffic details. This information helps analysts get a clearer view of potential attack vectors or network behaviors that could be associated with a security incident. The other workflows do not focus specifically on real-time network data but rather on other types of incident-related information. For example, Retrieve Running Services – Security Incident Response focuses on identifying the services running on a host, which is useful for understanding the security posture of the host but does not focus on network statistics. Similarly, Perform Sightings Lookup – Security Operations Integration involves enriching incident data with historical threat sightings but does not provide real-time network data. Finally, Initiate Block Request – Security Operations Integration focuses on blocking suspicious entities like IP addresses or domains, which is crucial for containment but does not involve real-time data collection. Therefore, Gather Network Statistics is the correct answer as it is specifically tailored to the collection of network data in real-time.
Question 2
Joe is tasked with configuring Skills and Territories for the Security Incident Response team. What role must he have to perform this action?
A. Security Basic
B. Manager
C. Security Analyst
D. Security Admin
Answer: D
Explanation:
Configuring Skills and Territories for the Security Incident Response team is a task that requires administrative-level permissions due to its involvement in customizing user assignments and defining operational boundaries. The ability to configure these elements directly impacts how incidents are routed, escalated, and managed within the team, so only certain roles are authorized to perform this action. The Security Basic role is typically the most basic access level, allowing users to view incidents or perform simple tasks but not configure settings such as Skills and Territories. The Manager role can oversee incidents and the team but typically does not have the permissions required to configure Skills and Territories, as it is more focused on managing ongoing operations and making sure the team functions effectively. The Security Analyst role is centered on the investigation and response to incidents, and while they play a key role in the response process, they typically do not have permissions to configure Skills and Territories. However, the Security Admin role is responsible for the configuration of system settings, including the management of Skills and Territories. This role has the highest level of administrative access, which includes defining the teams' operational structure, assigning skills to team members, and setting up territorial boundaries. Therefore, the correct answer is D because the Security Admin role has the necessary permissions to perform this configuration.
Question 3
Why is maintaining a focus on the ultimate objective crucial during discussions?
A. To determine the desired outcomes
B. To evaluate the current situation
C. To examine the customer’s workflow
D. To identify necessary tools
Answer: A
Explanation:
Maintaining a focus on the ultimate objective during discussions is crucial because it helps participants stay aligned with the desired outcomes of the conversation or decision-making process. When the ultimate objective is clear, all actions, strategies, and solutions can be framed around achieving that goal. This helps ensure that the conversation remains focused and productive, avoiding distractions or deviations that might arise from side discussions or less relevant details. The desired outcomes are directly tied to the objective, and maintaining a focus ensures that everyone involved is working toward a common purpose, making the process more efficient and purposeful. Evaluating the current situation, examining the customer's workflow, and identifying necessary tools are important, but they serve as steps or components that lead to the fulfillment of the ultimate objective. Without focusing on the final goal, these aspects can become disconnected from the broader vision, leading to confusion or lack of direction. Therefore, the correct answer is A, as maintaining focus on the ultimate objective ensures that the discussions stay on track toward achieving the desired results.
Question 4
Which of the following are valid state flows available for handling Security Incidents? (Choose three)
A. NIST Open
B. SANS Open
C. NIST Stateful
D. SANS Stateful
Answer: C, D, A
Explanation:
When managing Security Incidents, it's important to follow predefined state flows to ensure incidents are handled effectively and consistently. The NIST Stateful, SANS Stateful, and NIST Open state flows are all valid options for handling incidents within the context of security frameworks. These state flows define how incidents should progress through different stages, from detection to resolution.
The NIST Open state flow refers to an open approach based on the NIST (National Institute of Standards and Technology) framework, which is widely used for organizing and handling security incidents. It provides guidelines for various stages, including detection, analysis, containment, eradication, and recovery. This state flow is commonly used in security incident management, particularly in organizations following NIST standards.
The NIST Stateful state flow is similar, but it specifically emphasizes managing incidents in a more stateful manner, meaning it carefully tracks the progress of each incident and ensures that incidents are handled according to a structured flow, with different states (e.g., New, In Progress, Resolved) defined for incident management.
SANS Stateful follows a similar concept, using the SANS (SysAdmin, Audit, Network, Security) framework to manage incidents. This approach is also stateful, meaning it defines stages that track the incident's progress, allowing for more precise management and resolution. The SANS Stateful model is often adopted by organizations following SANS best practices for cybersecurity incident response.
On the other hand, SANS Open is not a recognized or valid state flow in handling security incidents. It might be confused with SANS in general, but it doesn't specifically refer to a state flow related to incident management. Therefore, the valid state flows for handling Security Incidents are C, D, and A, because they are structured approaches that help manage and resolve incidents effectively.
Question 5
Which key elements are most important when setting up automatic assignment rules for Security Incidents?
A. Group membership, user location, and time zone
B. Incident priority, CI location, and user time zone
C. Agent skill sets, system schedules, and location
D. Agent location, agent skill sets, and time zone
Answer: D
Explanation:
When setting up automatic assignment rules for Security Incidents, it is essential to consider the agent’s location, skill sets, and time zone. These elements ensure that incidents are assigned to the most appropriate agent, taking into account their proximity to the incident, their ability to address the issue, and the time zone to ensure timely response. The location ensures that agents working in specific geographical areas are assigned incidents relevant to those areas, improving response efficiency. The skill sets are critical because each agent may have specific expertise in different areas of security incident management. Assigning incidents based on these skill sets ensures that the right person handles the issue, increasing the chances of a faster and more effective resolution. The time zone factor is important for ensuring that incidents are assigned to agents who are working during their shifts, reducing the risk of delays in incident handling.
Other options, such as A (Group membership, user location, and time zone), focus on factors like user membership in groups, which may be important for some tasks but less relevant for directly handling incidents. Similarly, B (Incident priority, CI location, and user time zone) and C (Agent skill sets, system schedules, and location) address certain aspects of incident management, but do not fully incorporate the comprehensive approach of considering the agent’s location, skill sets, and time zone. Hence, D is the correct answer.
Question 6
Which automation capability in ServiceNow extends Flow Designer to connect with external platforms?
A. Workflow
B. Orchestration
C. Subflows
D. Integration Hub
Answer: D
Explanation:
Integration Hub is the automation capability in ServiceNow that extends Flow Designer to connect with external platforms. This feature enables ServiceNow to integrate with a wide variety of third-party systems and services, allowing data to flow seamlessly between platforms. By using Integration Hub, businesses can automate processes that involve external applications, ensuring that tasks are carried out efficiently without manual intervention. Integration Hub provides a set of connectors and tools that enable the integration of multiple systems, which is especially important for workflows that need to interact with external resources or services outside of the ServiceNow environment.
The other options, such as A (Workflow), refer to broader process automation capabilities but are not specifically aimed at integrating with external platforms. Workflow focuses on automating processes within the ServiceNow platform itself. B (Orchestration) is used for automating tasks that involve external systems but is more focused on tasks like creating virtual machines, managing servers, or other IT operations rather than broader system integration. C (Subflows) is a way to create reusable components within Flow Designer but does not directly connect external platforms. Therefore, the correct answer is D, as Integration Hub is specifically designed to extend Flow Designer to connect with external platforms.
Question 7
To enable Security Incident actions in Flow Designer, which plugin must be activated?
A. Performance Analytics for Security Incident Response
B. Security Spoke
C. Security Operations Spoke
D. Security Incident Spoke
Answer: D
Explanation:
To enable Security Incident actions in Flow Designer, the Security Incident Spoke plugin must be activated. The Security Incident Spoke provides predefined actions and workflows that integrate Security Incident Response with the Flow Designer functionality, allowing users to automate tasks and processes specific to security incidents. Once the Security Incident Spoke is activated, you gain access to actions like creating incidents, updating incident records, or performing other operations related to security incidents, all within the Flow Designer environment.
The other options are related to broader or different functionalities:
A. Performance Analytics for Security Incident Response: This plugin is primarily used for gathering and analyzing performance data for security incidents, but it does not specifically enable incident actions within Flow Designer.
B. Security Spoke: The Security Spoke is a general integration plugin for automating security-related workflows but does not focus specifically on Security Incident actions in Flow Designer.
C. Security Operations Spoke: This spoke covers broader security operations integration, which includes handling incidents, vulnerabilities, and other security tasks. While it's related, it's not the specific plugin needed for Security Incident actions in Flow Designer.
Therefore, D is the correct answer because the Security Incident Spoke directly enables Security Incident actions in Flow Designer.
Question 8
What is the correct method for selecting the process definition you want to apply?
A. Choose the process from the Process Definition module
B. Choose the process from the Process Selection module
C. Set the process definition to Active
D. Activate the related Script Include record
Answer: A
Explanation:
The correct method for selecting the process definition you want to apply is to choose the process from the Process Definition module. The Process Definition module provides an organized list of process definitions that can be selected and configured for use in various workflows and automation tasks. This module serves as the central location for managing and selecting the appropriate process definitions to apply to different use cases within the system.
Here’s why the other options are not correct:
B. Choose the process from the Process Selection module: There is no Process Selection module in ServiceNow. This option appears to be a misnomer. Process selection typically occurs from the Process Definition module.
C. Set the process definition to Active: While activating a process definition is an important step in making it usable, simply setting a process definition to Active does not inherently mean that it is selected or applied. You must first choose the process definition from the correct module.
D. Activate the related Script Include record: Activating a Script Include record is a necessary step in some configurations but does not directly relate to selecting a process definition. Script Includes are used for reusable code functions and are not typically where you select a process definition to apply.
Therefore, the correct answer is A because the Process Definition module is where you select and configure the process definition you wish to apply.
Question 9
Which roles are required to add new entries to the Security Incident Catalog?
A. sn_si.admin
B. sn_si.catalog
C. sn_si.write and catalog_admin
D. admin
Answer: C
Explanation:
To add new entries to the Security Incident Catalog, the required roles are sn_si.write and catalog_admin. The sn_si.write role provides the ability to write or modify records related to security incidents, while the catalog_admin role grants administrative privileges to manage the Security Incident Catalog, including creating or editing catalog entries. This combination of roles ensures that a user has both the permissions to handle incident-related data and the rights to manage catalog configurations.
A. sn_si.admin: This role grants administrative rights specifically for Security Incident records, but it does not directly grant permissions for catalog management or the creation of catalog entries.
B. sn_si.catalog: While this role provides access to the Security Incident Catalog, it is not sufficient by itself to add new entries. It may provide read access or limited functionalities, but it lacks the necessary write permissions for creating entries.
D. admin: The admin role is a very high-level role that typically includes all permissions across the system. However, it is a broad role and not specific to the Security Incident Catalog. The combination of sn_si.write and catalog_admin is more specific and directly relevant to adding new entries to the catalog.
Thus, the correct answer is C because both sn_si.write and catalog_admin roles are needed to add entries to the Security Incident Catalog.
Question 10
What is the purpose of using Runbook Automation within the Security Incident Response process?
A. To automatically resolve incidents based on predefined severity levels
B. To manually assign incidents to appropriate analysts
C. To guide analysts through standardized response steps and automate repetitive tasks
D. To escalate incidents to upper management for review
Answer: C
Explanation:
The purpose of using Runbook Automation within the Security Incident Response process is to guide analysts through standardized response steps and automate repetitive tasks. Runbooks provide a structured approach to managing incidents by defining step-by-step instructions for handling different scenarios. With Runbook Automation, these steps can be automatically triggered and executed, reducing the manual effort needed to resolve incidents and ensuring consistent and efficient handling of incidents. This leads to faster resolution times, reduces human error, and ensures that each incident is addressed according to established best practices.
A. To automatically resolve incidents based on predefined severity levels: While severity levels play an important role in determining the urgency of an incident, Runbook Automation is more focused on providing a framework for the response steps and automating tasks, rather than resolving incidents based solely on severity.
B. To manually assign incidents to appropriate analysts: Runbook Automation is designed to automate the execution of response steps, but it does not typically focus on the manual assignment of incidents to analysts. Assignment typically occurs through workflows or assignment rules.
D. To escalate incidents to upper management for review: Runbook Automation is about executing predefined response actions, not about managing escalation processes. Incident escalation is generally handled through incident workflows or escalation rules, rather than runbook automation.
Therefore, the correct answer is C because Runbook Automation is specifically used to guide analysts through predefined steps and automate repetitive tasks in the incident response process.
