Cisco 700-805 Exam Dumps & Practice Test Questions
Question 1:
Which two functions are supported within the Cisco Commerce Workspace – Renewals (CCW-R) platform for partners and customers? (Select two options.)
A. Initiate and manage new Cisco service purchases linked to existing contracts
B. Download product brochures and promotional materials
C. Perform billing tasks such as creating invoices or changing payment details
D. Access and control current service contracts, including renewal and co-termination options
E. Modify customer profile data, including mailing or billing addresses
Correct Answers:
A. Initiate and manage new Cisco service purchases linked to existing contracts
D. Access and control current service contracts, including renewal and co-termination options
Explanation:
The Cisco Commerce Workspace – Renewals (CCW-R) is a specialized platform tailored for Cisco partners and customers to manage the lifecycle of service contracts. Its primary functions include creating quotes for renewals, attaching new services to existing contracts, and managing contract timelines through features like co-termination (aligning multiple contract end dates).
Through CCW-R, users can initiate new service transactions that are relevant to contract renewals and monitor active agreements for equipment or software, ensuring continuity in service and support.
Tasks such as downloading marketing collateral (like brochures), conducting billing operations, or changing customer address information are not part of CCW-R’s capabilities. These are generally handled through different Cisco systems or via direct contact with Cisco representatives.
Question 2:
From a business standpoint, what is the primary benefit of renewing Cisco services and support contracts on time? (Select one option.)
A. Access to Cisco-sponsored learning and certification programs
B. Eligibility for financial incentives such as discounts or rebates
C. Automatic escalation of all support cases to high-priority status
D. Formation of an exclusive long-term customer engagement program
Correct Answer:
B. Eligibility for financial incentives such as discounts or rebates
Explanation:
Renewing Cisco service contracts promptly is not only essential for uninterrupted technical support and security coverage—it also provides a clear financial advantage. Cisco frequently offers rebates, discounts, and promotional pricing as part of its renewal incentive programs, rewarding customers and partners who proactively manage contract lifecycles.
By avoiding lapses in coverage and renewing before expiration, organizations can unlock loyalty-based pricing benefits that aren’t available during delayed or reactive renewal efforts. These incentives are designed to reduce the total cost of ownership and enhance operational efficiency by encouraging timely renewals.
While other options may seem beneficial, they don’t directly result from timely renewals:
Learning programs (A) are generally available through other Cisco platforms and aren’t dependent on contract status.
Priority support (C) depends on the specific support tier purchased (e.g., Smart Net Total Care), not just renewal timing.
Exclusive partnerships (D) are cultivated through broader business strategies and are not solely linked to timely service renewals.
Thus, the most compelling business benefit of renewing Cisco services on schedule is the ability to take advantage of cost-saving opportunities, ensuring smarter budget planning and long-term value.
Question 3:
Which of the following best characterizes Cisco Business Critical Services (BCS) as per Cisco's official portfolio? (Select the most accurate option.)
A. A usage-based support service model that provides assistance only when issues arise
B. A subscription-oriented service suite designed to manage and enhance the entire technology lifecycle
C. A limited service focused exclusively on hardware diagnostics and component replacement
D. A flexible, pay-per-incident service tailored to essential business system failures
Correct Answer:
B. A subscription-oriented service suite designed to manage and enhance the entire technology lifecycle
Explanation:
Cisco Business Critical Services (BCS) represent a premium, proactive support model that is central to Cisco’s strategic service offerings. Unlike reactive or issue-driven support services, BCS is designed to work across the full lifecycle of a customer’s IT environment—from planning and deployment to optimization and digital transformation.
The most distinguishing characteristic of BCS is that it operates under a subscription-based model, offering continuous engagement rather than one-off interactions. This allows customers to access a wide range of advanced support capabilities and strategic advisory services on an ongoing basis. Cisco’s goal with BCS is to go beyond traditional support by embedding expert guidance and predictive analytics directly into the customer’s IT operations.
At its core, BCS provides proactive risk identification, performance optimization, compliance tracking, and strategic alignment between IT infrastructure and business objectives. Rather than simply resolving issues, BCS helps prevent them through automation, health monitoring, and architecture reviews tailored to each organization’s environment. Cisco engineers and advisors work collaboratively with in-house teams, offering insight-driven recommendations to reduce downtime, improve resilience, and drive innovation.
This makes BCS particularly valuable for organizations with complex environments or mission-critical systems where uptime and performance are non-negotiable. In contrast, options A and D inaccurately suggest a reactive or episodic support approach, which contradicts the continuous nature of BCS. Option C, which focuses on hardware replacement, is more reflective of Cisco’s foundational support services (like SMARTnet), not BCS.
To summarize, Cisco Business Critical Services are not just about fixing problems—they’re about anticipating, avoiding, and strategically managing them. Through ongoing subscriptions, customers gain access to advanced insights, automation tools, and a dedicated relationship with Cisco experts—all of which support long-term IT and business success. This lifecycle-driven, partnership-based model is what sets BCS apart from other service tiers and positions it as a high-value option for organizations seeking strategic IT alignment.
Question 4:
When evaluating cloud and software licensing models, which option most effectively supports large enterprises seeking long-term scalability, predictable costs, and centralized control of IT assets? (Select the best answer.)
A. Subscription-based Licensing
B. Enterprise License Agreements (EAs)
C. Usage-based Billing (Pay-as-you-go)
D. Perpetual or Transactional License Model
Correct Answer:
B. Enterprise License Agreements (EAs)
Explanation:
As organizations grow and scale their IT infrastructure, the complexity of managing software licenses and cloud services increases. Among the available licensing models, Enterprise Agreements (EAs) stand out as the most strategic option for large enterprises due to their ability to align financial, operational, and technological needs under a single, long-term contract.
An Enterprise Agreement is typically a multi-year, volume-based contract that bundles a variety of software licenses, cloud subscriptions, and services into a single, unified purchasing framework. One of the key benefits of this model is cost optimization through bulk purchasing. Enterprises gain access to significant discounts, fixed pricing, and predictable spending over time—advantages that are particularly valuable in environments with high or growing demand for digital services.
Beyond cost savings, EAs offer centralized license management, which simplifies tracking, renewals, and compliance. Enterprises often deal with complex procurement across multiple business units; an EA provides governance and visibility through a consolidated view of software usage and entitlements. It also reduces the administrative burden and risk associated with software audits, as everything is covered under a comprehensive agreement.
Unlike pay-as-you-go (usage-based) models, which can lead to unpredictable costs at scale, or transactional licensing, which lacks the agility to scale with business needs, EAs provide strategic flexibility. They often include upgrade rights, training, and deployment planning—empowering IT teams to stay current with technology without incurring unexpected expenses.
Subscription licensing, while flexible and commonly used for SaaS applications, doesn’t always offer the same depth of enterprise-wide customization or volume pricing benefits. It’s typically more suitable for medium-sized businesses or individual departments rather than complex, enterprise-scale operations.
In conclusion, Enterprise License Agreements are purpose-built for large-scale organizations looking to simplify procurement, reduce costs, and align software investments with long-term business goals. They deliver scalability, predictability, and control—core pillars for any enterprise that views IT not just as a cost center, but as a strategic enabler of innovation and growth.
Question 5:
From a customer value perspective, which two features are most critical in enhancing the long-term appeal and effectiveness of a technology or software subscription? (Select two options.)
A. Real-time access to security updates and threat protection
B. Ongoing delivery of new features and technological enhancements
C. Availability of user training and onboarding programs
D. Inclusion of hardware with software in bundled offerings
E. Complimentary trial versions or basic-feature freeware
Correct Answers:
A. Real-time access to security updates and threat protection
B. Ongoing delivery of new features and technological enhancements
Explanation:
In today's fast-paced digital ecosystem, customers increasingly rely on subscription-based services for everything from productivity tools to cybersecurity platforms. However, not all subscriptions are perceived equally valuable. The two factors that consistently drive the highest value perception among customers are up-to-date security protection and continuous innovation.
Real-time security updates and threat protection are absolutely critical. With the ever-evolving landscape of cybersecurity threats, customers prioritize services that ensure their systems and data remain protected at all times. Subscriptions that offer proactive updates, rapid vulnerability patches, and built-in threat detection provide peace of mind and reduce operational risk. Customers are aware that outdated software is a security liability, and the assurance of being protected from the latest risks adds immense value to any subscription model.
Equally important is ongoing access to innovation. In a world where technology quickly becomes outdated, customers expect subscriptions to deliver more than static tools—they want evolving solutions. Subscriptions that regularly introduce new features, improved user interfaces, and performance enhancements help users remain competitive and efficient. This dynamic aspect of a subscription not only keeps customers engaged but also reinforces the idea that their investment is growing in value over time, rather than depreciating.
In contrast, other features, while beneficial, tend to play a supporting role. For instance, training resources (C) can help with user adoption and productivity, but they are often considered add-ons rather than core subscription drivers. Hardware-software bundles (D) may appeal in specific use cases but don’t inherently increase the long-term value unless paired with ongoing support or innovation. Similarly, freeware or trial versions (E) can attract initial interest but lack the full capabilities, support, and security guarantees that paying customers seek.
In conclusion, for organizations and individuals evaluating subscription-based services, real-time security and continuous innovation are not just features—they are essential pillars. These elements directly impact the customer’s confidence, satisfaction, and long-term loyalty, making them the most significant contributors to perceived subscription value.
Question 6:
Which type of professional service is best suited to help organizations anticipate future developments, address potential challenges, and strategically position themselves in a changing market landscape?
A. Technical Support
B. Implementation Services
C. Strategic Advisory
D. Industry Insights Monitoring
Correct Answer:
C. Strategic Advisory
Explanation:
In a dynamic and highly competitive business environment, companies must not only react to current market demands but also anticipate future developments to remain competitive. Among the various service offerings available, Strategic Advisory stands out as the most suitable for helping organizations navigate evolving market trends, adopt innovations, and future-proof their operations.
Strategic Advisory services involve expert consultation aimed at analyzing an organization’s current standing, identifying upcoming challenges, and crafting forward-thinking strategies. These services are provided by industry experts or consulting firms who bring a wealth of experience and a deep understanding of the market. They offer insights into emerging technologies, regulatory shifts, economic changes, and evolving consumer behavior. Advisory services help clients develop long-term strategies, investment plans, and business models that are agile and resilient in the face of change.
In contrast, Technical Support primarily addresses immediate operational or technical issues. While essential for maintaining system uptime and resolving errors, it is reactive rather than proactive and does not contribute to long-term strategic positioning.
Implementation Services are focused on deploying solutions, such as new software or infrastructure, within an organization. Though these services are vital for modernizing operations, they do not offer the broader market and business foresight needed to prepare for future developments.
Industry Insights Monitoring may seem helpful for tracking trends, but by itself, it lacks the strategic depth and tailored guidance that advisory services offer. While such monitoring may inform businesses of what’s happening, it doesn't help formulate a specific, actionable roadmap for what to do about those changes.
Ultimately, Strategic Advisory is about more than just awareness—it’s about action. It empowers decision-makers with the tools and frameworks they need to proactively shape their future rather than merely respond to it. Whether it’s planning for digital transformation, sustainability goals, or regulatory compliance, advisory services are designed to help businesses lead rather than follow.
In summary, organizations seeking to gain a competitive edge and prepare for the future should leverage Strategic Advisory services to receive expert, strategic guidance tailored to their goals and the evolving market landscape.
Question 7:
Which type of service is most appropriate for helping an organization formulate its long-term IT direction and strategic objectives?
A. Training
B. Consulting
C. System Enhancement
D. Technical Assistance
Correct Answer:
B. Consulting
Explanation:
When an organization seeks to align its IT infrastructure and capabilities with its overall business goals, the key service offering that helps achieve this is Consulting. Let’s explore why this is the best option by analyzing the available choices:
Training is an essential service for equipping employees with specific skills and knowledge to operate existing systems or adopt new technologies. However, it focuses on short-term learning rather than strategic planning. While training helps improve operational efficiency, it doesn’t support the development of a comprehensive IT vision or long-term strategic objectives. It is more about enhancing individual or team skills rather than shaping the organization’s broader IT direction.
Consulting, on the other hand, is designed to help businesses with high-level decision-making and strategic direction. A consulting service typically involves collaboration between the organization and external experts or consultants who assess the company’s current IT capabilities, understand business goals, and help craft a roadmap for future growth. This could include setting up an IT infrastructure that aligns with business needs, recommending technology investments, and ensuring that all IT initiatives support the company’s strategic vision. Consulting services are thus essential for defining and executing a clear IT strategy that will drive future success and innovation.
System Enhancement focuses on improving the current operational efficiency of IT systems, applications, or processes. While these services are crucial for optimizing performance, they generally target existing technology infrastructure rather than creating a forward-looking IT strategy. System enhancements are reactive and focused on addressing current system performance issues, not on developing or defining future IT plans.
Technical Assistance provides support in troubleshooting and resolving technical problems as they arise. While this is important for maintaining smooth day-to-day operations, technical assistance is primarily reactive and geared toward resolving specific issues rather than helping to define a long-term strategic vision for the organization’s IT landscape.
In conclusion, Consulting is the service designed specifically to assist organizations in crafting their IT strategies. This service allows organizations to define their IT vision, develop a comprehensive plan for technology implementation, and ensure that the IT infrastructure aligns with both current and future business objectives. Consulting helps companies stay agile and proactive, ensuring their technology investments are aligned with the evolving needs of their business.
Question 8:
Which of the following best defines the role of a "Customer Health Index" in managing customer success?
A. A tool used to track the lifecycle stages of a customer's training program.
B. A dynamic metric that monitors multiple indicators of a customer's well-being and engagement.
C. A continuous assessment that measures only the emotional feedback of customers.
D. A diagnostic tool for addressing specific product-related issues and user adoption challenges.
Correct Answer:
B. A dynamic metric that monitors multiple indicators of a customer's well-being and engagement.
Explanation:
In the realm of customer success and service management, a Customer Health Index (CHI) is a vital metric that helps businesses monitor and understand the overall health of their customer relationships. It provides valuable insights into how customers are engaging with a product or service, allowing organizations to anticipate potential challenges, improve experiences, and foster stronger, long-lasting customer relationships.
Option B is the correct answer because the Customer Health Index is a multifaceted measurement system that evaluates various critical customer engagement metrics over time. These can include product usage patterns, customer support interaction frequency, product performance, satisfaction levels, and other key touchpoints that offer a holistic view of the customer experience. The Health Index continuously tracks these indicators to give organizations a real-time understanding of their customer relationships, enabling proactive interventions and personalized support. By tracking multiple metrics, it helps companies assess the overall "health" of a customer relationship, ensuring that potential issues are addressed before they lead to churn.
Now let’s explore why the other options are less accurate:
Option A suggests that the Health Index is focused on tracking the lifecycle stages of training solutions. While training can be a part of the overall customer experience, the Health Index is far broader, encompassing much more than just training. It’s a comprehensive metric used to track all aspects of customer engagement and satisfaction, not limited to a specific service offering.
Option C narrows down the concept of the Health Index to just customer sentiment. While customer sentiment is indeed a valuable component of the Health Index, it represents only one aspect of the overall health assessment. The index goes beyond sentiment to include factors like usage, support interactions, and product effectiveness—allowing for a more well-rounded view of customer engagement.
Option D implies that the Health Index is merely a diagnostic tool for identifying specific product-related issues or adoption barriers. While the Health Index can reveal signs of dissatisfaction that may highlight these challenges, it is not a tool designed exclusively for troubleshooting. Instead, it serves as an early-warning system for organizations to detect a wide range of customer health indicators, thus enabling more effective long-term strategies.
In conclusion, the Customer Health Index is a dynamic and comprehensive measurement tool that tracks multiple dimensions of customer interaction and engagement. By providing a clear picture of customer well-being, it empowers organizations to act proactively, improve customer relationships, and reduce the risk of churn.
Question 9:
Which approach for effectively renewing service contracts involves evaluating a customer's changing network infrastructure to identify any additional components that should be included in the renewal?
A. Emphasize overall customer satisfaction
B. Identify opportunities for upselling
C. Reaffirm the customer's ongoing business needs
D. Align with the customer's strategic objectives
Answer:
B. Identify opportunities for upselling
Explanation:
Renewing service contracts is a crucial process for fostering long-term customer relationships and ensuring continued revenue. Among various strategies for ensuring a successful renewal, identifying upsell opportunities is a key approach when it comes to addressing the evolving needs of the customer’s network infrastructure.
As businesses grow and update their technology, their network infrastructure frequently changes. This can include adding new devices, upgrading bandwidth, or incorporating emerging technologies. These changes may create gaps in the service coverage provided by the current contract. By identifying these shifts, service providers can offer additional coverage or services to match the customer's updated needs.
For example, if a company expands its network by opening new offices or adopts more advanced technology, its existing service contract may no longer fully address these changes. This presents an opportunity for the service provider to upsell, offering additional services such as expanded support for new devices or enhanced network security features. This not only helps the customer stay up-to-date with their infrastructure but also boosts the provider's revenue through expanded service offerings.
While ensuring overall customer satisfaction (A) and confirming the customer's business needs (C) are important strategies in maintaining a positive relationship, they do not specifically focus on uncovering changes in the customer's infrastructure that may need additional services. Aligning with the customer's strategic objectives (D) is essential but does not always lead to identifying immediate upsell opportunities.
In conclusion, the strategy of identifying upsell opportunities is the most effective way to ensure service contract renewals are successful. By staying in tune with the customer's evolving network needs, service providers can propose relevant, expanded offerings, making the contract more comprehensive and aligned with current business requirements, while generating additional revenue.
Question 10:
Which strategy is most effective in securing a successful Cisco service contract renewal by identifying necessary additional services due to changes in the customer’s network setup?
A. Prioritize customer satisfaction across all touchpoints
B. Identify opportunities for upselling based on evolving network needs
C. Reassess and confirm the customer’s core business goals
D. Ensure alignment with the customer’s long-term business strategy
Answer:
B. Identify opportunities for upselling based on evolving network needs
Explanation:
Renewing Cisco service contracts is an essential step in fostering long-term relationships with clients and ensuring sustained business growth. One of the most effective strategies for ensuring that these contracts are renewed successfully is by identifying opportunities for upselling based on the customer’s changing network infrastructure.
As networks evolve, customers may expand, upgrade, or modify their technology to meet new business demands. These modifications often introduce gaps in coverage under the existing service contract. By staying attuned to these changes, service providers can proactively identify the need for additional services, such as updated security features, extended hardware support, or expanded network monitoring capabilities. This proactive approach is the cornerstone of upselling opportunities.
For example, if a customer integrates a new software platform or adds additional hardware to their network, their service contract may need to be adjusted to include these new components. Service providers can then offer to extend or update the contract to cover the new infrastructure, ensuring that the customer receives comprehensive service and support. This not only keeps the customer’s infrastructure running smoothly but also strengthens the relationship, as the service provider demonstrates an understanding of their evolving needs.
Other strategies, such as emphasizing customer satisfaction (A), confirming business goals (C), and aligning with long-term strategies (D), are important in maintaining a healthy relationship with the client. However, these approaches do not focus as directly on uncovering specific, emerging needs within the customer’s network. While ensuring customer satisfaction is essential, it doesn’t always lead to identifying potential service gaps. Similarly, confirming business goals and long-term strategy alignment are beneficial but don’t always directly highlight immediate opportunities for upselling.
In conclusion, identifying upsell opportunities by evaluating the customer’s evolving network setup is the most effective strategy for ensuring a successful Cisco service contract renewal. By addressing any emerging needs in the infrastructure and offering additional services, service providers can deliver increased value to customers while simultaneously driving additional revenue. This approach helps in keeping the service contract relevant, comprehensive, and aligned with the customer's changing technology landscape.
