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Salesforce Certified OmniStudio Developer Exam Dumps & Practice Test Questions

Question 1:

A Salesforce developer is tasked with creating a child FlexCard that displays records from its parent FlexCard in a DataTable. To ensure that the child FlexCard can correctly retrieve the parent data, the developer must properly configure the parent FlexCard's Data Node. 

Which setting in the Data Node configuration ensures the child FlexCard can retrieve all the relevant records from the parent FlexCard?

A. {parentRecordId}
B. {Params.allRecords}
C. {parentRecords}
D. {parentRecords[0]}

Answer: C

Explanation:

In Salesforce, FlexCards are a powerful UI component that allow you to display data in a modular way. To allow a child FlexCard to retrieve and display data from its parent, you must configure the Data Node in the parent FlexCard properly.

  • A. {parentRecordId}:
     This setting would be useful if you were trying to pass a single record ID from the parent to the child, but it doesn't enable the child FlexCard to retrieve multiple records. This is not suitable for retrieving all relevant records from the parent.

  • B. {Params.allRecords}:
     This is not the correct setting for passing parent records to the child FlexCard. {Params.allRecords} would be more appropriate in other contexts, such as in passing parameters in URLs or other dynamic data passing scenarios, but it is not used to pass data nodes from the parent to the child.

  • C. {parentRecords}:
     This is the correct setting. It refers to the entire collection of records in the parent FlexCard. Using {parentRecords} ensures that the child FlexCard will retrieve all relevant records from the parent, allowing the DataTable in the child to display them correctly. This is typically used when the parent FlexCard contains a list of records, and you need to pass that entire list to the child FlexCard for display.

  • D. {parentRecords[0]}:
     This setting refers only to the first record in the parentRecords collection (the first item in an array or list). While this could work if you only need to display one record, it will not allow the child FlexCard to retrieve all records from the parent, which is the requirement in this case.

In summary, {parentRecords} (option C) is the correct setting because it ensures that the child FlexCard can retrieve and display all the records from the parent FlexCard, which is the required functionality for this scenario.

Question 2:

A developer is troubleshooting whether a DataRaptor Extract is correctly fetching data within an OmniScript. The first step in the troubleshooting process is critical for confirming if the DataRaptor is functioning as expected. 

What is the initial step the developer should take to ensure the DataRaptor Extract is working properly?

A. Disable the card layout and check it in the PREVIEW tab to test.
B. Insert a key/value pair into the DataRaptor to check its functionality.
C. Open the PREVIEW tab in OmniScript and check the results.
D. Reload the page from the Lightning Console to perform a test.

Answer: C

Explanation:

When troubleshooting a DataRaptor Extract in an OmniScript, the first and most efficient step is to check the results directly in the PREVIEW tab of OmniScript. This allows you to immediately see if the DataRaptor is fetching data as expected. Here’s why each option plays out as it does:

  • A. Disable the card layout and check it in the PREVIEW tab to test.
     Disabling the card layout may not be necessary for troubleshooting a DataRaptor Extract. The card layout is often used to control how data is presented, but if the primary goal is to troubleshoot the data extraction itself, using the PREVIEW tab directly would be more useful.

  • B. Insert a key/value pair into the DataRaptor to check its functionality.
     Inserting a key/value pair might be useful for testing specific data mapping but is not the first step for confirming whether the DataRaptor is generally fetching data correctly. This can be done after confirming that the DataRaptor is functioning as expected.

  • C. Open the PREVIEW tab in OmniScript and check the results.
     This is the best initial step. By using the PREVIEW tab, the developer can run a test of the OmniScript, see if the DataRaptor is correctly extracting data from the source system, and quickly identify if there are any issues with the data fetching process. The PREVIEW tab will show the data fetched by the DataRaptor in real-time and give a clear indication of any issues.

  • D. Reload the page from the Lightning Console to perform a test.
     Reloading the page may not immediately reveal whether the DataRaptor is fetching data correctly. It could help in some scenarios, but it’s not as direct or efficient as testing in the PREVIEW tab, where you can see the immediate output from the DataRaptor in the context of the OmniScript.

Therefore, the correct answer is C, as checking the results in the PREVIEW tab is the most straightforward and immediate way to confirm if the DataRaptor Extract is functioning correctly within the OmniScript.

Question 3:

An Integration Procedure in Salesforce OmniStudio contains a Remote Action element that calls a method in an Apex class. This method expects two input parameters: AccountId and ProductId. The data JSON of the Integration Procedure contains nodes with these fields.

How should the developer set up the Remote Action element to ensure the proper data is passed to the Apex method?

A. Mark the DataRaptor Transform checkbox and specify the following Output JSON Path:
 AccountId: %AccountId%
 ProductId: %Details:ProductId%

B. Add the following to Send JSON Path:
 AccountId: %AccountId%, ProductId: %Details:ProductId%

C. Enable the "Send Only Additional Input" checkbox and configure Additional Input as follows:
 AccountId: %AccountId%
 ProductId: %Details:ProductId%

D. Set Return Only Additional Output to true and configure Additional Input as follows:
 AccountId: %AccountId%
 ProductId: %Details:ProductId%

Answer: C. Enable the "Send Only Additional Input" checkbox and configure Additional Input as follows:
AccountId: %AccountId%
ProductId: %Details:ProductId%

Explanation:

When using the Remote Action element in an Integration Procedure, you need to pass input parameters to the Apex method. In this case, you need to pass AccountId and ProductId.

  • A. Mark the DataRaptor Transform checkbox and specify the following Output JSON Path: AccountId: %AccountId% and ProductId: %Details:ProductId%
     This option talks about specifying an Output JSON Path. However, you're concerned with passing input to the Remote Action, not output. Hence, this is not the right approach.

  • B. Add the following to Send JSON Path: AccountId: %AccountId%, ProductId: %Details:ProductId%
     This seems like a reasonable option to pass data to the Apex method, but Send JSON Path is not the standard approach for passing input parameters for a Remote Action. The correct configuration for input parameters is via the "Additional Input" section.

  • C. Enable the "Send Only Additional Input" checkbox and configure Additional Input as follows:
     AccountId: %AccountId%
     ProductId: %Details:ProductId%
     This option is correct because you are sending the required additional input parameters (AccountId and ProductId) to the Apex method. This is the correct way to set up input parameters in a Remote Action, ensuring the right data is passed to the Apex class.

  • D. Set Return Only Additional Output to true and configure Additional Input as follows: AccountId: %AccountId% and ProductId: %Details:ProductId%
     This option is incorrect because it discusses output (Return Only Additional Output), while the question is about input parameters.

Thus, the most appropriate setup is C because it allows you to configure the input parameters correctly and ensures they are passed to the Apex method.

Question 4:

A developer is configuring a FlexCard to display a list of cases related to an account within a DataTable. The goal is to dynamically show multiple case records associated with the account.

How should the developer configure the FlexCard to ensure it displays a list of case records in the DataTable?

A. Enable the "Repeat Records" feature in the FlexCard setup.
B. Enable the "Record Looping" feature within the DataTable settings.
C. Disable the "Repeat Records" feature in the FlexCard setup.
D. Set the "Repeatable Mode" property in the DataTable configuration.

Answer: A. Enable the "Repeat Records" feature in the FlexCard setup.

Explanation:

To display a list of related records (in this case, cases related to an account) within a DataTable in a FlexCard, you need to ensure that the FlexCard is set up to handle multiple records dynamically. The "Repeat Records" feature is specifically designed for this purpose.

  • A. Enable the "Repeat Records" feature in the FlexCard setup.
     This is the correct answer because enabling the Repeat Records feature ensures that the FlexCard can display a list of records. It allows the FlexCard to repeat a section for each record in the associated data set (e.g., cases for the given account). This feature is essential for displaying multiple case records in a DataTable.

  • B. Enable the "Record Looping" feature within the DataTable settings.
     While this might sound relevant, there is no specific "Record Looping" feature within the DataTable settings of FlexCards. The appropriate way to handle multiple records is through the Repeat Records feature at the FlexCard level.

  • C. Disable the "Repeat Records" feature in the FlexCard setup.
     Disabling the Repeat Records feature would prevent the FlexCard from displaying multiple records. If you want to show a list of cases, this option would not work.

  • D. Set the "Repeatable Mode" property in the DataTable configuration.
     There isn't a "Repeatable Mode" property in the DataTable configuration. The FlexCard's Repeat Records feature is the correct method to dynamically display a list of records in the DataTable.

To ensure that the FlexCard displays multiple case records dynamically in a DataTable, the developer should enable the "Repeat Records" feature in the FlexCard setup. This will allow the FlexCard to render the records for each case dynamically.

Question 5:

A developer is creating an OmniScript to retrieve information from two external systems: Salesforce and an AWS Order Management system. The developer needs to know which OmniScript elements are suitable for retrieving data from both of these systems and incorporating it into the flow.

Which two OmniScript elements allow the developer to retrieve data from Salesforce and the AWS Order Management system?

A. Remote Action
B. Navigate Action
C. Response Action
D. DataRaptor Extract Action

Answer:

A. Remote Action
D. DataRaptor Extract Action

Explanation:

  • A. Remote Action:
     The Remote Action element in OmniScript is used to call Apex methods or external REST or SOAP APIs to retrieve data from external systems like Salesforce and third-party services (such as AWS). It allows the developer to retrieve data from external systems by invoking a service or method, making it suitable for retrieving information from systems like Salesforce and AWS.

  • D. DataRaptor Extract Action:
     The DataRaptor Extract Action is used to extract data from Salesforce using a DataRaptor. DataRaptors are tools that can fetch, transform, and load data to and from Salesforce and external systems. It allows you to extract data from Salesforce or other sources that have been mapped in the DataRaptor configuration. This action is suitable for pulling data from Salesforce.

Why the other options are not correct:

  • B. Navigate Action:
     The Navigate Action element is used to navigate users to different pages or steps in an OmniScript. It is not used for retrieving or interacting with data from external systems. Therefore, it is not suitable for retrieving data from Salesforce or AWS.

  • C. Response Action:
     The Response Action element is used for responding to the user input, such as returning data to the OmniScript flow, typically in cases where an external system responds to a request. It is not used for fetching data from external systems like Salesforce or AWS.

To retrieve data from Salesforce and the AWS Order Management system, the correct elements are Remote Action (for external API calls) and DataRaptor Extract Action (for fetching Salesforce data).

Question 6:

In a customer setup, two Lightning Web Component (LWC) OmniScripts are embedded, where the parent OmniScript sets the AccountId in a Set Values element, which is then used to set ContextAccountId in the embedded OmniScript. When previewing the parent OmniScript, the ContextAccountId in the embedded OmniScript is not correctly set.

What might be the reason for this issue?

A. The "LWC PubSub Message" flag is not activated in the Set Values action of the parent OmniScript.
B. The parent OmniScript is missing a Navigate Action element to transfer data to the embedded OmniScript.
C. The "passDataJSON" flag in the parent OmniScript is misconfigured.
D. The parent and embedded OmniScripts are using the same element name for Set Values.

Answer:

A. The "LWC PubSub Message" flag is not activated in the Set Values action of the parent OmniScript.

Explanation:

When embedding OmniScripts inside Lightning Web Components (LWC), communication between the parent OmniScript and the embedded OmniScript must be managed properly. The "LWC PubSub Message" flag enables communication between the parent OmniScript and the embedded LWC component.

If the flag isn't activated, the Set Values action in the parent OmniScript won't be able to correctly pass the data (like ContextAccountId) to the embedded OmniScript. This causes the issue where the ContextAccountId is not correctly set in the embedded OmniScript.

Why the other options are not correct:

  • B. The parent OmniScript is missing a Navigate Action element to transfer data to the embedded OmniScript:
     The Navigate Action is used for moving between steps or navigating between OmniScripts. While it could be involved in moving data in some cases, the issue described here is related to data transfer via PubSub, not navigation.

  • C. The "passDataJSON" flag in the parent OmniScript is misconfigured:
     The "passDataJSON" flag is used to pass JSON data between OmniScripts, but this is not directly related to the issue in this case. The problem involves how data is communicated between an LWC and OmniScript, which is handled by the LWC PubSub Message flag.

  • D. The parent and embedded OmniScripts are using the same element name for Set Values:
     Element names in OmniScripts must be unique within the context of that OmniScript. However, if the element names were the same, this would likely result in an error or conflicting behavior, not the specific issue of data not being passed between OmniScripts. The issue here is more likely related to communication setup between the LWC and OmniScript.

The issue is likely caused by the "LWC PubSub Message" flag not being activated in the Set Values action of the parent OmniScript, which prevents the correct transfer of data to the embedded OmniScript. Therefore, the correct answer is A.


Question 7:

A customer has configured multiple versions of a calculation procedure and wants to know which version will execute on a specific date and time: February 15, 2020, at 12:00 PM. The customer needs to determine which version of the procedure is scheduled to run at this moment. 

Which version of the calculation procedure will execute on 2/15/2020, 12:00 PM?

A. Version 1
B. Version 2
C. Version 3
D. Version 4

Answer: B

Explanation:

When determining which version of a calculation procedure will execute at a given date and time, several factors need to be considered. These include the configuration of the versions and their specific scheduled times. If the customer has set up multiple versions, each version is typically scheduled to execute at different times. The customer’s specific question revolves around finding out which version will run on February 15, 2020, at 12:00 PM.

To identify the correct version, the following considerations should be taken into account:

  • The version number might correspond to the order in which versions were configured or released. If each version has a specific activation time or date, the version scheduled for 2/15/2020 at 12:00 PM needs to be identified.

  • If the procedure versions are configured with specific time-based schedules or cron jobs (in systems that allow for such configurations), the times at which each version is triggered will be listed.

  • If multiple versions are set to run on different dates and times, the execution timeline for each version should be available in the system. A timestamp or a calendar entry might indicate which version is set for that particular time.

Without direct access to the exact schedule configuration for these versions, the answer would require examining the specific system or configuration settings where the customer has set up the versions. Assuming the correct version is provided based on its scheduled time, you would need to match the desired timestamp (2/15/2020 at 12:00 PM) with the time-specific configuration of each version.

In general, the procedure can be as simple as checking the time intervals configured for each version. If Version 2, for example, is the one scheduled to run exactly at 12:00 PM on the given date, then that would be the correct answer. However, the correct version is ultimately based on how the schedule was set up, and this needs to be cross-referenced with the available system data.


Question 8:

A Salesforce developer is tasked with configuring a FlexCard that shows a list of opportunities related to a particular account. The goal is for the FlexCard to display only those opportunities where the status is "Closed Won."

Which configuration would allow the developer to filter the opportunities based on the status?

A. Use a Data Node to filter opportunities by the "Closed Won" status.
B. Enable a filter on the FlexCard setup to show only "Closed Won" opportunities.
C. Apply a condition in the DataTable configuration to display only closed won opportunities.
D. Set a DataRaptor to extract only "Closed Won" opportunities for the FlexCard.

Answer: D

Explanation:

When configuring a FlexCard to display data based on certain conditions or filters, it’s essential to utilize the correct tools within Salesforce to achieve this functionality. In this case, the requirement is to display only "Closed Won" opportunities related to a specific account.

A FlexCard is used in Salesforce to display and interact with record data visually. To ensure that only relevant opportunities (those with a status of "Closed Won") are shown, a filtering mechanism needs to be implemented.

Now, let's examine each of the options:

  • A. Use a Data Node to filter opportunities by the "Closed Won" status.
     A Data Node in FlexCards allows you to retrieve data from an external or internal source, but it primarily focuses on pulling data rather than filtering it. While the Data Node may be part of the configuration process, it doesn't directly provide a filtering mechanism for data like "Closed Won" status. It is often used for retrieving and mapping data but not for filtering it.

  • B. Enable a filter on the FlexCard setup to show only "Closed Won" opportunities.
     This option sounds like a natural approach. However, FlexCard setups themselves do not always have built-in filtering for specific fields like "Closed Won" status without first setting up the data handling and extraction logic (e.g., through DataRaptors or Data Nodes). While this could be a valid approach, it requires that the filtering mechanism be handled by the data layer or backend systems such as DataRaptors or Data Nodes before reaching the FlexCard.

  • C. Apply a condition in the DataTable configuration to display only closed won opportunities.
     If the opportunities are being displayed in a DataTable within the FlexCard, applying a filter or condition in the DataTable configuration would be an effective way to filter data by a specific condition, such as the "Closed Won" status. However, this method applies only after the data has been retrieved and does not prevent unnecessary data from being retrieved in the first place. It may still pull all opportunities and then filter them on display, which could be inefficient.

  • D. Set a DataRaptor to extract only "Closed Won" opportunities for the FlexCard.
     A DataRaptor is an essential tool in Salesforce’s OmniStudio for extracting, transforming, and loading data. It allows you to control which data is retrieved from the backend by setting up extraction filters. In this case, using a DataRaptor to filter the opportunities at the extraction stage ensures that only the "Closed Won" opportunities are retrieved, optimizing the process and avoiding the need to filter the data after it has been retrieved. This method is ideal for efficiency, as it directly limits the data extracted based on the desired condition.


Question 9:

A developer needs to configure a custom OmniScript that can handle user inputs and integrate those values into an existing Salesforce record. The user input should be dynamically processed and sent to Salesforce to update the record.

Which OmniScript element should the developer use to achieve this?

A. Set Values
B. Action
C. DataRaptor Update Action
D. Step

Answer: C

Explanation:

In Salesforce OmniStudio, an OmniScript allows for the creation of dynamic, guided processes that collect user inputs and interact with data in Salesforce. When a developer needs to update an existing Salesforce record based on user inputs, the correct OmniScript element must be selected to handle data integration and update the record in Salesforce.

Let's break down each of the options:

  • A. Set Values
     The Set Values element in OmniScript is primarily used to assign values to variables within the OmniScript, which may then be used later in the process. However, it does not handle data integration or sending values to Salesforce to update records. This element is used for temporary variable assignments and isn't ideal for directly updating Salesforce records.

  • B. Action
     The Action element in OmniScript is used to perform a variety of actions, such as invoking an integration procedure, navigating to another step, or triggering a flow. While the Action element could be part of a larger process to initiate an update, it doesn't directly handle the updating of Salesforce records. It is typically used to trigger other systems or processes.

  • C. DataRaptor Update Action
     The DataRaptor Update Action is specifically designed to handle the integration of user inputs and update Salesforce records. When a user enters data in an OmniScript, the DataRaptor Update Action takes the input and sends it to Salesforce to update an existing record. This element is essential for updating records based on dynamically processed data from the OmniScript. It's the correct element for the task, as it enables data to be sent to Salesforce after being processed in the OmniScript.

  • D. Step
     The Step element in OmniScript is used to organize the process into distinct stages or steps. While Steps are useful for structuring the flow of the OmniScript, they don't perform any specific actions related to processing or updating Salesforce records. Steps simply guide the user through different parts of the script, but they aren't responsible for data integration.

In summary, the correct OmniScript element for sending user input to Salesforce to update a record is the DataRaptor Update Action. This element facilitates the integration and ensures that the data entered by the user is processed and sent to Salesforce in real-time, updating the relevant record.


Question 10:

A Salesforce developer is building an OmniScript that includes an external API integration to fetch product details from a third-party system. The API request needs to be sent in JSON format, and the response must be parsed and displayed in the OmniScript.

Which OmniScript element can the developer use to handle the API request and response?

A. DataRaptor Extract Action
B. HTTP Action
C. Remote Action
D. Integration Procedure

Answer: B

Explanation:

When working with OmniScripts, integrating external systems and services often requires interacting with external APIs. In this case, the developer needs to send a request to an external API in JSON format and parse the JSON response to display the product details within the OmniScript. Each OmniScript element serves a specific role, so understanding which one is suited for handling API calls is crucial.

Let's go through each option:

  • A. DataRaptor Extract Action
     The DataRaptor Extract Action is typically used for pulling data from Salesforce and returning it in a structured format, such as JSON or XML. However, it is not specifically designed for sending requests to external APIs. The DataRaptor Extract Action focuses on working with Salesforce data, not third-party system integrations. Therefore, it is not the right tool for sending external API requests.

  • B. HTTP Action
     The HTTP Action is the appropriate choice for making an external API call in an OmniScript. It allows you to send requests to a third-party system, handle the response, and manage data in the process. The HTTP Action can be configured to send API requests in JSON format and parse the response, making it the ideal element for handling external API integrations. This element enables you to interact with external APIs, making it a perfect fit for this scenario.

  • C. Remote Action
     The Remote Action is a way to invoke Apex methods asynchronously, typically used for Salesforce-side logic. While it can be used to call Apex methods that may, in turn, invoke external APIs, it is not designed specifically for direct API integrations with third-party systems. A Remote Action is more useful when you need to invoke server-side logic or call methods from Apex classes, not for making straightforward HTTP requests to external APIs.

  • D. Integration Procedure
     An Integration Procedure is a powerful tool for handling integrations in Salesforce. It allows developers to orchestrate various actions such as data extraction, transformation, and invoking external systems (including external API calls). While the Integration Procedure could theoretically handle API requests and responses, it is generally used in conjunction with OmniScripts to perform backend data manipulations and orchestration, rather than directly handling API calls from within the script itself. The HTTP Action is more suited for this specific use case of directly sending and receiving API requests within the OmniScript.

In summary, the HTTP Action is the correct choice to make an external API request in JSON format and handle the response within the OmniScript.