ServiceNow CIS-HAM Exam Dumps & Practice Test Questions
Question No 1:
In the context of contract oversight, which specific contract date is most vital to track for ensuring timely decisions and efficient contract administration?
A. Extension Date
B. Renewal Date
C. Expiration Date
D. Start Date
Correct Answer: C. Expiration Date
Explanation:
While several key dates are tracked throughout a contract's lifecycle, the Expiration Date stands out as the most crucial for effective contract management. This date signals when the contract officially concludes unless proactive measures—such as a renewal or extension—are taken. Once the expiration date passes without action, the agreement becomes void, and any rights or obligations under its terms are no longer enforceable.
Tracking the Expiration Date allows organizations to prepare in advance by reviewing performance, ensuring all deliverables are fulfilled, and deciding whether to renew, renegotiate, or terminate the agreement. Overlooking this date could lead to unintentional lapses in service, missed business opportunities, or legal complications from failing to meet contractual obligations.
Although the Start Date initiates the contract, and the Extension or Renewal Dates play important roles in extending its life, none of these are as time-sensitive or operationally impactful as the Expiration Date. It acts as a final checkpoint, urging decision-makers to act before the contract becomes inactive.
In summary, keeping a close eye on the Expiration Date helps reduce risk, maintain business continuity, and align contract strategy with organizational goals, making it the linchpin of successful contract oversight.
Question No 2:
During an inventory verification process, the system compares physical scans with recorded assets. Which four audit result statuses commonly appear to reflect asset matching and discrepancies? (Select four.)
A. Scanned
B. Not Found
C. New
D. Scanned and Not Expected
E. Scanned and Expected
F. Expected and Not Found
Correct Answers:
B. Not Found
C. New
D. Scanned and Not Expected
E. Scanned and Expected
Explanation:
Inventory audits are vital for validating that the physical items on hand align with what's documented in the inventory system. As items are scanned during the audit, the system identifies and labels them with specific statuses that reflect how they correspond to the inventory records. Here’s what each relevant status indicates:
Not Found: This label is assigned when an expected item cannot be located during the audit. This may signal that the asset is missing, misplaced, or potentially no longer in use.
New: This status applies to items that appear during the audit but were not previously listed in the inventory system. These could be newly acquired assets or items that were never documented.
Scanned and Not Expected: This result appears when an item is found and scanned but was not expected to be there according to the records. It often points to a misplacement or an administrative error in earlier inventory documentation.
Scanned and Expected: This is the optimal outcome—indicating that the scanned item matches what was anticipated in the system, confirming its presence and proper documentation.
Although Scanned is a general status indicating that the item was detected, it doesn’t specify whether it matches inventory records. Similarly, Expected and Not Found suggests an asset was missing, but it’s not among the four most useful statuses in actively diagnosing discrepancies during the scanning process.
By focusing on the four key statuses—Not Found, New, Scanned and Not Expected, and Scanned and Expected—auditors gain valuable insights into inventory accuracy, asset movement, and system integrity, all of which are essential for effective inventory control and asset tracking.
Question No 3:
What techniques or methods can be utilized to automate the process of replenishing inventory stock levels?In modern inventory management, maintaining the right stock levels is essential to ensuring smooth operations and avoiding both excess inventory and stock shortages. Automating the process of stock replenishment helps businesses streamline operations and reduce manual effort.
Which of the following options best describes a method for automating the stock replenishment process?
A. Transfer Rules
B. Transfer Orders
C. Stock Filters
D. Stock Rules
Correct Answer: D. Stock Rules
Explanation:
Automating the replenishment of stock is a key aspect of inventory management, ensuring products are available as needed without locking up excessive capital in unsold stock. Various strategies can be used to automate this process, depending on the company’s specific requirements and the features of their inventory management software.
Stock Rules (Answer D):
Stock rules are an effective way to automate the replenishment process. These rules are set up to monitor stock levels and automatically trigger replenishment when inventory drops below a designated threshold. The rules can be customized based on factors like minimum stock levels, lead times, demand predictions, and supplier reliability. When stock levels fall below a preset point, the system can automatically generate purchase orders or transfer orders, reducing the need for manual intervention.
Transfer Rules (Option A):
Transfer rules define the guidelines for moving stock between different locations within an organization, such as transferring items from a central warehouse to retail locations. While transfer rules are useful in managing stock movement, they don’t directly automate the replenishment process. Instead, they are part of a broader strategy for maintaining balanced stock levels across multiple sites.
Transfer Orders (Option B):
Transfer orders refer to requests for inventory relocation between locations. While they can be automated based on predefined levels and demand patterns, transfer orders alone don’t directly manage the inventory replenishment process. They are a tool used within broader replenishment strategies but not the core automation method.
Stock Filters (Option C):
Stock filters categorize inventory based on specific attributes, such as product type or sales velocity. While useful for inventory analysis and reporting, stock filters do not automate replenishment and are not directly involved in the stock management process.
Stock rules are the most comprehensive method for automating inventory replenishment by setting thresholds that trigger actions like purchase or transfer orders when necessary. This automation ensures stock levels are consistently monitored and replenished as needed, reducing manual intervention and minimizing the risks of stockouts or overstocking.
Question No 4:
Which of the following are considered baseline asset states in asset management? Select three.
A. In Stock
B. Consumed
C. Retired
D. Duplicate
E. Exported
Correct Answer:
A. In Stock
B. Consumed
C. Retired
Explanation:
In asset management, defining the different states of assets is crucial for effective tracking and management throughout their lifecycle. These states help in organizing and managing assets to ensure that the right procedures are followed at each stage of an asset’s life. Below are three common baseline asset states and their meanings:
In Stock:
Assets marked as "In Stock" are those currently held by the organization and available for use or distribution. These assets are usually waiting to be deployed, assigned, or consumed. For instance, IT equipment such as computers, servers, or software licenses that are purchased but not yet assigned would be categorized as "In Stock."
Consumed:
When an asset is marked as "Consumed," it means it has been used up or has served its intended purpose. This state indicates that the asset is no longer in its original, usable form. For example, software licenses that have been activated or consumables like printer cartridges that have been depleted would be categorized as consumed.
Retired:
An asset is classified as "Retired" when it is no longer in active use, either due to its end of life or because it is no longer needed. Retiring an asset signals that it will not be used again, and no further maintenance or updates will be performed. This applies to hardware, software, or other assets that are out of service, though they may still need to be accounted for in terms of disposal or recycling.
Other Options:
Duplicate:
A "Duplicate" refers to an asset that has been erroneously recorded multiple times in the system. While this may need to be corrected, it is not a standard state used in asset lifecycle management.
Exported:
"Exported" refers to assets that have been transferred or removed from the organization. While this status is important for tracking, it is not a baseline state in the core asset management lifecycle.
By categorizing assets with these baseline states—In Stock, Consumed, and Retired—organizations can effectively manage asset inventory, ensure proper usage, and facilitate asset decommissioning when necessary. This approach enhances tracking and operational efficiency.
Question No 5:
When resolving an incident, which field must be filled in to ensure that the tasks related to Hardware Asset Management (HAM) automatically update all associated Configuration Item (CI) and asset records linked to the incident?
A. Asset and CI Action
B. Asset-CI Task Action
C. Asset Task Action
D. Asset Action
Correct Answer: B. Asset-CI Task Action
Explanation:
In IT Service Management (ITSM), when an agent resolves an incident, it’s essential to update the related Configuration Item (CI) and asset records to ensure accuracy in the system. The question asks which field needs to be completed to automate the update of all related CI and asset records when an incident is resolved.
The field that achieves this automation is "Asset-CI Task Action". This field plays a vital role in ensuring that, when an incident is closed or resolved, the asset and CI records linked to that incident are updated automatically, thus eliminating the need for manual intervention.
Here’s why this field is crucial:
Incident and Asset Management Integration: A well-integrated system will automatically update the asset and CI records when an incident is resolved, ensuring accurate and consistent data across the organization.
Asset-CI Task Action: By completing this field, the system triggers automatic updates to both the asset and CI records when the incident is resolved. This keeps the asset management process seamless and up-to-date.
Other options:
A. Asset and CI Action: This field is too general and doesn't specifically trigger updates for asset and CI records during incident resolution.
C. Asset Task Action: Although it relates to assets, it doesn’t specifically address the link between CI and asset records in the incident resolution process.
D. Asset Action: This field focuses on asset-related actions but does not integrate CI and asset updates needed for resolving incidents.
Therefore, the Asset-CI Task Action field is the correct one for ensuring that all related CI and asset records are updated automatically upon incident resolution.
Question No 6:
Which mobile application allows users to conduct inventory audits and track their inventory efficiently?
A. ServiceNow Agent mobile app
B. Mobile My Inventory
C. Mobile Hardware Asset Management
D. Mobile My Assets
E. ServiceNow Inventory mobile app
Correct Answer: E. ServiceNow Inventory mobile app
Explanation:
The ServiceNow Inventory mobile app is specifically designed to enable users to perform inventory audits directly from their mobile devices. It provides an intuitive and efficient platform for tracking and managing inventory in real-time, making it the best choice for organizations that need to maintain accurate asset records.
Inventory audits are crucial for organizations to ensure that their physical assets are properly accounted for. The ServiceNow Inventory mobile app facilitates this process by allowing users to easily scan barcodes or QR codes, check stock levels, update asset statuses, and conduct audits on the go. This app integrates seamlessly with the ServiceNow platform, ensuring that all data is synchronized and up-to-date, helping maintain accurate inventory records across the organization.
Key features of the ServiceNow Inventory mobile app include:
Real-time asset tracking: Users can perform audits and verify asset details instantly.
Barcode and QR code scanning: This feature helps streamline the inventory audit process by enabling quick scanning of items.
Efficiency and accuracy: By moving away from paper-based methods, this app reduces human error and increases audit productivity.
Other apps, such as ServiceNow Agent mobile app, Mobile My Inventory, Mobile Hardware Asset Management, and Mobile My Assets, offer functionalities like task management and hardware asset tracking, but they are not specifically designed for inventory audits. The ServiceNow Inventory mobile app is tailored for conducting efficient and real-time audits, making it the best solution for this particular task.
In conclusion, the ServiceNow Inventory mobile app is the most effective and purpose-built tool for performing inventory audits and managing assets on the move.
Question No 7:
During an asset audit, you encounter a result indicating "10 Scanned and expected assets." What does this result signify?
A. You were expecting 10 assets in your inventory, scanned 10 assets during the audit, but none of them are listed in your expected inventory records.
B. You were expecting 10 assets, scanned all 10 assets during the audit, and they match your expected inventory records.
C. You anticipated 10 assets, scanned all 10, but none are recorded in your ServiceNow instance.
D. You scanned 10 assets, but none are listed in your expected inventory records.
Correct Answer:
B. You were expecting 10 assets, scanned all 10 assets during the audit, and they match your expected inventory records.
Explanation:
The result "10 Scanned and expected assets" suggests that the audit was conducted with the intention of verifying 10 assets against the inventory records, and upon scanning, all 10 assets were successfully located and confirmed to be listed in the inventory.
Option A is incorrect because it implies a mismatch between the scanned assets and the expected inventory, which does not align with the result stating that assets were both scanned and expected.
Option B is correct because it confirms that the scanned assets match the expected inventory records, indicating the audit was successful.
Option C is misleading since it suggests the scanned assets are not recorded in the management system, which would be unusual in the context of an audit.
Option D is incorrect because it would imply a failure to match the scanned assets with the expected records, conflicting with the term "expected assets."
This result verifies that the scanned assets align with what was expected in the inventory records, ensuring consistency and accuracy during the asset audit.
Question No 8:
At which point in an asset audit is the "Expected Assets" list populated within the audit form?
A. After the nightly scheduled job completes
B. Once the asset scanning process finishes
C. As soon as the scanning process begins
D. Before the audit, when the asset manager pre-populates the form
E. When the asset manager submits the final audit results
Correct Answer: B. Once the asset scanning process finishes.
Explanation:
The "Expected Assets" list in an asset audit form represents the assets anticipated to be present in a specific location or organization. This list is vital for auditors to match against the physical assets scanned during the audit process.
Option B is correct because the list is populated after the scanning process concludes. Once the scanning tool identifies and catalogs assets, it compares them with the inventory data, updating the list of expected assets accordingly.
Option A is incorrect as the "Expected Assets" list is not populated by the completion of a scheduled job, but rather after scanning.
Option C is incorrect because scanning itself does not populate the "Expected Assets" list; it’s the post-scan comparison that updates the list.
Option D is incorrect because the asset manager does not pre-populate the "Expected Assets" list for the audit; the list is generated after scanning.
Option E is also incorrect as submitting the final audit results is the last step in the process, not when the "Expected Assets" list is populated.
Knowing when the "Expected Assets" list is updated ensures the audit is based on the most accurate data, improving its integrity and efficiency.
Question No 9:
Why is it critical to normalize hardware asset data in a ServiceNow Hardware Asset Management implementation?
A. To ensure all assets are encrypted before procurement
B. To automatically delete inactive hardware from the CMDB
C. To standardize and accurately categorize hardware records for reporting and lifecycle tracking
D. To disable user access to retired hardware assets
Correct Answer: C
Explanation:
Normalization of hardware asset data is a foundational process in the effective deployment of ServiceNow Hardware Asset Management (HAM). The correct answer is C because normalization refers to transforming raw, inconsistent, or non-standard hardware asset entries into clean, structured, and standardized records that can be accurately tracked and managed within ServiceNow.
When data from various sources—like SCCM, JAMF, or manual imports—is brought into the CMDB or asset repository, it often includes inconsistencies in naming, categorization, or manufacturer labeling. For example, one system might record a device as “HP ProBook 450 G6,” another as “Hewlett-Packard ProBook 450-G6,” and a third simply as “ProBook 450.” These discrepancies can hinder reporting, make it difficult to assess inventory levels, and compromise lifecycle management.
By normalizing the data using ServiceNow’s Content Library and Normalization Engine, organizations ensure that each hardware asset is mapped to a standardized model with consistent attributes, such as model number, manufacturer, asset class, and lifecycle state. This improves inventory accuracy, financial planning, vendor management, and compliance audits.
Option A is incorrect because encryption is a data security function, not part of normalization. Option B misrepresents the goal; normalization is about refining data, not purging records. Option D discusses a possible action related to lifecycle state changes but isn’t connected to normalization.
Normalization also supports automation. For example, automated workflows for asset disposal or warranty checks depend on standardized model data. When assets are normalized, these processes execute reliably, reducing manual effort and errors. It also enables effective use of KPIs, dashboards, and predictive asset planning features in ServiceNow.
In summary, data normalization is vital for turning fragmented hardware asset data into a reliable foundation for lifecycle tracking, compliance reporting, procurement planning, and automation, making it a key element in a mature HAM practice.
Question No 10:
What is the key purpose of utilizing the ServiceNow Hardware Asset Management (HAM) module in asset lifecycle management?
A. To reduce the financial costs associated with asset procurement
B. To track and manage hardware assets from procurement through retirement
C. To assign end-users to specific hardware devices
D. To automatically delete unused asset records from the system
Correct Answer: B
Explanation:
The primary purpose of the ServiceNow Hardware Asset Management (HAM) module is to manage the entire lifecycle of hardware assets. The correct answer is B, as the HAM module allows organizations to monitor the procurement, deployment, maintenance, usage, and retirement of hardware assets. This module ensures that every asset, from servers to laptops, is tracked throughout its useful life, allowing businesses to maintain visibility, reduce waste, and optimize resources.
In the lifecycle process, ServiceNow helps businesses track key asset details, including serial numbers, warranty statuses, and ownership records. By consolidating this information into a single platform, organizations can ensure that they are complying with legal and financial reporting requirements, avoid unnecessary purchases, and maximize the use of their existing assets.
Option A is incorrect because while HAM contributes to cost management, its core function isn’t just about reducing procurement costs. Rather, it’s focused on comprehensive asset management. Option C may be part of the asset assignment process but doesn't address the full lifecycle management role of the HAM module. Option D is inaccurate because rather than deleting unused asset records, HAM ensures proper disposal and recycling of assets at the end of their lifecycle.
Moreover, the asset lifecycle tracking ensures more than just physical asset management. For instance, warranty management capabilities enable organizations to identify assets that are under warranty, ensuring timely repairs and replacement, which saves both time and money. Reclamation features also allow businesses to recover and reuse hardware, further maximizing the return on investment.
To sum up, ServiceNow HAM’s primary value lies in its ability to effectively manage the full lifecycle of hardware assets, from acquisition to disposal, ensuring that organizations maintain control over asset usage and financial investment.
