Salesforce Certified Platform Developer II Exam Dumps, Certified Platform Developer II Practice Test Questions

Salesforce Certified Platform Developer II Exam Dumps & Practice Test Questions

Question No 1:

What are three benefits of utilizing declarative customizations in Salesforce over traditional code-based customizations? Select three benefits.

A. Declarative customizations do not produce runtime errors.
B. Declarative customizations are automatically updated with each Salesforce release.
C. Declarative customizations eliminate the need for user testing.
D. Declarative customizations are exempt from governor limits.
E. Declarative customizations require less maintenance.

Answer:
A. Declarative customizations do not produce runtime errors.
B. Declarative customizations are automatically updated with each Salesforce release.
E. Declarative customizations require less maintenance.

Explanation:

Salesforce offers two primary ways to implement customizations: code-based solutions, such as Apex and Visualforce, and declarative solutions, such as Process Builder, Flow, and Workflow Rules. For users without coding experience, declarative tools are often a better choice due to their simplicity and ease of use. Here are three key advantages of declarative customizations:

Declarative customizations do not produce runtime errors (A):
One of the significant benefits of declarative customizations is their inherent reliability. Unlike code-based solutions that may contain bugs or errors that only appear during execution, declarative tools are designed to prevent runtime errors. These tools often come with built-in checks and constraints, making them more stable and easier to manage for users without deep technical expertise.

Declarative customizations are automatically updated with each Salesforce release (B):
Salesforce regularly releases updates to improve platform functionality, fix bugs, and enhance security. One of the major benefits of declarative tools is that they automatically stay up-to-date with these updates. This means that as Salesforce evolves, users do not need to manually adjust their configurations, ensuring that the system remains compatible with the latest features and improvements.

Declarative customizations require less maintenance (E):
Because declarative customizations are simpler and do not involve complex logic, they require less ongoing maintenance. Since these tools are user-friendly and don’t rely on intricate code, they are easier to understand and modify when necessary. This reduces the amount of time and effort needed to keep the system running smoothly over the long term, especially as business needs evolve.

While declarative customizations provide many benefits, they do have limitations, such as not being able to handle highly complex logic. Nonetheless, they offer an efficient and accessible way to meet most business requirements.

Question No 2:

Which of the following use cases can only be accomplished by utilizing asynchronous Apex in Salesforce?

A. Scheduling a batch process to run at a future time
B. Handling large amounts of data efficiently
C. Updating a record after an insert operation has completed
D. Making a web service call from an Apex trigger

Answer: D. Making a web service call from an Apex trigger.

Explanation:

Asynchronous Apex allows Salesforce operations to run in the background, providing a way to handle long-running tasks without causing delays or timeouts in the user interface. These tasks are essential for processes that take too long to run within the synchronous execution context, which is the default model in Salesforce.

Here’s why option D is the correct one:

A. Scheduling a batch process to run at a future time:
Scheduling a batch job using System.schedule or the Apex Scheduler does not require asynchronous Apex. While batch jobs are inherently asynchronous, they can be scheduled to run without relying on future methods or queueable Apex, which are the core of asynchronous processing.
B. Handling large amounts of data efficiently:
Handling large data sets can be accomplished with batch Apex, a form of asynchronous processing. However, it is not limited to asynchronous execution. Smaller data sets can be handled synchronously, and only when the data volume exceeds certain thresholds is asynchronous processing necessary.
C. Updating a record after an insert operation has completed:
This can be done synchronously within a trigger or workflow. If further processing is needed, asynchronous methods may be used, but the core operation of updating a record after an insert can be handled in a synchronous context.
D. Making a web service call from an Apex trigger:
Web service calls made from Apex triggers must be performed asynchronously. This is because synchronous web service calls in Apex triggers can result in timeouts or governor limit violations. To avoid these issues, web service calls are typically handled using @future methods or queueable Apex, which run asynchronously, ensuring the trigger finishes execution before making the external call.

Asynchronous Apex is crucial for handling time-consuming operations, like external web service calls, without disrupting the normal user experience or exceeding Salesforce’s governor limits for synchronous operations.

Thus, D. Making a web service call from an Apex trigger is the correct use case that requires asynchronous processing to prevent delays and remain within governor limits.

Question No 3:

A company tracks its customers as Account records, each having an external identifier field called Customer_Number__c. The company also has a custom object, Order__c, that represents orders placed in their external order management system (OMS). The Order__c object has a lookup relationship to the Account object. Once an order is fulfilled in the OMS, a REST call to Salesforce is required to create an Order__c record and associate it with the correct Account.

What is the optimal approach for implementing this integration between the OMS and Salesforce, ensuring that the correct Account is linked to the newly created Order record?

A. Perform a REST GET request on the Account object and a REST POST request to update the Order__c with the Account's Salesforce record ID.

B. Perform a REST PATCH request to upsert the Order__c and specify the Account's Customer_Number__c in the request body.

C. Perform a REST POST request to update the Order__c and specify the Account's Customer_Number__c in the request body.

D. Perform a REST GET request on the Account object and a REST PATCH request to upsert the Order__c with the Account's Salesforce record ID.

Answer: B. Perform a REST PATCH request to upsert the Order__c and specify the Account's Customer_Number__c in it.

Explanation:

To optimally implement this integration, the solution should ensure that the Order__c is correctly associated with the appropriate Account record in Salesforce. The key piece of information is the Customer_Number__c field, which serves as an external identifier for Accounts, used by the external order management system (OMS) to reference Accounts.

The best approach is to use the Customer_Number__c field, rather than the Salesforce record ID, to link the Order__c to the Account. This allows the integration system to match the order to the correct Account, even if the external system doesn’t have access to Salesforce’s internal record IDs.

Here's why option B is the best choice:

REST PATCH request: A PATCH request allows for updating an existing record or creating a new one if it doesn’t exist (upsert functionality). This is ideal because it ensures that the system can either update an existing Order__c or create a new one as needed.

Account's Customer_Number__c: Using the Customer_Number__c field ensures that the correct Account is associated with the Order__c record. This avoids the need for querying the Account record by Salesforce ID, which would be inefficient and unnecessary if the Customer_Number__c is already available.

Why Other Options Are Not Optimal:
Option A (GET + POST): Performing a GET request to retrieve the Account and then a POST request to create the Order__c with the Account's Salesforce ID is inefficient. It requires an additional GET request to query the Account, which could slow down the process and create unnecessary overhead.

Option C (POST with Customer_Number__c): Although this option uses the Customer_Number__c field, POST requests don’t have the upsert capability. This means if an Order__c record already exists, it won’t be updated, leading to potential issues with data synchronization.

Option D (GET + PATCH): Like option A, this approach requires a GET request to fetch the Account's Salesforce ID before making the PATCH request. This introduces extra overhead and complexity, which could be avoided by directly using the external ID.

Thus, option B is the most efficient and effective solution for this scenario, utilizing upsert functionality with the Customer_Number__c external ID to create or update the Order__c while linking it correctly to the Account.

Question No 4:

What are three key benefits of using static resources in Visualforce pages and Lightning components? (Select three.)

A. Static resource files are automatically minified.
B. Static resource files can be referenced using the $Resource global variable instead of hardcoded IDs.
C. Static resource files can be packaged into a collection of related files in a zip or jar archive.
D. Static resource files do not count against an organization’s data storage quota.
E. Relative paths can be used within static resource archives to refer to other content inside the archive.

Answer:
B. Static resource files can be referenced using the $Resource global variable instead of hardcoded IDs.
C. Static resource files can be packaged into a collection of related files in a zip or jar archive.
E. Relative paths can be used within static resource archives to refer to other content inside the archive.

Explanation:

In Salesforce development, static resources are files that can be uploaded and stored within Salesforce to be used across Visualforce pages, Lightning Components, or any other part of the platform. Using static resources provides several benefits that simplify development, enhance performance, and improve code maintainability.

Referencing with $Resource: Instead of using hardcoded file paths or IDs, static resources can be accessed through the $Resource global variable in both Visualforce pages and Lightning Components. This method eliminates the need for manually updating links and improves flexibility by enabling the application to work seamlessly even if the resource location changes or is re-deployed. This is particularly useful when deploying an app or page across different environments.

Packaging Files Together: Static resources allow developers to bundle a collection of files into a single zip or jar archive. This capability streamlines the management of multiple assets, such as CSS, JavaScript, images, and fonts, as one unified package. Packaging files in this way also simplifies the deployment process and ensures that all related resources are included together.

Using Relative Paths in Archives: When working with zipped static resource archives, developers can use relative paths to reference files within the same archive. This eliminates the need to hardcode full paths or worry about the location of each file, making it easier to manage the assets and reduce errors related to incorrect file referencing.

Other Options Explanation:

A: Static resource files are not automatically minified by Salesforce, though minification can be done manually or using build tools before uploading.

D: Static resource files do count against the organization's data storage quota. However, this is a minor concern as static resources are often more efficient in storage compared to data records.

In conclusion, leveraging static resources in Salesforce helps developers efficiently manage assets, avoid hardcoding, and streamline the deployment of resources across applications.

Question No 5:

A company has developed a native iOS application that allows users to place orders. This app needs to connect to Salesforce in order to retrieve consolidated information from various Salesforce objects in a JSON format.

What is the best method for implementing this integration in Salesforce to achieve the required functionality?

A. Apex REST Web Service
B. Apex SOAP Web Service
C. Apex SOAP Callout
D. Apex REST Callout

Answer: A. Apex REST Web Service

Explanation:

When designing an integration between a native iOS app and Salesforce to retrieve data, it’s important to select the right method for communication that ensures scalability, ease of use, and flexibility. In this case, since the iOS app needs to receive data in a JSON format, which is commonly used in modern mobile applications for its simplicity and efficiency in transmitting data over networks, the best option would be:

Apex REST Web Service (Correct Answer): Apex REST Web Services are ideal for exposing Salesforce data to external systems or applications, especially when dealing with lightweight data formats like JSON. RESTful services are highly optimized for web and mobile applications, making them a great fit for an iOS app. REST is simple, flexible, and efficient, perfectly aligning with the requirements of mobile apps that need to retrieve consolidated data from multiple Salesforce objects. Moreover, Apex REST services are more efficient than SOAP when handling modern mobile client requests.

Apex SOAP Web Service: SOAP (Simple Object Access Protocol) is a more rigid protocol compared to REST and is typically used with XML-based messages. While SOAP can be used to expose Salesforce data, it is not as efficient or simple for mobile apps, especially when working with JSON. Although it is an option, it’s not the best choice for modern mobile integrations.

Apex SOAP Callout: An Apex SOAP Callout allows Salesforce to call an external SOAP web service. However, this method is more suited for enterprise-level integrations and is not ideal for transmitting or receiving JSON data from a mobile app. SOAP services are typically more complex and not as mobile-friendly.

Apex REST Callout: This method allows Salesforce to make HTTP requests to external RESTful services. While it is useful for Salesforce interacting with external systems, it’s not the best solution for exposing data to external applications like an iOS app. In this case, the iOS app should call an Apex REST Web Service to retrieve the data.

Conclusion:
Given the requirement for the iOS app to retrieve data from Salesforce in JSON format, Apex REST Web Service (Option A) is the most efficient and scalable solution. REST APIs are lightweight, easy to use, and highly compatible with mobile applications, making them the ideal choice for this scenario.

Question No 6:

A company has a custom object called Sales Demo Request, which has a lookup relationship to the Opportunity object. The requirement is that a Sales Demo Request record should be automatically created when an Opportunity's Probability field exceeds 50%.

What is the optimal way to automate this process in Salesforce?

A. Use an Apex Trigger on Opportunity.
B. Build a Flow on Opportunity.
C. Create a Workflow on Opportunity.
D. Build a Process on Opportunity.

Answer: B. Build a Flow on Opportunity.

Explanation:

To automate the creation of a Sales Demo Request record when the Probability of an Opportunity exceeds 50%, the optimal solution is to build a Flow on the Opportunity object. Here's why this is the best approach compared to the other options:

Why a Flow?
Flows are Salesforce’s most flexible automation tool. They allow users to automate complex processes like creating records, updating data, and executing business logic without needing to write code. Flows provide a user-friendly interface, making them accessible even to non-developers. With Record-Triggered Flows, you can easily set conditions to trigger the flow when the Probability field exceeds 50%, which would automatically create the Sales Demo Request record. Flows are also ideal for situations where more intricate logic or user interaction is required.

Why not an Apex Trigger?
Apex Triggers are powerful but require custom code, which makes them harder to maintain and troubleshoot. They are often used for complex business logic that cannot be accomplished with declarative tools like Flows. While an Apex trigger could work in this case, it is more complex and less efficient than using a Flow, which provides a simpler solution.

Why not a Workflow?
Workflows are suitable for automating simple tasks such as creating records or sending email alerts. However, they have limitations in terms of flexibility. For example, workflows cannot create records related to the parent object in some cases, and they do not support more complex logic like creating records based on dynamic conditions. Therefore, a workflow is not the best fit for this use case.

Why not a Process Builder?
Process Builder is another declarative tool that can automate record creation and updates. However, Flow is generally considered the superior option over Process Builder due to its greater flexibility, enhanced performance, and ability to handle more complex use cases. Salesforce is also encouraging the transition from Process Builder to Flows, as Process Builder is being phased out. Flows are the preferred automation tool in Salesforce going forward.

In conclusion, Flows provide the most robust and flexible solution for automating the creation of the Sales Demo Request record when the Probability of the Opportunity exceeds 50%. Flows are easier to maintain, more adaptable, and better suited for this scenario.

Question No 7:

A company uses Salesforce to represent their customers as Accounts. Each customer has a unique Customer_Number__c, which is consistent across all of the company’s systems. The company also has a custom object called Invoice__c with a Lookup relationship to the Account object, which tracks the invoices sent from the company’s external system. The company wants to integrate invoice data back into Salesforce so Sales Reps can see when a customer is paying their bills on time.

What is the most efficient and scalable way to implement this integration?

A. Ensure that the Customer_Number__c is an External ID, and also make the custom field Invoice_Number__c an External ID, then perform an Upsert operation to import invoice data nightly.

B. Query the Account object during each invoice data import to retrieve the Salesforce Account ID associated with the Customer_Number__c, and then insert the invoice data accordingly.

C. Create a cross-reference table in the custom invoicing system that maps the Salesforce Account ID for each customer and then insert the invoice data nightly based on this reference table.

D. Use Salesforce Connect and external data objects to seamlessly import the invoice data into Salesforce without writing custom code.

Answer: A

Explanation:

When integrating external data, the key factor to consider is how efficiently and accurately Salesforce can associate the records from the external system with the appropriate records in Salesforce. In this case, the customer’s Customer_Number__c must be used to ensure proper mapping without performing redundant lookups.

Option A offers the most efficient and scalable solution because it makes use of External IDs. By marking Customer_Number__c as an External ID, Salesforce can easily match records from the external system to the corresponding Account in Salesforce, eliminating the need for complex queries to find the correct Salesforce IDs. Additionally, by making Invoice_Number__c an External ID, Salesforce can also track invoices directly using the external system's reference number. This setup allows for the Upsert operation, which either inserts new records or updates existing records based on the External IDs, ensuring that the invoice data is imported accurately and efficiently.

The Upsert operation is particularly advantageous because it minimizes the need for repeated queries to match data. It processes records based on the provided External ID and checks whether they already exist in Salesforce, updating them if necessary. This significantly reduces the processing time and ensures that records are not duplicated. Running this operation nightly is also a scalable solution, especially for companies that deal with large volumes of invoices.

Option B requires querying the Account object during each invoice data import to find the Salesforce Account ID, which is time-consuming and not scalable. Every time new invoice data is imported, Salesforce would need to perform a search for each Customer_Number__c, slowing down the process and adding unnecessary complexity.

Option C suggests creating a cross-reference table in the invoicing system to map Salesforce Account IDs. While this might work, it introduces additional complexity by requiring maintenance of an external mapping table. This approach increases the possibility of errors and requires more manual intervention, which makes it less efficient than simply relying on Salesforce’s External ID fields.

Option D involves using Salesforce Connect and external data objects to integrate data, which is useful for real-time data integration. However, for batch imports (like nightly updates), Upsert operations are much more efficient. Additionally, Salesforce Connect might require additional licensing and setup, making it a less ideal solution for this use case.

In conclusion, Option A is the most efficient and scalable approach because it utilizes External IDs to match records quickly, ensuring data consistency and automation in the invoice import process. This minimizes complexity and manual maintenance, making it the best solution for the company’s needs.

Question No 8:

A company uses Salesforce to manage customer records as Accounts. Each customer is identified by a unique Customer_Number__c, which remains consistent across all company systems. The organization also utilizes a custom object, Invoice__c, linked to the Account object via a Lookup relationship, to track invoices from the external system. The company now wants to integrate invoice information into Salesforce so Sales Representatives can view customer payment behavior and determine if payments are made on time.

What is the most efficient and scalable way to perform this integration?

A. Configure the Customer_Number__c field as an External ID, and also make Invoice_Number__c an External ID. Then, use an Upsert operation to import invoice data on a nightly basis.

B. During each import of invoice data, query the Account object to retrieve the Salesforce Account ID associated with the Customer_Number__c, and insert the invoice data accordingly.

C. Create a cross-reference table within the invoicing system to map each Salesforce Account ID to the corresponding customer, and use this reference to insert invoice data each night.

D. Use Salesforce Connect to connect external data objects, allowing seamless import of invoice data into Salesforce without custom coding.

Answer: A

Explanation:

When integrating external data into Salesforce, it is crucial to ensure that Salesforce can efficiently map the incoming records to the correct Salesforce records, in this case, Accounts and Invoices. Option A leverages External IDs, which are a powerful tool for matching records across different systems. By designating Customer_Number__c and Invoice_Number__c as External IDs, you enable Salesforce to identify records uniquely during the Upsert operation. This operation either inserts new records or updates existing records, using the External ID as the matching key, which is highly efficient and ensures accurate data synchronization.

The Upsert operation is particularly well-suited for batch processing, as it eliminates the need for separate queries to match Salesforce IDs, which would slow down data processing. It is automated and scalable, making it ideal for nightly data imports with minimal manual intervention.

Option B would require querying the Salesforce Account object during every invoice import, which is inefficient and would significantly slow down the process, especially if there is a large volume of data. This method also introduces unnecessary complexity by requiring constant lookups for each customer record.

Option C suggests creating a cross-reference table in the invoicing system to map Salesforce Account IDs, which could work but introduces additional complexity. Managing an external mapping table requires continuous maintenance and synchronization, adding potential points of failure and complexity in the integration process.

Option D involves using Salesforce Connect, which is more suitable for real-time integrations rather than batch imports. Salesforce Connect requires additional configuration and licensing, and while it integrates external data in real-time, it is not the most efficient solution for large, nightly data imports.

In conclusion, Option A is the best approach for efficiently and consistently integrating invoice data into Salesforce. It minimizes the need for queries or external mappings and ensures a streamlined, scalable integration process that can be automated with minimal overhead.

Question No 9:

A company wants to integrate its external invoicing system with Salesforce. They track customer payments through a custom Invoice__c object, which is linked to the Account object via a Lookup relationship. The company wants to use Customer_Number__c, a unique identifier consistent across all systems, to match invoices with customers in Salesforce.

What would be the most efficient and scalable way to implement this integration?

A. Use Customer_Number__c as an External ID on the Account object and Invoice_Number__c as an External ID on the Invoice__c object. Perform an Upsert operation to import invoice data nightly.

B. During each import, perform a query to find the Salesforce Account ID linked to the Customer_Number__c and then insert the invoice data accordingly.

C. Maintain an external reference table that maps Account IDs to Customer_Number__c, and use this table to import invoice data on a nightly basis.

D. Utilize Salesforce Connect to link external data objects directly to Salesforce for seamless import of invoice data.

Answer: A

Explanation:

The most efficient and scalable method to integrate external invoicing data into Salesforce is to utilize External IDs. External IDs allow Salesforce to recognize and match records from external systems to Salesforce records without needing to perform complex queries. By marking Customer_Number__c as an External ID on the Account object and Invoice_Number__c as an External ID on the Invoice__c object, Salesforce can automatically identify the correct records to update or insert during the Upsert operation.

The Upsert operation ensures that Salesforce will either insert new records or update existing ones based on the External ID values provided. This method is highly efficient and reduces the need for multiple queries or manual record lookups, making it scalable and suitable for batch operations like nightly imports. This eliminates the need for constant querying and simplifies the integration process.

Option B requires querying the Salesforce Account object each time new invoice data is imported, which is inefficient and time-consuming, particularly when dealing with large volumes of data. This approach would slow down the process and introduce unnecessary complexity.

Option C involves maintaining an external reference table to map Account IDs to Customer_Number__c, which adds additional complexity and increases the risk of errors. The cross-reference table would require ongoing management and could lead to synchronization issues between systems.

Option D suggests using Salesforce Connect, which is designed for real-time integrations and external data sources. While Salesforce Connect is a great tool for integrating live data from external sources, it requires specific configuration and is better suited for real-time applications rather than batch processes like nightly data imports. Moreover, Salesforce Connect typically requires additional licensing and setup, which might not be the most efficient or cost-effective solution for this integration need.

Therefore, Option A is the optimal choice, leveraging External IDs for efficient and scalable integration of invoice data into Salesforce.

Question No 10:

A company needs to import sales order data from an external system into Salesforce. Each sales order is associated with a customer, and the external system uses a unique Order_Number__c to identify each sales order. The company wants to ensure that the data is inserted or updated in Salesforce without duplication and in the most efficient manner possible.

What should the company do?

A. Use Order_Number__c as an External ID on the Sales_Order__c object and perform an Upsert operation to import the sales order data.

B. Use an external reference table to map Order_Number__c to Salesforce Sales_Order_ID and perform the insert operations using this table.

C. Query the Salesforce Account object for each sales order import to retrieve the corresponding Sales_Order_ID, and then insert the data.

D. Use Salesforce Connect to directly integrate external sales order data into Salesforce without using custom code.

Answer: A

Explanation:

Using External IDs is the most efficient and scalable method for integrating external data into Salesforce. By marking Order_Number__c as an External ID on the Sales_Order__c object, Salesforce can use this unique identifier to match external sales orders with Salesforce records, ensuring that each sales order is correctly inserted or updated. The Upsert operation is ideal in this scenario as it automatically handles both insertions of new records and updates of existing records, all based on the Order_Number__c. This process minimizes the risk of duplication and ensures that the data is integrated smoothly and without manual intervention.

Option B introduces complexity by requiring an external reference table, which adds maintenance overhead and potential errors in synchronization. Option C involves querying Salesforce for each sales order, which would be inefficient, particularly when dealing with large datasets, as it would significantly slow down the import process. Option D involves Salesforce Connect, which is more suited for real-time integrations, not batch imports. Additionally, using Salesforce Connect requires additional setup and licensing.