Avaya 71200X Exam Dumps & Practice Test Questions
Question 1:
In earlier versions of Avaya Aura®, the Utility Services component served as a file repository for endpoints, offering access to configuration and firmware files such as 46xxsettings.txt. This service is no longer included as of Avaya Aura® 8.x. Administrators must now rely on an alternative product within the Avaya portfolio to provide these critical file-sharing capabilities.
Which Avaya Aura® 8.x component now replaces Utility Services for endpoint configuration and firmware file hosting?
A. Avaya Aura® Device Services (AADS)
B. Avaya Breeze™ Platform
C. Avaya Aura® Web Gateway (AAWG)
D. Avaya Aura® Media Server (AAMS)
Correct answer: A
Explanation:
In Avaya Aura® 8.x, the Utility Services component was deprecated and removed from the platform. In previous versions, Utility Services provided file hosting functions, notably for distributing important configuration and firmware files to Avaya IP endpoints. These included files such as 46xxsettings.txt, firmware binaries, and other configuration resources essential for proper endpoint bootstrapping and ongoing functionality.
With the removal of Utility Services, Avaya introduced Avaya Aura® Device Services (AADS) as the replacement for this role.
Avaya Aura® Device Services (AADS) is now the central service responsible for:
Hosting endpoint configuration files (such as 46xxsettings.txt)
Providing firmware files
Enabling endpoints to retrieve settings, contacts, software updates, and other related services
Offering HTTPS-based access to these resources, which aligns with modern security best practices
AADS is also a critical element for environments where Avaya Equinox, J-series phones, and other modern clients are deployed, as it supports advanced endpoint management services, including directory lookup, call logs, and visual voicemail (when paired with the correct infrastructure).
Analysis of Incorrect Options:
B. Avaya Breeze™ Platform
This is a powerful development and execution environment for communication applications. It provides a framework for building custom communication workflows but does not serve configuration files to endpoints.
C. Avaya Aura® Web Gateway (AAWG)
AAWG provides browser-based client access (like Equinox Web) and real-time communications in web environments. While it enables communication, it does not manage endpoint firmware or settings files.
D. Avaya Aura® Media Server (AAMS)
AAMS handles media-related tasks such as conferencing, tone generation, and codec translation. It has no role in file hosting or endpoint configuration.
In Avaya Aura® 8.x environments, AADS is the designated service that replaces the file hosting functions of Utility Services. It is a critical component for managing IP endpoint behavior and ensures a secure, centralized repository for configuration and firmware updates. Therefore, the correct answer is:A.
Question 2:
With the introduction of Avaya Aura® 8.x, key applications like Communication Manager, System Manager, and Session Manager are now deployed using integrated OVA (Open Virtual Appliance) packages. These OVAs combine the operating system and application into a preconfigured virtual machine image, streamlining the installation process. Avaya only supports deployment on specific virtual environments for production use.
Which two platforms are officially supported by Avaya for deploying OVA images of core Aura applications? (Select two)
A. Microsoft Windows Server 2019
B. KVM (Kernel-based Virtual Machine) on Linux
C. VMware virtualization platform
D. Avaya System Platform
E. Customer-installed Red Hat Enterprise Linux
Correct answers: B, C
Explanation:
Starting with Avaya Aura® 8.x, Avaya moved away from traditional bare-metal installations and introduced a virtualized deployment model based on Open Virtual Appliance (OVA) files. These OVAs bundle the entire application and its supporting operating system into a single virtual machine image, drastically simplifying deployment and reducing the possibility of OS misconfiguration.
However, Avaya strictly controls which virtual platforms are supported for production deployments, as they test and certify only certain hypervisors to ensure predictable behavior, performance, and supportability.
Officially Supported Platforms:
C. VMware virtualization platform
Correct. VMware vSphere/ESXi is Avaya's primary supported virtualization platform. It has been supported since earlier versions and remains the most widely used production hypervisor for Avaya Aura® deployments. VMware tools are often pre-installed in the OVAs to improve integration, and Avaya provides full documentation and support for deployment and management on VMware infrastructure.
B. KVM (Kernel-based Virtual Machine) on Linux
Correct. As of Aura 8.x, Avaya expanded support to include KVM as a secondary officially supported platform for select applications. KVM, built into the Linux kernel, is a production-ready hypervisor supported under strict compatibility guidelines. It allows organizations more flexibility if they operate non-VMware environments, especially in open-source or cost-sensitive environments.
Why the Other Options Are Incorrect:
A. Microsoft Windows Server 2019
Incorrect. While Windows Server may host Hyper-V, Hyper-V is not a supported hypervisor for Avaya Aura® production deployments. Avaya does not provide OVAs designed for use in Windows Server environments.
D. Avaya System Platform
Incorrect. System Platform was deprecated before Aura 8.x. It was used in earlier releases (notably 6.x) as a hosting environment for multiple Avaya apps on a single server. It is not supported in Avaya Aura® 8.x, which relies solely on virtualization using OVA files on certified hypervisors.
E. Customer-installed Red Hat Enterprise Linux
Incorrect. Even though Avaya OVAs use a variant of RHEL under the hood, customers are not permitted to install applications on self-managed RHEL environments. The OVA method standardizes the OS and application configuration. Installing on customer-supplied RHEL or modifying the OS voids support and is explicitly disallowed.
For Avaya Aura® 8.x, VMware ESXi remains the primary supported virtualization platform, while KVM is a secondary supported option. These two provide the only officially sanctioned environments for deploying OVA-packaged applications in production.
Question 3:
In the Avaya Aura® architecture, SIP endpoint authentication and registration play a crucial role in enabling devices to make and receive calls. Understanding which platform processes these SIP tasks is essential for proper network design and troubleshooting.
Which component of the Avaya Aura® suite is responsible for managing SIP registrations and authenticating user devices?
A. Avaya Aura® Media Server (AAMS)
B. Avaya Aura® System Manager (SMGR)
C. Avaya Aura® Session Manager (SM)
D. Avaya Aura® Communication Manager (CM)
Correct answer: C
Explanation:
In the Avaya Aura® architecture, each core component plays a distinct role in call processing, media handling, and system management. When it comes to SIP endpoint registration and authentication, the platform responsible for these functions must be able to understand SIP signaling, route messages appropriately, and enforce security through authentication protocols.
Role of Session Manager (SM):
Avaya Aura® Session Manager (SM) is the central SIP routing engine in the Aura architecture. It serves as a SIP proxy and registrar, which means it handles:
SIP registration requests from endpoints such as Avaya phones, soft clients, or third-party SIP devices.
Authentication of user credentials during registration, often in coordination with Avaya Aura® System Manager (SMGR), which maintains the user database.
Routing SIP messages between endpoints and other network entities, such as Communication Manager (CM), gateways, and application servers.
Session Manager leverages routing policies, dial patterns, and SIP entity configurations to determine how calls should be handled across the SIP network. It uses the User Profile and Communication Profile data (configured in SMGR) to map users to their respective SIP extensions and registration behavior.
Why the Other Options Are Incorrect:
A. Avaya Aura® Media Server (AAMS)
Incorrect. AAMS is responsible for media processing functions like tone generation, conferencing, announcements, and media stream mixing. It does not manage SIP signaling or registration.
B. Avaya Aura® System Manager (SMGR)
Incorrect. While System Manager provides the management interface for configuring users, SIP entities, routing policies, and profiles, it does not directly process SIP registration messages. It acts more as a configuration repository and GUI interface for other Aura components.
D. Avaya Aura® Communication Manager (CM)
Incorrect. CM handles call control, feature processing, and media resource allocation, particularly for H.323 or digital/analog endpoints. While it works with SIP through SM, it does not manage SIP registrations or act as a SIP registrar.
The Session Manager (SM) acts as the SIP registrar and authentication point in the Avaya Aura® architecture. It authenticates SIP devices during registration, maintains dialog state, and routes calls between network elements. Without SM, SIP devices cannot register or make calls within the Aura framework.
Question 4:
When planning a migration or fresh deployment of Avaya Aura® 8.x, selecting compatible server hardware is vital. Avaya maintains a list of certified platforms that are compatible with the latest software, ensuring performance and supportability. Some older hardware is no longer certified due to technical limitations or obsolescence.
Which two hardware platforms are currently approved for use with Avaya Aura® 8.x deployments? (Choose two)
A. Avaya S8300E Server
B. HP ProLiant Generation 8 (Common Server R2)
C. Avaya S8510 Server
D. Avaya S8300D Server
E. Avaya S8800 Server
Correct Answers:
A. Avaya S8300E Server
B. HP ProLiant Generation 8 (Common Server R2)
Explanation:
As of Avaya Aura® Release 8.0 and later, Avaya has updated its certified hardware platforms to ensure optimal performance and supportability. The following platforms are officially supported for Avaya Aura® 8.x deployments:UserManual.wiki
Avaya S8300E Server
This server is supported for Communication Manager and Branch Session Manager applications. It is a key component in the Avaya Aura® architecture, providing essential services for call processing and management.HP ProLiant Generation 8 (Common Server R2)
Specifically, the HP ProLiant DL360p Gen8 and DL360 G9 servers are certified for use with Avaya Aura® 8.x. These servers offer robust performance and reliability, making them suitable for hosting Avaya applications.
Why the Other Options Are Incorrect:
C. Avaya S8510 Server
This server was supported in earlier versions of Avaya Aura® but is not supported in Release 8.0 and later due to its age and limited capabilities.D. Avaya S8300D Server
This server is not supported in Release 8.0 and later. It was deprecated due to its limitations and is no longer part of the certified hardware list.E. Avaya S8800 Server
Similar to the S8510, the S8800 server is not supported in Release 8.0 and later. It has been phased out in favor of newer, more capable platforms.
For Avaya Aura® 8.x deployments, the Avaya S8300E Server and HP ProLiant Generation 8 (Common Server R2) are the officially certified hardware platforms. These platforms ensure compatibility, performance, and supportability for the latest Avaya applications. It is essential to select hardware from this certified list to maintain system integrity and receive full vendor support.
Question 5:
In Avaya Aura® Communication Manager, users are allocated to Network Regions to manage codec selection, call routing, and bandwidth usage. The system allows administrators to associate users with specific regions based on their IP address or subnet.
Which administrative form in Communication Manager is used to link an IP address or subnet to a Network Region?
A. IP Network Region
B. Network Region Group
C. System Parameters – IP Options
D. IP Network Map
Correct Answer: D
Explanation:
In Avaya Aura® Communication Manager, Network Regions play a vital role in managing how media and signaling are handled between different parts of the network. These regions help control:
Codec selection
Bandwidth usage
Media resource allocation
Call routing
To correctly assign users or endpoints to a specific Network Region, the system needs to map IP addresses or subnets to those regions. This mapping is crucial, particularly in environments with multiple locations, WAN links, or various QoS requirements.
The tool that enables this mapping of IP addresses or subnets to Network Regions is the IP Network Map form.
What is the IP Network Map?
The IP Network Map is an administrative configuration table in Communication Manager where IP addresses and subnet masks are entered and directly associated with a specific Network Region number.
Each row in the table allows the administrator to define:
A base IP address
A subnet mask
A Network Region number
Once an endpoint or IP device (such as a SIP phone or media gateway) connects to the system, Communication Manager determines its Network Region based on the IP address it presents. It references the IP Network Map to perform this lookup and apply the correct region settings, which affect codec negotiation and media path decisions.
This mapping ensures that:
Appropriate bandwidth controls are applied between regions.
Devices use the correct media resources (like gateways or media servers) based on their region.
The right codecs are selected depending on inter-region policies.
Why the Other Options Are Incorrect:
A. IP Network Region
This form is used to configure attributes of a specific region, such as codec preferences, inter-region bandwidth usage, and location settings. However, it does not assign IP addresses to a region. It simply defines the rules for a region after an endpoint has been mapped to it.B. Network Region Group
This is not a valid or standard form in Communication Manager. It may refer loosely to groups of regions, but it is not the form used for IP mapping.C. System Parameters – IP Options
This form deals with global IP-related system parameters, like DSCP values or IP port settings. It does not involve mapping IP addresses to Network Regions.
To link IP addresses or subnets to Network Regions in Avaya Aura® Communication Manager, administrators must use the IP Network Map form. This form acts as the translation layer between an endpoint’s IP address and the Network Region settings that govern its call behavior. Proper configuration of this form is critical for ensuring QoS, codec selection, and bandwidth management are correctly enforced across the communication network.
Question 6:
A user is attempting to log in to the Avaya Equinox® client over a TLS-secured connection but encounters the error:
The security certificate required for login is not installed. Please contact your support team.”
This message usually appears when the client is unable to verify the server’s identity due to a missing trusted certificate.
What is the appropriate step to resolve this certificate trust issue and successfully log in via TLS?
A. Upload the Session Manager’s identity certificate into Communication Manager’s trusted certificates
B. Install the CA certificate that signed Session Manager’s certificate into the PC’s Trusted Root Certificate Store
C. Import the Equinox client’s certificate into Communication Manager’s certificate store
D. Manually copy the identity certificate from Session Manager and paste it into the PC
Correct Answer: B
Explanation:
The error message indicates that the Avaya Equinox® client cannot validate the server’s identity during a TLS (Transport Layer Security) handshake. This validation process ensures that the client only communicates with trusted servers, helping to prevent man-in-the-middle attacks and other forms of impersonation.
TLS uses digital certificates to authenticate the server. These certificates must be issued by a trusted Certificate Authority (CA) or signed by an internal CA that the client system already trusts. If the CA that issued the server’s certificate is not recognized by the client device, a trust error will occur — which is exactly what this scenario describes.
Why Option B is Correct:
Installing the CA certificate that signed Session Manager’s certificate into the PC’s Trusted Root Certificate Store solves the problem because it allows the Equinox client to:
Trust the TLS certificate presented by Session Manager
Establish a secure, encrypted connection
Proceed with the authentication and login process
This is standard TLS behavior across all secure applications. Without the CA certificate in the Trusted Root Certificate Authorities store on the client device, the browser or app (in this case, Equinox) will not trust the connection — even if the server’s certificate is valid.
Why the Other Options Are Incorrect:
A. Upload the Session Manager’s identity certificate into Communication Manager’s trusted certificates
This affects Communication Manager’s trust in Session Manager, not the client’s trust in Session Manager. It has no impact on Equinox login.C. Import the Equinox client’s certificate into Communication Manager’s certificate store
Equinox clients do not require their own identity certificates for standard login unless mutual TLS authentication is explicitly configured. Even if they did, this step would not resolve the trust issue for the server certificate.D. Manually copy the identity certificate from Session Manager and paste it into the PC
While importing the server’s certificate directly into the PC’s store may work temporarily, it is not best practice. The client should trust the signing CA, not just a single certificate. This method also lacks scalability and automation.
When a TLS-based client like Avaya Equinox cannot verify the server certificate, it’s almost always due to a missing or untrusted root certificate. The proper and secure way to resolve this is by installing the root or intermediate CA certificate that signed the Session Manager's identity certificate into the client’s Trusted Root Certificate Store.
This ensures a secure, trusted connection and allows the Equinox client to proceed with login over TLS without errors. This is a foundational practice in enterprise PKI-based authentication models.
Question 7:
System Manager serves as the central hub for managing all Avaya Aura® applications, including Session Manager. Through the System Manager interface, administrators can access the Session Manager dashboard to check real-time system health and other operational metrics.
What is one key monitoring function available through the Session Manager Dashboard in System Manager?
A. Assign primary and backup Session Managers to SIP users
B. View health status and performance metrics for all configured Session Managers
C. Add new SIP users to individual Session Manager instances
D. Synchronize Session Manager configurations with Communication Manager
Correct Answer: B. View health status and performance metrics for all configured Session Managers
Explanation:
The Session Manager Dashboard within System Manager provides a centralized view of the operational status of all Session Manager instances in the network. This dashboard is primarily used for monitoring rather than configuration tasks.
Key monitoring features include:
Session Manager service status (Up/Down)
Call processing health
Replication status
Alarms and error conditions
Performance indicators, such as number of active calls, SIP registration stats, and more
This helps administrators quickly detect issues and verify system health in real time.
Why the Other Options Are Incorrect:
A. Assign primary and backup Session Managers to SIP users
SIP user assignments are handled in the User Management section and user profiles, not via the Session Manager Dashboard.C. Add new SIP users to individual Session Manager instances
Users are created and managed centrally through System Manager, and are not added directly to individual Session Managers.D. Synchronize Session Manager configurations with Communication Manager
Synchronization tasks happen via adaptation modules and trunk group configurations, not directly from the Session Manager Dashboard.
The Session Manager Dashboard in System Manager provides real-time health monitoring and performance visibility for all deployed Session Managers. It is a diagnostic and status-checking tool, not a configuration interface.
Question 8:
Avaya Aura® Session Manager continually checks its health and system status, generating alarms when errors are detected. These alarms are displayed in System Manager. Some alarms self-clear once the issue is resolved, reducing manual administrative workload.
Under what condition will a Session Manager alarm automatically clear itself?
A. After the alarm has been active for 24 hours
B. If a predefined automatic clearing rule is applied
C. During the nightly maintenance task run by System Manager
D. When the underlying issue that triggered the alarm is resolved
Correct Answer: D
Explanation:
In Avaya Aura® Session Manager, alarms are generated when an issue is detected within the system or its related services. These alarms are reported in System Manager, which acts as the central monitoring and administration interface.
Many Session Manager alarms are configured to be self-clearing, meaning they automatically clear from the alarm dashboard once the triggering issue is resolved. This design improves operational efficiency, especially in large environments where manual clearing of transient alarms would be impractical and time-consuming.
How It Works:
When a monitoring service detects an abnormal condition (such as a service being down, high latency, or replication failure), it raises an alarm in Session Manager. If the root cause (e.g., service restarts, replication reestablished, latency normalizes) is corrected—either through administrative intervention or system recovery—Session Manager detects the resolution during its regular polling and automatically clears the associated alarm in the system dashboard.
Why the Other Options Are Incorrect:
A. After the alarm has been active for 24 hours
Alarms do not clear based on a time limit. They persist until the actual problem is resolved or manually cleared (if configured that way).B. If a predefined automatic clearing rule is applied
While Avaya systems can be configured with custom alert handling behaviors, Session Manager alarms are inherently tied to condition-based triggers and do not depend on user-defined "auto-clear" rules in the standard deployment.C. During the nightly maintenance task run by System Manager
The nightly maintenance task includes log rotation, backup, and data cleanup—but does not clear active alarms. Alarms clear in real-time when the triggering condition is resolved.
Session Manager is designed to clear alarms automatically when the condition that caused the alarm is no longer present. This feature ensures that the alarm dashboard in System Manager always reflects the current system state, not a backlog of already-resolved issues.
Question 9:
In Avaya Aura® environments, Session Manager uses replication to maintain synchronization between the main and replica nodes for redundancy. Verifying replication health ensures continuity and data consistency.
How can you confirm that a Session Manager Replica Node is properly synced with the Primary node?
A. Register an Avaya SIP phone and verify button functionality
B. View the Replication tab for node status information
C. Confirm a green status for each node in the Replica Group overview
D. SSH into Session Manager and execute the statusapp command
Correct Answer: B. View the Replication tab for node status information
Explanation:
In Avaya Aura® Session Manager environments, replication ensures that configuration and runtime data (like user profiles, dial patterns, and policies) are synchronized between the Primary and Replica nodes. To verify that replication is healthy and the nodes are properly in sync, you should:
Access the System Manager web interface
Navigate to Session Manager → System Status → Replication
There, you can view a detailed status of the replication process, including:
Sync status (e.g., In Sync, Out of Sync)
Role of each node (Primary or Replica)
Last replication timestamps
Error messages (if any)
This view provides the most accurate and direct confirmation of whether the replication process is functioning correctly.
Why the Other Options Are Less Suitable:
A. Register an Avaya SIP phone and verify button functionality
This tests SIP registration and feature functionality, not replication status. A SIP phone can register even if replication between nodes is broken.C. Confirm a green status for each node in the Replica Group overview
This might suggest overall health, but it is not a detailed replication status check. Replication issues may not immediately reflect in a general green status.D. SSH into Session Manager and execute the statusapp command
While this command provides useful system status (e.g., service health), it does not offer in-depth replication diagnostics. It's typically used for application-level health, not replication syncing.
To confirm replication health between Session Manager nodes, the Replication tab in System Manager is the definitive and supported method. It allows admins to verify synchronization in real time and troubleshoot any desync issues.
Question 10:
While setting up a new Session Manager instance, administrators must configure it to accept SIP signaling on specific ports. This is done by defining SIP listening ports within System Manager.
Where in System Manager do you configure the ports used by Session Manager to receive incoming SIP traffic?
A. Communication Profile settings
B. Session Manager’s firewall configuration
C. SIP Entity settings within Session Manager configuration
D. Session Manager Administration section
Correct Answer: C. SIP Entity settings within Session Manager configuration
Explanation:
To define which ports Session Manager uses to receive SIP signaling, you configure SIP Entity settings in Avaya System Manager. Here's how it works:
Navigate to:
System Manager → Routing → SIP EntitiesIn the SIP Entity configuration, you define:
Transport Protocols (TCP, UDP, TLS)
Port Numbers (e.g., 5060 for UDP/TCP, 5061 for TLS)
SIP Link Monitoring Options
Associated Session Manager or SIP Server
These settings tell Session Manager what port and transport combinations to listen on for incoming SIP requests.
Why Other Answers Are Incorrect:
A. Communication Profile settings:
These are used for defining user-level configurations like extension, voicemail, and CM endpoint profiles. They don’t deal with port configuration for Session Manager.B. Session Manager’s firewall configuration:
While the firewall needs to allow SIP ports, port listening is not configured in the firewall section. It’s the SIP Entity definition that controls which ports Session Manager actively listens on.D. Session Manager Administration section:
This is used for registering or managing Session Manager instances, but does not control SIP port settings.
To define how Session Manager receives SIP traffic, including which ports and protocols are accepted, you must configure SIP Entity settings in System Manager.
