Microsoft Certified: Dynamics 365 Fundamentals (ERP) – MB-920

In a business world shaped by data, cloud services, and digital transformation, enterprise resource planning systems have become the backbone of how organizations operate. Microsoft Dynamics 365 offers one of the most integrated and flexible ERP platforms available today, and with that comes the opportunity to validate your understanding through the MB-920: Microsoft Dynamics 365 Fundamentals (ERP) certification.

This article introduces the core purpose and value of MB-920, breaks down what candidates can expect from the certification process, and explains who the exam is best suited for. Whether you’re new to Microsoft Dynamics 365 or looking to formalize your existing knowledge, this foundational certification helps solidify your understanding of modern ERP systems.

What Is MB-920?

The MB-920: Microsoft Dynamics 365 Fundamentals (ERP) certification is an entry-level credential that verifies your foundational understanding of the ERP capabilities offered in the Microsoft Dynamics 365 suite. It is intended for candidates who are new to ERP systems or Microsoft Dynamics 365 and who want to build a career that integrates business operations with modern cloud technology.

The exam does not require any advanced technical experience but does evaluate your comprehension of core finance and operations concepts, modules such as Supply Chain Management, Commerce, Human Resources, Project Operations, and how Dynamics 365 ties these areas together into a unified business solution.

Taking this certification allows individuals to demonstrate that they have a clear grasp of how these applications improve productivity, streamline workflows, and help organizations make more data-driven decisions.

Why MB-920 Matters

ERP systems are no longer the exclusive domain of large enterprises. Organizations of all sizes use them to manage daily operations, support financial reporting, automate supply chains, and maintain accurate human resource data. Microsoft Dynamics 365 is among the most widely adopted platforms in this space because it brings together CRM, ERP, business intelligence, and cloud infrastructure into a seamless experience.

MB-920 focuses specifically on the ERP portion of this suite. By earning this certification, candidates can gain recognition for their ability to understand how each module functions and how these modules support business outcomes.

This certification is also a great entry point into more advanced Dynamics 365 roles. It allows you to gain a broad understanding before diving deeper into specialist areas like Dynamics 365 Finance or Dynamics 365 Supply Chain Management. By learning the basics first, you create a solid foundation on which to build a career in business applications.

Core Modules Covered in the MB-920 Certification

The MB-920 exam is structured around several key modules within the Dynamics 365 ERP platform. Each domain represents a part of the overall solution and is tested for both theoretical understanding and practical application.

Dynamics 365 Supply Chain Management introduces the candidate to manufacturing, inventory, procurement, product lifecycle, and logistics processes. Understanding how these systems interact to support real-world supply chains is essential.

Dynamics 365 Finance covers general ledger operations, budgeting, financial forecasting, payables, receivables, and reporting. You’ll need to understand how organizations use this module to ensure financial accuracy and regulatory compliance.

Dynamics 365 Commerce addresses digital commerce, in-store retail, and fraud protection. It’s increasingly important in an era of online shopping and omnichannel business models.

Dynamics 365 Human Resources explores personnel management, employee data, payroll integration, and performance tracking. Human capital is central to any business operation, and this module reflects that.

Project Operations includes planning, scheduling, cost control, and resource management for projects. Whether internal or client-facing, project oversight is critical for performance and accountability.

Finance and Operations Core Capabilities tie together all the modules with overarching functionality such as integration with other Microsoft services, data reporting, and business intelligence. Candidates need to understand how these components work together across different areas of a business.

Who Should Consider the MB-920 Certification?

The MB-920 certification is designed for individuals at various points in their careers. It is suitable for students, professionals transitioning into ERP roles, business stakeholders, and consultants who are new to Microsoft Dynamics 365.

Business owners or decision-makers who interact with Dynamics 365 tools on a strategic level can benefit from this certification. It helps them understand how the platform supports their goals, streamlines operations, and enables better data usage.

Functional and IT consultants who want to expand into ERP consulting can use MB-920 as a launching pad. It provides them with the baseline knowledge they need to begin working in implementation or advisory roles.

ERP professionals with experience in other platforms like SAP, NetSuite, or Oracle can broaden their credentials by learning how Dynamics 365 functions. This can be especially useful in hybrid environments where multiple platforms coexist.

Students and recent graduates pursuing careers in finance, operations, logistics, or business analysis will find this certification a strong addition to their academic achievements.

What You Need to Know Before Taking MB-920

While this is a fundamentals-level certification, Microsoft recommends that candidates have a general understanding of business processes and ERP principles. Having some background in cloud computing, data analysis, and basic IT infrastructure will be beneficial.

It’s important to be familiar with how data moves between departments, how ERP platforms integrate with CRM systems, and what role cloud technology plays in enterprise applications. This doesn’t require coding skills but does call for a high-level understanding of system functionality and business logic.

You should also have some awareness of finance and operations workflows, such as purchasing, sales, billing, and resource planning. Even shadowing someone who uses Dynamics 365 Finance or Operations in their daily work can provide valuable insight.

Having hands-on exposure to cloud-based tools like Microsoft Power Platform, SharePoint, or Teams can help you better visualize how Dynamics 365 integrates into the larger Microsoft ecosystem.

Learning Outcomes From the MB-920 Certification

Upon completing the certification and its accompanying training, individuals should be able to describe the capabilities and functions of various Dynamics 365 ERP applications. More specifically, they should be able to:

• Identify how Supply Chain Management improves inventory visibility and fulfillment efficiency.
  
  
• Explain how Finance supports financial closing, reporting, and compliance.
  
  
• Understand how Commerce manages retail transactions, fraud detection, and customer engagement.
  
  
• Describe how Human Resources tracks employee information and supports HR initiatives.
  
  
• Analyze how Project Operations handles timelines, budgets, and project outcomes.
  
  
• Articulate how finance and operations’ core capabilities enable unified data reporting and business intelligence.

This breadth of knowledge provides an excellent foundation for both further study and immediate application in business and consulting roles.

Training and Preparation Tips

Preparation for MB-920 should include a mix of theoretical learning and practical exposure. Study guides and structured learning paths can help organize your review sessions. Practice questions that simulate exam scenarios can boost your confidence and test readiness.

Interactive courses, especially those taught by certified instructors, offer the benefit of real-time feedback and discussion. You can gain deeper insight into the applications by walking through use cases and examples with experienced trainers.

Having access to a demo environment or sandbox version of Dynamics 365 is extremely helpful. If your organization uses Dynamics 365, take the time to explore it firsthand.

Courses that provide long-term access—up to two years—allow you to study at your own pace. It’s important to revisit difficult topics, retake quizzes, and make use of supplementary materials when necessary.

Career Benefits of Earning MB-920

Completing the MB-920 certification demonstrates a commitment to understanding enterprise solutions. It increases your visibility in job markets that value Microsoft certifications and validates your ability to support or implement business applications.

It can open doors to entry-level positions such as ERP analyst, business systems assistant, or junior consultant. For those already employed, it signals readiness for new responsibilities involving ERP processes or Dynamics 365 administration.

Moreover, MB-920 provides a structured path toward more advanced Microsoft certifications in areas like Finance, Supply Chain, or Power Platform. By laying a solid groundwork, it becomes easier to transition into specialist roles or project-based consulting.

The MB-920: Microsoft Dynamics 365 Fundamentals (ERP) certification offers an excellent opportunity for anyone seeking a better understanding of how modern ERP systems operate within today’s business environment. With its focus on foundational skills and broad application across business units, it serves as a stepping stone into the world of enterprise technology.

From students and newcomers to seasoned professionals looking to reskill, this certification helps individuals better understand, communicate, and apply ERP solutions in practical, real-world settings. As businesses continue to rely on integrated platforms like Dynamics 365 to improve operations and reduce inefficiencies, the value of earning MB-920 continues to grow.

Mastering the Exam Domains of MB-920: Microsoft Dynamics 365 Fundamentals (ERP)

Achieving the MB-920: Microsoft Dynamics 365 Fundamentals (ERP) certification is a valuable step for individuals aiming to establish a strong foundation in enterprise resource planning through Microsoft’s cloud platform. While the exam is designed for beginners, each domain reflects real-world business scenarios and technologies that require thoughtful preparation.

This article will guide you through each domain of the MB-920 exam, explain what you’re expected to know, and offer strategies for effectively studying each topic. With focused effort on the core areas of Dynamics 365 Finance, Supply Chain Management, Commerce, Human Resources, Project Operations, and general finance and operations functionality, candidates can approach the exam with confidence.

Understanding the MB-920 Exam Structure

The MB-920 exam consists of multiple-choice and scenario-based questions covering six primary areas of Dynamics 365. These include:

• Dynamics 365 Supply Chain Management
  
  
• Dynamics 365 Finance
  
  
• Dynamics 365 Commerce
  
  
• Dynamics 365 Human Resources
  
  
• Dynamics 365 Project Operations
  
  
• Core functionality in Dynamics 365 Finance and Operations apps

The questions assess conceptual understanding rather than deep technical or configuration-level knowledge. That said, candidates must still grasp how different business functions operate within each module and how those modules interact with one another.

Let’s take a closer look at how to study each section effectively.

Dynamics 365 Supply Chain Management (20–25%)

This domain tests your understanding of how organizations manage the movement of goods, procurement, manufacturing, and logistics using Microsoft Dynamics 365.

Key concepts to study include:

• Inventory management and warehouse control systems
  
  
• Product information, procurement cycles, and sourcing
  
  
• Demand forecasting and supply planning
  
  
• Integration between the supply chain and finance or sales

A practical way to prepare for this section is to understand the typical flow of goods through a business. Study how Dynamics 365 enables tracking from vendor sourcing to product delivery. Watch demos or walkthroughs of inventory transactions, procurement orders, and warehouse updates to connect theory with real-world operations.

Pay special attention to how different modules work together. For example, understand how a delay in procurement affects financial forecasting and customer satisfaction.

Dynamics 365 Finance (20–25%)

The Finance domain evaluates your understanding of the financial management features within Dynamics 365, including how organizations maintain accounting records, process transactions, and create financial reports.

Focus on these areas:

• General ledger setup and operations
  
  
• Accounts payable and accounts receivable processes
  
  
• Budgeting, forecasting, and period closing
  
  
• Financial reporting and compliance

To study efficiently, explore how finance teams use ERP systems to maintain operational control. Learn about the lifecycle of a financial transaction—from invoice creation to payment posting. It helps to be familiar with terms like journals, subledgers, and reconciliation.

Visualize how finance modules communicate with other parts of the ERP system. For example, see how a customer order in Commerce triggers revenue entries in Finance, or how supply costs affect expense reporting.

Use Microsoft Learn’s guided finance exercises and simulate tasks like invoice processing or financial report generation. If you have access to a demo system, spend time reviewing how Dynamics 365 records and structures financial data.

Dynamics 365 Commerce (10–15%)

This part of the exam assesses your familiarity with retail operations, online and in-store commerce, and fraud prevention.

Areas to cover include:

• Omnichannel retail operations and point-of-sale integration
  
  
• Customer experience features, such as loyalty programs.
  
  
• Fraud protection systems and security considerations
  
  
• Store setup and configuration concepts

Commerce in Dynamics 365 connects physical stores, online sales, and customer interactions. Learn how businesses manage promotions, pricing, and checkout experiences across different platforms.

Prepare by examining real-world retail scenarios. Study how Dynamics 365 can process online orders, apply discounts, and protect sensitive customer information. Review how Commerce integrates with payment providers and customer support systems.

Use simulations to explore sales transactions, product catalogs, and loyalty management. Understanding the user experience from both the business and customer perspectives is essential for this domain.

Dynamics 365 Human Resources (10–15%)

This domain focuses on personnel management and HR operations. It tests your knowledge of how organizations manage employee data, compensation, and development using Dynamics 365.

Important concepts include:

• Employee recordkeeping and organizational structures
  
  
• Benefits management and payroll processing
  
  
• Performance tracking and talent development
  
  
• HR compliance and document management

Effective study strategies include reviewing the employee lifecycle from hiring to offboarding. Understand how job roles, departments, and compensation plans are created and maintained.

Explore how Dynamics 365 supports HR professionals in tracking performance goals, benefits enrollment, and regulatory documentation. Learn how HR analytics provide insights into workforce trends, employee engagement, and turnover.

You should be able to identify how human resources data integrates with payroll, finance, and project operations, making it part of a holistic enterprise system.

Dynamics 365 Project Operations (10–15%)

Project Operations evaluates your understanding of how Dynamics 365 helps businesses plan, track, and manage projects, including resource planning and budgeting.

Focus on these areas:

• Project creation and scheduling
  
  
• Time and expense tracking
  
  
• Cost estimation and billing processes
  
  
• Resource allocation and utilization

To study this domain, understand how project managers use Dynamics 365 to deliver successful projects. Learn how time entries and cost tracking influence financial forecasting and billing.

It’s helpful to review real-life use cases, such as client service projects or internal development initiatives. Look at how resources are assigned to tasks, how timelines are tracked, and how revenue is recognized across the project’s lifecycle.

Walk through project dashboards and reports that show budget vs. actual performance. These reports are valuable tools for identifying delays, budget overruns, and staffing issues.

Core Functionality in Finance and Operations Apps (15–20%)

This domain is crucial because it covers common functionality shared across all Dynamics 365 ERP modules. It ties everything together with reporting, integration, and shared services.

Key areas include:

• Data management and integration options
  
  
• Reporting and business intelligence
  
  
• Security, roles, and permissions
  
  
• Navigation and user experience

Prepare by learning how information flows between different modules. For instance, understand how a sales transaction becomes part of financial data and how that data appears in dashboards.

Review the use of Microsoft Power BI for business intelligence and visualization. Learn how reports can be generated from live Dynamics 365 data and used to support decision-making.

Familiarity with Microsoft Dataverse, Power Platform integration, and user roles will also help. These tools enable businesses to extend functionality and connect Dynamics 365 with third-party systems.

Study Strategies That Work

The MB-920 exam is designed to test broad knowledge, so your goal should be to build a complete picture of how Dynamics 365 ERP functions across different business areas.

Here are strategies to help maximize your study efforts:

• Break the domains into study blocks and review one per session
  
  
• Use Microsoft Learn modules, which provide structured, free training.
  
  
• Practice with real or simulated environments to gain familiarity with the platform
  
  
• Take multiple rounds of practice questions and review the explanations carefully.
  
  
• Join forums or study groups where candidates share experiences and insight.s

Don’t rely solely on memorization. Instead, try to understand business use cases and how Dynamics 365 solves them. This approach will not only help you pass the exam but also allow you to apply the knowledge effectively in your career.

What to Expect on Exam Day

On the exam day, you can expect scenario-based multiple-choice questions. Most of them will describe a business problem and ask you to select the best module or solution within Dynamics 365.

You won’t be tested on specific configuration steps or advanced setup, but a clear understanding of workflows and application capabilities is critical. Time management is important—read each question carefully and eliminate incorrect answers.

Use the review feature to revisit any questions you are unsure of before submitting the exam.

The MB-920 exam domains reflect a well-rounded introduction to ERP in the Microsoft Dynamics 365 environment. From managing supply chains to analyzing financials and optimizing workforce productivity, the exam touches on essential areas that every ERP user or consultant should understand.

By dividing your study time based on each domain and focusing on practical understanding rather than rote learning, you can build the confidence needed to pass the exam and apply your knowledge effectively. The skills you develop during this preparation will continue to serve you across roles in consulting, business analysis, and system implementation.

Stay consistent in your study, and use every available resource—from simulations to instructor-led training—to ensure your success on the path to becoming a Microsoft Certified: Dynamics 365 Fundamentals (ERP) professional.

Real-World Benefits of MB-920: Microsoft Dynamics 365 Fundamentals (ERP) Certification

As businesses move toward digitally integrated systems that support everything from financial operations to supply chain logistics, the demand for professionals with a clear understanding of enterprise resource planning tools continues to rise. Microsoft Dynamics 365 is one of the most widely used platforms in this space, and the MB-920: Microsoft Dynamics 365 Fundamentals (ERP) certification has become a strategic credential for those looking to break into ERP-related roles or expand their value within an organization.

This article explores the real-world advantages of earning the MB-920 certification, how it impacts career development, and why it is a relevant asset for professionals across industries, including those in consulting, business analysis, finance, human resources, and IT.

Why MB-920 Is More Than a Beginner Credential

Though positioned as a fundamentals-level exam, the MB-920 certification is far from basic in its practical utility. It provides comprehensive exposure to how different enterprise functions operate within Microsoft Dynamics 365 and offers candidates a high-level view of how business applications are used to drive performance.

The knowledge gained from preparing for and passing MB-920 translates directly into workplace value. You not only learn the terminology and key features of ERP applications, but also gain the ability to communicate effectively across departments and understand how decisions in one module (such as Finance or Supply Chain Management) affect the broader organization.

Unlike purely technical certifications, MB-920 sits at the intersection of business and technology. It is particularly beneficial for professionals in hybrid roles, where understanding software functionality is just as important as understanding business objectives.

Career Advancement with MB-920

Professionals who hold the MB-920 certification often report improved job prospects, greater confidence in cross-functional collaboration, and increased eligibility for project-based or client-facing roles. Let’s explore how the certification plays out in several career paths.

Business Analysts

Business analysts are often tasked with identifying opportunities to improve processes, reduce inefficiencies, and propose solutions that support business goals. With the MB-920 certification, a business analyst gains a structured understanding of how ERP systems function.

This knowledge enables analysts to write more accurate requirement documents, evaluate system capabilities, and communicate better with implementation teams. It also helps in interpreting data from financial or operational dashboards generated by Dynamics 365.

Certified business analysts are better positioned to work on transformation projects where software and strategy need to align. MB-920 also provides credibility when working with IT or finance departments that rely on ERP data to make decisions.

ERP and Functional Consultants

Consultants who implement or customize ERP solutions benefit significantly from MB-920, especially in the early phases of their careers. The certification provides the foundational knowledge necessary to understand client needs, explain application capabilities, and contribute to solution design.

It also allows consultants to speak the language of clients across departments—whether finance, HR, or supply chain. This cross-functional awareness is crucial in large-scale ERP deployments that require coordination across business units.

The certification can also lead to faster onboarding in ERP consulting firms and increase your eligibility for billable client work, which is often reserved for certified professionals.

Project Managers

Project managers leading ERP implementations or upgrades need a working understanding of the software being deployed. MB-920 enables them to better manage scope, timelines, and resource allocation by understanding how each module works and what is required to make it successful.

Knowing the flow of data between modules and the dependencies between processes allows project managers to anticipate challenges and support the team more effectively. It also helps in managing stakeholder expectations and ensuring the right subject matter experts are involved in key decisions.

For PMs looking to specialize in technology or ERP-related projects, MB-920 is a smart certification to hold.

Finance and Operations Professionals

Professionals working in finance, operations, or logistics roles are often users of ERP systems but may not have formal training in how the system works. MB-920 bridges that gap by providing structured insight into how the modules they use daily are designed and integrated.

Finance teams benefit by understanding how Dynamics 365 handles posting, budgeting, and compliance. Operations professionals gain clarity on supply chain, inventory management, and fulfillment workflows.

Armed with this knowledge, these professionals can contribute more strategically to process improvements and system optimizations. They also become natural candidates for cross-functional roles or team leads when ERP projects are underway.

HR and People Operations Specialists

In HR departments, Dynamics 365 is used to manage employee records, track performance, handle benefits, and ensure compliance with labor regulations. The MB-920 certification gives HR professionals a better understanding of how the software supports workforce management.

It also empowers them to advocate for system enhancements, collaborate with IT teams on automation, and generate reports that support talent analytics. This is especially valuable in organizations where HR is becoming more data-driven and integrated into strategic planning.

Practical Advantages in the Workplace

The MB-920 certification has numerous practical benefits that go beyond resume-building. These advantages include:

Better Communication Across Departments

ERP systems like Dynamics 365 touch nearly every department in an organization. A certified professional can serve as a bridge between departments that might otherwise struggle to understand each other’s systems and needs.

Whether it’s facilitating finance and operations integration or aligning HR data with project planning, professionals with MB-920 certification are more equipped to create synergy within cross-functional teams.

Enhanced Decision-Making

Understanding how Dynamics 365 modules generate and process data enables more informed decisions. Whether you’re analyzing a financial report, reviewing project timelines, or optimizing a supply chain, the insights drawn from ERP systems become more meaningful when you understand how the data was generated.

MB-920 training helps professionals make data-driven decisions that align with operational goals, improving efficiency and performance outcomes.

Increased Confidence in Digital Transformation Projects

Digital transformation initiatives often involve changes to ERP systems, cloud migration, or new workflows. MB-920 equips professionals with the vocabulary and conceptual framework to participate meaningfully in transformation projects.

By understanding Dynamics 365’s core capabilities, certified individuals can contribute to planning, testing, training, and change management activities more effectively.

Improved Collaboration with IT Teams

Business professionals frequently depend on IT departments for ERP-related changes, but miscommunication can slow down progress. MB-920 reduces this gap by equipping business users with an understanding of system structures, allowing them to articulate needs more clearly and understand IT limitations or requirements.

Industry Demand and Trends

Organizations across industries such as manufacturing, retail, finance, healthcare, and the public sector are implementing or upgrading to cloud-based ERP systems. Microsoft Dynamics 365 is a preferred choice due to its scalability, flexibility, and integration with other Microsoft services like Power BI, Microsoft Teams, and Azure.

The global shift to hybrid work and cloud-first solutions has only accelerated demand for ERP professionals who understand Dynamics 365. Job descriptions increasingly ask for familiarity with business applications, and even entry-level roles benefit from certifications like MB-920.

In consulting and service firms, Microsoft certifications are often a prerequisite for project assignments, proposal writing, and client engagement. MB-920 provides a fast and accessible way to meet these criteria.

Long-Term Certification Pathways

MB-920 is not an endpoint but a starting point in the Microsoft certification ecosystem. Once you complete this fundamentals-level certification, you can choose to specialize in areas like:

• Dynamics 365 Finance
  
  
• Dynamics 365 Supply Chain Management
  
  
• Dynamics 365 Business Central
  
  
• Microsoft Power Platform Functional Consultant

Each of these roles builds on the foundation established in MB-920 and allows professionals to grow into more technical, strategic, or specialized positions over time.

Candidates who begin with MB-920 often find it easier to transition into advanced study because they already understand the platform’s architecture and business logic.

Return on Investment

The investment of time and effort into MB-920 preparation often pays off quickly. The knowledge gained can be applied immediately to improve performance, increase your visibility within a team, or qualify for new projects and roles.

For job seekers, holding the MB-920 certification signals to employers that you understand core ERP concepts and have the initiative to build relevant, in-demand skills. It gives you an edge in competitive job markets and can lead to higher compensation over time.

For those already employed, the certification can help justify raises, promotions, or lateral moves into ERP-related functions. It can also prepare you to step into leadership roles during software upgrades or implementation projects.

The MB-920: Microsoft Dynamics 365 Fundamentals (ERP) certification is more than just an academic achievement. It is a practical, job-relevant credential that provides real benefits across industries and roles. From enhancing day-to-day job performance to opening up new career opportunities, MB-920 has a far-reaching impact on professionals who seek to understand and leverage enterprise business applications.

Whether you are a student beginning your career, a functional consultant expanding into ERP, or a seasoned professional adapting to digital transformation, MB-920 provides the foundation needed to thrive in a Dynamics 365 environment. With the growing adoption of integrated business platforms, investing in this certification now positions you for long-term success in the evolving world of business technology.

MB-920 Exam Success Guide — Study Plan, Mistakes to Avoid, and Final Prep Tips

The MB-920: Microsoft Dynamics 365 Fundamentals (ERP) certification offers a valuable foundation for anyone looking to understand how modern businesses operate through cloud-based enterprise resource planning systems. Whether you’re stepping into the world of Dynamics 365 for the first time or adding a business application credential to your portfolio, proper exam preparation is crucial to ensuring success.

This guide will take you through an effective study strategy for the MB-920 certification exam. It will also highlight common mistakes to avoid and offer a week-by-week revision plan to help you walk into the exam room with confidence.

Know What You’re Preparing For

Before jumping into preparation, it’s essential to clearly understand what the MB-920 exam tests and what it doesn’t.

This exam is not about technical setup, complex configurations, or coding. It assesses your ability to understand key business processes and how Microsoft Dynamics 365 supports those processes. The topics are divided into six major domains:

• Dynamics 365 Supply Chain Management
  
  
• Dynamics 365 Finance
  
  
• Dynamics 365 Commerce
  
  
• Dynamics 365 Human Resources
  
  
• Dynamics 365 Project Operations
  
  
• Core functionality in finance and operations apps

Each section explores the purpose and core features of the respective applications. While the exam is conceptual, candidates must recognize workflows, relationships between modules, and how business needs are addressed by ERP software.

With this context in mind, let’s break down how to prepare effectively.

Step-by-Step Study Strategy

Step 1: Start with Microsoft Learn

Your first stop should be the Microsoft Learn platform. Microsoft has published free, structured learning paths that align directly with the MB-920 exam objectives.

Each module includes reading materials, visuals, quizzes, and sometimes interactive simulations. Because this content is written by Microsoft and tailored to the certification, it should form the backbone of your study process.

Don’t rush through these modules. Instead, treat each topic as a mini-course. Spend time understanding how the described business processes function, and imagine real-world use cases where Dynamics 365 provides value.

Step 2: Take Practice Questions

Once you’re comfortable with the content, begin working through practice questions. Simulated exams or quizzes help you identify weak areas and get used to the question format.

Practice questions also reveal how exam scenarios are framed. Many MB-920 questions provide a short business case and ask you to choose the most appropriate Dynamics 365 application or feature to address the issue.

Reviewing answers (both correct and incorrect) is where the learning happens. Understand why an answer is right, but more importantly, learn why other options are not.

Step 3: Reinforce with Visual Learning

Watching Dynamics 365 walkthrough videos is a helpful complement to reading. Seeing how supply chain modules, financial ledgers, or HR records appear within the application brings concepts to life.

Search for short videos or demonstrations that show actual user interfaces, dashboards, and report generation in Dynamics 365. Even without a live system, visual familiarity improves retention and builds confidence.

Step 4: Map Concepts to Business Functions

Every time you learn about a module, try to associate it with a department in a business. For example:

• Finance → General ledger, budgeting, AR/AP
  
  
• HR → Employee data, benefits, performance tracking
  
  
• Supply Chain → Inventory, procurement, warehousing
  
  
• Commerce → In-store and online retail, loyalty programs
  
  
• Project Operations → Project planning, billing, resource tracking

This mapping helps you connect the abstract software modules to real-world responsibilities, which is essential when answering scenario-based questions.

Step 5: Join a Study Group or Online Community

Sometimes, studying with others helps clarify difficult topics and keeps you accountable. Search for MB-920 study groups on professional platforms or forums. Even reading other candidates’ questions and experiences can sharpen your understanding.

Online discussions often surface tricky questions or overlooked concepts that you may not find in official materials.

Common Mistakes to Avoid

Many MB-920 candidates stumble because of avoidable errors in preparation or approach. Here are the most common pitfalls to steer clear of:

Skipping the Basics

While the exam is entry-level, it’s not casual. Candidates who assume their business experience alone will carry them through the exam often underestimate the level of conceptual detail involved.

Be sure to review all core modules—even if you use only some in your current job.

Memorizing Without Understanding

Memorizing terms or lists may help in some cases, but the MB-920 tests understanding over rote memory. Most questions ask you to apply knowledge in a business scenario.

Instead of memorizing, focus on relationships: how modules connect, when to use one application over another, and what outcomes each module delivers.

Ignoring Integration Concepts

Dynamics 365 is built as an integrated system. Candidates who don’t understand how information flows between modules may struggle with questions that require cross-functional knowledge.

For instance, knowing how a sales order can impact finance, inventory, and reporting is more useful than knowing just the definition of a ledger.

Underestimating Time Management

Although the MB-920 exam isn’t extremely long, poor time management can lead to rushed answers and mistakes. Practice timed quizzes to ensure you can complete the exam without feeling pressure.

If you don’t know the answer to a question immediately, flag it and move on. You can return later with a fresh perspective.

Relying on Outdated Materials

Dynamics 365 is continuously updated. Make sure your practice tests, guides, and other resources are aligned with the latest version of the exam content. Relying on outdated material may leave knowledge gaps.

3-Week Study Plan for MB-920

Here’s a suggested 3-week study plan that balances depth with pacing, assuming a total of 7–10 hours of study per week.

Week 1: Foundation and First Two Modules

Days 1–2:

• Introduction to ERP and Dynamics 365
  
  
• Understand the exam objectives.
  
  
• Begin Microsoft Learn modules

Days 3–5:

• Study Dynamics 365 Finance
  
  
• Watch walkthroughs on budgeting, ledgers, AR/A.P
  
  
• Review sample use cases in finance.

Days 6–7:

• Study Dynamics 365 Supply Chain Management
  
  
• Focus on inventory, procurement, and logistics.
  
  
• Visualize product and warehouse operations.

Quiz:
Take 10–15 practice questions from both modules

Week 2: Complete Core Modules

Days 1–2:

• Study Dynamics 365 Commerce
  
  
• Understand omnichannel experiences, fraud protection
  
  
• Watch point-of-sale video demos.

Days 3–4:

• Study Dynamics 365 Human Resources
  
  
• Focus on employee lifecycle, benefits, and compliance.

Days 5–6:

• Study Project Operations
  
  
• Learn about project creation, billing, and time tracking

Day 7:

• Review core functionality: reporting, integration, roles
  
  
• Read about Microsoft Dataverse and Power BI

Quiz:
Take a full-length practice test. Review each question and note weak areas.

Week 3: Final Review and Exam Readiness

Days 1–2:

• Revisit weak areas from your practice test
  
  
• Go deeper into misunderstood modules.

Days 3–4:

• Simulate another full exam
  
  
• Practice pacing and question review

Days 5–6:

• Review key concepts and integration scenarios
  
  
• Practice “why this, not that” reasoning for answer choices

Day 7:

• Rest or light review
  
  
• Prepare your exam environment if testing online

On the Day of the Exam

If you’re taking the exam online, set up your testing space early. Make sure your ID, webcam, and internet connection are ready. Avoid last-minute cramming.

During the exam:

• Read every question carefully. Look for keywords that link to specific modules.
  
  
• Eliminate incorrect answers before choosing.
  
  
• Use the “Review” option to revisit tough questions.

Keep calm, and trust your preparation. Most candidates who have completed Microsoft Learn modules, taken multiple practice tests, and reviewed integration concepts pass on the first attempt.

After the Exam: What’s Next?

Passing the MB-920 opens doors to many paths. You can:

• Apply your knowledge in your current role
  
  
• Work on ERP-related projects
  
  
• Move into a more specialized Dynamics 365 certification
  .
• Pursue a consulting or implementation role.s

Use your certification to position yourself as a knowledgeable professional in business applications. Share your achievement on professional networks, update your resume, and explore new roles that seek candidates with ERP skills.

Final Thoughts

MB-920 is a gateway to understanding enterprise systems and digital business operations. It’s a versatile, respected certification that shows you understand not just how to use ERP systems, but how they shape and streamline core business functions.

By following a structured study plan, avoiding common pitfalls, and staying focused on the big picture, you can prepare thoroughly and pass with confidence.

Whether your goal is to become a consultant, analyst, or business leader, MB-920 provides the practical foundation to help you get there—and the certification to prove it.